bad casino titan

[darkpixie]

I just had terrible sessions at this place, so what do they do when I request to close my account? Offer a $20 free chip 50X play-through $100 max cash-out and any random gets confiscated. It seemed every single game I played I had to get 150-300 spins before hitting the feature if I played all the lines. No one has that kinda bankroll, just emailed to have them close my account again.

 

[bsilva028]

i dont know if i played before or then i like to play slots
so i was choosing many slots without look

does casino titan need a spanking??? LOL that's the first thing that came to mind when I read the title.......I'm sorry, it's Pina's fault.

But anyways, I agree that if you have a log of the chat, then titan doesn't have a case in regards to the 99x WR, but, you did break the T&C by playing a progressive slot. If you played the progressives AFTER you met the WR, then they don't have a case in that sense, either.

Keep us updated.

 

[bsilva028]

casino titan

i have copy of all the chats
i have sent an e-mail with copy of the chat saying it was 25x
for supoort and for finance@casinotitan.......
usually i was playing on rival casinos and when some slot is forbiden in the bonus they simply dont open and appears the message.............
i was thinking that here was like there.... now i dont remember if i played the progressive slots before or after the WG.
then roulet and cards i dont like

i know that i have the copy of the 1st speak with chat saying 25X and of the 2nd saying its 99x
what is strange is that, they only told the 99x after the request of withdraw.
it means
if i never hadnt made a withdraw the WG was 25x, like i made the WG was99x ?
for me thats a bed excuse to dont pay the winnings

i dont know if i played before or then i like to play slots
so i was choosing many slots without look

 

[bsilva028]

casino titan

ahh only to finish about the "player from portugal" they make cheats with the bonus
my only bonus there was on the signup a $10 or $20 free chip (i dont remember)
with 0,00$ of winnings
than it was the 400% bonus (deposite bonus) without winnings too
and 300% bonus (deposite bonus) with winnings that they dont pay me

 

[chuchu59]

I can kind of understand what's happened here with the progressive issue. Go through the casino and try and find any Real Series Video Slots that do not have a progressive jackpot. The problem is the casino is very vague when it comes to this term. If they meant a network progressive like Jackpot Cleopatra's Gold, Aztec Millions or the like, they need to spell that out. Yet, when I joined there the bonus coupon said I could play slots, yet excludes progressive. I remember going to live chat and being told that did not apply to RSVS's, just the network progressives. The fact they don't clarify this and then want to hold the player accountable for it is both predatory and roguish, IMO.

The casino has the ability to tie a coupon to the network jackpot machines to make them unplayable while the playthrough has not been made yet. BetPhoenix does just this. When going to play a network jackpot machine, it will not spin and gives you an error message. Secondly, the terms say that play on these will not count toward the wagering requirment, not that your winnings will be confiscated. Sorry, but based on what I know and the way this place operates, I have to side with the player here. They are setting people up to fail. I repeat, that is rogue behavior coming from an accredited casino.

If the RTG software can disable excluded games then we shall never have the problem of winnings being confiscated for this very reason. The responsibility should now lie with the operator in ensuring that the redemption of a coupon is tied to excluded games being unplayable whilst the coupon is active. Not too hard is it? Should this become the norm, then (at least for RTG casinos) one of the accreditation criteria should be that the casino should not void winnings because of play at excluded games.

 

[all4greed]

If the RTG software can disable excluded games then we shall never have the problem of winnings being confiscated for this very reason. The responsibility should now lie with the operator in ensuring that the redemption of a coupon is tied to excluded games being unplayable whilst the coupon is active. Not too hard is it? Should this become the norm, then (at least for RTG casinos) one of the accreditation criteria should be that the casino should not void winnings because of play at excluded games.

Well that would solve the problem. Wonder when that feature was added or maybe it was always there...

