Bitstarz withdraw!! This is really unfair!!

ktruo123

Newbie member
Joined
Jan 9, 2017
Location
goodwood heights
Good day guys.

I've been playing at bitstar for a while now. It's already so hard to win and I just decided to withdraw $500. This time it was rejected, I went on help and the explanation they given was cause I deposited with neosurf I have to withdraw via bank transfer. My secondary deposit is with skrill, all my past withdraw has been with skrill and it has been fine. I haven't even given them my bank details at all, there's a reason why I pay extra fees etc to use web wallet I don't want my spouse to know about my gambling.

I was never told about this rule, they should at least give me a benefit if doubt this one time. All they said was bad luck either play it all out or withdraw by bank.

Can someone please help me on what to do please!!!
 
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ktruo123

Newbie member
Joined
Jan 9, 2017
Location
goodwood heights
But all my past withdraw has been with dkrill and it has been fine. They could of at least told me this whenever they decided to change the rules!
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
Im pretty sure some sites would allow you to withdraw to skrill if you made a deposit using that method now.
Try asking the rep if such a thing would be possible
I dont think they have changed the rules, its you who have changed deposit method, which means withdrawal method will change aswell.
Almost all sites want you to withdraw using the same method your last deposit was made with.7

Ive never used neosurf, but if they want you to withdraw to bank im assuming its a voucher/prepaid card kind of thing.
Its the same with paysafecards.
 

ktruo123

Newbie member
Joined
Jan 9, 2017
Location
goodwood heights
No I have made multiple withdraws in the past before. I always have deposited with neosurf and withdraw with skrill. There was never an issue. My last withdraw was 2 weeks ago
 

ktruo123

Newbie member
Joined
Jan 9, 2017
Location
goodwood heights
Yeh I msg the rep. Just waiting on reply. My last withdraw was on the 30th of June, I made 3 withdraws on that day 1000, 500 and 500. My first withdraw was in February. It always has been withdraw by skril, cause I have never given them my bank details.

I thought the rules were if cannot withdraw by the first deposit method, it would automatically come to the 2nd deposit method which in this case is skrill
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
If you are unsure about a detail like that, ask first. Generally speaking if a casino manager consider you are a steady source of revenue, he willl make an excelption. If you had won 25k with a 50$ deposit, probably wouldnt :)
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Well last time the rep has been on casinomeister was on Tuesday, he/she is not even that active on this forum.
Not really true - the rep seems helpful and generally responds/resolves to most/all folk once tagged etc

Once a week login for reps; some are on every day - it isn't their full time job to login here (bar the once a week standard which more and more don't bother their arse with)
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
I sometimes use Neosurf voucher and I always had to withdraw to bank. That is the rule if you use vouchers in most casinos.

Olle the rep for Bitstarz has been awesome and responds to my messages promptly but sometimes he might need a break too ;)

I hope its all sorted out for you soon ktruo123 :thumbsup:
 

ktruo123

Newbie member
Joined
Jan 9, 2017
Location
goodwood heights
After checking on terms n conditons and it nowhere states clearly about having to withdraw with bank. I went back on chat and while talking to them they finally decided to let me off one last time.. but its 2 late... i already lost..
At the initial withdraw withdraw of 500. I was up 1000. And even got up past 2k.. tried withdraw a few times but denied.

Only when i was down to my last few hundred they decided to let me withdraw last time with skrill..

Im not happy at all... like i said all my previous withdraw has been fine... why now!
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
After checking on terms n conditons and it nowhere states clearly about having to withdraw with bank. I went back on chat and while talking to them they finally decided to let me off one last time.. but its 2 late... i already lost..
At the initial withdraw withdraw of 500. I was up 1000. And even got up past 2k.. tried withdraw a few times but denied.

Only when i was down to my last few hundred they decided to let me withdraw last time with skrill..

Im not happy at all... like i said all my previous withdraw has been fine... why now!
Well they won again
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Good day guys.

I've been playing at bitstar for a while now. It's already so hard to win and I just decided to withdraw $500. This time it was rejected, I went on help and the explanation they given was cause I deposited with neosurf I have to withdraw via bank transfer. My secondary deposit is with skrill, all my past withdraw has been with skrill and it has been fine. I haven't even given them my bank details at all, there's a reason why I pay extra fees etc to use web wallet I don't want my spouse to know about my gambling.

I was never told about this rule, they should at least give me a benefit if doubt this one time. All they said was bad luck either play it all out or withdraw by bank.

Can someone please help me on what to do please!!!

Hi there,

I have to clear some things up here I feel like.

First of all, very sorry things ended the way they did, but there's more to the story than you mentioned here.

You used Neosurf vouchers as deposit method, which means we don't allow our players to use Skrill for withdrawals (we have made exceptions in the past as we had some issues with NZ bank transfers). We told you that despite us not offering Skrill withdrawals on Neosurf deposits we said we can make an exception in your case, but then you played away your funds before we could cash you out.

Olle
 

ktruo123

Newbie member
Joined
Jan 9, 2017
Location
goodwood heights
Oh well at least it clear what the rules is now
. Neosurf withdraw viabank transfer. So now i just make sure i deposit with skrill.

Dont get me wrong i still play on bitstarz cause of their lightning fast withdraw.
 
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