Resolved Casino 33 - Leave me alone!!

[casinojack]

I have taken this thread seriously, and we are still going through the different options...

 

[gambblex]

3 secs ago I got an email from offers@casino33.com in my Spam folder

With my full name in a subject line.

I don't have an account neither there nor at Playfair.

I would love to know more details about how do you get players personal info.

Casinos swear they don't share...well,you know

 

[casinojack]

If you Pm me your details I can look into it..Those offers ONLY go to those who sign up with us, 100%.

In PM, I can give you sign up date time, etc etc..

PS. Why would casinos share data? I see this often, No casino would share is player base...

Maybe, the DB gets stolen, or hacked, that's another story...

 

[vinylweatherman]

Do they call even if you don't have an account there?

If you do and suffer ,you probably could "udate" phone number in your profile entering a fake one.

Who knows what their egghead decision making management will implement in future.

............

Well, this is another problem, you CANNOT use a "fake" number, because the casino MAY also use the information for VERIFICATION, as well as marketing. It is COMPULSORY to give TRUE details, and often a phone number is a COMPULSORY field. Casinos that use a compulsory SECURITY VERIFICATION field for MARKETING are commiting an ABUSE - they are NOT using the information for it's proper purpose.

There HAVE been cases where players have NOT BEEN PAID because for SECURITY VERIFICATION purposes they were not reachable on the phone number they gave on registration. These players are often not believed when they say they gave a fake number to avoid unsolicited calls, and are presumed to have had ulterior motives for giving a false phone number. The casino can then invoke the general term that voids winnings if false information is given upon regiatration. Where a phone number is compulsory, there is ONLY the option to breach this term and give a false number, or give a true number, and risk it's use for unsolicited calls.

This particular issue does no0t just relate to the odd call, there has been DELIBERATE use of a computerised call generator to mass call numbers, this has NO PLACE in this industry, and is generally something used in "sweatshop" sales callcentres by the seedier businesses. Such systems CANNOT personalise the experience for players, and the clear intent from management was to use this system to "wear down" players into taking up offers by persistently calling them.

The "majority" that supposedly appreciate the calls are probably those who have no issues about others knowing they gamble, or live alone, and who are up & about when the calls come. They are also likely to be players highly incentivised by bonuses, and may consist of a significant number of "advantage players", who in the long term will cause tighter wagering rules and restrictions for everyone.

3 secs ago I got an email from offers@casino33.com in my Spam folder

With my full name in a subject line.

I don't have an account neither there nor at Playfair.

I would love to know more details about how do you get players personal info.

Casinos swear they don't share...well,you know

If you Pm me your details I can look into it..Those offers ONLY go to those who sign up with us, 100%.

In PM, I can give you sign up date time, etc etc..

PS. Why would casinos share data? I see this often, No casino would share is player base...
Maybe, the DB gets stolen, or hacked, that's another story...

It's happened many times, where one casino has struck a deal with another to take on players. This was most notable with US players, where casinos who could no longer accept bets from them due to software providers' restrictions sold or passed their US player base to another casino. One case involved Jackpot Capital being recommended by a casino totally unrelated to them, but whose provider had banned the use of the software for accepting bets from US players. Other cases have involved players suddenly finding that accounts have been created for them at other casinos because the casino they had an account at passed on the details. Some cases relate to "sister" casinos, but others relate to UNRELATED (or declared to be unrelated by the operators) casinos.

Grand Prive is a case in point, they swear they do NOT own Big Dollar, or Villa Fortuna, yet MY details HAVE somehow ended up there. Most of us believe Grand Prive really DO own these two, but this demonstrates that operators WILL do things like this, and will LIE when challenged.

The final PROOF came when I received an email quoting an offer for Big Dollar, including my ACCOUNT NUMBER there. Interestingly, this is the SAME account number that lies "under the bonnet" of the "email address at all 5 casino" login system they have.

If Grand Prive do things like this, I expect there are MANY other operators that resort to such secretive dealings, and I bet this extends to at least passing on email addresses to "marketing partners", something that Ladbrokes ADMITTED to in a recent thread. These "marketing partners" market for many other companies, so this would result in an increase in "spam" coming not from affiliates, but from OTHER operators who direct buy a marketing package with one of these marketing companies, who will then use email addresses on their database to send out even MORE "spam".

There is at least ONE, probably more, casinos that HAVE given my email address out to "elabs", and I now get lots of spam from their servers from casinos I have NO relationship with. Presumably, "elabs" was given my email address for sending out bulk promotional mailings from a casino (or casinos) that I DO play at, but somehow there has been "function creep", with OTHER direct marketing contracts ALSO using my email address.

