Roguish Beware predatory and deceitful bonus at NETBET.COM

[Mouche12]

@Konstantinos: I am grateful in a way. If Dunover and other posters hadn't already convinced me to avoid playing at your establishment, you most certainly have, kudos!

Also, I am not buying the language barrier thing - it only takes a bit more time and effort to convey the message. I believe you wanted to say EXACTLY as you wrote it.

 

[PNEFOREVER2]

Hi PNEFOREVER2,

I suppose that the most important for you, for me, for everybody is to get directly to the point

to see if your request will be satisfied or not

trying explain some things maybe I cause missunderstandings, but I try express my personal opinion

in different case I would copy/paste the answers of the girls in the CS. I don't like to do that, neither I do PR...

if I speak somehow ''shocking'' as you say, is because I am not CS and I believe that even if we disagree with some situations we can still speak directly (you express your opinion, me I express mine, agree, disagree).

Ok maybe I am wrong this moment in the way I reply and maybe I should follow a more...diplomatic way, but I am not used to it.

That's why if someone has right I will immediately give him right.

And if someone is wrong....I will remain to try explain my point even this time.

In this case I don't believe Dunover has right.

Regards,
Konstantinos

The fact is you/your casino lures people in with a NDB when it's anything but and when they don't know what to do after making the playthrough, your casino has made sure this is as complicated as possible, even the most seasoned gamblers haven't seen this before - hence Dunover's predicament.

It's just all too convenient for you/your casino. To be fair, I feel you have actually been dealt a raw deal here and have been left to defend a casinos p*ss poor terms/way of dealing with customers, but you're also in an English speaking forum appearing to speak broken English (I assume you're Greek given the name) and appear to be fed up given your tone of responses.

The point of this thread is to discover if it's actually fair for a casino to pull a trick on a person as what your casino appears to have done to Dunover.

So lets put this in short/easy terms, if you were in Dunovers position, would you not feel hard done by as a customer if you were him?

 

[mrmark21]

Also, I am not buying the language barrier thing - it only takes a bit more time and effort to convey the message. I believe you wanted to say EXACTLY as you wrote it.

Yes that's EXACTLY what I think. Obviously his attitude isn't going to do him any favors.

They should have just paid the measily $84 instead that tiny withdrawal meant more to them than the risk of getting thrown back into the Rogue Pit. On the upside as seen here: Now we know a leapord cant change it's spots. IMO this rogue is still as rogue as they can get.

This forum has allot of influence over the online casino industry. I think other members should take this thread as a warning.

BTW thanks Dunover for bringing this matter to the forum's attention and Max who did the good research

 

[Balthazar]

And this, ladies and gentlemen, is a fine example of what I was talking about here. Another lesson for those of you who believe that casinos should stick to their terms regardless of common sense.

This is why RedBet is a great casino and this is also why 770 will remain a steaming pile of crap regardless of how many times they change their name(s), or how much time their rep is going spend on CM.

 

[Balthazar]

-According to the TC you should had asked before you make a deposit not to receive the automatically credited bonus for which information can be found on the HELP section - 2. I automatically received a bonus I did not ask for - Bonuses section

WHO GIVES A SHIT? Any rep worth a damn working for a casino that cares about its players would have found a way to fix that situation ASAP, knowing that those TC's make no friggin' sense. You, sir, have now proved that your #1 priority is not to keep your players happy while they play games with a huge house edge, but to find a way not to pay them. Accredited or not, you'll never see a penny from me. Not in a million years.

 

[mrmark21]

And this, ladies and gentlemen, is a fine example of what I was talking about here. Another lesson for those of you who believe that casinos should stick to their terms regardless of common sense.

This is why RedBet is a great casino and this is also why 770 will remain a steaming pile of crap regardless of how many times they change their name(s), or how much time their rep is going spend on CM.

Yes but only Redbet would never have predatory T&Cs. I think casinos like 770 that shove predatory T&Cs down the throats of players make other casinos look bad.

 

[Balthazar]

Yes but only Redbet would never have predatory T&Cs. I think casinos like 770 that shove predatory T&Cs down the throats of players make other casinos look bad.

Actually, Redbet does have some terms that I find questionable (like the whitebet/redbet WB thing) but AFAIK they are only there to protect them against AP's and bonus abuse (like it should be). Good casinos want to keep you on the long run and won't use bogus terms against their legit players. Bad casinos, on the other hand...

Like in this case, both the casino and the rep know that the terms are bad (they want to change them) but they were ready to fight a PAB with all their might to save £80, knowing that they are right on a technicality.

