Bonus Complaint Bonus issue at Intercasino

[erdibabili]

[pab-in-progress]They blocked my account with over 2000 pounds in it. That message I got from them says it all:

Dear Erdi

Account Number: D804753131

Hello and thank you for contacting the ECash support team regarding your locked account.

It is with our great reluctance to inform you that following a review of your account activity, your account has been identified as one that has displayed certain activity we feel is not in the spirit of promotions.

As a result your account has been and will remain disabled, thank you for your understanding in this matter.

For any further details please contact our services using the following e-mail address: fraud@ecashdirect.co.uk.

If you require any further assistance, please do not hesitate to contact us. We are available for you 24/7, 365 days per year or you can call us on our toll free number.

A full list of our numbers can be found at Link Removed ( Old/Invalid) ensure that your query is handled with the utmost priority please include your account number on all correspondence to Ecash Direct.

Kind regards,
Aymen
Customer Service
ECash Direct

GOLD AWARD WINNER Best Contact Center In The WORLD 2008, ContactCentreWorld.com
GOLD AWARD WINNER Best Contact Center EMEA 2007 and 2008, ContactCentreWorld.com[/pab-in-progress]

 

[Nifty29]

Notwithstanding any other factors involved which the OP neglected to tell us (which is usually the case unfortunately ), the following statement from Intercasino is absolute crap:

has displayed certain activity we feel is not in the spirit of promotions.

I really really hate this load of manure.

The player either followed the promotion rules, or they didnt.

If they completed the WR on allowed games and didnt play any games that were restricted, then they should be paid. Simple.

Sounds to me like maybe the OP made some big bets at the beginning and then grinded away the WR - which AFAIK isnt specifically mentioned in the bonus rules.

It might have been helpful if you actually told us why you think your account was locked, or told us how you won the money.

Of course, if the account was fraudulent etc then all of the above is beside the point.

 

[skiny]

I don't think a casino should be doing anything because they feel we aren't in the spirit. Hell, half of what I do I do when I'm not really in the spirit.

Terms and conditions need to be specific and the reason we get the boot needs to specifically come from those conditions we agreed upon.

When casinos give vague reasons for locking accounts it opens the door to arbitrary confiscation of funds at the casinos whim.

I have no idea what the story is behind this specific case so I can't really say if the casino was right or wrong in it's decision but if the only reason given is that someone wasn't in the spirit nobody will ever know. Including the player.

If I had to quit doing everything I wasn't in the spirit for I would have been divorced 8 years sooner and stopped working 20 years ago.

 

[AussieDave]

Notwithstanding any other factors involved which the OP neglected to tell us (which is usually the case unfortunately )

I've not heard of Intercasino just locking accounts unless there was a specific and justifiable reason.

I'm sure we're not privy to all the facts.

So maybe if the OP would care to provide an abridged version of exactly what transpired, games played...ect....ect we'd be in a position to advise the OP on the right course of action.

Right now we're running on nothing more than speculation. Which is a waste of everyone's time.


Cheers



Dave

 

[erdibabili]

I played Jacks or Better, which is allowed and used the double up feature to reach over 2000£. I didn't play anything after that and they didn't request my documents. After that my account got suspended, had my 125£ deposit refunded and received the letter I posted. You can ask me anything, but it looks pretty simple to me. I never deposit in a casino with a F U clause (and I couldn't find it in the terms, so I am not sure whether they have the right or not), and I hope there are others out there with the same principle that will from now on avoid Intercasino for life.

 

[threescatters]

Intercasino are a fantastic casino and do not do anything remotely near rogue, there must be more to this

 

[TGP Sky]

Sorry to hear of your troubles.

*snip*

Wishing you all the best,
Sky

 

[Roanan]

Sorry to hear of your troubles.

Perhaps take at look out our free mediation service Gambling Grumbles.
Link Removed ( Old/Invalid)

Gambling Grumbles is committed to ensuring honesty and fair play in the Online Gambling Industry.

The focus is assisting players with the following troubles:
1) You feel that you have been treated unfairly by an on-line casino.
2) You have not been paid your winnings
3) You have not received the bonus as it was offered to you
4) You have received bad service or incorrect information

Wishing you all the best,
Sky

Why are you advertising your intermediary service on a forum that already has one?