I get regular "existing player" offers from Nedplay from this "function creep" usage of my email address, and at the bottom it claims I ONLY get the email because I have opened a casino account at Nedplay (which I have NOT).

Since Casino 33 has resorted to computer generated techniques to market offers to existing players, why would they not take a similarly aggressive approach to gaining NEW players, and employ marketing agents who have the best mailing lists, and the most disregard to anti-spamming regulations.

These companies take the view that they have permission to send spam UNLESS YOU UNSUBSCRIBE, and with this view, they have no problem in using ANY email address that comes their way, no matter how - even though they WILL unsubscribe on request. The problem here is that the advice is DO NOT CLICK "UNSUBSCRIBE" on ANY message you believe to be unsolicited, as it may merely be a means to verify your email address as active, and will only result in a deluge of further spam. This makes it unrealistic to operate an "opt out" policy, and only a specific "opt-in" will do. Those who KNOW they have opted in to a mailer, WILL be confident in using "unsubscribe" should they decide they are no longer interested.

 

[casinojack]

1. I have already stated we are looking in to the calls situation, and will need some time for an outcome.

2. All emails we send are players that have registered on the site nothing more. and this poster here has not yet sent me via PM his info so I can show it to be true. We do include a button at the bottom of each email and honor it. We go the extra step of having CS look for the emails , of people who do not click the button but replay in other ways.


I would appreciate you not drawing conclusions. I am here to answer all questions and concerns, so why not ask me next time ?

 

[gambblex]

Sorry ,I have nothing to PM you.

I 100% DO NOT HAVE an account there.

But I almost got used to it.I have a plenty of such emails from casinos,"forums",various "resources" with my full name.

And what's important -I don't remember when last time I created an account at "questionable" casino.

Good thing maybe is that I've never sent my docs to such "venues".

I guess ,certain software providers could share players database almost "officially" .

How could players(me too) receive snail mail freechips promos from casinos they never heard about?

 

[swampwitch]

As far as email spam (or even calls in some cases), it may not be from the casino itself. There are plenty of affiliates and affiliate managers who don't have a problem renting or buying player info from certain unscrupulous shits. In fact, I know for a fact that well-known unethical asshat Jeroen Puttemans has resurfaced with a new all-encompassing media blitzkrieg/database rental business. Sometimes the evildoer is the middleman...and sometimes the casino won't care as long the middleman is producing results.

NOT saying Casino33 is in bed with that kind of scum...just saying some affiliates might.

 

[anniemac]

I'm not one of the people that care whether the folks at my house know if I gamble or not. I'm grown and it's my money. What chapped me about the whole thing is I answer the phone and there is no one there. It is a waste of my time, my cellphone minutes and just generally pisses me off. One of the calls that came in, I was on the phone with someone else. Had to put call on hold and answer, and no one was there. Makes me just want to jerk the lungs out of someone. (not really just a southern saying). I answered each and every call I got. By the time the last one was answered and there really was someone there, I was pretty PO'd.

Send me and email if you want to tell me about offers. Then I have the option of reading them or not. Don't call me and waste my time and money. It's just common courtesy.

 

[vinylweatherman]

1. I have already stated we are looking in to the calls situation, and will need some time for an outcome.

2. All emails we send are players that have registered on the site nothing more. and this poster here has not yet sent me via PM his info so I can show it to be true. We do include a button at the bottom of each email and honor it. We go the extra step of having CS look for the emails , of people who do not click the button but replay in other ways.


I would appreciate you not drawing conclusions. I am here to answer all questions and concerns, so why not ask me next time ?

Sorry ,I have nothing to PM you.

I 100% DO NOT HAVE an account there.
But I almost got used to it.I have a plenty of such emails from casinos,"forums",various "resources" with my full name.

And what's important -I don't remember when last time I created an account at "questionable" casino.

Good thing maybe is that I've never sent my docs to such "venues".

I guess ,certain software providers could share players database almost "officially" .

How could players(me too) receive snail mail freechips promos from casinos they never heard about?

This is the inconsistency. If gambblex has never registered at casino 33, nor playfair, how come he is getting the emails.

It's not just the email address either, his FULL NAME is quoted, this is use of PERSONAL INFORMATION, not just getting hold somehow of a list of anonymized email addresses for spamming.

It shows that not just the email address, but his NAME was passed on, and then used to market Casino33 back to him.

Even though this is something that "cannot happen", it nevertheless DID happen.

The other business bad practice of cold calling with a computer, and FIVE TIMES to the same player, leads to "guilt by association", where a proven bad practice leads to an impression that a similarly bad practice, although unproven, is probably also the responsibilty of the same operator.

 

[casinojack]

Sorry ,I have nothing to PM you.

I 100% DO NOT HAVE an account there.

