1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice

Poll:Best Screenshot of the Month?



Candidates Revealed...Cast your vote!.
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Betsafe and Verification Issues

Discussion in 'Online Casinos' started by Nate, Feb 10, 2013.

    Feb 10, 2013
  1. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Hey Guys,

    Anyone experiencing verification issues at Betsafe? I have uploaded 3 different types of ID and the resolution is 1050 x 688 - You can even see little scratches on my photo ID. The Verification team keep declining it saying they need higher quality.

    I promise you its as clear as daylight and yet they cannot seem to verify the exact same documents that got me verified at Betsson and Casino Euro.

    Support is arrogant and couldn't care less and the verification team seems to be intent on giving everyone the runaround. I PMed the rep but sincerely cannot see why the documents would be declined - they have never been declined at any other place.

    I have made a few deposits today but have not made a WD but thought i would get pre-verified - Seems like it won't happen. Anyone experience this? Seems the FBI is in their verification team... or a wannabe secret agent :rolleyes:

    Nate
     
  2. Feb 10, 2013
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Oh, I'm still having issues here. They own Nordic and Maxino (well, Betsson owns em all) and I've WDed at the latter 2 and alls fine; but Betsafe doesnt seem to like my scans, wont migrate my docs and now its some weird issue.
     
    1 person likes this.
  4. Feb 10, 2013
  5. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Ah so you are also having issues...

    They decline the documents and simply state it cannot be verified. Its now up to you to go onto chat every time like a monkey to find out whats happening.

    Seriously crap service and a total waste of time.

    Nate
     
    2 people like this.
  6. Feb 10, 2013
  7. ilovejesus

    ilovejesus Experienced Member

    Occupation:
    goldsmith
    Location:
    GREAT BRITAIN
    hi every one

    i uploaded just now got answer within 5 min approved/// The document you have uploaded: Proof of ID , has been reviewed and approved by our team.

    You can view the status of all documents requested and submitted on your account by logging into your Betsafe account, click on your name on the top right hand corner, Select Details and Settings, then My documents. If you have any questions, please contact us. Our contact details are available on the Support page of our website.

    Best Regards
    Betsafe
     
    Last edited: Feb 10, 2013
    1 person likes this.
  8. Feb 10, 2013
  9. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Thanks for letting us know - What was the resolution of your pics?

    Nate
     
  10. Feb 10, 2013
  11. ilovejesus

    ilovejesus Experienced Member

    Occupation:
    goldsmith
    Location:
    GREAT BRITAIN
    b honest nate i never took any notice sorry nate
     
    1 person likes this.
  12. Feb 10, 2013
  13. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Did you try zipping the files before sending them Nate? There might be a compression thing that's happening through their mail or yours.
     
    1 person likes this.
  14. Feb 10, 2013
  15. clees42

    clees42 Experienced Member

    Occupation:
    student
    Location:
    oulu
    Your scan sounds a bit low quality. Why not just send them higher quality?
    No reason to hit your head against the wall over something like that.
    Its not likely that they change their policy.

    besides, The lower the quality the easier it is to make fakes.
     
  16. Feb 11, 2013
  17. RikkiGT-R

    RikkiGT-R Non-Gambler

    Occupation:
    Domiciliary Nurse
    Location:
    Northern Ireland
    I had one document rejected - simply because I had covered (with taped on paper) the middle 8 digits of my debit card, rather than six.
    Should've been: 1234 56xx xxxx 7890
    But I made it: 1234 xxxx xxxx 7890
    When I corrected the error it was approved within an hour. £1000 was in my bank account within 24 hours.

    Resolution: 2477 x 3500

    Hope that helps Nate :)
     
  18. Feb 11, 2013
  19. P.V.

    P.V. Senior Member webmeister

    Occupation:
    Make money!
    Location:
    Turn around...
    Until some ascribed standards for document requests are applied this is always going to be a obstacle.

    Without getting into too much detail, if you would have shared your doc's to this site via the system I created they would have seen that two other sites had already approved the exact same documents therefore dismissing the need for higher quality, the need to delay your verification. It would then be considered stalling.

    Many think there isn't a problem in this area but there obviously is with all the different threads that pop up. ;)
     
    Last edited: Feb 11, 2013
  20. Feb 11, 2013
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Covering the middle 8 digits is what you are normally told to do. Covering 6 is harder because they are in groups of 4.

    I usually use Photofiltre to cut out the middle 8 rather than mess around with sticky tape. I also cut out the 3 digit code on the back.

    I have always sent this image preparation (middle 8 + code cut out) to casinos, and have only ever had it rejected once. This was Winward ages ago, who wanted everything showing. I use a high resolution, but then crop the excess, but ensuring that all 4 edges of the card/document are showing.

    I still get the "didn't receive them" excuse, but rarely the "unclear" one.

    Some casinos have stated that 300dpi is what they consider "high quality", and is what most scanners consider "photo resolution". A 2Meg pixel digital camera will also produce images of high enough quality.

    It seems that many casinos accept this standard, but a few are more pedantic, such as Betsafe only wanting the middle 6 covered.
     
  22. Feb 11, 2013
  23. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    They are very decent quality. My scanner is not hooked up and I'm in no mood to run around trying to appease one Casino when EVERY other one accepts the documents including Casinos from the same group.

    It's clear that other people are also experiencing hassles. To top it off, no reasoning is given and the person needs to go to live chat each time to find out whats wrong. I could hook everything up and rescan the docs but its clear there are differing standards here - It's more of an inconvenience to the player and its likely that I won't return there given the hassles.

    Nate
     
  24. Feb 11, 2013
  25. quber

    quber Senior Member

    Occupation:
    spy
    Location:
    Europe
    The card I use for gambling expires at the end of this month, there are a few Casinos that will not be getting the updated details and therefore will not be getting any money off me.

    I understand that they will want a scan of the new card but a few will want the whole process of utility bills etc to validate them, as i am not moving house they are irrelevant so any one that asks will be closed.

    If they make it difficult for me to play then they won't get my money, I don't see why it is so difficult for some casinos to understand this.
     
    3 people like this.
  26. Feb 11, 2013
  27. LivinLovinDyin

    LivinLovinDyin Dormant account

    Occupation:
    Rollin' it high
    Location:
    Europe
    I had same issues when I first time withdrew and had to send the docs. Since then no any problems at all. I would recommend Betsafe Casino. No one pays faster than they. :)
     
  28. Feb 11, 2013
  29. leonardo99

    leonardo99 Senior Member MM PABaccred webmeister

    Occupation:
    homejob
    Location:
    romania
    First deposit was with Skrill.. First Withdraw was Skrill too..no docs requested yet..got payment in few hours..
     
  30. Feb 11, 2013
  31. RikkiGT-R

    RikkiGT-R Non-Gambler

    Occupation:
    Domiciliary Nurse
    Location:
    Northern Ireland
    I would imagine depositing money with the new card won't be questioned. Make a withdrawal however... :rolleyes:
     
    1 person likes this.

Share This Page