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bethedealer

Discussion in 'Casino Complaints - Bonus Issues' started by cuiaba, Oct 28, 2007.

    Oct 28, 2007
  1. cuiaba

    cuiaba Dormant account

    Occupation:
    student
    Location:
    Embu
    I played at bethedealer about 2 months ago and won 16000$.
    I think I placed bets nearly about 200,000$ having a great time and good luck.
    Now I have a big problem , they do not pay me.
    They invented a story I had a second account, and since then they never answered my e-mails.
    Unfortunately I just read n ow how often there have been problems with this casino before, concerning cash outs.
    But I will try everything to get my money.Can anyboddy help me???

    thanks in advance Mauricio
     
    1 person likes this.
  2. Oct 28, 2007
  3. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    Mauricio,
    Many of my friends in Kenya use internet 'cafes'. That means that they share a computer with others. Has the computer you played on ever been used by someone else? Even if you used a laptop at a wireless hotzone, the casino may have registered your Internet Protocal address as being the same as someone else who has registered and played at the casino.

    These are indicators of fraud to a casino.
     
    3 people like this.
  4. Oct 30, 2007
  5. cuiaba

    cuiaba Dormant account

    Occupation:
    student
    Location:
    Embu
    16,000$ not paied

    thanks rojo,

    no that is not the case, I played at home on my pc.
    I really dont know what to do.It is quite a lot of money.
    I jusst have no answer from them.
    what can I do?
     
  6. Oct 30, 2007
  7. lots0

    lots0 Banned User - troll posts - flaming PABnonaccred

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    I think CasinoMeister has shut down his Pitch a Bitch until the backlog gets cleared up.

    Here is BTD contact and license info.

    BeTheDealer Casino is licensed and authorized by the Government of the Netherlands Antilles and operates under the Authority of Master Licensing and Hosting provider Cyberluck Curaao N.V. as an Information Provider legally authorized to conduct online gaming operations.

    The casino is owned by CV on Net NV, Emancipatie Blvd 31, Curacao, Netherlands Antilles. The e-cash center Casiopea Group Ltd operates the Casino and provides customer support.

    Contact Casiopea:

    Casiopea Group Ltd.
    2 Methonis Street
    Nicosia, 1070
    Cyprus

    Fax: 1-800-653-5504

    Contact cyberluck
    Address
    Pletterijweg Oost
    Suite A-4
    Curacao
    Netherlands Antilles

    Website
    You must register/login in order to see the link.

    Phone
    +599 9-465-1134

    Fax
    +599 9-465-1136



    All I can say is good luck.
     
    2 people like this.
  8. Oct 30, 2007
  9. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    I gave them a shout and you should hear something soon, one way or the other.
     
    4 people like this.
  10. Nov 1, 2007
  11. mimmm

    mimmm Dormant account

    Occupation:
    ...
    Location:
    Europe
    Dear Cuiaba

    I represent BeTheDealer casino, and after reading your post and being contacted by Dominique regarding the matter, I have asked our risk and fraud department for the details of your case.

    Your account was flagged for fraud and all funds movement from and to it were blocked until the investigation is completed. Our fraud department tried to contact you on several occasions by both email and telephone and did not receive any response to our emails, the telephone you registered on the account is invalid.

    We have therefore escalated your case further, and our support and retention manager has requested that you kindly email him at This email is not visible to you., providing in that email a valid telephone number and convenient time for the manager to call you and clarify the matter.

    We are looking forward to your email
    Regards
    BeTheDealer
     
    5 people like this.
  12. Nov 2, 2007
  13. cuiaba

    cuiaba Dormant account

    Occupation:
    student
    Location:
    Embu
    great, I got an e-mail from them yesterday.
    that is what they wrote:


    Dear Mr. Santos,

    Further to our email dated October 4th, 2007, please be advised that the investigation of your account has been concluded.

    Your casino account cuiaba has been re-enabled for your enjoyment.

    Please do not hesitate to contact us with any comments or questions you may have.

    Regards,


    great that they only need 4 weeks to reply to my e-mail.
    I want to thank everybody here that helped me, and I hope I can get my money now. thanksssss:thumbsup:
     
    1 person likes this.
  14. Nov 19, 2007
  15. cuiaba

    cuiaba Dormant account

    Occupation:
    student
    Location:
    Embu
    thanks again to domique.
    I could resolve everythning with be the dealer.
    They pay and everything was a mistake.
     
    2 people like this.
  16. Mar 31, 2008
  17. gerber00

    gerber00 Dormant account

    Occupation:
    student
    Location:
    new york
    Bethedealer casino problemmmm

    So I have been playing on bethedealer.com and I had some problems. First off I didn't play long enough to make my first withdrawal. Which is understandable bc i took the 100 percent bonus. But it was an inconvenience that I had to wait an extra ten days for. After playing again and requesting a bank draft for 300 dollars i had to wait another 5 day processing period. Then they tell me this

    Please be advised that according to our 100% Bonus Policy the bonus is, available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.). This will be determined on the basis of one, all, or any combination of the following: name, phone number, mailing address, e-mail address, IP address, name on credit/charge card, credit/charge card number, and any other form of identification which may be required.

