Poker Complaint Bet365 blocked my account for winning 300 $ with chipdumping.

[trendygirl]

I have recieved the same complain/email from bet365, regarding colussion for chip dumping.
I really dont want to loose my money as 300 $ for me is enourmous.
Can you tell me what are the exactly procedures i must make from both of the accounts,
so they dont take my money and block my access? I did not know that giving your money from one account
to the other one is not allowed. I did not knew this, since they take the rake anyway. I was thinking that this
is a very fair way of doing that.

Thank you very much.
You can also contact me at *snip*

Thank you.

 

[trendygirl]

I have recieved a complain/email from bet365, regarding colussion for chip dumping at poker 1 vs 1 table.
I really dont want to loose my money as 300 $ for me is enourmous.
Can you tell me what are the exactly procedures i must make from both of the accounts,
so they dont take my money and block my access? I did not know that giving your money from one account
to the other one is not allowed. I did not knew this, since they take the rake anyway. I was thinking that this
is a very fair way of doing that.

Thank you very much.
You can also contact me at *snip*
Thank you.

 

[tinsekyou]

I think you should hide your email

 

[randomiam]

remove your email its the trendy thing to do in 2014 if your a girl you dont want to be a yahoo do you

 

[maxd]

@ trendygirl : Hello, Max Drayman here, I'm one of the site moderators.

A few things you should be aware of, etiquette issues related to posting on our site:

• you originally posted to a 6-year old thread. That's called "necro-ing" -- raising the dead -- and it's generally frowned on unless there's a compelling reason to do it.
• you posted the same thing in two places. That's called "cross-posting" and there are Rules against that (see Posting Rules, item 1.2).
• you posted your email which is not a great idea at the best of times.

I STRONGLY suggest you read those Posting Rules before you do much more here. Not knowing the laws of the land will likely make your visit(s) a lot more difficult than they need be.

 

[trendygirl]

I understand. I will be carefull next time when i post. But can anyone help me with my issue?
What do i have to tell bet365 in order to keep my funds? They show me 0 balance at this moment and said the money are blocked.
What should i do? Can anyone help me please?

 

[rayray23]

Unfortunately I would assume you have no case here

You acknowledged that you chip-dumped, unless I misunderstood, therefore they are entitled to keep your cash.

Unfortunately take this as a lesson learned and read terms and conditions in future.

 

[trendygirl]

I understand what they said i did. But i did not do that to break laws. I had no idea it was not allowed, since on pokerstars and fulltilt, you can transfer funds from one account to anotherone. I do not understand why is not allowed if someone wants to give you money to play poker! I was recieveing the chips from my boyfriend!

Does anyone know how to explain to bet365 so that they dont keep my funds? And what i want to know is also, what does bet365 do with the money? Those were money that belong to someone and i dont think is legal that bet365 keep the money, under any circumstances. I would agree to never play again there but get refunded!

Can anyone help please?

 

[chayton]

I understand what they said i did. But i did not do that to break laws. I had no idea it was not allowed, since on pokerstars and fulltilt, you can transfer funds from one account to anotherone. I do not understand why is not allowed if someone wants to give you money to play poker! I was recieveing the chips from my boyfriend!

Does anyone know how to explain to bet365 so that they dont keep my funds? And what i want to know is also, what does bet365 do with the money? Those were money that belong to someone and i dont think is legal that bet365 keep the money, under any circumstances. I would agree to never play again there but get refunded!

Can anyone help please?

Sorry but you were accused of chip-dumping which is against the rules at any poker site.

This term is from Pokerstars:
5.8 CHIP-DUMPING. Chip-dumping occurs when any User intentionally loses a hand in order to deliberately transfer his chips to another User. Any User who participates or attempts to participate in chip-dumping with any other User, including being the recipient of funds, while using the Service may be permanently banned from using the Service and their User account may be terminated immediately. In such circumstances PokerStars will be under no obligation to refund to you any monies that may be in your User account at such time.