But I almost got used to it.I have a plenty of such emails from casinos,"forums",various "resources" with my full name.

And what's important -I don't remember when last time I created an account at "questionable" casino.

Good thing maybe is that I've never sent my docs to such "venues".

I guess ,certain software providers could share players database almost "officially" .

How could players(me too) receive snail mail freechips promos from casinos they never heard about?

The someone else used your email and created an account, or you did and forgot.. simply click the link at the bottom and issue solved.

 

[casinojack]

This is the inconsistency. If gambblex has never registered at casino 33, nor playfair, how come he is getting the emails.

It's not just the email address either, his FULL NAME is quoted, this is use of PERSONAL INFORMATION, not just getting hold somehow of a list of anonymized email addresses for spamming.

It shows that not just the email address, but his NAME was passed on, and then used to market Casino33 back to him.

Even though this is something that "cannot happen", it nevertheless DID happen.

The other business bad practice of cold calling with a computer, and FIVE TIMES to the same player, leads to "guilt by association", where a proven bad practice leads to an impression that a similarly bad practice, although unproven, is probably also the responsibilty of the same operator.

Well, you obviously have it out for me.

This player either registered and forgot, or someone else used his email....

"Cold calling with a computer" is not what we do...

 

[just play]

I don't mean to sound rude CasinoJack but your last few posts didn't sound very professional to me...they sounded like you are pissed off, and for me someone who is the "voice of the casino" making posts like these turn me off, and I'm sure turn off other players or "to be players"

I would appreciate you not drawing conclusions. I am here to answer all questions and concerns, so why not ask me next time ?

The someone else used your email and created an account, or you did and forgot.. simply click the link at the bottom and issue solved

Well, you obviously have it out for me.

This player either registered and forgot, or someone else used his email....

"Cold calling with a computer" is not what we do...

I for one will NEVER play at your casino JUST because of the way you talk to people here, I don't like it at all.

You aren't going to agree with everyone at a forum, it's the way you handle the disagreements that make or break you. IMO

 

[funeral979]

In casinojacks defense, this issue was resolved about 20 posts ago, yet the same topic continues to be rehashed. My patience would be stretched a little thin too.

Casinojack has been very active in the forum and has jumped in here daily to get things sorted out. I appreciate a rep who is in here alot and tries to sort out player issues. I think he has handled things quite well myself IMO and intend to make this the next RTG I deposit at....

 

[casinojack]

I don't mean to sound rude CasinoJack but your last few posts didn't sound very professional to me...they sounded like you are pissed off, and for me someone who is the "voice of the casino" making posts like these turn me off, and I'm sure turn off other players or "to be players"








I for one will NEVER play at your casino JUST because of the way you talk to people here, I don't like it at all.

You aren't going to agree with everyone at a forum, it's the way you handle the disagreements that make or break you. IMO

Was not my intention to sound rude just direct. I take SPAM complaints serious, and all I asked for was more information so I could look into it. Is it fair to start a topic and not give me a chance to explain it?

Was only being direct..Sorry to have offended you.

 

[just play]

In casinojacks defense, this issue was resolved about 20 posts ago, yet the same topic continues to be rehashed. My patience would be stretched a little thin too.

Casinojack has been very active in the forum and has jumped in here daily to get things sorted out. I appreciate a rep who is in here alot and tries to sort out player issues. I think he has handled things quite well myself IMO and intend to make this the next RTG I deposit at....

The issue hasn't been resolved??? The issue is the phone calls, then emails with people who never signed up at this casino correct?

If people continue to receive phone calls (early and late in the day, or on their cell phone where it cost them money) then the issue isn't resolved.

 

[just play]

Was only being direct..Sorry to have offended you.

No problem, sorry to have taken your being direct as being rude.

 

[gambblex]

Casinojack,I think you're really nice person.

And I'm sure your efforts will bring a lot of success for your casinos.

But you must forget direct marketing

I'll even register an account with you (or pretend that I already have one) if you'll promise not to call customers.

And regarding spam..spam is okay.Spam is good and fine.Spam me whenewer you find necessary.


BTW,can I subscribe to SPAM myself?

Empty junk folder makes me feel sick.

(Don't forget to cancel all sheduled unsolicited calls)

 

[casinojack]

Casinojack,I think you're really nice person.

And I'm sure your efforts will bring a lot of success for your casinos.

But you must forget direct marketing

I'll even register an account with you (or pretend that I already have one) if you'll promise not to call customers.

And regarding spam..spam is okay.Spam is good and fine.Spam me whenewer you find necessary.


BTW,can I subscribe to SPAM myself?

Empty junk folder makes me feel sick.

