Big Problems of Tropica Casino.com !!!

[Platoo]

Hello togehter,

i'am german. Sorry for my not good english! I will try my best.

I have a big problems with tropicacasino.com i have post this on kasinoforum.com you can read it (language: german) here:

You do not have permission to view link Log in or register now.

Now i will explain the problem.

I have registred last week by tropicacasino.com and i paid first 100 Euro by my visacard. i played without bonus on roulette table. Afer rounds i lost my money of 100 euro. After that i cashed in 200 euro by my visacard lasttime to try my luck. I also played roulette again without bonus and no roulette marginal system!

i bet only on numbers 5-8 Euros on the table. After 30 minutes i have won 1200 euro so my cash was now 1500 euro complete.

so i wanted cash out. but my account was immediatly closed by security system.

i get immedetly an email:

Hi xxx,

Your account has been automatically suspended by our Security System.
Large deposits and bets were made within a few minutes of registration and this has triggered a Risk review.

Our Security team will be in touch shortly.

Regards,
Tropica Security
-----------------------------------------------------------------------------

i have tried to contact the casino by chat, telephone and email. but nobody wants to say me the reasons of the closing.

On this day i send my docouments (Passport, Visacard and a invoice) to tropica casino but no reaction of tropica support.

so i write on kasinoforum.com

here is a forummanager "slotti" and the helps me.

on the next day i tried to contact tropicacasio by chat. no reaktion. No emails nothing!

so i waiting...

After Slotti from Kasinoforum tried to contact tropica i get an email from tropica:

Flxxxx,

Please withdraw your balance so that we may close your account.

Regards,
Tropica
------------------

So i get in my account in (it was open) but my money was only my balance 300 Euro (my cash in money).

i write casinio tropica a email and tried to chat:

here is the chat dialog:

me: hello are you here
CSRs are busy and will reply as soon as they can.
Nathan: joined chat
Nathan: Hello, how can I help you today?
me: hello
me: my account is fxxx
me: i am very angry
me: first you close my account
me: and my winning of 1500 euro is lost
me: now you open it
me: and now it is only my cash in
me: of 300 euro
me: is that a joke???
me: i have won on roulette without bonus 1200 euro
me: also 1500 euro
me: over
me: now you open my account and where is my complete money???
me: what is that for an f...casino
Nathan: We have reopened your account, in order for you to withdraw your deposits which were made on the 19th in the amount of 300.
Nathan: These funds have been returned to your account and you may now request a withdrawal.
me: aha your not fair
me: not fair casino!!!
me: i will warn people in forums of you you can belive me
me: that is illegal method
me: bye
Nathan: After this has been completed your account will be
closed permanently.
me: what you do it not fair!!!
END
-----------------------------

After i get in account and cashed my 300 euro on my visa card back my account was immediatly closed by tropica.

That is not fair and iam very very angry about it!!!

So for all people Don't Play On Tropica Casino.com!!! Warning!!

i havent play with bonus and i play no maginalsystem. the table limit was 50 euro at spin round.

Mybe somebody can help me my winning money get back.

Thank you.

Sorry for my bad english...
Platoo

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[vinylweatherman]

Example 2 of winnings being void when no bonus was used.

It doesn't matter how big your bets were, as clearly they were within the table limits set within the software else you could not have made them.

It seems the common thread is Roulette, and players playing Roulette and winning WITHOUT a bonus are having their winnings confiscated and accounts closed.

If Tropica think this is done through cheating, then they should be thrown into the pit for having a "gaffed" Roulette game on offer, as such cheating would not be possible if the Roulette on offer was random.

 

[AudiManinBoro]

Totally agree VWM this is rogue behaviour of the highest level in my opinion. I doubt they would be returning his 300 if he had lost it. If the story is true all I can say is Tropica casino. Just another crappy casino to add to the list to avoid at all costs.

 

[dunover]

It is clear to all now that TROPICA have gone in ultra-rogue mode. If you lose you lose. If you win, you'll get the winnings confiscated and deposit back.
Scammers pure and simple. Tropica, another we can add to the list of 'no-lose casinos'.

 

[Mouche12]

So, why is Tropica not in the rogue pit yet? They cheat and they lie and I bet they are having a field day reading the other thread (about the non-payment of 7K).

I would sue these b*** relentlessly.

 

[maxd]

So, why is Tropica not in the rogue pit yet?

Casinos usually end up in The Pit via Pitch-A-Bitch (PAB) cases that have not gone well. As it happens we've only had one PAB against them since last fall and as I recall that was inconclusive (I'll have to dig up the details). In any case the point is that we don't Rogue casinos without due process.

 

[Mouche12]

Thanks for your explanation Max. I hope the players involved will start a PAB asap.

 

[towersoft]

Casinos usually end up in The Pit via Pitch-A-Bitch (PAB) cases that have not gone well. As it happens we've only had one PAB against them since last fall and as I recall that was inconclusive (I'll have to dig up the details). In any case the point is that we don't Rogue casinos without due process.

I was under the impression that we were unable to PAB against Rival Casinos due to their inclusion on the No Can Do list as per the PAB faq: "the site you want to PAB against is on the No Can Do list; sites on this list are not eligible for PABs."