And this is from Full Tilt:
8. Chip-dumping is not allowed. Chip-dumping occurs when any User intentionally loses a hand in order to deliberately transfer his chips to another User.
Collusion between Users by sharing hole cards or by any other methods is strictly forbidden.

The chances are very good that you won't see any money at all, and if you say you've been doing this at other places, you're just lucky it's taken this long to get caught.

 

[AintWon1967]

I had no idea it was not allowed, since on pokerstars and fulltilt, you can transfer funds from one account to anotherone. I do not understand why is not allowed if someone wants to give you money to play poker! I was recieveing the chips from my boyfriend!
?

I have never played poker at Bet365, but I have played at Poker Stars for many years and at one point my sister and brother-in law lived with me and we were therefore using same internet connection and house address. We always transferred each other money which is fine, but at no time were we ever permitted to play at the same cash table or in the same tourney. The software prevented this (auto detected it) None of us ever had an issue with cashing out our winnings.

It is a shame that their software doesn't automatically prevent this issue from happening if you really were not aware.

I assume your account is blocked and funds are frozen pending a full investigation of the original deposit to make sure it was legitimate and also going over you and your boyfriends entire game play histories to see if other players were cheated from a fair game. Like Poker Stars, I am sure that Bet365 will not keep the money but return any fraudulent winnings to all the players that you and/ or your boyfriend played against.

Connie

 

[trendygirl]

For the last person who responded to this thread " AintWon1967 " , can you provide a yahoo username ID to ask you more questions?

I have never played against anyone at the same table with my boyfriend! In fact, it was the only time that we played poker.
We have never played poker on bet365 untild that day. The reason we did that, was just to transfer the funds from one account to another, nothing else.
I really did not knew that is not allowed since the money belonged to our accounts. The ip addresses were different and only the country was the same.

The only thing we did, was to move funds from one account to another one. I really did not knew is not allowed.

What will it happen if the funds were ours and we are bet365 clients in long time? No one tried to cheat anyone. The money belonged to the two accounts.

 

[AintWon1967]

You can speak to me and ask questions through this thread only.

Is your account under investigation for chip dumping or has it has already been investigated and determined as a fact and account closed?

Did your boyfriend deposit money and then you both went to a table and he then bet enough so that you could collect $300 by purposefully losing or folding so you could collect and then you made a withdrawal for $300? That is a huge red flag to the poker room and highly illegal.

Connie

 

[trendygirl]

The accounts are being investigated, the funds were frozen and they ask me and him to clarify the situation.

My boyfriend had a sport betting account and i had a sport betting acount. My boyfriend won 300 $ at sport betting and then
he wanted to give me the money, as he could not make a withdrawl as fast as i could. We then went to poker room and played 1 vs 1.

In matter of fact, we actually did play fair and we did try to win each othermoney but i was better then him!
It was not on purpose raising with no cards and then folding. We did played as much real as we could just for the fun of poker. Of course the reason we
started to play was to move the funds from one account to the other one, but then we did play for real because everyone wanted to win the others money.
We did play for real! In fact, i do not believe that if you look at the cards, you could say we did that on purpose because we did play fair!

I do not know what to tell bet365, because they ask me what is my relationship with the other person.

What do you tell me to do. How to respond to their messages?

 

[miso]

The accounts are being investigated, the funds were frozen and they ask me and him to clarify the situation.

My boyfriend had a sport betting account and i had a sport betting acount. My boyfriend won 300 $ at sport betting and then
he wanted to give me the money, as he could not make a withdrawl as fast as i could. We then went to poker room and played 1 vs 1.

In matter of fact, we actually did play fair and we did try to win each othermoney but i was better then him!
It was not on purpose raising with no cards and then folding. We did played as much real as we could just for the fun of poker. Of course the reason we
started to play was to move the funds from one account to the other one, but then we did play for real because everyone wanted to win the others money.
We did play for real! In fact, i do not believe that if you look at the cards, you could say we did that on purpose because we did play fair!

