Urgent advice needed.

[sigothx1]

Ok, so im running very well lately, So i decided id take up the sign up bonus at redbet.com i deposited 200 euros for a 200 match and a 7000 wagering requirement, Like an abosolute idiout i didnt read the t's and c's and now im panicking, my balence is at 1533 euro, im only 30%ish into the WR.

THEN I DECICED TO READ THE T'S AND C'S

Please observe that it is not allowed to use the bonus money to play on any Table Games, Poker Games, Mega Joker, Jackpot 6000 or Video Poker games. The only valid games are Classic Slots, Video Slots, Keno, Bingo, Golden Derby, Triple Wins, Cash Bomb and Vault assault. Game play on slots with progressive jackpots will not count towards the wagering requirement.

i played MAYBE 10-15 spins of the virtual roulette, to which i LOST some money, then after slotting on high stakes i got the balence i have, But im not petrified that if i do make the WR my withdraw would be canceled and my account locked, i spoke to live support, Who was an absolute joke if im honest. They bassically said i have violated the bonus terms, but the payment team "should" be ok with it and i quote "the payment team are generally fine with this" I cannot for the life of me work out what to do now, play the funds and hope i hit the WR? Stop now so atleast i get my deposit back?

Im at a loss, the WR still has 70% to go, and i could easily lose it all back, but i dont want to risk my deposit on a HOPE ill get paid, i really need some advice here, like i said, i admit to playing there virtual roulette, Yes i lost on it but the fact remains i played it, And if ive forfeited my bonus that i suppose i can live with as i was an idiout for playing the game without reading, but my deposit i want back MINIMUM. Im going to email there support, and pm the rep here but what do you guys think?

 

[albrco123]

I personally would email the payment team and get written clarification on whether or not they are "O.K. with it" before continuing to play, if there is any doubt ask them to reset and start again if they will allow it.

JMHO

Al

 

[The Viking]

or you could PM Andy, hes one of the best around so im sure he can fix it one way or another
https://www.casinomeister.com/forums/members/

 

[rainmaker]

...then after slotting on high stakes i got the balence i have...

Also remember that Redbet has a max bet rule when playing with a bonus:

10. The maximum bet allowed when using a bonus (until wagering requirements are met) is €5 per spin and 50c per bet line.

What others have said. Contact customer service by e-mail or Andy here on the forum.

 

[bpb]

You're pretty screwed, and I wouldn't look for sympathy here. Bonuses come chained to terms, and any violation of those terms means mo' money for the casino.

 

[KasinoKing]

You're pretty screwed, and I wouldn't look for sympathy here. Bonuses come chained to terms, and any violation of those terms means mo' money for the casino.

Yep, I have to agree with this.
If you take ANY bonus at ANY casino you should ALWAYS read the T&Cs first, and then make 100% sure you don't break any rules.

RedBet are a VERY decent operator, so I hope they will see this was a genuine oversight by the player on this occasion & show leniency.

KK

 

[bsilva028]

i also think
players should read the T&C ALLWAYS, and BEFORE join or take any bonus at any casino, doesnt matter the casino and / or group

rules are there, are to be read, dot.

its a like reading a whole book and can take a good time? yes, but in the end player will not have problems with the casino in question.

of course, this does not apply to rogues, rogues should be avoided anyway

 

[ChillBill]

players should read the T&C ALLWAYS, and BEFORE join or take any bonus at any casino, doesnt matter the casino and / or group rules are there, are to be read, dot.

If I got paid a $1 for every thread about people not reading t&c's, I'd be a rich man.

Wading through a page of clauses is not my idea of fun. But doing so ensures your clear on bonus terms. If it's all too much, do what I do, use the find function in my browser.

 

[Nifty29]

Yep, I have to agree with this.
If you take ANY bonus at ANY casino you should ALWAYS read the T&Cs first, and then make 100% sure you don't break any rules.

RedBet are a VERY decent operator, so I hope they will see this was a genuine oversight by the player on this occasion & show leniency.

