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Big Dollar Casino

Discussion in 'Casino Complaints - Bonus Issues' started by andi, Feb 15, 2007.

    Feb 15, 2007
  1. andi

    andi andi

    Occupation:
    Sales & Marketing
    Location:
    Canada
    Hey There,
    I am just wondering if anyone has an alternate contact for Big Dollar Casino, besides the obvious on their website? I am having some real issues regarding a withdrawl I made last Friday. Did anyone take part in the Big Shot loyalty promo? 100 points was equal to $50 of bonus money. The playthrough was ridiculous but for some weird reason I made it and was able to cash out $1500.00. Yes able to cash out but no cash yet! They are now saying this-

    Kindly note that all cashins in Big Dollar from the 7th of February are
    being audited on
    an ongoing basis (even the new cashins) to ensure compliance with the
    terms and conditions of recent promotions.

    Fine, yes I get it, however, I have also been a regular depositor with this whole group of casinos! Customer service!! yeah right--I have called and used live support and of course no answers.
    Anyhow, if anyone could suggest perhaps a managers email I would really appreciate it!
    Thank you so much!! :confused:
     
  2. Feb 15, 2007
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You should PAB. I have a direct line of contact with the operator.
     
  4. Feb 15, 2007
  5. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    Andi, did you get the promo email? I sure hope so, as it was for email recipients only...I got paid within hours from this promo...
     
  6. Feb 15, 2007
  7. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Could someone kindly post the promo here?
     
  8. Feb 15, 2007
  9. bdangel

    bdangel Dormant account

    Occupation:
    homemaker
    Location:
    Pa
    this is from my email i got from big dollar:

    LOYALTY PAYS.
    Play your choice of table games or any slots, between Wednesday and Sunday, and earn DOUBLE the loyalty points. For every 100 points you earn, you will get a $50 BONUS! There's no limit to how many times
    you can get this $50 BONUS.


    GET MORE.
    Three weeks, three large winners: Every Monday morning, the three players with the most loyalty points earned will be rewarded with three sensational prizes.
    1st Prize: $2,000 CASH or $4,000 BONUS.
    2nd Prize: $1,000 CASH or $2,000 BONUS
    3'd Prize: $500 CASH or $1,000 BONUS




    BECOME THE BIG SHOT.
    The winner takes it all in the final week. The player who earns the most loyalty points for the
    month becomes The BIG Shot.
    YOU CHOOSE YOUR GRAND PRIZE!
    $5,000 in CASH or a $10,000 BONUS.



    IT'S YOUR TIME Beatrice

    CLICK HERE FOR YOUR CHANCE TO BE THE BIG SHOT
    You know you want to...
     
  10. Feb 15, 2007
  11. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Thank you. Much appreciated.

    Turns out I got a similar email, so there is no doubt that the email was sent and the promo is valid.

     
  12. Feb 15, 2007
  13. andi

    andi andi

    Occupation:
    Sales & Marketing
    Location:
    Canada
    Hey Guys,
    Thank you very nuch for your replies, I really appreciate it!
    I logged into my Big Dollar account unaware that they had this promotion running, there it was in my loyalty points. Redeem 100 credits for $50.00, Big Shot Promotion. If I received the promo it may have been in the bulk bin and as you know if not checked they disappear into the virtual land of loss. So I would assume I did receive it, otherwise it would not have showed inside my casino program. I really don't think it would be there if I did not qualify for it. I have deposited at Big Dollar casino in the past, and weekly at Casino Grand Bay, which is why this irritates me so much. I have never withdrawn only deposited!!!
    Funny enough last night I spoke with live chat and I was told my cashout had been cleared and it would be deposited into my neteller today!!!!!
    Please understand my apprehension......because I just received an email saying this......
    Last week you took part in Big Dollar Casinos BIG SHOT Promotion which took place between 6am (EST)

    on Wednesday, 7 February 2007 and 12pm (EST) on Sunday, 11 February 2007.



    We sadly regret to inform you that a major irregularity in the calculation and programming of this promotion

    occurred and as a consequence, the promotion and it's results have been flawed. In order not to prejudice any

    party the decision has been made to refund all your purchases and put you in no worse position than before

    the promotion commenced.

    Oh my gosh this is a joke!!!!!! Also, before I cashed out I contacted support to make sure I did reach the playthrough requirements and I did qualify for the withdrawl, obviously I did. Please understand I realize this money will not change my life, however it all helps. I am not a "bonus abuser" and never have been, I deposit regularly with Grand Prive and felt I had a good reputation with them. I am disappointed with the communication and misleading customer service at this group and do feel that their responsibility regarding this is inappropriate and unprofessional.
    I just wanted to update and thank you all so much for your feedback.
    andi
     
  14. Feb 15, 2007
  15. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania


    This place needs to be rogued asap. THEY ARE THE ONES THAT SCREWED UP. If they didn't do the math BEFORE starting the promotion, then too @)#$&%@$% bad. They need to grin and bear it, and PAY WINNERS.

    Are they going to refund the money of those that LOST during the promotion?
     
  16. Feb 15, 2007
  17. andi

    andi andi

    Occupation:
    Sales & Marketing
    Location:
    Canada
    Maybe it is me that is screwed up!!! I don't think so though.....:confused:
    Anyhow I just logged in and they have given me a $15.00 credit, how generous!
    Thanks,
     
  18. Feb 15, 2007
  19. USOS

    USOS Dormant account

    Occupation:
    longline captain
    Location:
    Florida
    :) I have a small WD pending...100.00.