 

[vinylweatherman]

I played Jacks or Better, which is allowed and used the double up feature to reach over 2000£. I didn't play anything after that and they didn't request my documents. After that my account got suspended, had my 125£ deposit refunded and received the letter I posted. You can ask me anything, but it looks pretty simple to me. I never deposit in a casino with a F U clause (and I couldn't find it in the terms, so I am not sure whether they have the right or not), and I hope there are others out there with the same principle that will from now on avoid Intercasino for life.

This is what would be considered "bonus abuse", and Casinomeister standards require that casinos PAY UP and THEN block your account. THis is NOT fraud, where seizure of disputed funds would normally ocurr. Provided there was no breach of the terms, and no fraud on the part of the player (including registering multiple accounts), this player should be paid, and THEN blocked from the casino, or bonus banned.

It is the fault of Intercasino for NOT having appropriate terms in place to cover this obvious eventuality. The game is allowed, and the double up feature is an integral part of the game. It is the casino's fault that redoubling is allowed all the way up to this level, they could easily cap it at a much lower one, but I bet they like players to keep on going and eventually LOSE a large amount.

The OP should use this forum's PAB service (Pitch A Bitch), so that the WHOLE story can be investigated, not just one side.

The most obvious way this could be considered fraud is if the casino believed the player kept on registering new accounts, until it paid off by them managing to make it all the way to 2000. This is one of the most common frauds against casinos.

 

[marcsudbury]

wow this is funny i was just about to depsoit an intercasino, when i saw this thread. i was just reading about this specific issue on their site. it say with abonus you cannot wager more than 25% of your bonus on one spin of roulette or one hand of black jack. but then it also says on black jack you may double down when splitting, so the player should not be punished it says it right in the terms.

 

[AussieDave]

Sorry to hear of your troubles.

Perhaps take at look out our free mediation service Gambling Grumbles.
Link Removed ( Old/Invalid)

Gambling Grumbles is committed to ensuring honesty and fair play in the Online Gambling Industry.

The focus is assisting players with the following troubles:
1) You feel that you have been treated unfairly by an on-line casino.
2) You have not been paid your winnings
3) You have not received the bonus as it was offered to you
4) You have received bad service or incorrect information

Wishing you all the best,
Sky

Sheesh Skyla I can't believe that having work on the gambling.com team since the early days, you'd be here now spamming the Casino Meister forum.

I'm sure Graeme Levin would be tickled pink to know what your up to



Dave

 

[KasinoKing]

They blocked my account with over 2000 pounds in it. That message I got from them says it all...

OK, let's stop all the speculation right now.
Intercasino is CM accredited, so Pitch a Bitch and let Max find out the truth behind this case.

KK

 

[AussieDave]

Hi All,

I just checked out the Terms & Condition including the bonus terms.

It's clear to me that the old intercasino.com I knew and trusted has turned into a place I wouldn't deposit at:
xxxhttp://www.intercasino.com/promotions/terms-and-conditions.shtml

17. InterCasino charges a dormancy fee to all inactive accounts. The fee is worked out according to the following tiered structure:
* a. From 91 to 180 inactive days - 2 units per month
* b. From 181 to 365 inactive days - 10 units per month
* c. From 366 or more inactive days - 35 units per month
18. Any fees payable to InterCasino for any reason, including dormancy fees to inactive accounts, may be deducted from any bonus amounts.


That's totally insane...and IMHO it verges on rogue like behavior.

I'm honestly flabbergasted.

Edit: I have an account at intercasino that I have not used in over 6 years. Does this mean I owe them $2539.53US in dormancy fees



Cheers



Dave

 

[LHofsdal]

I guess the only way to find out is to log in and see what they say. IF you can log in.

LH

 

[Pinababy69]

Sheesh Skyla I can't believe that having work on the gambling.com team since the early days, you'd be here now spamming the Casino Meister forum.

I'm sure Graeme Levin would be tickled pink to know what your up to



Dave

So THIS Gambling Grumbles is attached to Gambling.com Dave? The same GG that Julie Sidwell was in charge of? I didn't know that....thanks. And very poor etiquette indeed posting a link to it, on this forum of all places. Geesh.

 

[TGP Sky]

Hi All,

I was not spamming. I was only offering assistance.
I am so sorry if it came off as advertising

Perhaps I should not have included the link?