KK

The OP admitted they didn't read the terms until AFTER they played.

IMO, this does NOT constitute "genuine oversight".

If Redbet do let them off, there will be a sudden increase in "genuine oversights"....

 

[sigothx1]

cant disagree with anyone here, and i wasnt looking for sympathy honestly, i always read tc's and c's it was just the face the england game was on and i was more intrested in that rather than long pages of writing, that was my mistake, and if i have to pay the price so be it. I have pm'd andy and got an email back from the payments team advising they have forwarded to security, just have to wait and see now.

 

[Balthazar]

cant disagree with anyone here, and i wasnt looking for sympathy honestly, i always read tc's and c's it was just the face the england game was on and i was more intrested in that rather than long pages of writing, that was my mistake, and if i have to pay the price so be it. I have pm'd andy and got an email back from the payments team advising they have forwarded to security, just have to wait and see now.

Just PM Andy and see what he can do (if anything). Andy is one of the best rep on this forum, and since you didn't profit from your mistakes it's worth a shot to ask.

 

[mrmark21]

The OP admitted they didn't read the terms until AFTER they played.

IMO, this does NOT constitute "genuine oversight".

If Redbet do let them off, there will be a sudden increase in "genuine oversights"....

I must admit I agree with the others. I think it's wrong when casinos confiscate winnings over predatory T&Cs even though some members would argue they are still T&Cs.

But Redbet are very straight forward with their T&Cs and they very clearly state that gameplay is not allowed on table games. Nothing predatory about that.

I agree with Nifty when you let one off you need to let them all off. You must start reading the T&Cs. There's no excuse as with everything else even little competitions on the back of cereal boxes you must do your due dilligence and read the T&Cs. They are there for a reason. Just take it as a lesson learned

 

[Redbet-Andy]

All sorted.
Thanks folks!

Andy

 

[mrmark21]

Good to see Andy fixed it all up for you I trust your satisfied with the outcome?

 

[Nifty29]

So what happened?

If the cashout was allowed, does that mean other players in the same situation i.e. breaching max bet or allowed games rules will be let off also?

Although I'm happy the OP got their resolution, I must admit it kinda annoys me that their actions were obviously seen as a "genuine mistake" or somesuch, even though they admitted they just didn't bother reading the terms. IMO, players like that, particularly players who are not total newbs (the OP has been around long enough), need to be held to the terms, else it is unfair to those who actually take the time to do the right thing and don't have a "couldn't be arsed" attitude.

It's nothing personal against the OP or Andy, just a general observation of the situation as a whole.

 

[mrmark21]

So what happened?

If the cashout was allowed, does that mean other players in the same situation i.e. breaching max bet or allowed games rules will be let off also?

Although I'm happy the OP got their resolution, I must admit it kinda annoys me that their actions were obviously seen as a "genuine mistake" or somesuch, even though they admitted they just didn't bother reading the terms. IMO, players like that, particularly players who are not total newbs (the OP has been around long enough), need to be held to the terms, else it is unfair to those who actually take the time to do the right thing and don't have a "couldn't be arsed" attitude.

It's nothing personal against the OP or Andy, just a general observation of the situation as a whole.

That's exactly what I wanted to know (in my round about way of asking). I can see your allot more straight forward than me lol!

 

[Jasminebed]

I haven't gone and re-read Redbet's terms, but many casino terms refer to "winnings" from disallowed games or going over max bet. I know not that long ago I accidentally played a disallowed game at another casino. A single spin, which did not win. I immediately contacted support, and was told since I did not win, it was fine and to carry on.

On a netent casino, I exceeded max bet allowed (again, by hitting max bet button by mistake). No win, immediately contacted support, and was told I could carry on.

On a well known RTG I made a mistake, emailed support, and had my balance reset for a do-over.

Made an error at 32Red once, had the 100x WR imposed on my winnings.

