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Resolved Casino 33 - Leave me alone!!

Joined
Jan 30, 2007
Location
Texas, USA
Casino 33 may be the next best thing to sliced bread but I have had it with the phone calls. I have had 5 calls today - 4 of which were 'no one there'. Computer generated as I was told just now. I have repeatedly told them I can't play at their casino because of the download issues I have and they just keep on calling. Last week when they were calling, I finally told them to put me on a do not call list. Guess that didn't work.

As far as I am concerned, this is worse than spamming my emails. :mad:
 
Casino 33 may be the next best thing to sliced bread but I have had it with the phone calls. I have had 5 calls today - 4 of which were 'no one there'. Computer generated as I was told just now. I have repeatedly told them I can't play at their casino because of the download issues I have and they just keep on calling. Last week when they were calling, I finally told them to put me on a do not call list. Guess that didn't work.

As far as I am concerned, this is worse than spamming my emails. :mad:

Its far worse than spamming!:mad:
God, I HATE it when casino's or other salesmen or telemarketeers or whatever call me at home.
I work nightshifts and weekends, I may very well be asleep during the day.
Its a privacymatter also. Not everybody living in a house may be equally happy with the fact a person plays in online casino's.
The only casino that has ever called me at home was ClubWorld/Aladdins Gold, but that was for verification and they asked first, very polite, in chat.

I hope you get rid of those calls soon, its unethical businesspractice!
 
Casino 33 may be the next best thing to sliced bread but I have had it with the phone calls. I have had 5 calls today - 4 of which were 'no one there'. Computer generated as I was told just now. I have repeatedly told them I can't play at their casino because of the download issues I have and they just keep on calling. Last week when they were calling, I finally told them to put me on a do not call list. Guess that didn't work.

As far as I am concerned, this is worse than spamming my emails. :mad:

This is so funny (in a strange coinky dink way) I was just telling another member about them calling me all the time too. I never thought of the privacy factor or different time zones. I received 3 calls a day for 2 or 3 days and finally I answered and it was a very nice woman telling me about their bonuses. After I chatted with her for a while, I haven't received another phone call.
 
Just to put this thread to bed, CasinoJack handled this matter for me. I appreciate his attention to this matter. And no, I'm not shilling for him cause I can't play there because of computer issues. :D

Cheetahwind, I personally would rather play at a casino that doesn't give huge bonuses but that pays me with no hassle and quickly than one that give huge bonuses and won't pay me. To me that is the difference.

I know nothing about Casino33 so my above statement has nothing to do with them. Just a disclaimer. :)
 
But what about the other people getting phone calls? CasinoJack handled this for you, but what about all the other people they are bugging?

I thought they were done calling me...I just received a phone call, I said I wasn't here and asked to take a message...he proceeded to tell he was from casino 33 and could you please take down this bonus code and tell her.

Its a privacymatter also. Not everybody living in a house may be equally happy with the fact a person plays in online casino's

This is exactly what I thought of, what if my daughter/husband took the message and they had no idea I gambled online?

CasinoJack...you must straighten this out, THIS IS NO WAY to operate and quite frankly it's starting to piss me off. I have never played at your casino yet, and now I don't think I ever will.
 
Here seems to be the issue, that i have discovered today...

Some players had many accounts. So though one account may have had been listed as do not call, other had not. i have added one step more to block the numbers in addition to this.

Majority of players have appreciated the call,a nd taken the current offers. If you would rather not have the call, we do right away add you to a do not call list. We take this very seriously.

I have strict instructions to the floor to ONLY speak to the players, and based on the above comment I will try and see who did not follow protocol.

As far as the business practice, we have MANY people who have played the free chips bonus, and calling / emailing them after is how we try to convert them to paying players. Every email has a button at the bottom to be removed from the list, and we keep those lists.

Same with the phone calls, a simple ask to not call and is settled.
 