 

[takethemoney]

If the RTG software can disable excluded games then we shall never have the problem of winnings being confiscated for this very reason. The responsibility should now lie with the operator in ensuring that the redemption of a coupon is tied to excluded games being unplayable whilst the coupon is active. Not too hard is it? Should this become the norm, then (at least for RTG casinos) one of the accreditation criteria should be that the casino should not void winnings because of play at excluded games.

That's why I believe that the casinos that don't disable excluded games have predatory intentions. I have the same opinion of those as I do the one's who disable the playthrough counter or set false playthrough amounts.

I feel some people are not understanding why I am siding with the player here.
So, the rules say no progressives, but you can play slots. The problem is, the terms are not clear as to what the casino means by "progressives". You cannot go through all the Real Series slots without finding them all to be progressive. If the casino meant that the real series were ok, but the network jackpots were not, they cannot expect all players to automatically understand what that means. Those terms are clear as mud. Also, since the software is clearly capable of being set to exclude those games they should be set that way, not in such a way as to "bonus trap" and screw the player. Some culpability lies with the casino and I feel they should pay this player then fix the software and terms to ensure this can't happen. That is how a fair business should operate. Anything less than that makes them no better than the rogue casinos we so despise.

 

[bsilva028]

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today i just was on real time gaming site and theres a link to this site

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i filll the investigation form but casino titan is not there
will casino titan a non acredited rtg casino?
i send the copys of the 2 conversations atatched to the form

 

[Rusty]

Actually the whole term is like this:

2. Please note that Baccarat, Craps, Roulette, Sic Bo, War, Bingo, Caribbean Stud, Caribbean Draw, Let Them Ride, Caribbean Holdem Poker, Texas Hold’em Bonus Poker, 3 Card Rummy, Perfect Pairs, Red Dog, Tri-Card Poker, all Video Poker and all Progressive games are excluded from the coupon play through unless otherwise stated. The Casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the bonus is wagered on excluded games before the wagering on allowed games is completed fully. Please note that Pai-Gow Poker and Blackjack will count 5% towards the wagering requirement.

So yes, they can and will void the winnings if excluded games are played.

No they can not based on that term.

Thanks for that though and that does change things slightly but you and others are still reading the term wrongly.
That term clearly states withhold from withdrawal which suggests the funds will be returned to the players account.
It does not state the sum total of a players balance will be confiscated or that all winnings will be void as you state.
Also note that they reserve the right which suggests that there are circumstances where a withdrawal will be allowed under these circumstances but on this occasion they reserved their right to deny withdrawal for a reason.

So what we need to know is why the balance was confiscated (including deposit according to OP) and why they reserved the right on this occasion to deny a cashout.
If this information is incorrect the OP should clarify.

 

[Rusty]

My thoughts exactly after reading post after post of players complaing about winnings being confiscated for broken terms and conditions.....no wonder the casinos have gone to the other side with caution...these players are what makes online gambling the pits anymore..Casinos trying to protect themselves from so many trying to cheat the system...Makes real players life a bit hard in this environment IMO...

I feel that a player that abuses a bonus should be banned, period. No if's ands or but's about it..because if they try it once you know they will keep trying it till the gets one through...where I am reading that this has happened..

I also see many new members coming here to complain and they are not new players but seasoned players trying to get around the T&C's crying foul when they get caught trying to cheat the casino then claim innocence...

The same old rantings are getting really old....just stop taking bonuses thinking you can ignore the rules..and coming here trying to make them pay up knowing you are in the wrong as so many of you already know that you are.
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Sometimes I think you are being ironic Silcnlayc but I know you are just saying things as you genuinely see them.

Your point that some players abuse the system deliberately and then come here looking for support is legitimate and it is very frustrating, especially for those that put the time in to try and help rather than just jumping all over a complaint because they have made an assumption the player is at fault.

That said though, if you think bogus T&C's and FU clauses are simply the result of advantage seeking players then you must also believe in Santa.
You are out of line for calling out players who complain, many of whom have a genuine gripe. Take things on a case by case basis and judge each on its merits - no need to tar all with the same skewed brush.