 

[spoton]

The casino should obviously change their systems here. Not in a few months, but they should tell their backend developers to fix it first thing monday. When a player goes to the cashier and types in 20 into the deposit field, they should have to possibility to get what they think they are buying. Chips worth of 20 without any other terms. A casino that does otherwise is not worthy of accreditation.

On the other hand here, the OP here is one of the members here that knows that one should read the rules of a site closely(as he sure buggers other players to do it), and when he also blew the money away before starting the PAB-process, there ain't much more the casino can do than to apologize for the inconvenience. Personally i always ask the CS to tell me the step by step process for withdrawing winnings from a NDB before making the "verification-deposit", as i know many casinos add some kind of bonus to it. What you should have done here dunover, was to leave the winnings + deposit in your account, and then go complaining, or kept on waiting for a fix.

 

[Konstantinos]

Hi all,

i know this conversation doesn't go anywhere, but despite that in this specific case i am not going to change my mind. If Dunover wanted not to receive the bonus, he should had asked before make the 1st deposit or at least make a question in the Live Chat or send an email to customer support.

For my language skills i think its irrelevant to all this thing. I suppose the only thing matters is to see if your requests can be satisfied or not. In this specific case the request can't be satisfied.

Regards,
Konstantinos

 

[aceking123]

Hi all,

i know this conversation doesn't go anywhere, but despite that in this specific case i am not going to change my mind. If Dunover wanted not to receive the bonus, he should had asked before make the 1st deposit or at least make a question in the Live Chat or send an email to customer support.

For my language skills i think its irrelevant to all this thing. I suppose the only thing matters is to see if your requests can be satisfied or not. In this specific case the request can't be satisfied.

Regards,
Konstantinos

hi, its a kind of bit rude tbh , if a player does not require a bonus they have the right too play without it , your software should be updated so this is automatic code maybe or along those lines, i can clearly see dunovers point , your not helping the player at all , your just saying well this is our point thats it , i cant see why anyone is going to deposit within your casino & being rude to players or not trying to help them isnt going to bear well for your casino in any shape or form , but hay what the hell do us players know about it were just your customers whome play by choice in your casino , i think the choice has been made )

 

[Konstantinos]

Hi,

I said that every comment is welcome in order to make things better

we already work on this direction and hopefully soon the new system will be launched

but what will happen in some days-weeks, can't change the fact that this moment Dunover has wrong
(according to the current TC)

I can't make a commercial gesture, that opposites the current TC, because of the fact that something will change in the future. Please understand how I mean this

Regards,
Konstantinos

 

[aceking123]

Hi,

I said that every comment is welcome in order to make things better

we already work on this direction and hopefully soon the new system will be launched

but what will happen in some days-weeks, can't change the fact that this moment Dunover has wrong
(according to the current TC)

I can't make a commercial gesture, that opposites the current TC, because of the fact that something will change in the future. Please understand how I mean this

Regards,
Konstantinos

its good that you are here thats a plus & on a weekend too )

players are just pointing out problems & helping you guys to become a better place to play at . if you can load up what players are pointing out to your above people it would make your job better & less hassle when it comes to things like this . im glad your changing things & look forward to it.

 

[dunover]

its good that you are here thats a plus & on a weekend too )

players are just pointing out problems & helping you guys to become a better place to play at . if you can load up what players are pointing out to your above people it would make your job better & less hassle when it comes to things like this . im glad your changing things & look forward to it.

Don't hold your breath. Check out this lie on 11th. September:

https://www.casinomeister.com/forum...tory-and-deceitful-bonus-at-netbet-com.58792/

6 weeks ago. This just shows what a cowboy outfit Netbet are. 'Changes in a few days' hoho. As it's not in their financial interests to change the rogue and incomplete terms and non-removability of boni, there they still remain despite the statement the rep made. So these actions cannot be completed within 6 weeks?? Pull the other one.

P.S. PLEASE spoton before commenting read the whole thread properly. I did read the terms and even pasted them earlier in the thread. The promo terms do not mention this trap, hence the whole PAB.

PPS. I said I had finished with this thread and didn't want to come back, but as usual the further and longer a thread goes, the original meaning gets diluted and forgotten along the way.

Get back to the point. I read the terms, took a free chip of 10, made a profit, followed the terms. The PROMO terms conveniently omitted to point you to or mention another separate term elsewhere that according to the rep should have been followed in conjunction with the promo terms. A second bonus was given which they refused to remove before I played it, as it would enable me to w/d. 6 weeks ago, and still today, removal of the bonus upon request is a technical impossibility according to the rep despite every other site being able to do this. This facility is a basic tenet of accreditation, yet Netbet still won't implement it which makes one wonder what game they are playing pretending to be interested in gaining accreditation. Look at the speed a genuine site like Guts acted when new players pointed out technical issues. LEARN!

