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Accidental max bet at VS

chiya

chiya

Senior Member
PAB Experienced CM Veteran (10yr+)
Joined
Nov 7, 2012
Location
Earth
Let me start this by saying that I understand VS is under no obligation to do anything about my mistake, which is why the prefix is bitch and moan. I need to vent a bit.

That being said. I've been a member of CM how long now? Very long. Same goes for Videoslots. Not some random guy who shows up out of nowhere to try to scam the casino.

I'm a low roller, so I'm sure a loss of a player like me to VS is nothing but a mere drop in the ocean. Yet at the same time reverting my accidental max bets would too be nothing but a drop in the ocean to them. My membership here, and at VS, and my betting patterns at VS should all indicate what kind of player I am and what I am not is someone who "accidentally" max bets and then wants a refund to try to abuse the casino. In all of my years at VS I doubt I've ever crossed 2eur bet and 1-2eur bets on VS would likely be maximum of 5% of my total bets.

I honestly expected VS to do something. Offer a partial refund, some petty free spins on shiteburst or whatever. But no, nothing. Can't do anything about it. It's my fault apparently.

So the scenario is I do a tiny deposit and I play Great Blue. Manage a bonus and get a nice win to keep me going, lowrolling ofc at minimum bets. I change game, keep minimum bet. I change game again, keep minimum bet. I then change to Archer, and the starting screen states your bet. I see the number 25, so it looks right. I start spinning and suddenly I'm nearly bust because the 25 was the coin value, not the bet. It's important to note that all the other Playtech games have the starting bet set at minimum yet for some reason on Archer it's set at 6.25? Should be obvious it was an honest mistake. Doesn't matter to VS apparently. They'd rather keep the low sum of 50-ish euros and lose me as a player.

Yeah not what I expected from VS. Yeah I know it's my responsibility to check my bets yet at the same time it's not unheard of for casinos to revert bets on accidental max bets and I've definitely read about such cases here at CM..well wherever those cases happened it definitely wasn't VS

:mad:
 
It's a sad experience and I do feel for you. So does also VS which is why they created the Max bet limit a few years back.
They were the first casino to introduce it and I love it. It has prevented me from doing the same thing many times.

Some casinos have been nice when these things have happened but they can't all be that. If you had won you wouldn't have offered to give a part back because of your mistake, so I think you need to try and see it from their perspective.
An expensive lesson and a check on the max bet limits you can set.

Edit: I maybe should add that I've done the same four times. Two of them I got a part of my loss back, one time I got nothing and the last I never asked.
 
Last edited:
Pretty sure we've all done that - I know I have! :oops:
I recall I accidentally did 2 x $75 spins at one casino once - fortunately they agreed it was a mistake & refunded me.

If it were just 1 or 2 spins, then you may have a case for expecting some leniency - but it sounds like you did a lot more than just a couple of spins.
Be honest, if you had hit a bet x100 or more win on those spins, would you have confessed it was a mistake and asked the casino to take your winnings back?

KK
 
During my Videoslots marathon I did accidentally 6 spins at AUD100 instead of AUD1, all were losing spins.

They were so kind to refund me the bets. So, they do good things too.

It is always tough to make a judgement call. And 6.25 does not sound like max bet and is not really high IMO to ask for a refund. Most gamblers try their luck with some medium sized bets once in a while.
 
Years ago i did a 1k accidental bet on a slot at Mecca, even though i had been low rolling and the game span at 1k without warning
when I pressed max bet, the casino would not consider refunding it but to be honest, would I have complained if i had won on that spin,
who would ?
i suppose its a matter of how well they know the customer and his betting patterns but i think if
game is functioning properly, anyone who does get refunded is lucky
 
Did the same many years ago several times.

My fault and would never have asked for a refund. Was on the old cryptologic sites where if u were playing at 25p and went to banking and returned to slot after depositing it automatically went to max bet.

That used to MG staying same bet id just hit spin without thinking when game reopened. lol and after calling myself stupid i still did the same on a few more occasions.
 
I understand how you feel. But 6.25 is not really huge bet, I mean 6.25 is something people even low rollers can bet not that often, but sometimes.
You said you lost 50ish means you made a bet of 6.25 at least 10 times.
It's hard to see as a mistake for the casino's side of view.

