Bitch and Moan Accidental max bet at VS

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Let me start this by saying that I understand VS is under no obligation to do anything about my mistake, which is why the prefix is bitch and moan. I need to vent a bit.

That being said. I've been a member of CM how long now? Very long. Same goes for Videoslots. Not some random guy who shows up out of nowhere to try to scam the casino.

I'm a low roller, so I'm sure a loss of a player like me to VS is nothing but a mere drop in the ocean. Yet at the same time reverting my accidental max bets would too be nothing but a drop in the ocean to them. My membership here, and at VS, and my betting patterns at VS should all indicate what kind of player I am and what I am not is someone who "accidentally" max bets and then wants a refund to try to abuse the casino. In all of my years at VS I doubt I've ever crossed 2eur bet and 1-2eur bets on VS would likely be maximum of 5% of my total bets.

I honestly expected VS to do something. Offer a partial refund, some petty free spins on shiteburst or whatever. But no, nothing. Can't do anything about it. It's my fault apparently.

So the scenario is I do a tiny deposit and I play Great Blue. Manage a bonus and get a nice win to keep me going, lowrolling ofc at minimum bets. I change game, keep minimum bet. I change game again, keep minimum bet. I then change to Archer, and the starting screen states your bet. I see the number 25, so it looks right. I start spinning and suddenly I'm nearly bust because the 25 was the coin value, not the bet. It's important to note that all the other Playtech games have the starting bet set at minimum yet for some reason on Archer it's set at 6.25? Should be obvious it was an honest mistake. Doesn't matter to VS apparently. They'd rather keep the low sum of 50-ish euros and lose me as a player.

Yeah not what I expected from VS. Yeah I know it's my responsibility to check my bets yet at the same time it's not unheard of for casinos to revert bets on accidental max bets and I've definitely read about such cases here at CM..well wherever those cases happened it definitely wasn't VS

:mad:
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
It's a sad experience and I do feel for you. So does also VS which is why they created the Max bet limit a few years back.
They were the first casino to introduce it and I love it. It has prevented me from doing the same thing many times.

Some casinos have been nice when these things have happened but they can't all be that. If you had won you wouldn't have offered to give a part back because of your mistake, so I think you need to try and see it from their perspective.
An expensive lesson and a check on the max bet limits you can set.

Edit: I maybe should add that I've done the same four times. Two of them I got a part of my loss back, one time I got nothing and the last I never asked.
 
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KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Pretty sure we've all done that - I know I have! :oops:
I recall I accidentally did 2 x $75 spins at one casino once - fortunately they agreed it was a mistake & refunded me.

If it were just 1 or 2 spins, then you may have a case for expecting some leniency - but it sounds like you did a lot more than just a couple of spins.
Be honest, if you had hit a bet x100 or more win on those spins, would you have confessed it was a mistake and asked the casino to take your winnings back?

KK
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
During my Videoslots marathon I did accidentally 6 spins at AUD100 instead of AUD1, all were losing spins.

They were so kind to refund me the bets. So, they do good things too.

It is always tough to make a judgement call. And 6.25 does not sound like max bet and is not really high IMO to ask for a refund. Most gamblers try their luck with some medium sized bets once in a while.
 

dpp00

Experienced Member
Joined
May 19, 2012
Location
uk
ya ive done it im pretty sure like most just one of those things, can i ask did you stop immediately when you realized and ask support,
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Years ago i did a 1k accidental bet on a slot at Mecca, even though i had been low rolling and the game span at 1k without warning
when I pressed max bet, the casino would not consider refunding it but to be honest, would I have complained if i had won on that spin,
who would ?
i suppose its a matter of how well they know the customer and his betting patterns but i think if
game is functioning properly, anyone who does get refunded is lucky
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Did the same many years ago several times.

My fault and would never have asked for a refund. Was on the old cryptologic sites where if u were playing at 25p and went to banking and returned to slot after depositing it automatically went to max bet.

That used to MG staying same bet id just hit spin without thinking when game reopened. lol and after calling myself stupid i still did the same on a few more occasions.
 

sueyh

Senior Member
Joined
Apr 12, 2014
Location
New Zealand
I understand how you feel. But 6.25 is not really huge bet, I mean 6.25 is something people even low rollers can bet not that often, but sometimes.
You said you lost 50ish means you made a bet of 6.25 at least 10 times.
It's hard to see as a mistake for the casino's side of view.

By saying that, I totally understand your frustration.
I have made same mistake a few times in the past myself though I never asked any casino for refund.

Let's fingers crossed you will get your money back from very nice win sometime very soon.
 

Casino12345

Full Member
Joined
Aug 28, 2016
Location
Netherlands
Thats why I put my limit there on 9 euro; also to prevent that I dont buy on Extra Chilli.

