- Joined
- Mar 4, 2008
- Location
- uk
to be honest you should not get paid period . maybe you may feel like im being nasty but youve broken the rules . take it on the chin go blow it or request a zero balance.
Casinos
Casinos By Status
Popular Filters
By Banking Options
Games
All Games
Bonuses
Popular Bonus Filters
Forums
Popular Forums
Forum User Features
Complaints
Submit A Complaint (PAB)
PAB Rules and Guidelines
Browse PABs
Gambling News
Popular News Sections
Urgent advice needed.
- Thread starter sigothx1
- Start date
to be honest you should not get paid period . maybe you may feel like im being nasty but youve broken the rules . take it on the chin go blow it or request a zero balance.
i dont think your being nasty at all, im fully admitting IM IN THE WRONG, i did break the rules, and i also admit that. I just hope someone can check my wagering history, and as daft as it sounds, realise i would never bet that much per spin, why on earth would i, the wr was in sight and i had a nice balence, it was yet again a stupid error on my part, ive spoken to support and they have advised me to email the site, which ill do, aswell as speak to andy, i actually chuckled when the support guy told me "i dealt with your former issue" its just unreal, absolute unreal that this has happened.
- Joined
- Jun 17, 2004
- Location
- Haverhill
Couldn't agree more. This is supposed to be a customer service oriented entertainment industry. Lots of casino operators shut their brains off and blindly enforce their terms, probably without any understanding of why those terms are there in the first place.
My gf screwed up an airline ticket the other day, and swapped the depart/arrive cities. She didn't realize it until at the airport. The ticketing agent changed her tickets and didn't charge her a change fee or the fare difference. Had the agent done so, it would have cost her $750+.
I'm sure most of the posters on this forum would scream bloody murder over the agent's actions, and vow that the entire airline industry is at risk now because they didn't enforce their terms to the letter. But guess what ... the planes are still flying ... and we're very likely to patronize this airline in the future.
while i understand a mistake is a mistake, ive now made 2, and the second could be classed as alot more serious, as stupid as this sounds from my point of view, casinos have rules to which when you sign up you accept thier rules, As im typing this im basically saying to myself "dont pay me, it was my mistake" but i wont hold ill feeling to redbet if this is the case, yet it was a dumb error, and ill accept the consicenes, To be fair, how do they know it wasnt an error? Airline tickets is one thing, but i could be mr.nobody trying to screw them, Ofcouse im not, but thats just my word. Ive done everything possible now, and ill await the outcome, the support guy came up with 2 good alternatives, add my stake i wagerd at 20/spin onto the WR, or take the 800 from me, id be more than happy with both.
- Joined
- May 22, 2012
If I was the rep at Redbet, I'd be saying 'fool me once shame on you, fool me twice shame on me'.
So, we have two scenarios. Either the OP is not competent to play slots and should desist from doing so at once for his own good, OR he is taking the p!ss.
He can come on here with all the self-deprecating "I'm a total moron..." stuff, but sorry this stinks a bit. I believe the rep should shut his account and refund the deposits, for the good of the OP and the hassle Redbet are going to experience down the line if this tomfoolery continues.
you may not belive me, im not sure id belive me, and if they refunded my deposit that would be absolutely more than enough, im happy to throw away over 1000 euros due to my mistake, that is how much i blame myself for stupid mistakes, I played at betat.eu not less than 2 weeks ago, never had a problem and withdrew after providing docs without any problems, yet with this casino my brain simply doesnt work and i make foolish mistakes, and ill pay for them im sure. i wont stop being a member of casinomeister or stop playing at redbet becuase of this error, even if my entire balence is nulled, i accept it was my mistake.
rena35
Meister Member
- Joined
- Feb 17, 2012
- Location
- cyber space
People make mistakes sometimes more then once. Its really good of the casino to refund the player but my advice is to be more careful. As earlier said you are very lucky you weren't playing a rogue site or even a casino that would never give a second thought to voiding all.
Well I'm going to start playing at Redbet at least I know that if I "accidentally" break the T&Cs and make a profit they will still pay me....
