bethedealer

cuiaba

Dormant account
Joined
Oct 4, 2007
Location
Embu
I played at bethedealer about 2 months ago and won 16000$.
I think I placed bets nearly about 200,000$ having a great time and good luck.
Now I have a big problem , they do not pay me.
They invented a story I had a second account, and since then they never answered my e-mails.
Unfortunately I just read n ow how often there have been problems with this casino before, concerning cash outs.
But I will try everything to get my money.Can anyboddy help me???

thanks in advance Mauricio
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
I played at bethedealer about 2 months ago and won 16000$.
I think I placed bets nearly about 200,000$ having a great time and good luck.
Now I have a big problem , they do not pay me.
They invented a story I had a second account, and since then they never answered my e-mails.
Unfortunately I just read n ow how often there have been problems with this casino before, concerning cash outs.
But I will try everything to get my money.Can anyboddy help me???

thanks in advance Mauricio

Mauricio,
Many of my friends in Kenya use internet 'cafes'. That means that they share a computer with others. Has the computer you played on ever been used by someone else? Even if you used a laptop at a wireless hotzone, the casino may have registered your Internet Protocal address as being the same as someone else who has registered and played at the casino.

These are indicators of fraud to a casino.
 

cuiaba

Dormant account
Joined
Oct 4, 2007
Location
Embu
16,000$ not paied

thanks rojo,

no that is not the case, I played at home on my pc.
I really dont know what to do.It is quite a lot of money.
I jusst have no answer from them.
what can I do?
 

lots0

Banned User - troll posts - flaming
Joined
Jun 3, 2006
Location
Hell on Earth
I think CasinoMeister has shut down his Pitch a Bitch until the backlog gets cleared up.

Here is BTD contact and license info.

BeTheDealer Casino is licensed and authorized by the Government of the Netherlands Antilles and operates under the Authority of Master Licensing and Hosting provider Cyberluck Curaao N.V. as an Information Provider legally authorized to conduct online gaming operations.

The casino is owned by CV on Net NV, Emancipatie Blvd 31, Curacao, Netherlands Antilles. The e-cash center Casiopea Group Ltd operates the Casino and provides customer support.

Contact Casiopea:

Casiopea Group Ltd.
2 Methonis Street
Nicosia, 1070
Cyprus

Fax: 1-800-653-5504

Contact cyberluck
Address
Pletterijweg Oost
Suite A-4
Curacao
Netherlands Antilles

Website
www.cyberluck.com

Phone
+599 9-465-1134

Fax
+599 9-465-1136



All I can say is good luck.
 

mimmm

Dormant account
Joined
Jan 23, 2006
Location
Europe
Dear Cuiaba

I represent BeTheDealer casino, and after reading your post and being contacted by Dominique regarding the matter, I have asked our risk and fraud department for the details of your case.

Your account was flagged for fraud and all funds movement from and to it were blocked until the investigation is completed. Our fraud department tried to contact you on several occasions by both email and telephone and did not receive any response to our emails, the telephone you registered on the account is invalid.

We have therefore escalated your case further, and our support and retention manager has requested that you kindly email him at manager@cvgaming.com, providing in that email a valid telephone number and convenient time for the manager to call you and clarify the matter.

We are looking forward to your email
Regards
BeTheDealer
 

cuiaba

Dormant account
Joined
Oct 4, 2007
Location
Embu
great, I got an e-mail from them yesterday.
that is what they wrote:


Dear Mr. Santos,

Further to our email dated October 4th, 2007, please be advised that the investigation of your account has been concluded.

Your casino account cuiaba has been re-enabled for your enjoyment.

Please do not hesitate to contact us with any comments or questions you may have.

Regards,


great that they only need 4 weeks to reply to my e-mail.
I want to thank everybody here that helped me, and I hope I can get my money now. thanksssss:thumbsup:
 

cuiaba

Dormant account
Joined
Oct 4, 2007
Location
Embu
thanks again to domique.
I could resolve everythning with be the dealer.
They pay and everything was a mistake.
 

gerber00

Dormant account
Joined
Mar 31, 2008
Location
new york
Bethedealer casino problemmmm

So I have been playing on bethedealer.com and I had some problems. First off I didn't play long enough to make my first withdrawal. Which is understandable bc i took the 100 percent bonus. But it was an inconvenience that I had to wait an extra ten days for. After playing again and requesting a bank draft for 300 dollars i had to wait another 5 day processing period. Then they tell me this

Please be advised that according to our 100% Bonus Policy the bonus is, available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.). This will be determined on the basis of one, all, or any combination of the following: name, phone number, mailing address, e-mail address, IP address, name on credit/charge card, credit/charge card number, and any other form of identification which may be required.