Casino 33 may be the next best thing to sliced bread but I have had it with the phone calls. I have had 5 calls today - 4 of which were 'no one there'. Computer generated as I was told just now. I have repeatedly told them I can't play at their casino because of the download issues I have and they just keep on calling. Last week when they were calling, I finally told them to put me on a do not call list. Guess that didn't work.

As far as I am concerned, this is worse than spamming my emails. :mad:

Here seems to be the issue, that i have discovered today...

Some players had many accounts. So though one account may have had been listed as do not call, other had not. i have added one step more to block the numbers in addition to this.

Majority of players have appreciated the call,a nd taken the current offers. If you would rather not have the call, we do right away add you to a do not call list. We take this very seriously.

I have strict instructions to the floor to ONLY speak to the players, and based on the above comment I will try and see who did not follow protocol.

As far as the business practice, we have MANY people who have played the free chips bonus, and calling / emailing them after is how we try to convert them to paying players. Every email has a button at the bottom to be removed from the list, and we keep those lists.

Same with the phone calls, a simple ask to not call and is settled.

It's not a simple matter of a courtesy call to a player, is it.

What about the above highlight "I have had 5 calls today - 4 of which were 'no one there'. Computer generated as I was told just now."

This is a production line process, and you are calling SO MANY PLAYERS that your sales staff cannot even keep up! - shown by "I have had 5 calls today - 4 of which were 'no one there'."

This is not good enough, nor is the current policy of calling unless told not to. Online gambling is a sensitive issue, and even the policy of speaking only to the player will cause issues.
Here's one simple example taken from your current system. 5 calls in one day, unfortunately WIFE answers, but FEMALE rep asks for HUSBAND by name (because he has an account). Wife says "not in", and asks to take a message, but sales rep obeys policy and refuses to leave message, nor state purpose of call. This happens 3 more times, until husband gets home from work, and gets into MASSIVE argument with wife about "this woman who keeps calling all day". Depending upon the dynamics of the relationship, this can be anything from a trivial matter, to a relationship break-up.

The policy should be DEFAULT "never call", but send offers by email. An email can also include an OPT IN to receiving phone calls, but the player may NOT want these calls to go to the "house" phone if someone else in the household might answer (and get the wrong idea).

Players looking for bonus offers are going to be checking their emails, or even logging in to the casino.

If individual players have "many accounts", I am not sure they should be getting all those bonuses, as it leaves the casino vulnerable to "advantage play". Each player should be entitled to ONE bonus eligible account at EACH of the two casinos. It is up to the casino if they will extend this to more than one player per household, as this can be hard to police because frauds sometimes invent spouses or older (18+) children in order to raid the free chips and generous welcome bonuses.
 
It's not a simple matter of a courtesy call to a player, is it.

What about the above highlight "I have had 5 calls today - 4 of which were 'no one there'. Computer generated as I was told just now."

This is a production line process, and you are calling SO MANY PLAYERS that your sales staff cannot even keep up! - shown by "I have had 5 calls today - 4 of which were 'no one there'."

This is not good enough, nor is the current policy of calling unless told not to. Online gambling is a sensitive issue, and even the policy of speaking only to the player will cause issues.
Here's one simple example taken from your current system. 5 calls in one day, unfortunately WIFE answers, but FEMALE rep asks for HUSBAND by name (because he has an account). Wife says "not in", and asks to take a message, but sales rep obeys policy and refuses to leave message, nor state purpose of call. This happens 3 more times, until husband gets home from work, and gets into MASSIVE argument with wife about "this woman who keeps calling all day". Depending upon the dynamics of the relationship, this can be anything from a trivial matter, to a relationship break-up.

The policy should be DEFAULT "never call", but send offers by email. An email can also include an OPT IN to receiving phone calls, but the player may NOT want these calls to go to the "house" phone if someone else in the household might answer (and get the wrong idea).

Players looking for bonus offers are going to be checking their emails, or even logging in to the casino.