By saying that, I totally understand your frustration.
I have made same mistake a few times in the past myself though I never asked any casino for refund.

Let's fingers crossed you will get your money back from very nice win sometime very soon.
 
Thats why I put my limit there on 9 euro; also to prevent that I dont buy on Extra Chilli.

But I stopped playing there since I had a net loss of 1500 euro, without any form of bonus or compensation (and no, 5 spins on 10 cents on Fruittilt is not a bonus)
 
Done it myself at VS those tricky coin sizes can get you mixed up, I didn't win either but I didn't ask for the spin money back either its just a shitty way they open up they should all be set at minimum coins in my opinion. There are too many games on each site that do this IE when I open Bruce Lee its always at 90p stake and I have to swap at VS but when I use genisis its at 30p it like they don't want you to notice till it's too late. It does suck and it does hurt cos I know where your coming from a deposit of £10 wasted on a few miscalculated spins messes up your day and that £10 deposit could be your whole budget for the week or month.
 
Ahhh, that's one of the most annoying things in gambling! Happen to me a lot of times :D Usually when I play aside with doing something else lol and then game loses connection, I refresh it, pick autoplay and of then course forget that now it's set on much bigger starter bet!

In my opinion, all games should be made to ask you first to set up your bet before you can click Spin :p
 
goatwack said:
People saying 'Would you mention it if you won', I don't think the casino would pay even if had a winning spin or two, pretty sure that's the definition of irregular betting patterns
Click to expand...
Good question.
@Videoslots as the player said she has a pattern of play, If by chance when she hit Max bet by accident and went on to win 1k or 2k win would that have flagged?
 
Scott1baird said:
Good question.
@Videoslots as the player said she has a pattern of play, If by chance when she hit Max bet by accident and went on to win 1k or 2k win would that have flagged?
Click to expand...

I wasn't playing with a bonus so I don't think there's anything to be flagged. I know that cases like this usually are related to playing with a bonus where max bet also breaks the rules of the bonus but not the case here I'm afraid. Maybe I'd have had better odds of getting refunded if I was playing with a bonus since I wouldn't have been able to withdraw any winnings from those spins anyways ..

And to ya'll who say 6,25 isn't a high bet. Well it is to someone who plays 0,25 bets always. 50 euros would've bought me hopefully few hours of low rolling and given me the fix I need for my gambling itch. Instead I lost everything in like 10 seconds and definitely still have an itch to play.

And just to be clear, I did stop playing when I noticed my mistake. I think I spun 5 or 6 times at 6,25 so it's not exactly 50eur, more like 35 but still. I had 13€ in my balance when I was like WTF and I immediately quit the game and sent the email. I understand the perspective of VS in cases like this but at the same time I'd like to think a person who's been around for so long, and who's bets 95% of the time are 0,25 or lower wouldn't be considered someone trying to abuse the casino by spinning 5-6 times at 6,25.

As for the max bet restriction .. Well I didn't know VS had one. Would've had it setup if I did. VS doesn't exactly advertise it and most casinos do not have one .. In fact I can't think of any casino that DOES have one so VS shouldn't expect the player to use a feature they have when the player doesn't probably even know they have it.
 
Last edited:
KasinoKing said:
Pretty sure we've all done that - I know I have! :oops:
I recall I accidentally did 2 x $75 spins at one casino once - fortunately they agreed it was a mistake & refunded me.

If it were just 1 or 2 spins, then you may have a case for expecting some leniency - but it sounds like you did a lot more than just a couple of spins.
Be honest, if you had hit a bet x100 or more win on those spins, would you have confessed it was a mistake and asked the casino to take your winnings back?

KK
Click to expand...

Hah.. It made me remember how my gambling journey started 14 years ago!

Decided to deposit £50 into one of the online casinos, pressed on start for a couple of times and then decided to try different button (which now I know is a max bet button) and on the first spin caught a bonus feature at £40 a spin. I think the game was called Woolf run.

The bonus game paid over £1500!

I don't even remember what casino was that. There was no even KYC check at that time (just deposit and play) but the money arrived a week or so later.
 
