Hello,
Let me express my (personal) opinion on this specific case, if that matters
-According to the TC you should had asked before you make a deposit not to receive the automatically credited bonus for which information can be found on the HELP section - 2. I automatically received a bonus I did not ask for - Bonuses section
-The TC maybe some times needs correction or additions and every member of CM is welcome to send me their thoughts and I will try proceed on changes (as happened in the past in the Casino770 post, where I believe some members can verify).
-The current bonus system can’t remove bonuses that are already credited. That’s why a new one will present soon with the option accept/refuse. The fact though that it will be presented, doesn’t mean that the current one should be ignored.
- Regarding the Netbet and iNetbet issue that you tactically mention, obviously the only I have to reply to you is that Netbet it’s a trademark in all the regulated markets. If that doesn’t mean something to you, maybe it means to some that I understand what I mean.
- Back to your case. Really, you believe that I would jeopardize all my efforts all these months in the forum for £84? I just don’t believe you should get paid these money, because you didn’t follow the TC. Its simple.
- Regarding the comparison with the other casinos you mention in this post. In your case Dunover I don’t believe you have right. And if I was crediting this amount wouldn’t be because of you. In my eyes you are wrong. If I thought otherwise, trust me I would had done it the same minute and I wouldn’t even consider to pass this whole PAB procedure. I just don’t believe you are right in this case.
- Regarding your suggestion to players not join netbet, as you consider the company non trustworthy, this is definitely your opinion which I respect (as I respect everybody’s opinions), but allow me to say that everybody receives his winnings from us. In all this time since I joint CM as you can see back in the 770 posts there where only a few complains about the delay, but all of them they can verify the delay since the day asked their withdrawals was never more than the stated and in the most of the cases much faster. And obviously I am not sitting in front of a pc to make their transactions in minutes after the complain, it means that the payments had already been processed before they do the complain.
For me Dunover the most important thing is all players receive their winnings. I have lost many playing in casinos and I understand more than you can imagine players frustration. And if something is guaranteed here is that if you followed the TC you will get paid. But you Dunover, you didn’t win, you lost. If you had win you would had received your winnings.
Regards,
Konstantinos