I do not know what to tell bet365, because they ask me what is my relationship with the other person.

What do you tell me to do. How to respond to their messages?

There is only one thing you can do, and that's contacting the rep here

https://www.casinomeister.com/forums/members/13678/

If you are being honest with us, and what you say happened without any shady intentions, you might get it sorted.
But be prepared to accept the loss, because at the end of the day, you broke the rules.

 

[trendygirl]

I want to know what to tell representative of bet365 so that i dont get the accounts blocked and the funds frozen.
They already send me an email, saying that my funds will be frozen for at least 6 months, until i give them a reliable reason. They are the only ones who consider
what is reliable and what not! I did not cheated and did not do the chip dumping but we did started to play with that in mind! However, after that we tried to win
each other chips! I won because i had better cards and they cannot tell from the hands, that we did that on purpose. We did not raise a lot and then fold, so that
one person win the money(chips). We did not bet 1$ then Bet 5 $ then raise 1$ then 99 $ and then fold!

What i really need from you guys, is to know if someone who was in my shoes, got his money back. I did not play colussion at more tables! I only played
with someone i knew, at 1 vs 1 table. If its not allowed i did not knew but from what i know, it is allowed to play with people you know at same table on bet365.
So we played the money between each other and we never raised 1+ to 5$ then 20 $ and then folded.

Can anyone help me? What happens after 6 months of frozen funds?

 

[miso]

I want to know what to tell representative of bet365 so that i dont get the accounts blocked and the funds frozen.
They already send me an email, saying that my funds will be frozen for at least 6 months, until i give them a reliable reason. They are the only ones who consider
what is reliable and what not! I did not cheated and did not do the chip dumping but we did started to play with that in mind! However, after that we tried to win
each other chips! I won because i had better cards and they cannot tell from the hands, that we did that on purpose. We did not raise a lot and then fold, so that
one person win the money(chips). We did not bet 1$ then Bet 5 $ then raise 1$ then 99 $ and then fold!

What i really need from you guys, is to know if someone who was in my shoes, got his money back. I did not play colussion at more tables! I only played
with someone i knew, at 1 vs 1 table. If its not allowed i did not knew but from what i know, it is allowed to play with people you know at same table on bet365.
So we played the money between each other and we never raised 1+ to 5$ then 20 $ and then folded.

Can anyone help me? What happens after 6 months of frozen funds?

Tell them the truth. There is no need to alter your story, you've already stated that the whole point of this 1 on 1 was to get the money from his account to yours. And that is chip dumping. Just contact the rep, and wait for a reply.

 

[trendygirl]

If i say i want to kill someone because im angry but then that person dies from accident, it means i did it?
We did not do chip dumping so i cannot agree to say i did something, when in fact we didnt!

Can anyone who was in my shoes, can tell me what happends after 6 months? They said they froze the account.
As far as i can tell so far, bet365 is holding my money illegally and wants me to say something i did not do! I do not even want to tell them
i know the other person, because i know that if i do that, it can only do harm. I was a very valuable customer until this happened.
In the last 6 months, my balance is on minus - (down) over 50.000 $ and they accuse me of chipdumping for 300 $ ? Thats bullshit, excuse my language!

So, as i said before, can anyone tell me what happends after 6 months? Can they hold the money more then 6 months? Did anyone who was accused of chipduming
got his money back?

Thank you!

 

[miso]

My boyfriend had a sport betting account and i had a sport betting acount. My boyfriend won 300 $ at sport betting and then
he wanted to give me the money, as he could not make a withdrawl as fast as i could. We then went to poker room and played 1 vs 1.

