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Another Inetbet birthday bonus issue

Discussion in 'Casino Complaints - Bonus Issues' started by NZmumof4, Apr 14, 2008.

    Apr 14, 2008
  1. NZmumof4

    NZmumof4 Dormant account

    Occupation:
    slacker NOT!!!!!
    Location:
    SNOWY vt
    :mad:
    Start at the bottom to read my initial email to inetbet......I am still in the dark as to how someone with a 14 cent withdrawal amount....with no playthrough.... who uses a coupon for 90% ...then deposits ....then the match does not show up....then contact support....then get me the customer even more confuzzled.......then when the customer who deposits every week complains as they feel they have been ripped off.....support tells the cutomer "we will close your account" I was hurling insults"...like I said in my email I am shocked!!!!!!!!!!!!!!!!

    What is it wiyj your attitude.
    I politely explained to you twice the terms of the coupon you entered only for you to say you have been ripped off.
    If you feel you have been ripped off we can close your account and you can play elsewhere.
    Being a customer does not allow you to hurl inssults.
    ----- Original Message -----
    From:
    To: This email is not visible to you.

    Sent: Sunday, April 13, 2008 7:41 PM
    Subject: FW: Re: coupon issue upset and confused


    WOW "ok I won't bother" is this the way to treat a customer, I am totally shocked!!!!!!!!!

    So I am a bother to you? well tough ...I am a paying customer who also got ripped of today, I am allowed to question that for sure.



    -------------- Forwarded Message: --------------
    From: "Support" <support@inetbet.com>
    To:
    Subject: Re: coupon issue upset and confused
    Date: Sun, 13 Apr 2008 18:23:43 +0000

    Kim
    OK, I wont bother explaining iy again for you, so I have removed the coupon.
    You have no coupon and no playthrough now.
    Kind regards
    CSR Alan
    ----- Original Message -----
    From
    To: This email is not visible to you.

    Sent: Sunday, April 13, 2008 7:16 PM
    Subject: Re: coupon issue upset and confused


    Hi support, I am totally confused and upset...when I went to deposit today I had a WITHDRAWAL amount of 14 cents and no playthrough on the 14 cents ...so I entered a coupon it came up saying I had a 90% match on my next deposit so I went ahead and deposited and nothing showed up !

    Have you been in my transaction history?

    This happened to me last week and after contacting support it was fixed. I am very upset over this, as a player at inetbet I "KNOW" the rules and if I had a playthrough sitting on a measley 14cents I would have played it before I added a coupon.
     
    Last edited: Apr 14, 2008
  2. Apr 14, 2008
  3. NZmumof4

    NZmumof4 Dormant account

    Occupation:
    slacker NOT!!!!!
    Location:
    SNOWY vt
    Kim
    I never said you got the bonus, I said you have to met a playthrough prior to it redeeming, when you hit the requirement tha coupon will redeem.
    ----- Original Message -----
    From: xxxxxxxxxxxxxxxx
    To: This email is not visible to you.
    Cc: xxxxxxxxxxxxxxxxx
    Sent: Sunday, April 13, 2008 6:15 PM
    Subject: coupon issue


    Hi support,
    I never got the bonus!!!!!!!!!!!!!! I deposited 40.00 and never got the 90% match bonus, how can I play through something I did not get, can you please help warm regards Kim.




    ------------- Forwarded Message: --------------
    From: "Support" <support@inetbet.com>
    To: xxxxxxxxxxxxxxxxxxxxx
    Subject: Re: deposit/coupon issue
    Date: Sun, 13 Apr 2008 17:02:02 +0000
     
  4. Apr 14, 2008
  5. NZmumof4

    NZmumof4 Dormant account

    Occupation:
    slacker NOT!!!!!
    Location:
    SNOWY vt
    Kim
    I never said you got the bonus, I said you have to met a playthrough prior to it redeeming, when you hit the requirement tha coupon will redeem.
    ----- Original Message -----
    From: xxxxxxxxxxxxxxxx
    To: This email is not visible to you.
    Cc: xxxxxxxxxxxxxxxxx
    Sent: Sunday, April 13, 2008 6:15 PM
    Subject: coupon issue
    Dear Kim
    The coupon has a playthrough that has to be met first, you have not reached this yet, that is why the coupon has not redeemed.
    It clearly states the requirements on the coupon and the playthrough required..
    At this time you are just under $150 short of this.
    Kind regards
    CSR Alan


    Hi support,
    I never got the bonus!!!!!!!!!!!!!! I deposited 40.00 and never got the 90% match bonus, how can I play through something I did not get, can you please help warm regards Kim.




    ------------- Forwarded Message: --------------
    From: "Support" <support@inetbet.com>
    To: xxxxxxxxxxxxxxxxxxxxx
    Subject: Re: deposit/coupon issue
    Date: Sun, 13 Apr 2008 17:02:02 +0000
     
    Last edited: Apr 14, 2008
  6. Apr 14, 2008
  7. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    Assuming that you posted all your emails back and forth, that is an example of a very rude CS person, really terrible CS and one who needs to use a spell check.
     