Just kidding but I'm sure other people (namely advantage players) have seen this thread and had the exact same idea "which term should I break that will maximise my chances at more profit? Meh I don't really care I'll just claim it was an accident. Iny, miny, miney, moe". Then once the complaint gets posted on the forum "you did it for them, what makes this case any different". Yes what does make that case any different? Sorry but I think they just opened a can of worms that they will probably have to eat out of "fairness" to players.
None the less I am happy to see the Op didnt lose their winnings and good on Andy for doing the right thing
Just kidding but I'm sure other people (namely advantage players) have seen this thread and had the exact same idea "which term should I break that will maximise my chances at more profit? Meh I don't really care I'll just claim it was an accident. Iny, miny, miney, moe". Then once the complaint gets posted on the forum "you did it for them, what makes this case any different". Yes what does make that case any different? Sorry but I think they just opened a can of worms that they will probably have to eat out of "fairness" to players.
None the less I am happy to see the Op didnt lose their winnings and good on Andy for doing the right thing
Last edited:
Please explain the logic behind that statement Mark. It's not like the OP broke the terms and made any profit out of it. If he had, he'd not have kept the money for sure. AP's would gain nothing out of this thread. Breaking the rules might not get them banned, but they won't keep the money if they win anyway so it's pointless.
I never said the Op did. I even go as far as saying I'm happy they got paid. I'm saying for advantage players. Lets say an AP sees this thread and figures I'll make a small deposit and take the bonus then proceeds to do a max bet on Roulette and wins then use's those winnings to max bet on slots and wins even more. The AP used those winnings to max bet on slots and won a whole heap off them. No extra wagering requirements, no winnings deducted. Had they only had their original deposit without the winnings from Roulette they probably wouldnt have max bet on slots to begin with. The extra money they won from Roulette means less risk when max betting on slots. That's compared to playing on a straight deposit.
Should that player not get paid? They paid this player? The T&Cs were broken in both cases. The casino dosent know if an AP is an AP. Out of all fairness shouldnt they treat all players the same?
- Joined
- Sep 21, 2013
- Location
- currently in US
Any advantage player who thinks this represents a good winning opportunity to angle-shoot the casino is probably a very poor advantage player. Let's think about it:
Say they deposit $100, get a $100 bonus. Initial wager requirement $4,000.
Player "mistakenly" bets, $200 on baccarat, wins. Again "mistakenly" bets $400 on baccarat, wins.
Now has $800. Contacts support about his mistake. Support is lenient on the player, gives him the option of resetting to his initial $100 + 100 bonus or taking a wagering requirement on the winnings.
Now his wagering requirement is $28,000 on a $100+$700 bonus, and he had roughly a 3/4 chance of losing all his money before getting to this point. That's worse than the original bonus.
Alternatively, the player decides not to contact support, hoping they won't notice, plays his $800 down to $700 to meet the wager requirement, then tries to cash out. Well, now this player is just praying that support is incompetent. It should be extremely easy to have a system that spits out any bets a player has made over a maximum limit or on a prohibited, caught by any brief security check. And since the player didn't report the violation, there's a greater chance the winnings will be confiscated, decreasing the player's expected return.
Though I guess if the casino does turn out to be incompetent, that second scenario could work.
But otherwise, if a casino is confident in their security measures, I don't think there's anything wrong with granting lenience to players at their discretion. As pointed out by balthazar and bpb, casinos are businesses, and if they think using their discretion to be generous to some players is good for them in the long term, they are free to do so.
For any trustworthy casino, the terms have two purposes: protect the casinos assets and to make the rules very clear and unambiguous for players, so that they can be confident their fair winnings will be paid. It's up to the casinos discretion whether or not being lenient will hurt their bottom line, and many cases where it would be outright foolish of them to confiscate winnings from some players (if they are clearly long-term losing/donating players). This lenience does not hurt the ability of other players to play in a safe and trustworthy environment. It is true that the existence of advantage players leads to harsher bonus terms, but that is an altogether separate issue.
If anything, I'd guess the opposite - casinos who use a one-size fits all policy are probably more likely to be the ones to throw everything-but-the-kitchen sink and a 100x wagering requirement into their terms to make sure no one can possibly take advantage of them.
Say they deposit $100, get a $100 bonus. Initial wager requirement $4,000.