That’s why I posted my thread instead of PAB'ing didn't want to waste your time. Should I PAB my issue????

 

[Jasminebed]

That the casino is on a No Can Do list may well be why there are no PABs.

It's a bit of a free ride if they won't be rogued without a PAB, but a player cannot PAB.

 

[vinylweatherman]

Casinos usually end up in The Pit via Pitch-A-Bitch (PAB) cases that have not gone well. As it happens we've only had one PAB against them since last fall and as I recall that was inconclusive (I'll have to dig up the details). In any case the point is that we don't Rogue casinos without due process.

We need clarification on how this operates for casinos on the "no can do" list. As others have said, players who see this are not going to PAB, so you are not going to be able to follow the usual process when deciding when a casino has gone rogue.

This seems to offer a form of protection for the rogues who will realise that by telling CM that they are not prepared to work with the PAB process they also avoid the usual route to the pit.

It would seem their current policy is to just keep quiet and hope you have nothing more to go on than the players' side of the stories as posted in the forum, which is not usually sufficient to have a casino sent to the pit.

Now, the big question is who exactly is making the decision to seize winnings won with no bonus involved, Tropica or Rival themselves.

I recall other Rival white labels using the excuse that their "hands are tied" over making payments to players as this is handled by Rival, Bonne Chance, etc. This excuse was used repeatedly when players experienced excessive delays in payment of legitimate and uncontested cash outs. It was also used when players asked some of the better White labels to pay faster so as to solidify their position as being one of the better Rivals (they said they had no real power to do so, as Rival handled everything, and Rival were just slow at paying players).

I also note that on the rare occasions that Rival themselves get involved in the debate (usually via an intermediary, or a letter from their lawyers), the stories from Rival often contradict what the operator is saying, with both accusing the other of being the root cause of any problems.

 

[Balthazar]

Casinos usually end up in The Pit via Pitch-A-Bitch (PAB) cases that have not gone well. As it happens we've only had one PAB against them since last fall and as I recall that was inconclusive (I'll have to dig up the details). In any case the point is that we don't Rogue casinos without due process.

To be fair Max, they are on the no-can-do list so you won't receive many PAB's.

I agree with Dunover here, Tropica has gone full rogue.

 

[mrmark21]

Bonne Chance? More like Bone Chance! Tropica should be rogued

 

[maxd]

To be fair Max, they are on the no-can-do list so you won't receive many PAB's.

True enough and, as some of the others have pointed out, being NCD is more-or-less an effective way to avoid a full Pit listing, at least given our normal procedures.

TBH not much I can do about that since my area of influence pretty much begins and ends with the PAB process. The issue of Rogue listing Tropica is a Bryan question and he's away this week. I'd suggest bringing this up with him when he returns.

 

[Balthazar]

Nifty suggested that the OP from the other thread should try Gambling Grumbles. So OP here might want to give it a shot as well.

 

[hoff1985]

Sorry i haven't followed all the threads regarding Tropica that closely... But is there any reason why they're not on the rogue list yet?

Thanks

 

[Googobucs]

Sorry to dig up an old thread, but i was looking up info on this casino and see that it was stated that they are listed in the " no-can-do" but i don't see them on that list under the RIVALS or in the rogue section.
I don't see any threads indicating that something has changed.

 

[KasinoKing]

Sorry to dig up an old thread, but i was looking up info on this casino and see that it was stated that they are listed in the " no-can-do" but i don't see them on that list under the RIVALS or in the rogue section.
I don't see any threads indicating that something has changed.

Funny enough I was discussing this with the Tropica rep just yesterday - I too thought they were on both the "Not Recommended" list and the "No Can Do" list.
The rep said they came off the NR list over a year ago and pointed out they are not on the NCD list (but I don't know when exactly that changed).
I would like to point out once more, that ALL Rival casinos (except the Sloto 2), good or bad, got put on the NCD list due to something Rival did which was very silly, and not because of anything any of the individual casinos did.
It is unfortunate that there are indeed a lot of "dodgy" Rival casinos - but there are also some very good ones - the only way to be sure which is which is do your research.

KK

 

[Googobucs]

ALL Rival casinos (except the Sloto 2), good or bad, got put on the NCD list due to something Rival did which was very silly

KK

The NCD list does NOT state this. It says RIVAL: The following - and lists a bunch of RIVAL casinos. It says nothing about ALL except anyone. To me it reads that the ones on the list are NCD. That means the ones not on the list or Rogued are fair game for PAB and are; as with any non-acredited, use at your own discretion.

 

[KasinoKing]

The NCD list does NOT state this. It says RIVAL: The following - and lists a bunch of RIVAL casinos. It says nothing about ALL except anyone. To me it reads that the ones on the list are NCD. That means the ones not on the list or Rogued are fair game for PAB and are; as with any non-acredited, use at your own discretion.

No it doesn't actually say that there - but it was explained in this thread from just over a year ago:
https://www.casinomeister.com/forums/threads/rival-canada.52675/
In particular, you need to look at the very last post in that thread = #33.

KK