Another Inetbet birthday bonus issue

[Mousey]

It's funny I would come across this thread.
I just redeemed the 90% coupon at Inetbet. I then deposited $20.00 and nothing but the $20 deposit I made showed up. I couldn't find a phone number for them so I did a PM to the rep here. Haven't heard anything back yet. I don't understand why I wouldn't get it as I had no money in my account.

This, is the answer ...

....

On the other hand, I also believe the player did not read the terms carefully, as the 90% birthday coupons at Inetbet require the deposit to be wagered xx amount of times BEFORE the bonus is credited. These coupons were NOT instant match bonuses, and the terms were indeed clearly stated with the coupon on the website.

....

 

[kakata]

Yes, but they cannot spit in your face, if you, good customer, misread or misundearstood theyr T&C.
Cmon guys..will always be someone who take theyr defense...unfukkinbelievable.
Also when theyr rudeness and lack of professionality is so evident.

 

[Mousey]

Hi all, just a quick update ..I received an email in the early hours of the morning from support explaining the coupon I used and the T & C'S in a way I could understand ( not like the emails I was sent earlier)...I see from reading the posts that I wasn't the "ONLY" one that was confuzzled by these coupons I also might add as confused as I was and thought I was being ripped off there is no excuse for this kind of customer service & I have received no apology from support & I do not expect one!! . I will continue to deposit at inetbet as they "DO PAY OUT" but from now on I will not look as highly on thier customer support!!! also they need to get a phone line and get with the year 2008!!!!!!!!!!!!!!!!!!!!

I agree, CS could have been much better. I also agree that INetBet should (at the very least) have phone support in addition to emails.

 

[bernynhel]

Loooooooooooooooooooooong ago I told these A-holes to close my account and NEVER let me back in. For EXACTLY what's goin on in this very thread!

It's been so long I've actually forgotten and clicked ona banner or two, here and there, and when I couldn't log in or register or whatever, and I still couldn't remember what went down, I have emailed and received replies from someone who OBVIOUSLY remembers ME and they explain the history. An I say, "Thank-you, A-hole, I remember now! Keep up the good work."

If I had ever experienced THAT level of customer service while STILL a customer, I might use a nickname that begins with the 2nd letter of the alphabet as my term of endearment for describing 'these people' - and I use that term LOOSELY (people, that is, NOT A-hole cuz that's right on) - instead a the first!

And another thing, as far as I'm concerned, I don't give a S**T WHAT NZmumof4 read wrong or right, no matter which way you stir it, clockwise, counter clockwise (opposite way), this casino's BS attitude is STILL BS attitude and they are.....well, "A-holes" really is the best description that comes to mind. That and expletive enhancements on A-holes too! But that comes later when I've had extra time to think about it and work myself up!. Stay down NZ!

 

[bernynhel]

I agree, CS could have been much better. I also agree that INetBet should (at the very least) have phone support in addition to emails.

Oh YEAH! That's ANOTHER thing! WHY don't they have a PHONELINE??? Don't worry Ima tell you inna next paragraph...

Cuz they would be so busy handling calls from customers who they have just PISSED OFF through their EMAIL, that they'd NEVER have TIME to do ANYTHING else!! I remember having THAT epiphany 3 years ago! Like it was yesterday! Are my EARS red? (see avatar)

 

[bryand]

Update

Before reading this thread I too deposited this weekend at iNetBet using the 90% birthday coupon and had to trade emails with them for an explanation (although I should have read through the T&C more carefully before using the coupon). I remember just seeing "20x" and not reading further for the additional 10x requirement. FWIW, my exchanges with iNet over this issue were prompt and professional although I would expect such a coupon from Virtual Group rather than iNet.

I apparently missed the point of the promotion: it's their birthday, not mine.

Unbelievable. For at least 4 hours I played the hell out of my initial $100 deposit (mostly at $1/spin) and emailed support requesting the bonus since I had far exceeded the WR (initally, 20x). Hours later I received a response stating I was only $1200 through $2000 WR. I could take the time to add up the spins in the history and prove I met playthrough but it's not worth it.

iNetBet coupons suck. Even the exclusive CM coupons have a 20x D+B playthrough. Fool me once.....