To the Rep:

You seem to be more interested in a childish battle of wills with those who complain about you rather than being objective. YOU'VE WON! I've written off the NDB profit and apart from a few hours of my life all I've wasted is the £20 I deposited. Give it to charity. I couldn't care less any more because to see your amateurish floundering around on here gives me far more pleasure. You can't seem to see that NetBet's behaviour has cost you hugely in excess of a few pounds. You seem oblivious to the spirit of gamers on here, the spirit of how sites behave when accredited or seeking accreditation. Check out the other reps on here, how they talk to us, how they treat players and do yourself a massive favour and learn from them. Then one day you could actually dream of being held in the esteem that your competitors enjoy.

 

[spoton]

P.S. PLEASE spoton before commenting read the whole thread properly. I did read the terms and even pasted them earlier in the thread. The promo terms do not mention this trap, hence the whole PAB.

As their rep points out, its clearly stated in their help section that you should ask CS to remove any bonuses before depositing if you do not wish to recieve them. You might not like it, but still you agreed on it by depositing.

 

[dunover]

As their rep points out, its clearly stated in their help section that you should ask CS to remove any bonuses before depositing if you do not wish to recieve them. You might not like it, but still you agreed on it by depositing.

There is NO mention of removing bonuses prior to deposit/wd in the T&C's. I read them and have again. There is a piece in the FAQ's question, which is NOT the T&C's. I agreed tot he T&C's when depositing, not a line in the FAQ's for Pete's sake! The terms and conditions are the weight of your contract with the site. Not the 'FAQ's' scroll-down.
This is quite deliberate IMO, keeping two VITAL pieces of information separate. Hence their reluctance to amend the terms. And maybe you can enlighten me as to why if a bonus can be added automatically (not mentioned in the T&C's) why it cannot easily be removed? You see as well as myself there are many others here who have raised that point, so maybe you can enlighten us all.

 

[spoton]

And maybe you can enlighten me as to why if a bonus can be added automatically (not mentioned in the T&C's) why it cannot easily be removed? You see as well as myself there are many others here who have raised that point, so maybe you can enlighten us all.

How should i know? I guess it has been a glitch when they developed their backend. Its the same as when it comes to casinos not programming other kinds of features which keeps players from breaking the rules. You have never seemed to care when other players lost their winnings cause of playing games or bet ammounts that easily could be blocked from the casino-side(rather the opposite), so i don't really see why it bothers you now.

In my opinion, they do owe you an apology, and should fix their software, but again you blew the money when you could have waited for such a fix. You wouldn't have complained if you won 1000 Quids while making the WR, would you?

 

[dunover]

How should i know? I guess it has been a glitch when they developed their backend. Its the same as when it comes to casinos not programming other kinds of features which keeps players from breaking the rules. You have never seemed to care when other players lost their winnings cause of playing games or bet ammounts that easily could be blocked from the casino-side(rather the opposite), so i don't really see why it bothers you now.

In my opinion, they do owe you an apology, and should fix their software, but again you blew the money when you could have waited for such a fix. You wouldn't have complained if you won 1000 Quids while making the WR, would you?

You just aren't getting this are you?

In the first scenario, the maximum bet IS IN THE T&C's. My issue wasn't.

Secondly, if you read the thread properly, you'd see that I'd still be waiting now. They haven't been able, or willing to, fix this in nearly 6 weeks. Please also read the chat transcript - I didn't want to carry on playing, I was told I had to.

I think you are flaming here, so will ignore any further comments.

 

[spoton]

You just aren't getting this are you?

In the first scenario, the maximum bet IS IN THE T&C's. My issue wasn't.

Secondly, if you read the thread properly, you'd see that I'd still be waiting now. They haven't been able, or willing to, fix this in nearly 6 weeks. Please also read the chat transcript - I didn't want to carry on playing, I was told I had to.

I think you are flaming here, so will ignore any further comments.

Well that a thing is in the TOS aint an excuse for the casino not making a software block against breaking it..

In your OP you said you already played away your balance, and you should know better than to listen to what the CS on the floor says are possible or not.. It shouldnt be like that, but after contacting a rep here on the forum, you'll be amazed to see what kind of "impossible" things that can be done by the rep.

 

[Konstantinos]

Hi,

obviously when i stated that the new system will be introduced (as i keep saying) i had the information that it started to be in progress. Definately, these things maybe require more time before officialy launched. Its not some words or a text that will be corrected on the site. Its a whole technical procedure that requires time and tests.

