Betsafe and Verification Issues

Nate

Paleo Meister (means really, really old)
webmeister
CAG
PABinit
Joined
Feb 14, 2007
Location
Cyberspace
Hey Guys,

Anyone experiencing verification issues at Betsafe? I have uploaded 3 different types of ID and the resolution is 1050 x 688 - You can even see little scratches on my photo ID. The Verification team keep declining it saying they need higher quality.

I promise you its as clear as daylight and yet they cannot seem to verify the exact same documents that got me verified at Betsson and Casino Euro.

Support is arrogant and couldn't care less and the verification team seems to be intent on giving everyone the runaround. I PMed the rep but sincerely cannot see why the documents would be declined - they have never been declined at any other place.

I have made a few deposits today but have not made a WD but thought i would get pre-verified - Seems like it won't happen. Anyone experience this? Seems the FBI is in their verification team... or a wannabe secret agent :rolleyes:

Nate
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
PABinit
Joined
Feb 14, 2007
Location
Cyberspace
Ah so you are also having issues...

They decline the documents and simply state it cannot be verified. Its now up to you to go onto chat every time like a monkey to find out whats happening.

Seriously crap service and a total waste of time.

Nate
 

ilovejesus

Full Member
Joined
Dec 15, 2010
Location
GREAT BRITAIN
hi every one

i uploaded just now got answer within 5 min approved/// The document you have uploaded: Proof of ID , has been reviewed and approved by our team.

You can view the status of all documents requested and submitted on your account by logging into your Betsafe account, click on your name on the top right hand corner, Select Details and Settings, then My documents. If you have any questions, please contact us. Our contact details are available on the Support page of our website.

Best Regards
Betsafe
 
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Nate

Paleo Meister (means really, really old)
webmeister
CAG
PABinit
Joined
Feb 14, 2007
Location
Cyberspace
i uploaded just now got answer within 5 min approved/// The document you have uploaded: Proof of ID , has been reviewed and approved by our team.

You can view the status of all documents requested and submitted on your account by logging into your Betsafe account, click on your name on the top right hand corner, Select Details and Settings, then My documents. If you have any questions, please contact us. Our contact details are available on the Support page of our website.

Best Regards
Betsafe

Thanks for letting us know - What was the resolution of your pics?

Nate
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Did you try zipping the files before sending them Nate? There might be a compression thing that's happening through their mail or yours.
 

clees42

Dormant Account
Joined
Feb 25, 2011
Location
oulu
Anyone experiencing verification issues at Betsafe? I have uploaded 3 different types of ID and the resolution is 1050 x 688 - You can even see little scratches on my photo ID. The Verification team keep declining it saying they need higher quality.

Your scan sounds a bit low quality. Why not just send them higher quality?
No reason to hit your head against the wall over something like that.
Its not likely that they change their policy.

besides, The lower the quality the easier it is to make fakes.
 

RikkiGT-R

Non-Gambler
Joined
Jan 19, 2013
Location
Northern Ireland
I had one document rejected - simply because I had covered (with taped on paper) the middle 8 digits of my debit card, rather than six.
Should've been: 1234 56xx xxxx 7890
But I made it: 1234 xxxx xxxx 7890
When I corrected the error it was approved within an hour. £1000 was in my bank account within 24 hours.

Resolution: 2477 x 3500

Hope that helps Nate :)
 

P.V.

Dormant Account
webmeister
Joined
Apr 17, 2010
Location
Turn around...
Hey Guys,

Anyone experiencing verification issues at Betsafe? I have uploaded 3 different types of ID and the resolution is 1050 x 688 - You can even see little scratches on my photo ID. The Verification team keep declining it saying they need higher quality.

I promise you its as clear as daylight and yet they cannot seem to verify the exact same documents that got me verified at Betsson and Casino Euro.

Support is arrogant and couldn't care less and the verification team seems to be intent on giving everyone the runaround.