If individual players have "many accounts", I am not sure they should be getting all those bonuses, as it leaves the casino vulnerable to "advantage play". Each player should be entitled to ONE bonus eligible account at EACH of the two casinos. It is up to the casino if they will extend this to more than one player per household, as this can be hard to police because frauds sometimes invent spouses or older (18+) children in order to raid the free chips and generous welcome bonuses.

I was unable to find why they had been called 5 times...

You do bring up some good points, but there very few complaints from those we speak to, in fact the majority say thanks for the call. We are striving to make each player feel special.
 
Here seems to be the issue, that i have discovered today...

Some players had many accounts. So though one account may have had been listed as do not call, other had not. i have added one step more to block the numbers in addition to this.

Majority of players have appreciated the call,a nd taken the current offers. If you would rather not have the call, we do right away add you to a do not call list. We take this very seriously.

I have strict instructions to the floor to ONLY speak to the players, and based on the above comment I will try and see who did not follow protocol.

As far as the business practice, we have MANY people who have played the free chips bonus, and calling / emailing them after is how we try to convert them to paying players. Every email has a button at the bottom to be removed from the list, and we keep those lists.

Same with the phone calls, a simple ask to not call and is settled.


I haven't had many accounts, just one that I never deposited on. How do I get on this no call list?

His name was Todd and he called from New Jersey at 5:01pm EST.

Same with the phone calls, a simple ask to not call and is settled

How about a simple DO NOT CALL unless asked to call? Instead of pissing people off?
 
I was unable to find why they had been called 5 times...
You do bring up some good points, but there very few complaints from those we speak to, in fact the majority say thanks for the call. We are striving to make each player feel special.

THIS is what is so bad about these types of "production line" calling systems. They are designed for high-pressure sales, and the system is programmed to call a long list of numbers, and THEN to return over and over again to those numbers that "fail".
The first 4 calls WERE answered by the PLAYER, but YOUR REPs didn't answer because the system was passing on too many connected calls too quickly. The system then disconnects the surplus, and the recipient just gets one of those rather creepy "silent calls". When it goes round again, it will repeat call these disconnects as well as those where the phone simply wasn't picked up. The unfortunate recipient will be called CONSTANTLY through the day UNTIL both THEY, and one of YOUR REPS connect.
Having the system programmed to run FIVE CYCLES is going to mean there is the chance of FIVE "silent" CALLS being received by a few unlucky players.
The problem with these calls is that it is often impossible to trace the source, since the computer does not read out a message before disconnecting when no rep is available.
There are people who have a GENUINE concern, such as a violent ex partner, or a "stalker", and 4 "silent" and untraceable calls throughout the day can be very frightening to them, to the point where they are too scared to answer the phone at all.
Even WITHOUT the above, receiving a string of such calls often results in the embattled recipient calling it a day, and turning the phone off (something I have done myself in similar circumstances).
 
Annie, did you not get your computer issue resolved? I have some other ideas for you to try to fix it. I think the problem revolves around your use of an aircard.


Just to put this thread to bed, CasinoJack handled this matter for me. I appreciate his attention to this matter. And no, I'm not shilling for him cause I can't play there because of computer issues. :D

Cheetahwind, I personally would rather play at a casino that doesn't give huge bonuses but that pays me with no hassle and quickly than one that give huge bonuses and won't pay me. To me that is the difference.

I know nothing about Casino33 so my above statement has nothing to do with them. Just a disclaimer. :)
 
Nope, Bryand. It's the strangest thing cause I can download MG's but not Rivals or RTG. Even downloaded a Vegas Technology one the other day with no problem.

You know, Vinylweatherman, your thoughts on these calls are spot on. Since I was receiving these calls on my cellphone I have the times and the number. Seems like I was on about a 2 hr. spin cycle. I got PO'd and called the # back and of course, got the message # disconnected.

I certainly hope that Casinojack has handled this for me because I tend to get less than pleasant after 3-4 calls.
 