Player "mistakenly" bets, $200 on baccarat, wins. Again "mistakenly" bets $400 on baccarat, wins.
Now has $800. Contacts support about his mistake. Support is lenient on the player, gives him the option of resetting to his initial $100 + 100 bonus or taking a wagering requirement on the winnings.
Now his wagering requirement is $28,000 on a $100+$700 bonus, and he had roughly a 3/4 chance of losing all his money before getting to this point. That's worse than the original bonus.
Alternatively, the player decides not to contact support, hoping they won't notice, plays his $800 down to $700 to meet the wager requirement, then tries to cash out. Well, now this player is just praying that support is incompetent. It should be extremely easy to have a system that spits out any bets a player has made over a maximum limit or on a prohibited, caught by any brief security check. And since the player didn't report the violation, there's a greater chance the winnings will be confiscated, decreasing the player's expected return.
Though I guess if the casino does turn out to be incompetent, that second scenario could work.
But otherwise, if a casino is confident in their security measures, I don't think there's anything wrong with granting lenience to players at their discretion. As pointed out by balthazar and bpb, casinos are businesses, and if they think using their discretion to be generous to some players is good for them in the long term, they are free to do so.
For any trustworthy casino, the terms have two purposes: protect the casinos assets and to make the rules very clear and unambiguous for players, so that they can be confident their fair winnings will be paid. It's up to the casinos discretion whether or not being lenient will hurt their bottom line, and many cases where it would be outright foolish of them to confiscate winnings from some players (if they are clearly long-term losing/donating players). This lenience does not hurt the ability of other players to play in a safe and trustworthy environment. It is true that the existence of advantage players leads to harsher bonus terms, but that is an altogether separate issue.
If anything, I'd guess the opposite - casinos who use a one-size fits all policy are probably more likely to be the ones to throw everything-but-the-kitchen sink and a 100x wagering requirement into their terms to make sure no one can possibly take advantage of them.
- Joined
- Aug 25, 2004
- Location
- Bexhill on sea, England
Yep, I have to agree with this.
I had some sympathy with the OP for the original mistake, but absolutely none for the second one. Winnings should be confiscated.
The OP is right, it was a totally moronic thing to do. But as moronic gambling goes, I've done plenty of that myself over the years, so to the OP; Welcome to the Moron Club!
KK
Redbet-Andy
Dormant account - New account: AndyB-MrGreen
- Joined
- Jun 22, 2010
- Location
- Malta
Blimey - some of you can be a tad harsh!
OK so the OP is definitely guilty of being a bit daft, twice.
However, if I can't tell the difference between a scammer and someone who has been a bit daft, twice, then I'm in the wrong job. My boss thinks I'm in the wrong job anyway (he's right of course, I should have his job!).
The reason I insist on things like this being referred to me as much as poss (and I've worked in place where casino managers never see a support ticket from one month to the next) is because you can't have a good customer-friendly business without some flexibility.
As it happens the OPs mistake has cost him about 20% of his balance in confiscations but taking it all would be incredibly harsh in this case.
That doesn't mean this is a new policy, it means that the next time this happens it'll be looked at in the same way, and the player may or may not get anything out of it.
Cheers folks, good discussion.
OK so the OP is definitely guilty of being a bit daft, twice.
However, if I can't tell the difference between a scammer and someone who has been a bit daft, twice, then I'm in the wrong job. My boss thinks I'm in the wrong job anyway (he's right of course, I should have his job!).
The reason I insist on things like this being referred to me as much as poss (and I've worked in place where casino managers never see a support ticket from one month to the next) is because you can't have a good customer-friendly business without some flexibility.
As it happens the OPs mistake has cost him about 20% of his balance in confiscations but taking it all would be incredibly harsh in this case.
That doesn't mean this is a new policy, it means that the next time this happens it'll be looked at in the same way, and the player may or may not get anything out of it.
Cheers folks, good discussion.
- Joined
- Feb 14, 2007
- Location
- Cyberspace
Blimey - some of you can be a tad harsh!
OK so the OP is definitely guilty of being a bit daft, twice.
However, if I can't tell the difference between a scammer and someone who has been a bit daft, twice, then I'm in the wrong job. My boss thinks I'm in the wrong job anyway (he's right of course, I should have his job!).