    Just spoke to Big Dollar cs.

    They informed me that WDs may now take up to 7 days to process..I used

    C2P.

    I tend to cut them some slack at this juncture.

    At least they haven't turned tail on the U.S. yet.

    And I do win there quite a bit.
     
  20. Feb 15, 2007
  21. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania

    You'd better switch the WD method....Check out the other threads here....C2P requires you to have $1500+ to withdraw.
     
    1 person likes this.
  22. Feb 16, 2007
  23. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    If Big Dollar are basically saying that they made an error by giving away too much promotional money (100pts for $50 is very generous, considering it was unlimited) then that is their problem.

    Now MG have the ezibonus system, there should NEVER be an issue with denying cashouts from promotions (excluding fraudulent accounts etc)- NEVER EVER EVER - that was the whole idea of the system in the first place - everyone knows where they stand.

    Big Dollars' reputation is seriously on the line here and they should stop and think before they start doing to others what they did to Andi.

    'NUFF SAID :rolleyes:
     
  24. Feb 16, 2007
  25. andi

    andi andi

    Occupation:
    Sales & Marketing
    Location:
    Canada
    Thanks Nifty for your input......I appreciate it.
    They are not letting me speak to a manager or even supply me with an email address...hmmmmmmmmmm not sure why. :what:
    How should I deal with this?
    I am sure they think I am a stalker, thats ok labels don't bother me.
    Also, support just told me to not let this discourage me against all the Grand Prive because I am a great customer. I almost choked on my tea.......I am seeing a connection between the casinos. I am not really blond!
    I also find it very interesting how all my history from last Friday (win day) is gone now. I was sure it stayed in there for a week.
    Thanks all!
    :thumbsup:
    Hey by the way, I have a $15.00 bonus in my Big Dollar account, I am sure if I play it I might jeopordize my winnings! hahahaha
    Thanks
    andi
     
  26. Feb 16, 2007
  27. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    They seem to have refunded the purchases to casino accounts now...at least mine has, which is very strange...
    Here's the whole letter they sent:

    Dear Customer



    Thank you for your patronage at Big Dollar Casino.



    Last week you took part in Big Dollar Casino’s BIG SHOT Promotion which took place between 6am (EST)

    on Wednesday, 7 February 2007 and 12pm (EST) on Sunday, 11 February 2007.



    We sadly regret to inform you that a major irregularity in the calculation and programming of this promotion

    occurred and as a consequence, the promotion and it's results have been flawed. In order not to prejudice any

    party the decision has been made to refund all your purchases and put you in no worse position than before

    the promotion commenced.



    Please accept our humble apologies for any inconvenience we may have caused and we

    truly hope you continue to play at our casino.



    Yours sincerely



    Tony Carrera

    Customer Service
     
  28. Feb 16, 2007
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Like I mentioned earlier, please PAB here:
    http://www.casinomeister.com/problems.php

    I'll fast track this to the operator. We were discussing this issue yesterday.
     
    1 person likes this.
  30. Feb 16, 2007
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Puzzled?

    I am puzzled about this!
    They seem to indicate that too much promotional money was awarded, but I am getting the distinct impression they are rolling back ALL play to the start of the event, including voiding winnings made from play, and not just revoking the excess promotional money. It seems they made a mistake in planning, and want to use it as an excuse to void winnings from players play with their own funds! This could indicate they took one hell of a beating from the cock-up, and are unable to swallow the loss for customer confidence.
    As it seems the promotion credited automatically, players were awarded the points anyway.
    Those prizes are pretty big, and thus very tempting - especially if they ran a live scoreboard for it. Grand Bay has a forthcoming tournament with similar prizes, and I was intending to participate for the first time.

    Perhaps they could be encouraged to reconsider their earlier decision to not have a rep on board here (even though they refuse to admit Big Dollar is officially part of Grand Prive - noone is fooled anymore).
     
  32. Feb 16, 2007
  33. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    I thought they were separate companies with the same promo&marketing and support departments???
     
  34. Feb 16, 2007
  35. Seaman63

    Seaman63 Experienced Member PABnononaccred

    Occupation:
    IT related
    Location:
    Germany
    Im sitting in the same boat like andi, Im waiting for 1450 EUROs to get paid. I PABed this to you casinomeister.
     
  36. Feb 16, 2007
  37. USOS

    USOS Dormant account

    Occupation:
    longline captain
    Location:
    Florida
    That's true...can't wd to my bank from C2P(minimum 1500), but can cashout any amount over 50.00 from Casino back to C2P.

    Now I need to find a casino that will cash out through direct ACH, accepts U.S. players, and doesn't require the wd to go back to C2P.

    I managed to get most of my money out of my casinos via Neteller before they bugged out but I still have about 500.00 in C2P and various MG casinos and Full Tilt Poker..if I lose this money due to a lack of ability to withdraw the funds to my bank oh well. At least I got 90% of my money out before all went to hell.

    I don't fault the casinos nearly as much as I do the jackbooted Feds from our govt. I have years of playing at my favorite casinos with no major problems.

    This website here has been my guide for which casinos to select or reject. Brian has saved me thousands of dollars with his advice and warnings here. :thumbsup:
     
  38. Feb 16, 2007
  39. USOS

    USOS Dormant account

    Occupation:
    longline captain
    Location:
    Florida
     

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