Yep the calls have started again here too. The guy Todd was nice and all but my husband works graveyards and is not happy to have that phone ringing and waking him up. Not only that , I play bonus free when I play, unless I am offered a free ND chip, I do not play bonuses. I play what I have as I hate cash out requirements.
 
I sure dont remember when I registered at any casino where they ask for your phone number did they also have a line when is the best time to call you or can we call you yes or no

Cindy

I agree with Spearmaster
 
Me, too - unless I have opted in, calls or for that matter emails are not welcome and guarantee a negative reception (and perception!)
 
I'm up for that. Unsolicited calls are a PITA! :axeman:
 
Do they call even if you don't have an account there?

If you do and suffer ,you probably could "udate" phone number in your profile entering a fake one.


Who knows what their egghead decision making management will implement in future.

Door-to-door advertisement?

When someone has such a VERY SPECIAL point of view on such delicate things,or,simply speaking ,doesn't give a fcuk any attempt to talk about ethics is pointless.


2casinojack

"Majority say thanks for the call"?

They are just well-brought-up people with good manners unlike you.
 
Hey CJ, surfin the threads and wanted to put my 2 cents in to say that I'm a current active Casino33 affiliate and I enjoy working with your group.

As an affiliate there is nothing I hate more than to get a unexpected call from an affiliate manager (like one did yesterday at 8am waking hubby up) so I can understand how a player must feel.

Not like your brand is the first or only one to practice this, but hopefully there are other methods that can be used so that you guys can make everyone happy. :)

Player retention is key so it's a fine line between having a happy player that is looking for a bonus verses a PO'd one that don't like taking a bonus and more importantly don't want others in the household to know they gamble online. Anyway good luck! :thumbsup:
 
3 secs ago I got an email from [email protected] in my Spam folder

With my full name in a subject line.

I don't have an account neither there nor at Playfair.

I would love to know more details about how do you get players personal info.

Casinos swear they don't share...well,you know
 
If you Pm me your details I can look into it..Those offers ONLY go to those who sign up with us, 100%.

In PM, I can give you sign up date time, etc etc..

PS. Why would casinos share data? I see this often, No casino would share is player base...

Maybe, the DB gets stolen, or hacked, that's another story...
 
Do they call even if you don't have an account there?

If you do and suffer ,you probably could "udate" phone number in your profile entering a fake one.

Who knows what their egghead decision making management will implement in future.

............

Well, this is another problem, you CANNOT use a "fake" number, because the casino MAY also use the information for VERIFICATION, as well as marketing. It is COMPULSORY to give TRUE details, and often a phone number is a COMPULSORY field. Casinos that use a compulsory SECURITY VERIFICATION field for MARKETING are commiting an ABUSE - they are NOT using the information for it's proper purpose.

There HAVE been cases where players have NOT BEEN PAID because for SECURITY VERIFICATION purposes they were not reachable on the phone number they gave on registration. These players are often not believed when they say they gave a fake number to avoid unsolicited calls, and are presumed to have had ulterior motives for giving a false phone number. The casino can then invoke the general term that voids winnings if false information is given upon regiatration. Where a phone number is compulsory, there is ONLY the option to breach this term and give a false number, or give a true number, and risk it's use for unsolicited calls.

This particular issue does no0t just relate to the odd call, there has been DELIBERATE use of a computerised call generator to mass call numbers, this has NO PLACE in this industry, and is generally something used in "sweatshop" sales callcentres by the seedier businesses. Such systems CANNOT personalise the experience for players, and the clear intent from management was to use this system to "wear down" players into taking up offers by persistently calling them.

The "majority" that supposedly appreciate the calls are probably those who have no issues about others knowing they gamble, or live alone, and who are up & about when the calls come. They are also likely to be players highly incentivised by bonuses, and may consist of a significant number of "advantage players", who in the long term will cause tighter wagering rules and restrictions for everyone.

3 secs ago I got an email from [email protected] in my Spam folder

With my full name in a subject line.