I have been with Graeme from the Gambling.com days and Julie was dear to my heart.

Honestly I was only trying to assist someone who asked for help.

I'm very sorry,
Sky

 

[all4greed]

I'm interested to see how this plays out. Intercasino has always been gold and even though I can't play anymore, I've never heard anything bad about them.

 

[Deeplay]

Hi All,

I just checked out the Terms & Condition including the bonus terms.

It's clear to me that the old intercasino.com I knew and trusted has turned into a place I wouldn't deposit at:
xxxhttp://www.intercasino.com/promotions/terms-and-conditions.shtml

17. InterCasino charges a dormancy fee to all inactive accounts. The fee is worked out according to the following tiered structure:
* a. From 91 to 180 inactive days - 2 units per month
* b. From 181 to 365 inactive days - 10 units per month
* c. From 366 or more inactive days - 35 units per month
18. Any fees payable to InterCasino for any reason, including dormancy fees to inactive accounts, may be deducted from any bonus amounts.


That's totally insane...and IMHO it verges on rogue like behavior.

I'm honestly flabbergasted.

Edit: I have an account at intercasino that I have not used in over 6 years. Does this mean I owe them $2539.53US in dormancy fees



Cheers



Dave

Well if this really is one of there terms it is UNREAL - So damn bad im laffin my fat ass off! Utterly and totally insane for this 1 reason alone should be enough to NEVER EVER thinking at playing at a casino either real time or fun with such terms attached. Have they lost there friggin mind!!!!

 

[Nifty29]

The dormant charge thing (for those casinos that use it) relates only to inactive accounts with some kind of balance. E.G Someone leaves $100 in an account and hasnt played for 6 months or more. Ive never heard of anyone owing the casino money as a result, and every other term like this I have seen stipulates that this rule applies until the balance reaches zero or the player withdraws the balance.

I actually think the idea stinks to high heaven, as surely it cant cost the casino anything to have the money sitting there...?? It is daylight robbery IMO.

Mind you, anyone who leaves any reasonable amount of money sitting in a casino account for months earning zero interest needs their head examined anyway.

 

[AussieDave]

I was not spamming. I was only offering assistance.

CM has been around longer than gambling.com and it's industry knowledge that he also offers a mediation service (PAB - Pitch A Bitch) which is extremely good I may add.

I'm surprised you did not know this

Perhaps I should not have included the link?

Perhaps...More like I should not have included the link or any reference to the mediation service you represent.

Considering that was the structure of your post, it would have been better for you not to have posted at all.

However, I'm sure your apology is accepted.

And yes I knew Juile also. Her passing was a not only a great loss to the industry but to those that knew her.


Cheers



Dave

 

[erdibabili]

Double up feature

Intercasino has a rule that you can't place bets over 25% of the bonus, so if the bonus is 125£, betting 25£ on Video Poker should be fine. They don't have a rule against the double up feature, but when I doubled up winning amounts over 25£, they said that I've violated the rule of not betting over 25% of the bonus. I think that using the double-up feature is a part of the initial bet and not a new bet. 32red.com has exactly the same rules and they paid me without a problem. Do you think I've violated their terms and conditions?

 

[vinylweatherman]

Intercasino has a rule that you can't place bets over 25% of the bonus, so if the bonus is 125£, betting 25£ on Video Poker should be fine. They don't have a rule against the double up feature, but when I doubled up winning amounts over 25£, they said that I've violated the rule of not betting over 25% of the bonus. I think that using the double-up feature is a part of the initial bet and not a new bet. 32red.com has exactly the same rules and they paid me without a problem. Do you think I've violated their terms and conditions?

No, but I can see why they thought so. They are considering the double up as a new bet in it's own right, rather than an integral part of the game. Because this issue is ambiguous (as with 32Red saying the double up IS part of the game, NOT a new bet), the terms should specify whether the double-up is classed as a new bet, itself subject to the 25% rule, or a continuation of the existing hand, such as splits & doubles in Blackjack.

It IS an extreme example of a high risk attitude, doubling all the way to 2000, but there ARE players who play like this.

The casino should have seen this coming from past play, and dealt with this BEFORE they froze the account and decided not to pay. If they didn't think play was "in the spirit", they should NOT have waited until the player won big before saying so.