 

[suzecat]

What's with the Inetbet bash??????????? So they prefer to use email instead of phone, so what, get over it! Makes sense to let the pissed off player cool off during an email exchange instead of exposing their employees to the crap they find rude and offensive. Remember gambling is supposed to be fun/entertainment, not solve the world's problems...............just freakin' chill, would ya?

 

[just play]

What's with the Inetbet bash??????????? So they prefer to use email instead of phone, so what, get over it! Makes sense to let the pissed off player cool off during an email exchange instead of exposing their employees to the crap they find rude and offensive. Remember gambling is supposed to be fun/entertainment, not solve the world's problems...............just freakin' chill, would ya?

If lots of people are bashing a casino there MUST be a problem.

I disagree with letting the player cool off, I think it makes the player more upset. Not being able to talk to someone back and forth. Be it phone or live chat. Questions don't get answered or get answered incorrectly because of misunderstanding. Big mistake in my opinion not to have phone or live chat. But that's their decision to make.

 

[suzecat]

If lots of people are bashing a casino there MUST be a problem.

I disagree with letting the player cool off, I think it makes the player more upset. Not being able to talk to someone back and forth. Be it phone or live chat. Questions don't get answered or get answered incorrectly because of misunderstanding. Big mistake in my opinion not to have phone or live chat. But that's their decision to make.

There are lots of people bashing many places (IMHO) unjustly.........for instance, our beloved CM gets a load of crap on a regular basis.
Does that mean there's a problem in this forum.............no, I don't think so.

As to Inet's decision re phone/chat support.........that's their business decision. Doesn't matter a rat's ass if we agree, disagree, or just plain let it go. Haven't they said if you don't like it play elsewhere????????

 

[winbig]

Aren't they like the only casino that doesn't have a phone number for support? Business decision or not, it's bad. With all of the problems with mail not getting to/from the player with Yahoo or whatever, it's horrible to limit your support to only email.

And no, I don't play there...the above can be said about any business, not just online casinos.

 

[RobWin]

Aren't they like the only casino that doesn't have a phone number for support? Business decision or not, it's bad. With all of the problems with mail not getting to/from the player with Yahoo or whatever, it's horrible to limit your support to only email.

And no, I don't play there...the above can be said about any business, not just online casinos.

You reckon that they would let all of their customers register new accounts without giving their phone number ???

 

[suzecat]

Aren't they like the only casino that doesn't have a phone number for support? Business decision or not, it's bad. With all of the problems with mail not getting to/from the player with Yahoo or whatever, it's horrible to limit your support to only email.

I agree with you Winbig..............which is why PMing the rep tends to be a good way to get problems resolved. And no I don't wish to restart the posting circle with reasons why players should not have to PM to resolve problems. I get it! I agree with them! Inetbet doesn't offer phone/chat support! Get over it and/or play somewhere else!

Not ranting at you Winbig...........not really ranting at all........

 

[suzecat]

You reckon that they would let all of their customers register new accounts without giving their phone number ???

Gee I dunno..........you gonna try it and let us know?

 

[just play]

There are lots of people bashing many places (IMHO) unjustly.........for instance, our beloved CM gets a load of crap on a regular basis.
Does that mean there's a problem in this forum.............no, I don't think so.

As to Inet's decision re phone/chat support.........that's their business decision. Doesn't matter a rat's ass if we agree, disagree, or just plain let it go. Haven't they said if you don't like it play elsewhere????????

Of course there are people who bash casinos unjustly, of course CM gets bashed too, people are free to feel and post what they are thinking.


(and why didn't I get a smilie but Winbig and Rob did )

 

[suzecat]

Of course there are people who bash casinos unjustly, of course CM gets bashed too, people are free to feel and post what they are thinking.


(and why didn't I get a smilie but Winbig and Rob did )

Holy crap! Dude's paying attention?????????