I don't have an account neither there nor at Playfair.

I would love to know more details about how do you get players personal info.

Casinos swear they don't share...well,you know

If you Pm me your details I can look into it..Those offers ONLY go to those who sign up with us, 100%.

In PM, I can give you sign up date time, etc etc..

PS. Why would casinos share data? I see this often, No casino would share is player base...
Maybe, the DB gets stolen, or hacked, that's another story...

It's happened many times, where one casino has struck a deal with another to take on players. This was most notable with US players, where casinos who could no longer accept bets from them due to software providers' restrictions sold or passed their US player base to another casino. One case involved Jackpot Capital being recommended by a casino totally unrelated to them, but whose provider had banned the use of the software for accepting bets from US players. Other cases have involved players suddenly finding that accounts have been created for them at other casinos because the casino they had an account at passed on the details. Some cases relate to "sister" casinos, but others relate to UNRELATED (or declared to be unrelated by the operators) casinos.

Grand Prive is a case in point, they swear they do NOT own Big Dollar, or Villa Fortuna, yet MY details HAVE somehow ended up there. Most of us believe Grand Prive really DO own these two, but this demonstrates that operators WILL do things like this, and will LIE when challenged.

The final PROOF came when I received an email quoting an offer for Big Dollar, including my ACCOUNT NUMBER there. Interestingly, this is the SAME account number that lies "under the bonnet" of the "email address at all 5 casino" login system they have.

If Grand Prive do things like this, I expect there are MANY other operators that resort to such secretive dealings, and I bet this extends to at least passing on email addresses to "marketing partners", something that Ladbrokes ADMITTED to in a recent thread. These "marketing partners" market for many other companies, so this would result in an increase in "spam" coming not from affiliates, but from OTHER operators who direct buy a marketing package with one of these marketing companies, who will then use email addresses on their database to send out even MORE "spam".

There is at least ONE, probably more, casinos that HAVE given my email address out to "elabs", and I now get lots of spam from their servers from casinos I have NO relationship with. Presumably, "elabs" was given my email address for sending out bulk promotional mailings from a casino (or casinos) that I DO play at, but somehow there has been "function creep", with OTHER direct marketing contracts ALSO using my email address.

I get regular "existing player" offers from Nedplay from this "function creep" usage of my email address, and at the bottom it claims I ONLY get the email because I have opened a casino account at Nedplay (which I have NOT).

Since Casino 33 has resorted to computer generated techniques to market offers to existing players, why would they not take a similarly aggressive approach to gaining NEW players, and employ marketing agents who have the best mailing lists, and the most disregard to anti-spamming regulations.

These companies take the view that they have permission to send spam UNLESS YOU UNSUBSCRIBE, and with this view, they have no problem in using ANY email address that comes their way, no matter how - even though they WILL unsubscribe on request. The problem here is that the advice is DO NOT CLICK "UNSUBSCRIBE" on ANY message you believe to be unsolicited, as it may merely be a means to verify your email address as active, and will only result in a deluge of further spam. This makes it unrealistic to operate an "opt out" policy, and only a specific "opt-in" will do. Those who KNOW they have opted in to a mailer, WILL be confident in using "unsubscribe" should they decide they are no longer interested.
 
1. I have already stated we are looking in to the calls situation, and will need some time for an outcome.

2. All emails we send are players that have registered on the site nothing more. and this poster here has not yet sent me via PM his info so I can show it to be true. We do include a button at the bottom of each email and honor it. We go the extra step of having CS look for the emails , of people who do not click the button but replay in other ways.


I would appreciate you not drawing conclusions. I am here to answer all questions and concerns, so why not ask me next time ?
 
Sorry ,I have nothing to PM you.

I 100% DO NOT HAVE an account there.

But I almost got used to it.I have a plenty of such emails from casinos,"forums",various "resources" with my full name.

And what's important -I don't remember when last time I created an account at "questionable" casino.

Good thing maybe is that I've never sent my docs to such "venues".