Players do make mistakes, and casinos can and do provide remedies other than voiding winnings.

But you MUST read the terms. Even if you just skim them, you can see that a slot bonus won't allow table play. It would be ideal if the software blocked the games.

I read terms, it hasn't stopped me from making mistakes.

 

[dunover]

I would imagine that as a possible solution Redbet may have calculated the non-compliant spins/winnings and added extra to the players WR. Like 32red do in the same circumstances. This way the player doesn't gain any advantage, and Redbet don't have a possible cashout in breach of bonus terms. Problem cured in advance. Or they may have reset the player's deposit/bonus and let him start over. Either way, the player is lucky he's not at a rogue site.........

 

[Nifty29]

I haven't gone and re-read Redbet's terms, but many casino terms refer to "winnings" from disallowed games or going over max bet. I know not that long ago I accidentally played a disallowed game at another casino. A single spin, which did not win. I immediately contacted support, and was told since I did not win, it was fine and to carry on.

On a netent casino, I exceeded max bet allowed (again, by hitting max bet button by mistake). No win, immediately contacted support, and was told I could carry on.

On a well known RTG I made a mistake, emailed support, and had my balance reset for a do-over.

Made an error at 32Red once, had the 100x WR imposed on my winnings.

Players do make mistakes, and casinos can and do provide remedies other than voiding winnings.

But you MUST read the terms. Even if you just skim them, you can see that a slot bonus won't allow table play. It would be ideal if the software blocked the games.

I read terms, it hasn't stopped me from making mistakes.

Of course.

However, your examples ARE genuine errors. Hitting the max bet button ONCE accidentally, then contacting support and stopping play, shows it IS a totally innocent mistake. Another might be accidentally double clicking chips onto a table and betting more than allowed...ONCE. Again, you, and I and most other diligent responsible players, would stop and contact the casino. Even going to roulette and placing ONE bet before your brainfart dissipates might qualify.

What I don't accept is that one can "accidentally" forget to read and be familiar with the terms. Nor can I accept that anything done BEFORE bothering to read said terms is a "genuine mistake" or "accident".

The OP clearly does not fit into the "genuine mistake" category. I'm not against extra WR rather than removal, but anything more such as letting it slide...although nice for the player...sets a bad precedent.

IMO, anyone who decides to read the terms nearly half way through their WR should not be given leeway. Flexibility should be reserved for genuine human error, such as described by Jas.

 

[sigothx1]

Ok i feel people want to know so ill answer, the have looked into my betting history and could see quite clearly it was infact done in error, Meaning yes, i do admit to not reading the terms, but this is a honest mistake, ive just come from playing at betat.eu who allow any and all table games, it just doesnt cover the WR. So that and my general stupidness for not reading the terms nearly cost me my bankroll, but andy has lived up to his rep here and ( i hope ) realised it was an error.

i just want to re-stress what others have stressed to me, READ THE TERMS AND CONDITIONS! Im thanking my lucky stars it was done at redbet and not some other lesser known site, as i feel it could have been handled alot worse.

Big thumbs up in my book, Bankroll is now 1325 euro with 2930 left to wager, so im not out of the woods, but win or lose now, im grateful.

 

[aceking123]

you got damn lucky to be honest , had it not been at redbet or another top casino with a top notch rep, mistake or not , you wouldnt of been able to cashout rules are rules a lesson learnt i hope )

 

[sigothx1]

WHAT A SIMPLY FUCKING IDIOUT I AM.

NO OTHER WORDS TO DESCRIBE MYSELF NOW.