Regards,
Konstantinos

 

[spoton]

Hi,

obviously when i stated that the new system will be introduced (as i keep saying) i had the information that it started to be in progress. Definately, these things maybe require more time before officialy launched. Its not some words or a text that will be corrected on the site. Its a whole technical procedure that requires time and tests.

Regards,
Konstantinos

You should however put it into your TOS so this doesent happend to other players while waiting for a fix.

 

[Konstantinos]

You should however put it into your TOS so this doesent happend to other players while waiting for a fix.

Hi,

it is there

please visit the home page, terms and conditions, a new window will open and includes everything

the tab with the bonuses, is on FAQ casino

Regards,
Konstantinos

 

[dunover]

Seems I'm not alone in being conned by Netbet:

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

 

[Konstantinos]

Hi Dunover,

maybe you will find many complains, and if you are seeking into the past many more

that doesn't change the fact that you didn't follow the TC , same way the players in the posts you mention didnt follow as well

if you want to continue this story its up to you. Everyone is free to express his opinion. This doesnt mean that you have right though...

- If you didnt want the bonus you should had asked before you make the deposit

- If you wasn't sure, again you should had asked Live Chat or CS, thats why we pay all these people, to answer questions and help players.

You didnt do anything of these, as a result you didn't respect the TC...and then you made a public complain (despite the fact that you knew that i am here in the forum and maybe , maybe i say...., if i had received a pm i would try personally to see what can be done). Since you made this post though, you didn't let me any choices, other than to take CS and TC side because these are the current TC. What will be done in the future, or in some days or weeks doesn't change the fact that now you was wrong. Its so simple....if you don't understand it, i will not stay for months to discuss about 84£

with all the respect to all the other members of CM, to Bryan and to Max this is my last post on this specific case. For other cases i will still be here to check and if possible to assist.

Regards,
Konstantinos

 

[spoton]

Hi,

it is there

please visit the home page, terms and conditions, a new window will open and includes everything

the tab with the bonuses, is on FAQ casino

Regards,
Konstantinos

When 3 players has been mislead by it, it obviously is not good enough, is it? When it is your software developers fault that bonuses cant be removed after depositing, it would be fair that you did everything you could to minimize the damages from it..

You guys should decide if you are operating just to make money, or also to provide the customers with something extra.

 

[dunover]

Hi Dunover,

maybe you will find many complains, and if you are seeking into the past many more

that doesn't change the fact that you didn't follow the TC , same way the players in the posts you mention didnt follow as well

if you want to continue this story its up to you. Everyone is free to express his opinion. This doesnt mean that you have right though...

- If you didnt want the bonus you should had asked before you make the deposit

- If you wasn't sure, again you should had asked Live Chat or CS, thats why we pay all these people, to answer questions and help players.

You didnt do anything of these, as a result you didn't respect the TC...and then you made a public complain (despite the fact that you knew that i am here in the forum and maybe , maybe i say...., if i had received a pm i would try personally to see what can be done). Since you made this post though, you didn't let me any choices, other than to take CS and TC side because these are the current TC. What will be done in the future, or in some days or weeks doesn't change the fact that now you was wrong. Its so simple....if you don't understand it, i will not stay for months to discuss about 84£

with all the respect to all the other members of CM, to Bryan and to Max this is my last post on this specific case. For other cases i will still be here to check and if possible to assist.

Regards,
Konstantinos

You really are hopelessly lost here Konst. I did respect the terms and for the last time the T&C's do/did NOT mention the steps I needed to take. Nor did the terms you posted for the NDB promotion which I copied to this thread. The only mention of the issue is in the FAQ's for Christ's sake! FAQ's are information NOT binding terms! You pay CS to help, well yes! Did they help me? No. I did try to resolve it via CS before complaining here, can you not read the transcript I posted? You 'tested' your own CS and then, as VWM pointed out, shot yourself in the foot with the results.

Any honest casino would (and they do) put the relevant specifics for any promotion in one place without omissions or needing to cross-reference to other parts of the site to complete the real picture. The two examples I gave links to above are from a long string of player complaints about the conduct of your site, and does that not tell you something? Are you incapable of taking advice from your (ex) players?

It is YOU who doesn't seem to understand, that to a man EVERY respondent to this thread has either criticized your responses as rude or NetBet's conduct as incorrect. Still you dig yourself in deeper. Even Max has informed you that these terms effectively proclude your site from accreditation, and yet weeks after YOU stated they and the bonus issue would be amended, still they remain and no-one can therefore have any confidence things will be improved.

As John McEnroe used to shout: "YOU CANNOT BE SERIOUS!"