Seems the FBI is in their verification team... or a wannabe secret agent :rolleyes:

Nate

Until some ascribed standards for document requests are applied this is always going to be a obstacle.

Without getting into too much detail, if you would have shared your doc's to this site via the system I created they would have seen that two other sites had already approved the exact same documents therefore dismissing the need for higher quality, the need to delay your verification. It would then be considered stalling.

Many think there isn't a problem in this area but there obviously is with all the different threads that pop up. ;)
 
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vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I had one document rejected - simply because I had covered (with taped on paper) the middle 8 digits of my debit card, rather than six.
Should've been: 1234 56xx xxxx 7890
But I made it: 1234 xxxx xxxx 7890
When I corrected the error it was approved within an hour. £1000 was in my bank account within 24 hours.

Resolution: 2477 x 3500

Hope that helps Nate :)

Covering the middle 8 digits is what you are normally told to do. Covering 6 is harder because they are in groups of 4.

I usually use Photofiltre to cut out the middle 8 rather than mess around with sticky tape. I also cut out the 3 digit code on the back.

I have always sent this image preparation (middle 8 + code cut out) to casinos, and have only ever had it rejected once. This was Winward ages ago, who wanted everything showing. I use a high resolution, but then crop the excess, but ensuring that all 4 edges of the card/document are showing.

I still get the "didn't receive them" excuse, but rarely the "unclear" one.

Some casinos have stated that 300dpi is what they consider "high quality", and is what most scanners consider "photo resolution". A 2Meg pixel digital camera will also produce images of high enough quality.

It seems that many casinos accept this standard, but a few are more pedantic, such as Betsafe only wanting the middle 6 covered.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
PABinit
Joined
Feb 14, 2007
Location
Cyberspace
Your scan sounds a bit low quality. Why not just send them higher quality?
No reason to hit your head against the wall over something like that.
Its not likely that they change their policy.

besides, The lower the quality the easier it is to make fakes.

They are very decent quality. My scanner is not hooked up and I'm in no mood to run around trying to appease one Casino when EVERY other one accepts the documents including Casinos from the same group.

It's clear that other people are also experiencing hassles. To top it off, no reasoning is given and the person needs to go to live chat each time to find out whats wrong. I could hook everything up and rescan the docs but its clear there are differing standards here - It's more of an inconvenience to the player and its likely that I won't return there given the hassles.

Nate
 

quber

Senior Member
Joined
Feb 25, 2004
Location
Europe
The card I use for gambling expires at the end of this month, there are a few Casinos that will not be getting the updated details and therefore will not be getting any money off me.

I understand that they will want a scan of the new card but a few will want the whole process of utility bills etc to validate them, as i am not moving house they are irrelevant so any one that asks will be closed.

If they make it difficult for me to play then they won't get my money, I don't see why it is so difficult for some casinos to understand this.
 

LivinLovinDyin

Dormant account
Joined
Jan 26, 2013
Location
Europe
I had same issues when I first time withdrew and had to send the docs. Since then no any problems at all. I would recommend Betsafe Casino. No one pays faster than they. :)
 

leonardo99

Senior Member
webmeister
PABaccred
MM
Joined
Sep 28, 2010
Location
romania
First deposit was with Skrill.. First Withdraw was Skrill too..no docs requested yet..got payment in few hours..
 

RikkiGT-R

Non-Gambler
Joined
Jan 19, 2013
Location
Northern Ireland
The card I use for gambling expires at the end of this month, there are a few Casinos that will not be getting the updated details and therefore will not be getting any money off me.

I understand that they will want a scan of the new card but a few will want the whole process of utility bills etc to validate them, as i am not moving house they are irrelevant so any one that asks will be closed.

If they make it difficult for me to play then they won't get my money, I don't see why it is so difficult for some casinos to understand this.

I would imagine depositing money with the new card won't be questioned. Make a withdrawal however... :rolleyes:
 
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