You should understand that T&C's need to be reasonable and acted upon fairly if Casinos are to gain the trust of the player.
If the OP is honest in this case and you consider a Casino that confiscated their entire balance for playing an excluded game (which did not advantage the player and which can be automatically prevented by the operator if they enable the option) and where this action is not stated in their own T&C's is accredited material then I simply give up.

Even though you are happy to complain about other players complaining you benefit equally from any changes made because it was brought to light and changed for the good of the player.

Now as yet I don't know if the OP has been entirely honest and nor have I heard the Casinos side of the argument so I can not make a judgement but as things stand I would like to hear the Casino explain their actions.
It may yet be the OP is jacking us off but we need to take their version of events on face level until we get more information otherwise every complaint would never be heard much less acted upon.

Casinomeister exists for people to complain not for people to complain about people complaining and now you have me complaining about you complaining about people who complain!

No offence sylc I just strongly disagree with you.

 

[KasinoKing]

It does not state the sum total of a players balance will be confiscated or that all winnings will be void as you state.

Doesn't it?
Well I'm confused!

The Casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the bonus is wagered on excluded games before the wagering on allowed games is completed fully.

Maybe this rare sunny day in the UK is affecting one of our brains!

KK

 

[silcnlayc]

Rusty: No offence sylc I just strongly disagree with you.
__________________

And, that, you are allowed to do..no harm no foul...

I do feel you have picked and chosen a few things from the whole gist of what I was saying..and that is..we have seasoned players coming here signing up and complaining about bonuses saying they knew no better, taking up time and efforts that should go to real player issues where casinos have gone to the wayside (I know some do , I do not deny this at all) ..We even had one come here denying to have numerous accounts on thier computer, and claimed no knowledge at first...but then said, yes, many use their computer so maybe that is why it looks like numerous accounts from same computer...

You are out of line for calling out players who complain, many of whom have a genuine gripe.

Ok, I missed this part...I cannot seem to find this..unless you were replying to this below?

I also see many new members coming here to complain and they are not new players but seasoned players trying to get around the T&C's crying foul when they get caught trying to cheat the casino then claim innocence...

As you can see I said many, not all..

So, these are the ones I am pointing out..The ones that try to get around the rules..not the ones with legit complaints. .

.

 

[Tengil]

My thoughts exactly after reading post after post of players complaing about winnings being confiscated for broken terms and conditions.....no wonder the casinos have gone to the other side with caution...these players are what makes online gambling the pits anymore..Casinos trying to protect themselves from so many trying to cheat the system...Makes real players life a bit hard in this environment IMO...

I feel that a player that abuses a bonus should be banned, period. No if's ands or but's about it..because if they try it once you know they will keep trying it till the gets one through...where I am reading that this has happened..

I also see many new members coming here to complain and they are not new players but seasoned players trying to get around the T&C's crying foul when they get caught trying to cheat the casino then claim innocence...

The same old rantings are getting really old....just stop taking bonuses thinking you can ignore the rules..and coming here trying to make them pay up knowing you are in the wrong as so many of you already know that you are.
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Yes this guy obviously tried to cheat the casino by playing a few rounds on progressives that usually have a HE of over 10%. So by you saying he tried to cheat, then he would have needed to be aware of the term.

So what did he try to achieve with his cheating?

Same with chopper84 case, there would have been many more legit ways to play that would have been more EV+ even if roulette would have been allowed.

 

[bsilva028]

the confiscated value was of $1000

No they can not based on that term.

Thanks for that though and that does change things slightly but you and others are still reading the term wrongly.
That term clearly states withhold from withdrawal which suggests the funds will be returned to the players account.
It does not state the sum total of a players balance will be confiscated or that all winnings will be void as you state.
Also note that they reserve the right which suggests that there are circumstances where a withdrawal will be allowed under these circumstances but on this occasion they reserved their right to deny withdrawal for a reason.