I guess ,certain software providers could share players database almost "officially" .

How could players(me too) receive snail mail freechips promos from casinos they never heard about?
 
As far as email spam (or even calls in some cases), it may not be from the casino itself. There are plenty of affiliates and affiliate managers who don't have a problem renting or buying player info from certain unscrupulous shits. In fact, I know for a fact that well-known unethical asshat Jeroen Puttemans has resurfaced with a new all-encompassing media blitzkrieg/database rental business. Sometimes the evildoer is the middleman...and sometimes the casino won't care as long the middleman is producing results.

NOT saying Casino33 is in bed with that kind of scum...just saying some affiliates might.
 
I'm not one of the people that care whether the folks at my house know if I gamble or not. I'm grown and it's my money. What chapped me about the whole thing is I answer the phone and there is no one there. It is a waste of my time, my cellphone minutes and just generally pisses me off. One of the calls that came in, I was on the phone with someone else. Had to put call on hold and answer, and no one was there. Makes me just want to jerk the lungs out of someone. (not really just a southern saying). I answered each and every call I got. By the time the last one was answered and there really was someone there, I was pretty PO'd.

Send me and email if you want to tell me about offers. Then I have the option of reading them or not. Don't call me and waste my time and money. It's just common courtesy.
 
1. I have already stated we are looking in to the calls situation, and will need some time for an outcome.

2. All emails we send are players that have registered on the site nothing more. and this poster here has not yet sent me via PM his info so I can show it to be true. We do include a button at the bottom of each email and honor it. We go the extra step of having CS look for the emails , of people who do not click the button but replay in other ways.


I would appreciate you not drawing conclusions. I am here to answer all questions and concerns, so why not ask me next time ?

Sorry ,I have nothing to PM you.

I 100% DO NOT HAVE an account there.
But I almost got used to it.I have a plenty of such emails from casinos,"forums",various "resources" with my full name.

And what's important -I don't remember when last time I created an account at "questionable" casino.

Good thing maybe is that I've never sent my docs to such "venues".

I guess ,certain software providers could share players database almost "officially" .

How could players(me too) receive snail mail freechips promos from casinos they never heard about?

This is the inconsistency. If gambblex has never registered at casino 33, nor playfair, how come he is getting the emails.

It's not just the email address either, his FULL NAME is quoted, this is use of PERSONAL INFORMATION, not just getting hold somehow of a list of anonymized email addresses for spamming.

It shows that not just the email address, but his NAME was passed on, and then used to market Casino33 back to him.

Even though this is something that "cannot happen", it nevertheless DID happen.

The other business bad practice of cold calling with a computer, and FIVE TIMES to the same player, leads to "guilt by association", where a proven bad practice leads to an impression that a similarly bad practice, although unproven, is probably also the responsibilty of the same operator.
 
Sorry ,I have nothing to PM you.

I 100% DO NOT HAVE an account there.

But I almost got used to it.I have a plenty of such emails from casinos,"forums",various "resources" with my full name.

And what's important -I don't remember when last time I created an account at "questionable" casino.

Good thing maybe is that I've never sent my docs to such "venues".

I guess ,certain software providers could share players database almost "officially" .

How could players(me too) receive snail mail freechips promos from casinos they never heard about?

The someone else used your email and created an account, or you did and forgot.. simply click the link at the bottom and issue solved.
 
This is the inconsistency. If gambblex has never registered at casino 33, nor playfair, how come he is getting the emails.

It's not just the email address either, his FULL NAME is quoted, this is use of PERSONAL INFORMATION, not just getting hold somehow of a list of anonymized email addresses for spamming.

It shows that not just the email address, but his NAME was passed on, and then used to market Casino33 back to him.

Even though this is something that "cannot happen", it nevertheless DID happen.

The other business bad practice of cold calling with a computer, and FIVE TIMES to the same player, leads to "guilt by association", where a proven bad practice leads to an impression that a similarly bad practice, although unproven, is probably also the responsibilty of the same operator.