In matter of fact, we actually did play fair and we did try to win each othermoney but i was better then him!
It was not on purpose raising with no cards and then folding. We did played as much real as we could just for the fun of poker. Of course the reason we
started to play was to move the funds from one account to the other one, but then we did play for real because everyone wanted to win the others money.
We did play for real! In fact, i do not believe that if you look at the cards, you could say we did that on purpose because we did play fair!

I do not know what to tell bet365, because they ask me what is my relationship with the other person.

What do you tell me to do. How to respond to their messages?

My last post on this.

Bet365 is not holding your money illegally. I can understand your frustration, but you need to understand that you have only two options here.

1.

Follow the forum rules. Contact the rep and get your facts straight. Did you play from the same house? You could expect a lot of problems even if playing against someone from your neighbourhood, not to mention someone related. Chip dumping is not allowed because of bonus abuse and money laundering. You need to convince them you had no bad intentions and (unless there is more to this story) apparently you didn't.

2.

You know, just be stubborn and nobody is going to help you.

---------------------------------------------------------------------------

Being here on CM gives you one great advantage and that is the ability to contact casino representatives who can really help you with stuff that could take ages using the usual live chat or email support.

 

[spoton]

Can anyone who was in my shoes, can tell me what happends after 6 months? They said they froze the account.
As far as i can tell so far, bet365 is holding my money illegally and wants me to say something i did not do! I do not even want to tell them
i know the other person, because i know that if i do that, it can only do harm. I was a very valuable customer until this happened.
In the last 6 months, my balance is on minus - (down) over 50.000 $ and they accuse me of chipdumping for 300 $ ? Thats bullshit, excuse my language!

So, as i said before, can anyone tell me what happends after 6 months? Can they hold the money more then 6 months? Did anyone who was accused of chipduming
got his money back?

Thank you!

The reason they blocked you is that they are pretty sure you know the other person. Now they wan't you to wait 6 months to make sure all funds clear out(are not stolen) etc. If you want your money faster cooperate and tell the truth whatever it is to the Bet365 rep.

 

[trendygirl]

My last post on this.

Bet365 is not holding your money illegally. I can understand your frustration, but you need to understand that you have only two options here.

1.

Follow the forum rules. Contact the rep and get your facts straight. Did you play from the same house? You could expect a lot of problems even if playing against someone from your neighbourhood, not to mention someone related. Chip dumping is not allowed because of bonus abuse and money laundering. You need to convince them you had no bad intentions and (unless there is more to this story) apparently you didn't.

2.

You know, just be stubborn and nobody is going to help you.

---------------------------------------------------------------------------

Being here on CM gives you one great advantage and that is the ability to contact casino representatives who can really help you with stuff that could take ages using the usual live chat or email support.

How can i money laundering since in last half of year my balance is minus - 50.000 $ and all money were lost on sports area !?!?!?
We did not play from the same house, from the very reason that the software does not let you play same table from same house, right !?

Why do i have to have problems if i play with a neighborhood, since playing with relatives is allowed on bet365 !? Why do i have to have problems, if the money
were won decent at sports betting and then transfered to poker and played there ?

I only asked you to help me with the answer for question "what happends after 6 months of funds being frozen?" and if there is someone else here who was in same situation.

No worry about betting or playing anything from now on, on bet365. For me they are dead and i will also forward my case to those in charge about ratings for online bookmakers.
Its not possible to acuse me of chipdumping since im a customer for over 5 years and i never did something wrong to them. In fact, i was "donating money" by my very bad play!

I just want those money back and thats all. I even cashed out all other funds from sport betting, for the reason of being blocked by them. They dont see a dime from me again anymore but i want my money back.

 

[trendygirl]

The reason they blocked you is that they are pretty sure you know the other person. Now they wan't you to wait 6 months to make sure all funds clear out(are not stolen) etc. If you want your money faster cooperate and tell the truth whatever it is to the Bet365 rep.

I dare to assume that if i say i know the other person, they will close the case and consider we had been doing CHIPDUMPING and frozen the funds for always.
Isnt that a possibility if i tell them i know the other person?