 

[bernynhel]

Doesn't matter a rat's ass if we agree, disagree, or just plain let it go. Haven't they said if you don't like it play elsewhere????????

Yes! And had I known their position, their attitude and that they could piss me off the first time I had a problem, and I reach for the phone while trying to find a phone number on the website then in the casino help - just to find out: "Surprise! No phone number! What now disgruntled player?"

YES! its their business to not have a phone!

YES! Its their business what kind of attitude they adopt for players. And that's fine. Never went back. But why shouldn't I say what I think of them in a public forum? A forum for the distinct purpose of airing just such opinions? I know that there are people who would be pissed off too if in the same situation. I hope that they read this in time to save themselves some headache. I HAD forgotten all about it til I saw this thread and thought to myself, "Huh! Looks like they're the same DHs they were way back when!" So I jumped in. HELL YES! I don't LIKE dropping a few hundred dollars to have the business I'm supporting tell me to take a hike! They shoulda said THAT on their WEBSITE and made it clear before I downloaded the casino, NOT the chicklenhit kick in the pants after they take my money! And THIS post is a repurcussion of their decisions made years ago. That's the price they pay to do what the hell they want, when they want and to whom! Power to 'em!

And now everybody reading this knows what happened, what I think and why, and if they aren't a player there they can ignore this or not. All I know is that out of the hundred plus casinos I've tried over the last 5 or 6 years, this is the only account I ever had closed and then voluntarily requested banishment!

If this post or my opinion bothers anybody, and it shouldn't because if that were the case you cudda quit reading any time you wanted, but if I'm pissing you off for whatever, stop reading this. You don't agree? OK! I'm HAPPY for you!

But what I post, I'm gonna post and just ignore what anyone ELSE thinks I should drop or just forget about. I'll manage all that when I want it managed. I don't need to be counseled or regulated from the peanut gallery.

 

[vinylweatherman]

This particular coupon is unlike any that iNetBet have used in their normal promotions. It is not actually a "bonus", but a "reward", in the same way that Cryptologic uses them. Unfortunately, RTG cannot properly handle this coupon type, and does NOT show the remaining WR tally as is shown for instant bonus coupons. This can look as though "nothing happened" when making the deposit with the code, and it is also very hard to keep track of WR, both the first stage to get the bonus, and the second to release it. It then becomes necessary to contact CS to get an update on wagering before risking a cash-out, something that is not necessary with the usual coupons that show either as "bonus" or "withdrawable".

The terms were indeed there, but if you didn't read them properly, and assumed these were "normal" coupons, then you might think there was a problem.

I played through a few of these, and indeed rounded off with that monster 90% on a $400 deposit (not really up to Virtual standards, THEY would have offered 900% on a $4000 deposit, and would find every excuse available not to pay anyone who had the nerve to meet WR).

One nasty catch, you DON'T get the bonus if you bust out before meeting the 20x on deposit, you have to deposit again to release the extra $360.
There may also be a bug, worth checking, as in my case it registered with a 30x playthrough of deposit, and I had to get CS to correct it (took a couple of Emails to find the problem & get it corrected).

In the end, a good result, thanks mainly to Enchanted Garden, $1000 in, and $1900 out, paid quickly as expected.

Their CS need to realise than players are going to be confused when they try different kinds of promotions, and a better explanation of the terms on the first reply would have prevented this slanging match.

There are a couple of other coupons of this nature, and remember, the $9 free chip has 5x max cashout ($45).

 

[winbig]

This particular coupon is unlike any that iNetBet have used in their normal promotions. It is not actually a "bonus", but a "reward", in the same way that Cryptologic uses them. Unfortunately, RTG cannot properly handle this coupon type, and does NOT show the remaining WR tally as is shown for instant bonus coupons.

But there shouldn't be any WR left seeing as how their balance was .14 at the time of deposit....

 

[vinylweatherman]

The WR was created by the addition of the coupon code, and the deposit. CS explained this very badly, and this is why posters are still finding this hard to understand.