Well, you obviously have it out for me.

This player either registered and forgot, or someone else used his email....

"Cold calling with a computer" is not what we do...
 
I don't mean to sound rude CasinoJack but your last few posts didn't sound very professional to me...they sounded like you are pissed off, and for me someone who is the "voice of the casino" making posts like these turn me off, and I'm sure turn off other players or "to be players"

I would appreciate you not drawing conclusions. I am here to answer all questions and concerns, so why not ask me next time ?

The someone else used your email and created an account, or you did and forgot.. simply click the link at the bottom and issue solved

Well, you obviously have it out for me.

This player either registered and forgot, or someone else used his email....

"Cold calling with a computer" is not what we do...


I for one will NEVER play at your casino JUST because of the way you talk to people here, I don't like it at all.

You aren't going to agree with everyone at a forum, it's the way you handle the disagreements that make or break you. IMO
 
In casinojacks defense, this issue was resolved about 20 posts ago, yet the same topic continues to be rehashed. My patience would be stretched a little thin too.

Casinojack has been very active in the forum and has jumped in here daily to get things sorted out. I appreciate a rep who is in here alot and tries to sort out player issues. I think he has handled things quite well myself IMO and intend to make this the next RTG I deposit at....
 
I don't mean to sound rude CasinoJack but your last few posts didn't sound very professional to me...they sounded like you are pissed off, and for me someone who is the "voice of the casino" making posts like these turn me off, and I'm sure turn off other players or "to be players"








I for one will NEVER play at your casino JUST because of the way you talk to people here, I don't like it at all.

You aren't going to agree with everyone at a forum, it's the way you handle the disagreements that make or break you. IMO

Was not my intention to sound rude just direct. I take SPAM complaints serious, and all I asked for was more information so I could look into it. Is it fair to start a topic and not give me a chance to explain it?

Was only being direct..Sorry to have offended you.
 
In casinojacks defense, this issue was resolved about 20 posts ago, yet the same topic continues to be rehashed. My patience would be stretched a little thin too.

Casinojack has been very active in the forum and has jumped in here daily to get things sorted out. I appreciate a rep who is in here alot and tries to sort out player issues. I think he has handled things quite well myself IMO and intend to make this the next RTG I deposit at....

The issue hasn't been resolved??? The issue is the phone calls, then emails with people who never signed up at this casino correct?

If people continue to receive phone calls (early and late in the day, or on their cell phone where it cost them money) then the issue isn't resolved.
 
Casinojack,I think you're really nice person.

And I'm sure your efforts will bring a lot of success for your casinos.

But you must forget direct marketing:D

I'll even register an account with you (or pretend that I already have one) if you'll promise not to call customers.

And regarding spam..spam is okay.Spam is good and fine.Spam me whenewer you find necessary.


BTW,can I subscribe to SPAM myself?:confused:

Empty junk folder makes me feel sick.

(Don't forget to cancel all sheduled unsolicited calls)
 
Casinojack,I think you're really nice person.

And I'm sure your efforts will bring a lot of success for your casinos.

But you must forget direct marketing:D

I'll even register an account with you (or pretend that I already have one) if you'll promise not to call customers.

And regarding spam..spam is okay.Spam is good and fine.Spam me whenewer you find necessary.


BTW,can I subscribe to SPAM myself?:confused:

Empty junk folder makes me feel sick.

(Don't forget to cancel all sheduled unsolicited calls)

Spam is not our policy,but yes you can, at the bottom of the email...As far as the call I should have an answer early next week.
 
Ring....

Hello?

Hello, this is the casino calling. We just played 17 hands of blackjack for you. You were doing well until we raised your bet. You'll need to redeposit.

Click.

:p
 
The issue hasn't been resolved??? The issue is the phone calls, then emails with people who never signed up at this casino correct?

If people continue to receive phone calls (early and late in the day, or on their cell phone where it cost them money) then the issue isn't resolved.