What will happen after 6 months? Will they give me the money back? I can wait 6 months and i wont play ever to their website, even if it was very fun for me!

My big problem is how they treat me after loosing $50K, not noticing the fact that my balance is on loosing streak and i will never be able to win it back!
If i was like on +50.000 $ and i was keep winning, i might have understood that they think im money laundering or doing something bad. But since im loosing?
In fact, bet365 is one of the online bookmakers who are searching for loosing players and if you win at live betting too much, they restrict the amount you are allowed to bet!!!

Anyway, so far "spoton" was the one who answered me very on point. What i also need to know is what will happen after 6 months and if the period can be longer then 6 months?

Thank you.

 

[funnymunny]

My big problem is how they treat me after loosing $50K, not noticing the fact that my balance is on loosing streak and i will never be able to win it back!
If i was like on +50.000 $ and i was keep winning, i might have understood that they think im money laundering or doing something bad. But since im loosing?

As others have said, your activity has been interpreted as chip-dumping. If it is unclear from other posts, chip-dumping can be defined as intentionally losing money to other players that are known to you. So yes, losing money (especially such large sums) will raise red flags to the security team(s) involved at the site.

Anyway, so far "spoton" was the one who answered me very on point. What i also need to know is what will happen after 6 months and if the period can be longer then 6 months?
Thank you.

The rep is the only person who can answer this.

 

[trendygirl]

Can anyone answer me, what will happen after 6 months of funds being frozen and if the period can be longer then 6 months?
They said that if i dont provide a reliable argument for them and what is my relationship with the other player, the funds will remain frozen for 6 months or longer.
My statement is i did not do chipdumping and thats it! Can the case be solved faster? Can they release my money faster then 6 months? Can anyone answer this?

I dont know what to respond to this. I specifically told them i dont know the other person and that we did not do chipdumping and we did not loose money intentionally etc.

In fact, we played for like half an hour 1 vs 1 ! If we were to chipdumping, wouldnt we end the play in like 5 minutes, so that we dont loose money on stupid rake???

 

[Tirilej]

Can anyone answer me, what will happen after 6 months of funds being frozen and if the period can be longer then 6 months?
They said that if i dont provide a reliable argument for them and what is my relationship with the other player, the funds will remain frozen for 6 months or longer.
My statement is i did not do chipdumping and thats it! Can the case be solved faster? Can they release my money faster then 6 months? Can anyone answer this?

I dont know what to respond to this. I specifically told them i dont know the other person and that we did not do chipdumping and we did not loose money intentionally etc.

In fact, we played for like half an hour 1 vs 1 ! If we were to chipdumping, wouldnt we end the play in like 5 minutes, so that we dont loose money on stupid rake???

I don't know if you have sent a message yet to the rep, but what I do know is that he have already read this thread.

That mean that there is no idea to try and tell him a lie because he already know what have happened.
If you haven't sent him a pm yet then do it and hope for the best.

 

[trendygirl]

I have sent a pm to the rep. I still wonder if there is someone else who experienced this accusation with bet365 ?

Can someone who is willing to help me, answer me these particularry questions ?

1) If my statement is i dont know the other person and we did not do chip dumping, what will happen with my funds?
What happends with my account and funds, if bet365 continue to email me the same thing : "our department say you did chipdumping" and i continue to say i didnt?

2) The last email i got from them, was saying that they will frozen the funds for 6 months or more, until i provide them with a believable story.
What means for them a reliable story? Isnt this a trick to keep the funds for themselves? I believe they want to hear from my mouth that i chipdump and break the rules,
so they can have proof and keep the money. What should i do ?

They keep asking me what is my relationship with the other person. I am possitive 100 % that if i say i know the other person, it will only do harm!
I ask for the last time, did anyone here on this forum, was in my situation and got his money back? And if yes, how did he do that?

Thank you!