    2 people like this.
  8. Apr 14, 2008
  9. NZmumof4

    NZmumof4 Dormant account

    Occupation:
    slacker NOT!!!!!
    Location:
    SNOWY vt
    First of all I am sorry for the broken emails as it would not let me put it all in one posting...yes these are truthfully all the emails from this issue today i am so upset as I deposit there a lot and like to think i am a good customer
     
  10. Apr 14, 2008
  11. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    Gotta love the standard response from them :rolleyes:
     
  12. Apr 14, 2008
  13. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    I hope you are kidding..........right?
    Surely that is not a standard response, especially when the customer was not being rude to them.
     
  14. Apr 14, 2008
  15. NZmumof4

    NZmumof4 Dormant account

    Occupation:
    slacker NOT!!!!!
    Location:
    SNOWY vt
    Even if I made an error ( and I don't think I did) my dismay is the the replies I got from support, I have not had a lot of money to play with in the past week or so ...so I thought I would use the birthday promos...this happened to me last week with a coupon but it was fixed with no negative overtones
     
  16. Apr 14, 2008
  17. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    The replies you received are inexcusable, I would think that management owes you a apology. Alan could use some CS training and if I were his supervisor, he'd be reprimanded.
     
    1 person likes this.
  18. Apr 14, 2008
  19. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    No, not kidding at all.

    Find any iNetBet thread, and you will see. That's their standard response, "you don't like it here, go somewhere else".
     
    2 people like this.
  20. Apr 14, 2008
  21. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I am totally shocked at the responses you received from Alan - he has never been anything but polite and helpful to me over the years.

    Quite apart from the atrocious spelling and grammar, his tone and attitude was completely unacceptable.

    On the other hand, I also believe the player did not read the terms carefully, as the 90% birthday coupons at Inetbet require the deposit to be wagered xx amount of times BEFORE the bonus is credited. These coupons were NOT instant match bonuses, and the terms were indeed clearly stated with the coupon on the website.

    In this kind of case, it is never a good use of time to continue corresponding with Customer Service - just email the Manager and make a formal complaint.
     
    2 people like this.
  22. Apr 14, 2008
  23. ballysdb

    ballysdb Dormant account

    Occupation:
    automotive biller
    Location:
    Long Island NY
    It's funny I would come across this thread.
    I just redeemed the 90% coupon at Inetbet. I then deposited $20.00 and nothing but the $20 deposit I made showed up. I couldn't find a phone number for them so I did a PM to the rep here. Haven't heard anything back yet. I don't understand why I wouldn't get it as I had no money in my account.
     
  24. Apr 14, 2008
  25. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Reprimanded my ass...if that boy worked for me his ass would be fired first thing in the morning...I tell you the truth...INetBet is absolutely getting terrible at customer service or should I say "No Customer Service"...there's starting to be post after post and thread after thread on here about their customer service attitude and then some forum member states the facts on here and INetBet Promos comes on and the first thing they always have to say is "well you should contact CS instead of posting on the forum"...same standard response all the time...I'm really surprised that Emily has not come on the forum here and addressed this continuing issue of poor customer service...:rolleyes:
     
    3 people like this.
  26. Apr 14, 2008
  27. NZmumof4

    NZmumof4 Dormant account

    Occupation:
    slacker NOT!!!!!
    Location:
    SNOWY vt
    NIFTY ty so much for clarifying the birthday bonus ...I had not idea I had to play my money twice before the bonus would activate SHEESH, I certainly did not read the bonus that way, I thought it was an instant match bonus....I wish now I had not added a bonus or deposited at all today ...as I could have used my precious deposit elsewhere.

    Cheers Kim :0)
     
    1 person likes this.
  28. Apr 14, 2008
  29. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    You won't find a phone number or live chat either one with them Deb because they don't have them and apparently don't want to step foot into the 21st century !!
     
    1 person likes this.
  30. Apr 14, 2008
  31. NZmumof4

    NZmumof4 Dormant account

    Occupation:
    slacker NOT!!!!!
    Location:
    SNOWY vt
    <<<<<<<<<<< is moving to TX this year :) and cannot wait. TY all for your input, I deposit a LOT at inetbet and never used coupons all that much however it is much harder for me to deposit so I use coupons more than I used to....on a brighter note I just found out today my son is coming back from the Middle East this week after being deployed yippeeeeeeeeeeeee:thumbsup:
     
    2 people like this.
  32. Apr 14, 2008
  33. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Congrats on your son coming back home and I hope he has a very safe trip back...:thumbsup:
     
    1 person likes this.
  34. Apr 14, 2008
  35. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    That is awesome news! I'm so happy for your family!:thumbsup:
     
  36. Apr 14, 2008
  37. NZmumof4

    NZmumof4 Dormant account

    Occupation:
    slacker NOT!!!!!
    Location:
    SNOWY vt
    I know I am changing this thread conversation :p I am so proud of the troops!!!!!!!!!!!!!!!!!!!!! this was my sons first deployment and he will probably have 3 more this year because of what he does :eek: I appreciate your feedback as I was so upset to be talked to in this manner and it justified my feeling that it was so wrong. cheers Kim.
     
  38. Apr 14, 2008
  39. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    I might be wrong but seems there was another thread that mentioned this Alan's person name and it mentioned how rude he was.
    I will say that when Emily responds, she isn't rude or condescending but who ever the Inet promo person is could use a few lessons from her.

    Just my opinion but if someone has a issue with a known casino that frequents the forum here, they should first give the casino in question a private PM or email and then if the response isn't satisfactory, then they can take it public if they desire.

    That is not what happened in this case. They did contact the casino first and then they got that rude response from Alan.
     
    1 person likes this.

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