So lesson learnt? im an absolute MORON. Playing low stakes for over 2000 spins on various slots, watching youtube inbetween bonus rounds, click on some random greece slot, ".20 a spin for 500 spins to clear another 100" as i had been doing previously, NOPE. came back 5 mins later to check if i had a bonus ( dont play with sound ) what do i see? im spinning at 20 EURO A SPIN

i just cannot dream of how much i feel like he worlds biggest clown right now, not once, BUT TWICE. ive now breached the bonus terms, and i was actually only about 2.5k away with a 1.4k balence from hitting the WR i just cannot belive this. im now spinning at 4.50 euro a spin on some random fish slot and you know whaT? hope i lose it all, i deserve to, this is an absolute joke on my end, i KNEW, KNEW!!!!!!!!!!!!!!! you couldnt go over 6.25 and i had no intention of ever spinning that high, but that is what 7 strong largers and the paitence of a moron will do to you, i didnt check the spins till after 5 mins, lost 400, but now i know my cashout, if i get there, is doomed to oblivion, i cannot blame redbet and i dont, im just a full blown idiout and theres nothing more to say, im hoping to lose it all on the fish slot now and atleast think well i lost it.

 

[sigothx1]

and OF COURSE the fish slot decides to hand me a 300x bonus on 450, met the WR with 1501 euro, Im sat here almost laughing at myself for being the biggest moron this planet has ever seen, ive just thrown away a massive amount of money becuase i didnt check my bet size enough, i hit it to go to 20 after 20 its .20 and im sure i hit it 1 more time, obviosly not, Ive just been cursed on this site, i want to stress redbet have done NOTHING wrong, i made the initial mistake, and andy forgave it, the funniest part of this all is that in this thread on the first page, someone mentioned the bet rule, which i was well aware of anyway after reading the t's and c's in depth after my initial mess up, and now here we are, 1500 euros im about to lose becuase i forgot to click my mouse 1 more time, just picture that please, you click your mouse 9 times but if you clicked it 10 times you earn your months salary + more, That is what im going to lose, ive ofcouse pm'd andy, but if he says he cant help i dont blame him or the casino, i messed up, im hoping they will have pity and give me my deposit back, but if they didnt, id still blame myself.

i wouldnt mind so much if i didnt know the rule of max betting, i knew it ONLY TO WELL, and yet not looking will cost me, lesson learnt? The lesson may be to not gamble unless im looking at the slot, Which i was doing the entire way through the fish slot even tho i knew i was doomed, I cannot express how much of an idiout i feel right now.

 

[Balthazar]

Players do make mistakes, and casinos can and do provide remedies other than voiding winnings.

When it comes to making mistakes, there are two types of casinos: The first type will act like an insurance company and will try to find THE fine print not to pay you. The second type will look at a case by case basis, because they know that ultimately bonus terms are a tool for casinos that helps them to prevent abuse and (like in this case) not reading the terms isn't abuse.

I don't know what will happen to this guy since he fucked up again, but thanks Andy for being awesome and please keep ignoring the kindergarten mentality ("if you do it for one, you must do it for everyone") often shown on this forum. Some tend to forget that you're running a business, you're not writing the Bill of Rights.

 

[sigothx1]

When it comes to making mistakes, there are two types of casinos: The first type will act like an insurance company and will try to find THE fine print not to pay you. The second type will look at a case by case basis, because they know that ultimately bonus terms are there to prevent abuse and (like in this case) not reading the terms isn't abuse.

I don't know what will happen to this guy since he fucked up again, but thanks Andy for being awesome and please keep ignoring the kindergarten mentality ("if you do it for one, you must do it for everyone") often shown on this forum.

Andy has been nothing but helpful, I want people to know, this whole scenario is NOT the fault of redbet, they are to me a very very good casino, nothing but helpful, what happens next i dont know, i wont request a withdraw until andy gets back to me, and even if he reads this, know that i know i made the mistake, and if that costs me my entire balence + deposit, ill take that, as you and your casino has done nothing wrong, my HOPE is that, as it was mentioned in this thread, and general admitence i KNEW you couldnt bet more than 6.50 and it was done, YET AGAIN, in complete error ( why would i risk so much when i was so close + the fact its been mentioned here before ) made a mistake, i do not expect for 1 second to get this balence withdrawelble, but if my deposit was restored, i would be more than happy, im just holding my breath now.