But I stopped playing there since I had a net loss of 1500 euro, without any form of bonus or compensation (and no, 5 spins on 10 cents on Fruittilt is not a bonus)
 

smart_croatia

Senior Member
PABnoaccred
Joined
Dec 12, 2017
Location
Croatia
well sry for you, had similar situation but few month ago I think it was geordiecolin who told me that you can set max bet I have it at 60p, so if you press higher bet it just restart slot, and you can ez change it
 

mariafbb

Tickled Pink
Joined
Aug 28, 2018
Location
Helsinki
I think we've all been there.
and I do understand your frustration ....
hope it will be cleard soon with a nice win :)
 

Scott1baird

Senior Member
MM
Joined
Oct 16, 2018
Location
Isle of Bute Scotland
Done it myself at VS those tricky coin sizes can get you mixed up, I didn't win either but I didn't ask for the spin money back either its just a shitty way they open up they should all be set at minimum coins in my opinion. There are too many games on each site that do this IE when I open Bruce Lee its always at 90p stake and I have to swap at VS but when I use genisis its at 30p it like they don't want you to notice till it's too late. It does suck and it does hurt cos I know where your coming from a deposit of £10 wasted on a few miscalculated spins messes up your day and that £10 deposit could be your whole budget for the week or month.
 

goatwack

I’ll have the cleavage, I mean the special
CAG
Joined
Aug 29, 2012
Location
Londonia
People saying 'Would you mention it if you won', I don't think the casino would pay even if had a winning spin or two, pretty sure that's the definition of irregular betting patterns
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
Ahhh, that's one of the most annoying things in gambling! Happen to me a lot of times :D Usually when I play aside with doing something else lol and then game loses connection, I refresh it, pick autoplay and of then course forget that now it's set on much bigger starter bet!

In my opinion, all games should be made to ask you first to set up your bet before you can click Spin :p
 

Scott1baird

Senior Member
MM
Joined
Oct 16, 2018
Location
Isle of Bute Scotland
People saying 'Would you mention it if you won', I don't think the casino would pay even if had a winning spin or two, pretty sure that's the definition of irregular betting patterns
Good question.
@Videoslots as the player said she has a pattern of play, If by chance when she hit Max bet by accident and went on to win 1k or 2k win would that have flagged?
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Good question.
@Videoslots as the player said she has a pattern of play, If by chance when she hit Max bet by accident and went on to win 1k or 2k win would that have flagged?

I wasn't playing with a bonus so I don't think there's anything to be flagged. I know that cases like this usually are related to playing with a bonus where max bet also breaks the rules of the bonus but not the case here I'm afraid. Maybe I'd have had better odds of getting refunded if I was playing with a bonus since I wouldn't have been able to withdraw any winnings from those spins anyways ..

And to ya'll who say 6,25 isn't a high bet. Well it is to someone who plays 0,25 bets always. 50 euros would've bought me hopefully few hours of low rolling and given me the fix I need for my gambling itch. Instead I lost everything in like 10 seconds and definitely still have an itch to play.

And just to be clear, I did stop playing when I noticed my mistake. I think I spun 5 or 6 times at 6,25 so it's not exactly 50eur, more like 35 but still. I had 13€ in my balance when I was like WTF and I immediately quit the game and sent the email. I understand the perspective of VS in cases like this but at the same time I'd like to think a person who's been around for so long, and who's bets 95% of the time are 0,25 or lower wouldn't be considered someone trying to abuse the casino by spinning 5-6 times at 6,25.

As for the max bet restriction .. Well I didn't know VS had one. Would've had it setup if I did. VS doesn't exactly advertise it and most casinos do not have one .. In fact I can't think of any casino that DOES have one so VS shouldn't expect the player to use a feature they have when the player doesn't probably even know they have it.
 
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Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
Pretty sure we've all done that - I know I have! :oops:
I recall I accidentally did 2 x $75 spins at one casino once - fortunately they agreed it was a mistake & refunded me.

If it were just 1 or 2 spins, then you may have a case for expecting some leniency - but it sounds like you did a lot more than just a couple of spins.
Be honest, if you had hit a bet x100 or more win on those spins, would you have confessed it was a mistake and asked the casino to take your winnings back?

KK

Hah.. It made me remember how my gambling journey started 14 years ago!

Decided to deposit £50 into one of the online casinos, pressed on start for a couple of times and then decided to try different button (which now I know is a max bet button) and on the first spin caught a bonus feature at £40 a spin. I think the game was called Woolf run.

The bonus game paid over £1500!

I don't even remember what casino was that. There was no even KYC check at that time (just deposit and play) but the money arrived a week or so later.
 
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