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Tropica Casino, never pay they need time and time

Discussion in 'Casino Complaints - Bonus Issues' started by 1366613, Oct 24, 2009.

    Oct 24, 2009
  1. 1366613

    1366613 Senior Member

    Occupation:
    student
    Location:
    A
    Hi, few days ago i create an account at tropica rival casino and use the free$, won $150 and deposit $25 to cashout, becouse they need a real deposit before cashout. Do that on Octouber 19 and still im waiting..... :confused: :confused: :confused: :confused: :confused:
     
  2. Oct 25, 2009
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    What did they state was the processing time? Most Rivals can take up to 5 business days. In the past, barring Rockbet, Rivals dont tamper with valid withdrawals. So I believe you will receive your $150 in the next week or so. Be patient.
     
    1 person likes this.
  4. Oct 25, 2009
  5. Bencuri

    Bencuri Experienced Member PABnononaccred

    Occupation:
    student
    Location:
    Hungary
    Some casinos pay after 2 weeks. It is ridiculous anyway, but I suggest wait at least one week.
     
  6. Oct 30, 2009
  7. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Tropica Casino Admin

    Hi everyone,

    Some of you did not receive your free cash sign-up offer because of having previously claimed at another Rival operator.

    I am pleased to let you all know that Tropica has resolved the issue with Rival. All players are entitled to the free cash sign-up offer now, irrespective of whether they received bonuses at other operators.

    We apologise for this oversight in our set-up and assure you that we take your feedback seriously.

    Anyone who has an account at Tropica will be able to log in today and claim a "lucky" 13 Free tokens to celebrate Halloween. If you dont have an account, you still qualify for the 10 Free

    As for cash-outs, we currently process cash-outs within 24 hours. Only if security verification is required, will this be a bit longer.

    Everyone says that Customer Service is their main focus - well, we want to go about it quietly in the background and ensure that you enjoy Tropica as much as we do.

    Have a good weekend!

    Tropica Admin
     
    Last edited: Oct 30, 2009
    1 person likes this.
  8. Oct 30, 2009
  9. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    @Tropica Admin, you posted the same thing on another thread, but why can't you answer the user "1366613" because he waits since 19th october for his withdrawal and it looks like, that he have never received any money from your casino?
     
    2 people like this.
  10. Oct 30, 2009
  11. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    1366613

    Please email me your Tropica Account info and I will investigate.

    Thank you,
    Tropica Admin
     
  12. Nov 18, 2009
  13. mistye81

    mistye81 Dormant account

    Occupation:
    mother
    Location:
    Kansas
    I have a small withdrawal that has been processing since November 12. I have sent documents in twice, and still I wait. The email I received with my withdrawal request, states that the withdrawal will be processed within 2 business days, well today is my 4th business day, and nothing.
     
  14. Nov 18, 2009
  15. mistye81

    mistye81 Dormant account

    Occupation:
    mother
    Location:
    Kansas
    Just got paid!
     
  16. Nov 19, 2009
  17. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Tropica Admin

    Hi Misty,

    You withdrew on the 12th of November and sent in your documentation on the 16th. You withdrawal was released on the 18th. This is standard for first time withdrawals.

    Regards,
    Tropica Admin
     
  18. Nov 19, 2009
  19. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    i also won there from the freechip. i had to send in docs and make my verificational deposit. alltogether took them 2days and money was in my neteller.

    my fastest rival cashout sofar.


    cheers


    coxwel
     
  20. Nov 20, 2009
  21. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    however, it's the 1st rival casino, which have a destroying payout% *lol*

    started with 56, played 20 cent bets (like always) got only after 650 spins 10 free spins on scary rich, which pays out 80 cent *rofl* shortly after that my balance was down to 0 so i had not any fun and my playtime was a little bit about 5 minutes.

    i'll never play there again for sure :)
     
  22. Nov 20, 2009
  23. Balky

    Balky Senior Member

    Occupation:
    Translator
    Location:
    Croatia
    Annoying, but that can and does happen in any Rival casino, since Scary rich is a high variance game. I play in Tropica because they were kind to manually lift my bonus ban. Had one cashout on the free SUB so far and that went completely smooth.

    Cheers Balky
     
  24. Nov 20, 2009
  25. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    Yes, thats how Scary usually plays.
    You were just EXTREMELY lucky hitting those 3 bloodsuckers all the time.
    Once that game goes dry, it goes dry for a long, long time.
     
    1 person likes this.
  26. Nov 27, 2009
  27. tohina

    tohina Dormant account

    Occupation:
    carpenter
    Location:
    finland
    I was actually able to make the almost impossible playthrough on their nd signup bonus(100x). As soon as I turned in my documents, I was payed in 2 days sharp. Although in my opinion even 2 days is a bit long, but atleast for me they did what they promised.:thumbsup:
     
  28. Nov 27, 2009
  29. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    Hello?

    We're talking here about a RIVAL Casino ;)

    2 days is even very fast for them, because normally you have to wait a minimum of 5 business days (7 days with the weekend!)
     
  30. Nov 29, 2009
  31. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    Their bonuses are all jokes, evenn the ND bonuses!

    "Get 20.00 FREE (no deposit necessary)

    100x bonus playthrough (2000)
    Playthrough is the amount that must be wagered (put at risk) before you may cashout.

    Bonus money is not withdrawable. The bonus will be deducted from your next withdrawal.
    If your balance is less than the amount of the bonus you will not be able to withdraw.
    1x minimum cashout

    The maximum you may withdraw is 40"

    Is this not a joke?

    you have to wager this amount 100x and then you could only cashout 2 times the bonus!

    I know, we should not complain about free bonuses, but there are so much another and much better offers out there, so this is really the biggest joke for a christmas ND bonus *lol*

    But their deposit bonuses are also jokes.

    "Get a 150.00% bonus on your next deposit!
    Minimum deposit: 50.00 Maximum bonus amount: 1500.
    35x (deposit+bonus) playthrough

    A maximum cashout of 10 times the bonus applies."

    You must deposit at least 50.- to get this 150% bonus and you must make a WR of 35x deposit + bonus and IF you can make it, then you could only cashout 10 times the bonus!?

    Are you guys serious!?
     
  32. Nov 29, 2009
  33. 1366613

    1366613 Senior Member

    Occupation:
    student
    Location:
    A
    received the money after like 10 days, so i will never deposit here again. Sloto have the best bonus and they pay more than fast...:thumbsup:
     
    1 person likes this.
  34. Nov 29, 2009
  35. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    That really sucks, bad bonuses with very high playthrough and unacceptable max cashouts and then even the longest withdrawal time of any rival casino, this is certainly a NO GO!
     
  36. Nov 29, 2009
  37. Balky

    Balky Senior Member

    Occupation:
    Translator
    Location:
    Croatia
    Sometimes even such a promo can be succesfully finished. In a miraculous way I managed to make the max cash out on the 20$ free chip (100x WR and max cashout of 40, the 20$ were not withdrawable!!!). This way I won back some of my recent deposits.

    Cheers Balky
     
  38. Dec 1, 2009
  39. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    Hm, that's very interesting, because i've received my 40.- withdrawal (it was even my very first withdrawal there!) after only 6 hours, so either they've changed their payout time, or i was very lucky?

    I know, that i've said, i'll never play there, but with this very short withdrawal time it's certainly another story ;)
     

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