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Bet.ibc (acc.exx service)

Discussion in 'Sportsbook Complaints' started by Earwen, Aug 30, 2018.

    Aug 30, 2018
  1. Earwen

    Earwen New Member

    Location:
    Rome
    I have a big problem bet.ibc, from Acc.Exx (account exchange) to be more specific.
    This is a bet.ibc's guaranteed service, specialized in proving bet365, betfair and other sportbooks account. Very expensive, tbh, but hey, they are guarateed.

    They provide me a bet365 account, i deposit 1500eur and after 2 days account was blocked.
    They told me that their account was under investigation and it would take a bit, but to be calm and quiet because they would fixed it soon and that their account are 100% safe. "Hey, we are guaranted".

    5 months passed. I've asked for info every 15days and they always said to me that everything will be fixed, and that their account are always 100% safe.

    Right now i just was too annoyed from this situation, i know that investigation can require up to 2-3months in some rare case, but not more; and since they continue to say that money will be back 100%, i asked for

    1) have the money back
    or
    2) a new account with money inside

    They refuse, and stop ro reply me.

    So i could say, im in trouble with a "trustly and guaranteed" bet.ibc service.
     
  2. Oct 3, 2018
  3. Earwen

    Earwen New Member

    Location:
    Rome
    Hello
    I posted this complains 1 month ago

    As read in the FAQ, i didnt try to regain money from that sportbook via other parts (asking in other forum, or on facebook group, ecc)

    I just would like to know if you can help me in this situation (or if you are just working on it)

    Thank you so much
    Mauro
     
  4. Oct 3, 2018
  5. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    You can send a PM to @maxd , he's the CM complaints manager, and ask whether he can help in your case.
     
  6. Oct 3, 2018
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    The trouble is that Bet365 is notorious for not cooperating with third party complaints services like ours. And as far as I can see Bet365 would need to cooperate in order for this to go anywhere.

    That said, if you want to give it a shot then I'll do what I can. You'll need to file a complaint with us, go here to start that process: Submit Your Online Casino Complaint - Casinomeister

    Of course the same can be done from the navbar up top:

    Bet.ibc (acc.exx service): how-to-submit-pab.jpg,Oct 3, 2018
     
    Last edited: Oct 3, 2018
    mack341 and Harry_BKK like this.

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