As soon as the deposit was made, the system would calculate a WR based on the code, but nothing would be displayed to the player to confirm this had happened, in fact, the message at coupon recemption states the bonus will be added straight away, it is the exact same message as appears when a "normal" coupon is used.

This is a serious inadequacy in the RTG cashier software, and perhaps iNetBet should avoid using these reward coupons till RTG can offer proper support for them within the software (such that the PLAYER knows what is happening to their coupon, deposit, and wagering).

 

[just play]

Holy crap! Dude's paying attention?????????

I'm not a dude

 

[RobWin]

This is a serious inadequacy in the RTG cashier software, and perhaps iNetBet should avoid using these reward coupons till RTG can offer proper support for them within the software (such that the PLAYER knows what is happening to their coupon, deposit, and wagering).

Maybe,, but it is more of a MAJOR Inadequacy in the Customer Service Department and it reflects the lack of proper training that they have not had !!

I really see this issue as more of a lack of Friendly Customer Service Staff that has been properly trained than I do as a bonus issue...

 

[NZmumof4]

Originally Posted by vinylweatherman
This particular coupon is unlike any that iNetBet have used in their normal promotions. It is not actually a "bonus", but a "reward", in the same way that Cryptologic uses them. Unfortunately, RTG cannot properly handle this coupon type, and does NOT show the remaining WR tally as is shown for instant bonus coupons.

Did not read the coupon T & C's as never seen/used an inetbet coupon like this before...yes when I loaded the coupon in the banking page it said you will get a 90% bonus on your next deposit.

Originally Posted by suzecat
There are lots of people bashing many places (IMHO) unjustly.........for instance, our beloved CM gets a load of crap on a regular basis.
Does that mean there's a problem in this forum.............no, I don't think so.

As to Inet's decision re phone/chat support.........that's their business decision. Doesn't matter a rat's ass if we agree, disagree, or just plain let it go. Haven't they said if you don't like it play elsewhere????????

I thought the complaints section was for complaints, it is bad enough I was told the very same thing where I am a payng customer

 

[NZmumof4]

Originally Posted by vinylweatherman
This is a serious inadequacy in the RTG cashier software, and perhaps iNetBet should avoid using these reward coupons till RTG can offer proper support for them within the software (such that the PLAYER knows what is happening to their coupon, deposit, and wagering).

Maybe,, but it is more of a MAJOR Inadequacy in the Customer Service Department and it reflects the lack of proper training that they have not had !!

I really see this issue as more of a lack of Friendly Customer Service Staff that has been properly trained than I do as a bonus issue...
Today 01:36 PM

YES that is exactly just that ...an issue of bad customer service. If it had been explained to me correctly the first 2 times I emailed I would not have been upset and confused, it was TOTALLY obvious to CS that I did not understand or obviously read correctly the details.....so instead of remaining polite even when I truely thought I was beng ripped off I get the "CLOSE YOUR ACCOUNT" "HURLING INSULTS" line, I still have not heard in way of apology and as said in an earlier posting I do not expect one, as CS who would treat a paying customer this way you know they are thinking they are totally right in what they did and I was totally WRONG!!!!!!!!

 

[maxd]

I thought the complaints section was for complaints ....

So it is. Fear not NZ, they're just complaining about your complaint.

Seriously though, it's not a personal thing, they're just trying to bring you up to speed on the realities we all have to face as part of the scene, for better or worse.

One thing though, your messages might be taken a little more seriously if you give the rainbow text thing a pass. Coloured text is usually best left on the fUnKy TeEnZ message boards, black text works just fine for the adult crowd.

 

[bryand]

I played through a few of these, and indeed rounded off with that monster 90% on a $400 deposit (not really up to Virtual standards, THEY would have offered 900% on a $4000 deposit, and would find every excuse available not to pay anyone who had the nerve to meet WR).

One thing though, your messages might be taken a little more seriously if you give the rainbow text thing a pass. Coloured text is usually best left on the fUnKy TeEnZ message boards, black text works just fine for the adult crowd.