I was trying to complete wagering once. Having burnt out my regular games I tried some Italian themed game. Something like viva belle? (never played it again). To be honest I didn’t like the look of it so I thought a few min spins at 25p see how it plays. First spin 2 scatters paid £7.50. I thought that’s good soon have wagering complete. Hit spin and the alarm bells rang. The writing was so small I thought the 6 was a zero and had it on £6.25. Amazingly it dropped 4 scatters for I think about £120 and then 15 spins at max bet which was poor at £90. Still it was a nice accident for once. I cashed out aswell without a problem so it couldn’t have been spotted as all my other spins were 50p max.
 
Steviedoo said:
Just hit a $100 spin ...accidently hit max button which is right next to the spin button.
Thankfully I have max bet set at 10$. But I did get a mini heart attack as it had deducted the 100$...but then gave error message and reset.
Click to expand...
I just did it again last night :eek: Though not totally by accident...

I was playing a new RTG slot and noticed a button I don't remember seeing on any of their other slots (arrowed below): I thought it was maybe to increase the bet size, so I clicked it. My bet size jumped up to $25! I definitely didn't want to bet that much, so clicked the button again, expecting it to cycle through different bet sizes, but instead it span the reels!
Of course, I didn't win a cent... :mad:

WTmaxBet.webp


KK
 
KasinoKing said:
I just did it again last night :eek: Though not totally by accident...

I was playing a new RTG slot and noticed a button I don't remember seeing on any of their other slots (arrowed below): I thought it was maybe to increase the bet size, so I clicked it. My bet size jumped up to $25! I definitely didn't want to bet that much, so clicked the button again, expecting it to cycle through different bet sizes, but instead it span the reels!
Of course, I didn't win a cent... :mad:

View attachment 102923

KK
Click to expand...

Stand away from.the button. Leave the button alone. Warning. :eek::lolup:

3d-push-button.webp
 
KasinoKing said:
Pretty sure we've all done that - I know I have! :oops:
I recall I accidentally did 2 x $75 spins at one casino once - fortunately they agreed it was a mistake & refunded me.

If it were just 1 or 2 spins, then you may have a case for expecting some leniency - but it sounds like you did a lot more than just a couple of spins.
Be honest, if you had hit a bet x100 or more win on those spins, would you have confessed it was a mistake and asked the casino to take your winnings back?

KK
Click to expand...
I can say with utmost certainty that OP would return the winnings had it been the other way around.
 
Harry_BKK said:
During my Videoslots marathon I did accidentally 6 spins at AUD100 instead of AUD1, all were losing spins.

They were so kind to refund me the bets. So, they do good things too.

It is always tough to make a judgement call. And 6.25 does not sound like max bet and is not really high IMO to ask for a refund. Most gamblers try their luck with some medium sized bets once in a while.
Click to expand...

It was so long ago now that I can't recall the details. But at that time did you work your way through every single slot on offer to you at Videoslots?
 
alexking12k said:
I can say with utmost certainty that OP would return the winnings had it been the other way around.
Click to expand...

Obviously. How'd you know?

@Harry_BKK

I hope you realize that in some games the max bet button selects the max bet available for the currently selected denomination/coin value. Admittedly I've already forgotten some of the details of this case but if I'm not mistaken, the title of this thread is slightly misleading. Iirc I played with the bet that the game defaults to - that is, the bet that is selected when you open the game. In this case it was 6.25. Coin value was 0.25, at 25 lines that makes a bet of 6,25.

As for why I didn't notice it sooner? I work 16hr night shifts. I probably don't have to tell you I was a bit tired during my way to home from work when I was playing. You don't pay enough attention to everything :(

It's all in the past now but I do find it rather absurd that the other Playtech games default to 0,25 bet when you open the game, but this game defaults to 6,25 when you open the game. Why would you even have the game open up with a bet size that large? This might go into the tinfoilhat-theorybin along with why slot designers place their max bet button right next to the spin button.. It's just an accident waiting to happen. An intentional design choice?
 
Of course it's intentional . There's lots of tricks or "bad" game design that will result in you mistakenly spinning , often for a big bet
Watch Craig Slots recent video where he plays The Wiz and he sets up autoplay and he thinks he's setting the loss limit at £100 but he's actually setting the betsize..