(Don't forget to cancel all sheduled unsolicited calls)

Spam is not our policy,but yes you can, at the bottom of the email...As far as the call I should have an answer early next week.

 

[skiny]

Ring....

Hello?

Hello, this is the casino calling. We just played 17 hands of blackjack for you. You were doing well until we raised your bet. You'll need to redeposit.

Click.

 

[casinojack]

The issue hasn't been resolved??? The issue is the phone calls, then emails with people who never signed up at this casino correct?

If people continue to receive phone calls (early and late in the day, or on their cell phone where it cost them money) then the issue isn't resolved.

I offered to look up your account so we could see how you email got into the system. You refused to provide this, and so i will state one last time. We ONLY email those who signed up, so either you forgot or someone used your email.

Re: the phone calls, again I will state, we are reviewing for a solution I just need a couple more days.

 

[De Beuker]

Ring....

Hello?

Hello, this is the casino calling. We just played 17 hands of blackjack for you. You were doing well until we raised your bet. You'll need to redeposit.

Click.

You just made my day..

 

[daera]

Casinojack,I think you're really nice person.

And I'm sure your efforts will bring a lot of success for your casinos.

But you must forget direct marketing

I'll even register an account with you (or pretend that I already have one) if you'll promise not to call customers.

And regarding spam..spam is okay.Spam is good and fine.Spam me whenewer you find necessary.


BTW,can I subscribe to SPAM myself?

Empty junk folder makes me feel sick.

(Don't forget to cancel all sheduled unsolicited calls)

Hi gambblex,

Did you pm Casinojack the email address that you received the promotional email to?

Even if you don't have the original email from them. If you gave him the email address that you received the promo mail at... then he could at least confirm if tha email is in their database associated with a player account. (Even if it's not a player account you created).

I hate spam more than anyone. And I also hate being called at home as a player from any online casino... probably more than anyone. I havent' received any phone calls or spam from this casino though. I did ask CJ previously to make sure I don't get called. And I never did.

I'm an affiliate and a player. I've deposited, played, and cashed out with lightening speed at Casino33. My cashout was received within 24 hours from requesting it. As an affiliate I received payments just as quickly. I've found this group to be straight shooters in all my dealings with them. I wouldn't say this if I didn't feel this way.

I agree with those of you that mentioned they shouldn't call at all without an opt-in to be called. Or there should at least be an opt-out.

Years ago, my sister-in-law used to come to my house to visit or to pick me up to go somewhere. While I was getting ready to go, she'd be sitting on my computer. Her and I had some fights at the end about her opening casino accounts from my computer.. to get a free chip.. and then it would come back to haunt me. Eventually I had to move my computer to my room and keep the door locked.. as sad as that is. I'm just saying, sometimes there are perfectly good explanations for why things happen as they do.

Also, Casinojack says they do not use any automatic computer generated dialing or calling. I believe him on that. I know one time he called me about an affiliate matter and the first call I didn't hear anything. He called again and it was fine. Sometimes international calling services are quirky.

Did someone actually get a call with a recording saying to please hold for a rep? I hate those calls. I get them from other companies, and think they're the worst! Where did the computer generated calls start from here? Maybe I need to start the thread from the beginning since I didn't see who actually got those.

 

[anniemac]

While I haven't received anymore calls after CasinoJack said he put me on a do not call list, it seems that proof of these calls are needed or maybe I'm just being sensitive about the 'ifs' in some of these posts. I do thank CJ for handling this matter for me but the fact is that someone was calling me and represented themselves as Casino 33.

Here are the times that are listed on my cellphone on Oct 19, 2009:

1:08 pm
3:15 pm
3:16 pm
5:55 pm
7:58 pm

All these calls came from 001-207-88728. First call, I thought was just a screw up with Verizon. After the 5:55 pm call, I tried calling back immediately and got the message 'this number has been changed or is no longer in service'. The last call had someone there. I answered each call.

Maybe CasinoJack should check out this phone number and find out who was calling me. Maybe it was something that he didn't know about, a marketing company possibly?

 

[Jasminebed]

I don't want unsolicited phone calls from any company. I especially do not want them on my cell phone.

I put my home phone number in again when mobile phone number is a required field. Not all players have cellphones, and my registration has never been denied for this duplication of phone numbers.

I sure hope it is never used to deny me a win at a casino.

 

[daera]

I don't want unsolicited phone calls from any company. I especially do not want them on my cell phone.

I put my home phone number in again when mobile phone number is a required field. Not all players have cellphones, and my registration has never been denied for this duplication of phone numbers.

I sure hope it is never used to deny me a win at a casino.

I feel the same way. I don't want unsolicited phone calls from any company. And I almost never answer the phone if I don't recognize the number or am not expecting the call.