Look what they did to me at the so called the best casino ever- 32red.
I played a Live Dealer Baccarat. I made a big bet of 2100 eu betting at Player.
The dealer has dealt 9 for Player and 7 for Banker. So I won 2100 eu! I waited but my balance did not change as if I lost that bet.
I went to a gameplay check but could not find any information about this bet. It has disappeared!
I contacted 32red casino support. They promised to help. Then I waited for 2 weeks!!!
They always told me that they await a reply from Microgaming and also need to check a video feed.
And today I got a reply stating that they placing my bet of 2100 eu back to my casino
account and void my winnings because there was a technical fault on their side! I cannot believe it! There was only one error- my winnings were not credited to my balance! All the rest was absolutely valid- my bet was accepted and I saw with my own eyes the dealer
dealing the cards. I am 100% sure that they would never credit my lost bet back if I lost that bet.I would not even know that that bet was void. Can I accept this???
I also found a recent thread here at casinomeister where you can see the same story happenning to the other casinomeister user at 32red (what a coincidence- live dealer bets love to disappear at 32red casino somehow- not at any other Microgaming casino).
https://www.casinomeister.com/forums/threads/32red-live-dealer-baccarat-winning-bet-not-paid.27863/
The only difference between my case and his is that I bet 2100 eu and he only made 100 gbp bet. And they paid
him his bet and his winnings back eventually. In my case they want to punish me for what they call their own technical mistake! And in fact
it can easily be a dirty trick by the casino with the only purpose not to pay a winning bet. There certainly is a video record at Microgaming which will prove exactly how did that bet finish.
I warned them that will write here. They seem not to care. Please, support me. If they don't pay me my winnings they should never be considered the
best casinomeister casino. It is a cheating on winning players and using double standards in one case!
I played a Live Dealer Baccarat. I made a big bet of 2100 eu betting at Player.
The dealer has dealt 9 for Player and 7 for Banker. So I won 2100 eu! I waited but my balance did not change as if I lost that bet.
I went to a gameplay check but could not find any information about this bet. It has disappeared!
I contacted 32red casino support. They promised to help. Then I waited for 2 weeks!!!
They always told me that they await a reply from Microgaming and also need to check a video feed.
And today I got a reply stating that they placing my bet of 2100 eu back to my casino
account and void my winnings because there was a technical fault on their side! I cannot believe it! There was only one error- my winnings were not credited to my balance! All the rest was absolutely valid- my bet was accepted and I saw with my own eyes the dealer
dealing the cards. I am 100% sure that they would never credit my lost bet back if I lost that bet.I would not even know that that bet was void. Can I accept this???
I also found a recent thread here at casinomeister where you can see the same story happenning to the other casinomeister user at 32red (what a coincidence- live dealer bets love to disappear at 32red casino somehow- not at any other Microgaming casino).
https://www.casinomeister.com/forums/threads/32red-live-dealer-baccarat-winning-bet-not-paid.27863/
The only difference between my case and his is that I bet 2100 eu and he only made 100 gbp bet. And they paid
him his bet and his winnings back eventually. In my case they want to punish me for what they call their own technical mistake! And in fact
it can easily be a dirty trick by the casino with the only purpose not to pay a winning bet. There certainly is a video record at Microgaming which will prove exactly how did that bet finish.
I warned them that will write here. They seem not to care. Please, support me. If they don't pay me my winnings they should never be considered the
best casinomeister casino. It is a cheating on winning players and using double standards in one case!