    Now the reason that I am getting this email is because I am a student at SUNY New Paltz and our computers work on the same network in the dorms. So now I am being accused of cheating because of my living set up. I have tried to contact them but i can only speak with customer service who can not do anything for me. I have been waiting for well over a month to receive the money and I was wondering if anyone has any insight for me. Thank you.
     
  18. Apr 1, 2008
  19. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Something weird going on here !!!

    Something weird going on here....and in multiple posts :confused:

    About Nctarheels
    About you
    I am a 19 year old who is very fustrated with be the dealer
    Location
    New Paltz NY
    How did you find Casinomeister?
    Friend
    Interests
    Poker
    Occupation
    Student
    Best Casino IMHO
    Turning Stone
    Worst Casino
    Anyone that i cant get into yet
    Favorite Films
    And Comedy... Super Troopers
    Favorite Bands
    Rock
    Favorite TV shows
    Csi
    Webmastered websites
    no
    Mini Statistics
    Date of Birth June 26, 1988 (19)
    Join Date 31st March 2008
    Total Posts 9


    About gerber00
    About you
    man
    Location
    new york
    How did you find Casinomeister?
    google search
    Interests
    stuff
    Occupation
    student
    Best Casino IMHO
    turningstone
    Worst Casino
    bethedealer
    Mini Statistics
    Age 19
    Join Date 31st March 2008
    Total Posts 1
     
  20. Apr 1, 2008
  21. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    Yeah Twin Brothers :lolup:
     
  22. Apr 1, 2008
  23. gerber00

    gerber00 Dormant account

    Occupation:
    student
    Location:
    new york
    nothing wierd...

    Yes, as i stated...we live in the same hall, at a college we are not in a home together and thats why we are being accused of cheating..
     
  24. Apr 1, 2008
  25. gerber00

    gerber00 Dormant account

    Occupation:
    student
    Location:
    new york
    I wish I could receive help rather then being told I am cheating again...so if anyone has any suggestions. Yes I am on the same network as nctarheels but we are two people playing on different computers and we had never played at the same time.
     
  26. Apr 1, 2008
  27. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    So why is the casino refusing your ID documentation then ?
     
  28. Apr 1, 2008
  29. gerber00

    gerber00 Dormant account

    Occupation:
    student
    Location:
    new york
    because we are on the same network
     
  30. Apr 1, 2008
  31. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Hi, Max Drayman here. I'm the moderator for the Complaints forums here at Casinomeister.com

    First let me say welcome, and suggest that you not be offended by our loyal member's caution regarding your authenticity. Please understand that there is A LOT of fraud in this business and it behooves everyone to keep a wary eye out for same. That's where these guys are coming from, it's nothing personal.

    Anyway, to the matter at hand: I have a contact at BeTheDealer that I'll alert to your issue here. If and when I hear back from them on it I'll let you know.
     
    1 person likes this.
  32. Apr 1, 2008
  33. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Ok, I have a response from BTD:

    > I have looked into this situation and can confirm that our Risk
    > Department has identified that the documents supplied have been doctored
    > therefore they are void.
    >
    > All accounts involved have been disabled and the original deposits to
    > the accounts will be refunded.

    Unless you have evidence to the contrary I'd say this is a closed case before it ever began.
     
  34. Apr 1, 2008
  35. gerber00

    gerber00 Dormant account

    Occupation:
    student
    Location:
    new york
    thank you for being so nice! haha

    yes I mean we can give evidence bc we are two different people we had already sent in our information and they are trying to get the both of us for two different reasons. Mine bc I am on the same network and him for other reasons. It seems as though they are out to get us. The whole fact that we both made accounts and have had so many problems and both were not able to withdraw our money makes me question the legitimacy of this casino. We were just looking to have a little fun with our spare time and we got lucky and both won. It's been months and only a bunch of headaches with the company. Now contact is nearly impossible with them and were are running out of way to fight it. Also, they will not give a direct answer to NCtarheels on the reason that he will not receive his money...
     
  36. Apr 1, 2008
  37. bryand

    bryand Beach Bum PABnonaccred mm1

    Occupation:
    Legal
    Location:
    Just Across the Hudson River
    gerber can spell! gotta be 2 different people (that happen 2 have the same birthdate, college, network, choice of casino and issues with casino).
     
    1 person likes this.
  38. Apr 1, 2008
  39. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    I still think they are 1 in the same
    they er he or she is underage gambler
    with doctered id

    ((((and were are running out of way to fight it)))))

    Cindy
     

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