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Betfair's investigation time. Hold 50k.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by vdors, Jul 4, 2018.

    Jul 4, 2018
  1. vdors

    vdors Newbie member

    Location:
    Russia
    Hi all.

    I opened account on Betfair from June 14, 2018. I played on playtech's BJ surrender only. I started with 200 euro bet and increase my bet up to 550 euro. My total result is +14k. They closed my account with 51.8k from June 27 without any notice. I can't login in to my account on the next day. Betfair said me that they investigate my account. After one week Betfair said me wait a few week or months(!).

    I didn't received any bonuses (a few times exchange my comp points only), didn't fix software or use any bags or something, didn't use stolen card, another person ewallet and etc. I think I played about 2500 hands. I am very surprised about their timeframe.

    They don't ask any docs or explanation from me.
     
  2. Jul 4, 2018
  3. Glassheart

    Glassheart Experienced Member MM

    Occupation:
    Management
    Location:
    Leeds
    550 euros a bet :eek:
     
    Mouche12 likes this.
  4. Jul 4, 2018
  5. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    Was it live dealer BJ or RNG?

    I'm guessing that your uncommon run of luck has prompted the investigation.

    Betfair do not interact with Casinomeister, as far as I know, so your best bet is to wait and see the result of their investigation, and then proceed with one of the official UK complaints bodies, if you are still dissatisfied..
     
    Last edited: Jul 4, 2018
  6. Jul 4, 2018
  7. vdors

    vdors Newbie member

    Location:
    Russia
    Betfair allow 5k euro bet on this game.

    it was RNG BJ.
     
  8. Jul 4, 2018
  9. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Betfair are not accredited here and do not have a rep here.
     
  10. Jul 4, 2018
  11. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    There is some evidence that the algorithms of RNGs can be exploited, there is a guy in St. Petersburg who has made millions doing just that to the b&m slots. Perhaps that is what they are looking at, but I am only speculating.
     
  12. Jul 5, 2018
  13. vdors

    vdors Newbie member

    Location:
    Russia
    I received email where they inform me that they have permanently closed my account, bc it's not correspond their risk policy. Wow. 14k - it's probably 50 average bets. It's not a huge luck. It's standard.

    Betfair still no paid.
     
  14. Jul 5, 2018
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Actually, we have been in contact and they have a new rep signing up here shortly. :D
     
  16. Jul 5, 2018
  17. nutnut

    nutnut 30 day suspension - flaming

    Occupation:
    IP consultant
    Location:
    england
    maybe we can all ask why everyone gets banned/excluded from all casino promos and arcade promos. Use to deposit lots now they get nothing. why offer promos if you want to ban players!
     
  18. Jul 5, 2018
  19. mack341

    mack341 Full Member

    Location:
    south east england
    So hold on, your deposits equalled 37k and you ended up making a 14k profit, mathematically thats the same as someone depositing £370 and getting to £510 and withdrawing, obviously scaled up but if you are a high roller then its entirely possible.
     
  20. Jul 5, 2018
  21. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    I'm a crap BJ player, so to me it's impossible... :)

    I hope vdors gets paid at least. It's good news that they are sending a rep over.

    Personally, I've never had any grief from betfair, maybe because I was born close by to their head office, they see me as a local lad... ;)
     
    Last edited: Jul 5, 2018
    mack341 likes this.
  22. Jul 5, 2018
  23. mack341

    mack341 Full Member

    Location:
    south east england
    Me too, the only time I've tried blackjack was with a free casino bonus. I think I once saw on a youtube video the dealer get 20/21 about 8 times in a row, put me off for life. I think though as a pure gamble and if you know how to play then blackjack has the smallest house edge, but obviously its a high roller game no point doing £1 a hand.
     
    ed skull murphy likes this.
  24. Jul 5, 2018
  25. vdors

    vdors Newbie member

    Location:
    Russia
    yeah, mathematically... but how much money need have to think like that about 14k?

    what's about depositing £370, double up and start losing every hand? when will you stop?
     
  26. Jul 5, 2018
  27. mack341

    mack341 Full Member

    Location:
    south east england
    I'm a low roller myself so each to his own, but I was meaning 14k isn't a lot to win proportionately if you are depositing 37k . I get fun playing at low stakes so that's what I do, blackjack and roulette are no go areas for me as I would get very little game time and then lose too much chasing back my losses. The biggest win on roulettte is 35x so to win big you've got to bet big.
     
    snorky510238 and Mouche12 like this.
  28. Jul 6, 2018
  29. vdors

    vdors Newbie member

    Location:
    Russia
    I received my money.
     
    Jasminebed, mack341, Borgie and 3 others like this.
  30. Jul 6, 2018
  31. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    That is very good news, good for you! :)
     
    mack341 likes this.
  32. Jul 6, 2018
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  34. Jul 6, 2018
  35. vdors

    vdors Newbie member

    Location:
    Russia
    I got error "This user's profile is not available."
     
  36. Jul 6, 2018
  37. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Odd, I followed the link and landed on the rep's page no problem.
    May I suggest you try again? Click on the link instead of copying it perhaps?
     
  38. Jul 6, 2018
  39. mack341

    mack341 Full Member

    Location:
    south east england
    I'm getting unavailable profile too
     

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