So what we need to know is why the balance was confiscated (including deposit according to OP) and why they reserved the right on this occasion to deny a cashout.
If this information is incorrect the OP should clarify.

 

[bsilva028]

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no
i do not try to make cheat never
simply i was thinking that the forbiden games shouldnt open like in rival casinos
i am not mentionting any special casino
only software
so like i said, i have played many slots, changing games to try another slots with different games without pay atention in progressives or not, but, if i played the progressive before the WG was not to cheat
if i played after, they can not stay with the winnings
then
the casino is cheating me as player yes
because the 1st live chat told me 25x i played much more than 50x and until i made the withdraw the WG was 25x, and to dont pay me my winnings they give the bad excuse with a 2nd live chat saying 99x

so whos lying here??
the 1st live chat or the 2nd live chat? the 2 of the casino support !!!!
the confiscated value was of $1000

 

[silcnlayc]

spiderlegz: this guy obviously tried to cheat the casino by playing a few rounds on progressives that usually have a HE of over 10%. So by you saying he tried to cheat, then he would have needed to be aware of the term.

So what did he try to achieve with his cheating?

Same with chopper84 case, there would have been many more legit ways to play that would have been more EV+ even if roulette would have been allowed.

No disrespect here but I have no idea what HE is and I do not even know how in the world to do an EV+ or even know what EV+ really stands for. On the other hand, I really do not care to learn this stuff because I am a slot player not a mathmetician...and all these things mean absolutely nothing to me.

This also has nothing to do with a player trying to outsmart a casino only to get caught...now read this..I said A PLAYER..not all players and not THIS player, but A PLAYER. My caveat...

.

 

[bsilva028]

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the casino is cheating the player (me) when the same support the same person (LINDA) tolds 2 differnt things, in 2 live chat sessions
before the deposite WG is 25x
after the withdraw is 99x
and as i said i have copies of the conversations
may be a 3rd live chat session tolds another different thing like 999x????

 

[silcnlayc]

bsilva028: the casino is cheating the player (me) when the same support the same person (LINDA) tolds 2 differnt things, in 2 live chat sessions

Hopefully you PAB and sent the chat in to help your case.

.

 

[bsilva028]

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Hopefully you PAB and sent the chat in to help your case.

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yes like i said i was on this site

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(RTG site) and in the site it has writeen this "CDS will act as mediator between players and Hasting's licensees - click on the logo above to be re-directed to the CDS resolution website." and a link that goes to here

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i fill there the form and send the 2 conversations atatched to they check that the same support same person tells 2 different things

i suggest to all the people that have problems with RTG casinos fill the form of the site above

 

[debzy]

In an attempt to defend my stupidity, I generally play on bonuses at iNetBet, where they don't exclude any Real Series Games except for specific bonuses, i.e. new games, etc. I make it a practice to look at the list of games by using the coupon details in the cashier. It generally lists all the real series slots and because I've done it so many times, if I see what I think is the whole list I play all the games. I always read the terms and conditions carefully, so why I didn't at Casino Titan until I noticed that after a long time of play my playthrough wasn't going down, I don't know. They have always been a lot like iNetBet so it didn't occur to me. Yes, stupid, I know. But the difference is that where iNetBet specifically says:

"Unless otherwise stated offers do not apply to Craps, Roulette, Sic Bo, Multi-Hand Video Poker, Video Poker, Texas Hold'Em, Blackjack/21 variants or Baccarat play. Any play on these games using a balance that includes any bonus or part thereof, will result in all winnings becoming null and void."

That's pretty clear to me. I would never even think of questioning it. Casino Titan says they reserve the right. That means, to me anyway, that there is a chance that they might give me my withdrawal if I can prove that I wasn't playing those games maliciously. Also, since those games did not count toward playthrough, then I don't understand what the difference is. My balance before the excluded games was just under $400 and my balance afterwards was around $330. I lost $70 by playing those games and now had to make a $1400 playthrough, which I did, once I realized the mistake I made. Also, once I looked closely at the list it says "some Real Series games" were excluded. Why not list the specific games so there is no question? If I were a newbie, would I really know what "Progressives" are? They all look like progressives to a newbie with random jackpots progressively getting bigger...