Now the reason that I am getting this email is because I am a student at SUNY New Paltz and our computers work on the same network in the dorms. So now I am being accused of cheating because of my living set up. I have tried to contact them but i can only speak with customer service who can not do anything for me. I have been waiting for well over a month to receive the money and I was wondering if anyone has any insight for me. Thank you.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Something weird going on here !!!

Something weird going on here....and in multiple posts :confused:

About Nctarheels
About you
I am a 19 year old who is very fustrated with be the dealer
Location
New Paltz NY
How did you find Casinomeister?
Friend
Interests
Poker
Occupation
Student
Best Casino IMHO
Turning Stone
Worst Casino
Anyone that i cant get into yet
Favorite Films
And Comedy... Super Troopers
Favorite Bands
Rock
Favorite TV shows
Csi
Webmastered websites
no
Mini Statistics
Date of Birth June 26, 1988 (19)
Join Date 31st March 2008
Total Posts 9


About gerber00
About you
man
Location
new york
How did you find Casinomeister?
google search
Interests
stuff
Occupation
student
Best Casino IMHO
turningstone
Worst Casino
bethedealer
Mini Statistics
Age 19
Join Date 31st March 2008
Total Posts 1
 

gerber00

Dormant account
Joined
Mar 31, 2008
Location
new york
nothing wierd...

Yes, as i stated...we live in the same hall, at a college we are not in a home together and thats why we are being accused of cheating..
 

gerber00

Dormant account
Joined
Mar 31, 2008
Location
new york
I wish I could receive help rather then being told I am cheating again...so if anyone has any suggestions. Yes I am on the same network as nctarheels but we are two people playing on different computers and we had never played at the same time.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I wish I could receive help rather then being told I am cheating again...so if anyone has any suggestions. Yes I am on the same network as nctarheels but we are two people playing on different computers and we had never played at the same time.

So why is the casino refusing your ID documentation then ?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Hi, Max Drayman here. I'm the moderator for the Complaints forums here at Casinomeister.com

First let me say welcome, and suggest that you not be offended by our loyal member's caution regarding your authenticity. Please understand that there is A LOT of fraud in this business and it behooves everyone to keep a wary eye out for same. That's where these guys are coming from, it's nothing personal.

Anyway, to the matter at hand: I have a contact at BeTheDealer that I'll alert to your issue here. If and when I hear back from them on it I'll let you know.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Ok, I have a response from BTD:

> I have looked into this situation and can confirm that our Risk
> Department has identified that the documents supplied have been doctored
> therefore they are void.
>
> All accounts involved have been disabled and the original deposits to
> the accounts will be refunded.

Unless you have evidence to the contrary I'd say this is a closed case before it ever began.
 

gerber00

Dormant account
Joined
Mar 31, 2008
Location
new york
thank you for being so nice! haha

yes I mean we can give evidence bc we are two different people we had already sent in our information and they are trying to get the both of us for two different reasons. Mine bc I am on the same network and him for other reasons. It seems as though they are out to get us. The whole fact that we both made accounts and have had so many problems and both were not able to withdraw our money makes me question the legitimacy of this casino. We were just looking to have a little fun with our spare time and we got lucky and both won. It's been months and only a bunch of headaches with the company. Now contact is nearly impossible with them and were are running out of way to fight it. Also, they will not give a direct answer to NCtarheels on the reason that he will not receive his money...
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
I still think they are 1 in the same
they er he or she is underage gambler
with doctered id

((((and were are running out of way to fight it)))))

Cindy
 

gerber00

Dormant account
Joined
Mar 31, 2008
Location
new york
YEs i can SPELL!

as i said earlier we are two college students living in the same dormitory but down the hall from one another, explaining the reasoning for the same network, college and favorite casino. Being that we are both 19!! Turningstone a Native American casino the LEGAL gambling age is 18 therefore it is the only actual casino we have been to.


PS. I dont know but if my company had people attempting to scam them I do not think I would be so generous about it and some legal action would take place. You dont refund people who are trying to steal money. How can this company be legitimate????
 

gerber00

Dormant account
Joined
Mar 31, 2008
Location
new york
No because the legal age is 18 to play bethedealer therefore it is legal when you are 19. I have submitted legitimate documentation of who I am. I had the back of the credit card colored in so you could not read the number and the numbers allowed to be blacked in on the front. Also the security code on the back. My license was a direct copy my bank statement was also included.
 

gerber00

Dormant account
Joined
Mar 31, 2008
Location
new york
That does not matter that it is a banned state...Turningstone casino is in New York...and yes I have been there a few times! so what is the problem?


You do not have permission to view link Log in or register now.


Check it out!
 
Last edited:

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
the problem is Turning Stone is NOT a
online casino which you an every other New Yorker
is banned from playing at Online Casino's



Cindy
 
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