I offered to look up your account so we could see how you email got into the system. You refused to provide this, and so i will state one last time. We ONLY email those who signed up, so either you forgot or someone used your email.

Re: the phone calls, again I will state, we are reviewing for a solution I just need a couple more days.
 
Casinojack,I think you're really nice person.

And I'm sure your efforts will bring a lot of success for your casinos.

But you must forget direct marketing:D

I'll even register an account with you (or pretend that I already have one) if you'll promise not to call customers.

And regarding spam..spam is okay.Spam is good and fine.Spam me whenewer you find necessary.


BTW,can I subscribe to SPAM myself?:confused:

Empty junk folder makes me feel sick.

(Don't forget to cancel all sheduled unsolicited calls)

Hi gambblex,

Did you pm Casinojack the email address that you received the promotional email to?

Even if you don't have the original email from them. If you gave him the email address that you received the promo mail at... then he could at least confirm if tha email is in their database associated with a player account. (Even if it's not a player account you created).

I hate spam more than anyone. And I also hate being called at home as a player from any online casino... probably more than anyone. I havent' received any phone calls or spam from this casino though. I did ask CJ previously to make sure I don't get called. And I never did.

I'm an affiliate and a player. I've deposited, played, and cashed out with lightening speed at Casino33. My cashout was received within 24 hours from requesting it. As an affiliate I received payments just as quickly. I've found this group to be straight shooters in all my dealings with them. I wouldn't say this if I didn't feel this way.

I agree with those of you that mentioned they shouldn't call at all without an opt-in to be called. Or there should at least be an opt-out.

Years ago, my sister-in-law used to come to my house to visit or to pick me up to go somewhere. While I was getting ready to go, she'd be sitting on my computer. Her and I had some fights at the end about her opening casino accounts from my computer.. to get a free chip.. and then it would come back to haunt me. Eventually I had to move my computer to my room and keep the door locked.. as sad as that is. I'm just saying, sometimes there are perfectly good explanations for why things happen as they do.

Also, Casinojack says they do not use any automatic computer generated dialing or calling. I believe him on that. I know one time he called me about an affiliate matter and the first call I didn't hear anything. He called again and it was fine. Sometimes international calling services are quirky.

Did someone actually get a call with a recording saying to please hold for a rep? I hate those calls. I get them from other companies, and think they're the worst! Where did the computer generated calls start from here? Maybe I need to start the thread from the beginning since I didn't see who actually got those.
 
While I haven't received anymore calls after CasinoJack said he put me on a do not call list, it seems that proof of these calls are needed or maybe I'm just being sensitive about the 'ifs' in some of these posts. I do thank CJ for handling this matter for me but the fact is that someone was calling me and represented themselves as Casino 33.

Here are the times that are listed on my cellphone on Oct 19, 2009:

1:08 pm
3:15 pm
3:16 pm
5:55 pm
7:58 pm

All these calls came from 001-207-88728. First call, I thought was just a screw up with Verizon. After the 5:55 pm call, I tried calling back immediately and got the message 'this number has been changed or is no longer in service'. The last call had someone there. I answered each call.

Maybe CasinoJack should check out this phone number and find out who was calling me. Maybe it was something that he didn't know about, a marketing company possibly?
 
I don't want unsolicited phone calls from any company. I especially do not want them on my cell phone.

I put my home phone number in again when mobile phone number is a required field. Not all players have cellphones, and my registration has never been denied for this duplication of phone numbers.

I sure hope it is never used to deny me a win at a casino.
 
I don't want unsolicited phone calls from any company. I especially do not want them on my cell phone.

I put my home phone number in again when mobile phone number is a required field. Not all players have cellphones, and my registration has never been denied for this duplication of phone numbers.

I sure hope it is never used to deny me a win at a casino.

I feel the same way. I don't want unsolicited phone calls from any company. And I almost never answer the phone if I don't recognize the number or am not expecting the call.
 

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