I'm not a newbie - I've been gambling for well over 10 years. I know all about reading terms and conditions and stupidly didn't this time. I made a mistake. I merely asked for opinions. If they don't give me the money, it's not like it would have changed my life. After fees, etc., it would have been around $200. I just wanted them to change their terms and conditions to accurately reflect what they were telling me, including the part about money being taken from my cash account first and then the bonus account. Why did they even put that in there? What does it really mean, then? Suffice it to say, I will be scouring terms and conditions from now on and will probably not take a bonus if there are any terms I don't like. You're right, I took the bonus, but terms and conditions that are vague can be interpreted different ways. Say what you mean in them, that's all.

 

[bsilva028]

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and in this site

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it dont have casino titan as a licensed rtg casino
is casino titan really licenced by RTG ? or is like the "virtual casino group"? (cool cat, cirrus and others) ??

 

[silcnlayc]

but terms and conditions that are vague can be interpreted different ways. Say what you mean in them, that's all.

I agree. All casinos have their own T&C's and their own little twists to them.

Very careful treading is required if one wants a bonus. Many take bonuses. No problem there either.

I, personally, not that it matters, would rather play without and not have to worry about the different "little twists" each casino throws in there to confuse the issues.

.

 

[Rusty]

Doesn't it?
Well I'm confused!

The Casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the bonus is wagered on excluded games before the wagering on allowed games is completed fully.

Maybe this rare sunny day in the UK is affecting one of our brains!

KK

You can't be that confused or you would not of elected not to bold the relevant part in the middle which gives it context.
I will post this again.
It does not state the sum total of a players balance will be confiscated or that all winnings will be void
Withhold from withdrawal does not translate as confiscate from balance. That is pretty basic.
It could be argued that is what it means at a stretch but the term is ambiguous at best if it is being used to confiscate players balances on a withdrawal request.

I have not made any conclusions yet about Casino Titan - I will wait to see what they say.

 

[takethemoney]

You can't be that confused or you would not of elected not to bold the relevant part in the middle which gives it context.
I will post this again.
It does not state the sum total of a players balance will be confiscated or that all winnings will be void
Withhold from withdrawal does not translate as confiscate from balance. That is pretty basic.
It could be argued that is what it means at a stretch but the term is ambiguous at best if it is being used to confiscate players balances on a withdrawal request.

I have not made any conclusions yet about Casino Titan - I will wait to see what they say.

I'm surprised they have not weighed in yet.

 

[Rusty]

And, that, you are allowed to do..no harm no foul...

I do feel you have picked and chosen a few things from the whole gist of what I was saying..and that is..we have seasoned players coming here signing up and complaining about bonuses saying they knew no better, taking up time and efforts that should go to real player issues where casinos have gone to the wayside (I know some do , I do not deny this at all) ..We even had one come here denying to have numerous accounts on thier computer, and claimed no knowledge at first...but then said, yes, many use their computer so maybe that is why it looks like numerous accounts from same computer...

Ok, I missed this part...I cannot seem to find this..unless you were replying to this below? As you can see I said many, not all..

So, these are the ones I am pointing out..The ones that try to get around the rules..not the ones with legit complaints. .

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The reason I picked on the "gist" of what you were saying is because you are saying it in this thread in the middle of an unresolved dispute so I took your comments in that context.

As I said I agree that there are those that will use this forum and its complaints procedure and the good nature of most of its members for their own nefarious, cheating means but that is not relevant to this thread - yet.

My main concern though was that you seem to believe the only reason a Casino has dodgy practices and T&C's or impossible WR is because of fraudulent players and again that you chose to give that opinion in this thread.

Why not open a thread about advantage players and how they disadvantage the genuine player - that would be a worthwhile debate.