Grosvenor Bad CS experience

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Got to say I have never been so badly treated by a supposedly reputable casino.
As posted a while back, I applied for Black card status(vip), was accepted pending sending a bank statement,which i did,
the following day my deposits were suspended.
Online chat said my account was being reviewed, that was 19 days ago, no explaination or response and still cant deposit.
Sent an email saying I was not happy which was ignored.I totally refuse to waste my time waiting to get into chat or trying
for 30 mins on the phone to speak to them in person,As they have no active rep here I cant go down that route.
You might say they were not happy with my financial situation and affordability status but Mecca who have the same
bank statement have just elevated me to to Royal VIP status so I think its simply down to incompetence and apathy
on Grosvenors part.I still get all the offers from them but cant take advantage of them.I am just going to hang in there
and see if they do ever realise I am effectively still suspended.
It has happenned before, the blockage took 21 days to sort out and that was only through chasing them every day, wont be
doing that this time,
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Just find it so annoying, I mean how long does it take them to send an email, even if its bullshit..
I just hate being ignored, always seems to to be the big UK outfits who treat customers like shit.
I would trust them completely as regards payment, they are rock solid but CS is just so bad
 

SnakeFood

Yummy!
Joined
Apr 27, 2020
Location
London
I keep getting messages about Black Card. If I don't send them 3 months bank statements, copy of passport or driving license, utility bills, occupation and origin of gaming funds, I'll lose my status.

I also get at least one email a day offering odds boosts etc. Non stop to be honest.

Shame. Have been a good customer of theirs for 30 years land based and have used their online site regularly.

Clearly I won't be able to play their soon.

Well done UKGC. Political TWATS
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
I keep getting messages about Black Card. If I don't send them 3 months bank statements, copy of passport or driving license, utility bills, occupation and origin of gaming funds, I'll lose my status.

I also get at least one email a day offering odds boosts etc. Non stop to be honest.

Shame. Have been a good customer of theirs for 30 years land based and have used their online site regularly.

Clearly I won't be able to play their soon.

Well done UKGC. Political TWATS

Much as I hate what the UKGC are doing to uk gambling,its down to how casinos carry out their obligations,
many treat customers as lying scumbags. completely wrong.

I would strongly advise players at Grosvenor not to apply for Black card status,all my problems started when
i did,
 

Mr_Slot5

Experienced Member
Joined
May 6, 2019
Location
Cheshire
Much as I hate what the UKGC are doing to uk gambling,its down to how casinos carry out their obligations,
many treat customers as lying scumbags. completely wrong.

I would strongly advise players at Grosvenor not to apply for Black card status,all my problems started when
i did,
Yeah, your financial situation should be no concern of the casino, it should be no concern of anyone really unless you are applying for credit or a mortgage etc where future repayments depend on your income.

I detest this nannyism that we are seeing in increasingly more and more instances.
 

SnakeFood

Yummy!
Joined
Apr 27, 2020
Location
London
I'm never sending that kind of info, so it'll be bye bye to black card for me.

End game clearly points to nowhere safe to play . Very sad. I should be able to spend my money as I choose.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Yeah, your financial situation should be no concern of the casino, it should be no concern of anyone really unless you are applying for credit or a mortgage etc where future repayments depend on your income.

I detest this nannyism that we are seeing in increasingly more and more instances.
Sadly years of putting folks into financial difficulties with dodgy practices have came home to roost.

It’s all chipmonkz fault, the end.
 

Mr_Slot5

Experienced Member
Joined
May 6, 2019
Location
Cheshire
I'm never sending that kind of info, so it'll be bye bye to black card for me.

End game clearly points to nowhere safe to play . Very sad. I should be able to spend my money as I choose.

This is it...you are well within your rights to spend your money as you want...but the UKGC seem to think differently
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
When you think about it, affordability should not part of any assessment deciding whether you are allowed to play, providing any money you deposit has been acquired by honest means, that should be all that matters.
No one has the right to question how you spend your money bearing in mind the taxman has already taken
a chunk out of it.If you spend more than you can afford, hard shit, go and find another hobby, dont make
the other 95% of players suffer for your actions
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
This is it...you are well within your rights to spend your money as you want...but the UKGC seem to think differently
Playing devils advocate, the UKGC didn't bring in AML laws, which seem to go hand in hand with RG checks, and I'm sure if it wasn't for them there wouldn't be as much asked for. (pressed enter too soon so had to edit my post :) )
 

dpp00

Experienced Member
Joined
May 19, 2012
Location
uk
Nicole Kidman is pretty old now. Plus I am not into women

everyones (been in) i mean into nicole kidman :)
 
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