The reason I insist on things like this being referred to me as much as poss (and I've worked in place where casino managers never see a support ticket from one month to the next) is because you can't have a good customer-friendly business without some flexibility.
As it happens the OPs mistake has cost him about 20% of his balance in confiscations but taking it all would be incredibly harsh in this case.
That doesn't mean this is a new policy, it means that the next time this happens it'll be looked at in the same way, and the player may or may not get anything out of it.
Cheers folks, good discussion.
One word sums it up Andy - Discretion. Kudos to you for looking into the matter. This is what sets a good and Excellent Casino apart - Redbet obviously being an excellent Casino run by a fantastic Manager!!
Nate
Wow. Im speechless, Yet again andy and his team have shown that they not only run a quality buissness but are genuine people who can show mercy after blatent mistakes, I cant put into words right now how much i thank andy and his team, they have taken what i gambled illegally and let me keep the rest of the balence over 1200 euro, which by rights i should not have, I was close to tears last night and that is not a lie, on how much of a moron id been, I never expected this level of service, When i think about it, redbet have given me this money out of nothing but kindness, that is amazing to me.
I have now decided i will not be gambling unless my whole attention is on said gambling, i will only play slots if im watching them in full screen mode. Also, as if this wasnt obvious, i will be reading entire t's and c's for any casino without excuse. Winning the money was lucky, but redbet allowing me to keep most of it is like winning the lotto, especially when i had no leg to stand on.
I do want to state, as there has been some mention of advantage players, Im probly the furthest away from an advantage player as you could be, i risk my money and i hope im lucky, and i think andy could see in my betting history i was lowballing for 1000's of spins on various slots, then happen to open a new one and start spinning at 20 euro a spin, im sure that raises alarm bells, it was complete negligence on my end, and i think if people tried to do this for some advantage it would be more than obvious.
Redbet doesnt have to worry mind you, im a long term gambler and im sure ill re-pay there kindness in deposits over the comming months, And happily lose like i usually do!
Again, Massive thanks to andy and his team, Thank you for showing your "human" side in this mess i created, If there is a way i can donate to andy or his team, let me know, i think some pizzas and some beers on me is more than i can do, please let me know if this is possible!
I have now decided i will not be gambling unless my whole attention is on said gambling, i will only play slots if im watching them in full screen mode. Also, as if this wasnt obvious, i will be reading entire t's and c's for any casino without excuse. Winning the money was lucky, but redbet allowing me to keep most of it is like winning the lotto, especially when i had no leg to stand on.
I do want to state, as there has been some mention of advantage players, Im probly the furthest away from an advantage player as you could be, i risk my money and i hope im lucky, and i think andy could see in my betting history i was lowballing for 1000's of spins on various slots, then happen to open a new one and start spinning at 20 euro a spin, im sure that raises alarm bells, it was complete negligence on my end, and i think if people tried to do this for some advantage it would be more than obvious.
Redbet doesnt have to worry mind you, im a long term gambler and im sure ill re-pay there kindness in deposits over the comming months, And happily lose like i usually do!
Again, Massive thanks to andy and his team, Thank you for showing your "human" side in this mess i created, If there is a way i can donate to andy or his team, let me know, i think some pizzas and some beers on me is more than i can do, please let me know if this is possible!
Redbet-Andy
Dormant account - New account: AndyB-MrGreen
- Joined
- Jun 22, 2010
- Location
- Malta
That's the spirit!
The next time Everton play the Baggies I'll pop by for a pint
haha i knew it was to good to be true, an everton fan? Really?
Aston villa till i die, Next time we play each other imma make a special bet i think ^.^
rena35
Meister Member
- Joined
- Feb 17, 2012
- Location
- cyber space
well done Andy, great CS, its such a shame I cant play at Redbet because of the ID problem,
P.s I am a big Everton supporter too
I too am sad that USA cant play at Redbet. Que Lastima. It is good for a rep to interact with players so.
Similar threads
PAB in progress
Hollycorn NV CasinoBello Removed Winnings
Users who are viewing this thread
-
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!
At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.
Registration is fast, simple and absolutely free so please, join Casinomeister here!