Or some providers let you cycle through betsizes and when it reaches lowest instead of stopping it actually cycles round to the highest again
Playtech are really bad and many times I have done way too big bets . Once I had £160ish balance and started playing a game where the default bet was £125 and I didn't realise lol that was fun

Or on yggdrasil games , when you load the start page it will have a circle and say click anywhere to start - so naturally you click the circle to get to the actual game but the spin button is located in that very spot also so often you will accidentally start a spin at the default £2 stake . Ok its not a huge stake but its still more than most players use and I think its intentional actually or just stupid design
yggdrasil.webp
 
my friend once won 2000€on n1 casino but they didnt give to him because he mistakenly used the gamble feature on one spin (!) where he didnt even win.
do you guys think theres a chance he could request the money/open a complaint?
@maxd
 
MartinS said:
my friend once won 2000€on n1 casino but they didnt give to him because he mistakenly used the gamble feature on one spin (!) where he didnt even win.
do you guys think theres a chance he could request the money/open a complaint?
@maxd
Click to expand...

You'll find the max bet rule or term will also include usage of the gamble button or any doubling-up facility. The max bet rule is exactly that, the outcome of any bet exceeding it, win or lose, is irrelevant. You would find in most cases the best you could hope for is goodwill, but there's no obligation on the part of the casino.
 
This really makes me mad. The UKGC manages to regulate the autoplay so that you have to select max spins, max loss, max wins etc, but they still havnt made a rule that the software must either ban the one click max bet button, or flash up a big warning asking to confirm!!
 
Ah, I'm idiot. KK(not KasinoKing, just okay-okay), still drinking my morning coffee.

@MartinS please ask your friend to contact CS guys and send his case to Vitali (tell them it is important), and I'll have a look. Not sure if this okay for you to send me PM with details of your friends, since according to GDPR (holy GDPR) I can't share any info regarding your friend to you.

BR,

Vitali
 
homerbert said:
Hey buddy!

Thank you for your nice words, but from what I understand it is about VideoSlots? Even my magic can't work here, it is up to VS guys :)

But once again - thank you for your kind words.

Wish you all awesome Sunday!

Br,

Vitali
Click to expand...

Check the post above. Someone lost 2k on n1 casino because they did the gamble feature
 
chiya said:
Let me start this by saying that I understand VS is under no obligation to do anything about my mistake, which is why the prefix is bitch and moan. I need to vent a bit.

That being said. I've been a member of CM how long now? Very long. Same goes for Videoslots. Not some random guy who shows up out of nowhere to try to scam the casino.

I'm a low roller, so I'm sure a loss of a player like me to VS is nothing but a mere drop in the ocean. Yet at the same time reverting my accidental max bets would too be nothing but a drop in the ocean to them. My membership here, and at VS, and my betting patterns at VS should all indicate what kind of player I am and what I am not is someone who "accidentally" max bets and then wants a refund to try to abuse the casino. In all of my years at VS I doubt I've ever crossed 2eur bet and 1-2eur bets on VS would likely be maximum of 5% of my total bets.

I honestly expected VS to do something. Offer a partial refund, some petty free spins on shiteburst or whatever. But no, nothing. Can't do anything about it. It's my fault apparently.

So the scenario is I do a tiny deposit and I play Great Blue. Manage a bonus and get a nice win to keep me going, lowrolling ofc at minimum bets. I change game, keep minimum bet. I change game again, keep minimum bet. I then change to Archer, and the starting screen states your bet. I see the number 25, so it looks right. I start spinning and suddenly I'm nearly bust because the 25 was the coin value, not the bet. It's important to note that all the other Playtech games have the starting bet set at minimum yet for some reason on Archer it's set at 6.25? Should be obvious it was an honest mistake. Doesn't matter to VS apparently. They'd rather keep the low sum of 50-ish euros and lose me as a player.

Yeah not what I expected from VS. Yeah I know it's my responsibility to check my bets yet at the same time it's not unheard of for casinos to revert bets on accidental max bets and I've definitely read about such cases here at CM..well wherever those cases happened it definitely wasn't VS

:mad:
Click to expand...
 

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