- Joined
- Mar 28, 2009
- Location
- Netherlands
Just had this chat with a support agent from 32RED concerning my withdrawal from yesterday:
You are now chatting with Ben
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Ben: Hi, how can I help?
Me: Hi, can you tell why my withdrawal from yesterday is still pending and reversible?
Ben: The pending period for reverse transactions time is now 24 hours
Me: is this new?
Ben: Yes this is a recent change in the payments policy that is correct
Me: why?
Ben: It is a recent change implemented as a business decision by the site
Me: Does this mean that all withdrawals first have a 24 hours pending period?
Ben: Yes payments will be pending for 24 hours before it is completed that is correct
Me: You do understand that players are not happy with first he non weekend payouts and now a 24 hours pending period.
Me: So if I win on a Thursday afternoon I will get paid on a Monday?
Ben: I am sorry really this is not a decision made by the support staff, if you have concerns or feedback might you email support@32red.com and that can be passed to the relevant people and management. Yes if you completed a payment on Thursday after the cut off it would be paid on Monday
Me: Ok ty
Ben: Thank you for your understanding, I do appreciate what you are saying
You are now chatting with Ben
--------------------------------------------------------------------------------
Ben: Hi, how can I help?
Me: Hi, can you tell why my withdrawal from yesterday is still pending and reversible?
Ben: The pending period for reverse transactions time is now 24 hours
Me: is this new?
Ben: Yes this is a recent change in the payments policy that is correct
Me: why?
Ben: It is a recent change implemented as a business decision by the site
Me: Does this mean that all withdrawals first have a 24 hours pending period?
Ben: Yes payments will be pending for 24 hours before it is completed that is correct
Me: You do understand that players are not happy with first he non weekend payouts and now a 24 hours pending period.
Me: So if I win on a Thursday afternoon I will get paid on a Monday?
Ben: I am sorry really this is not a decision made by the support staff, if you have concerns or feedback might you email support@32red.com and that can be passed to the relevant people and management. Yes if you completed a payment on Thursday after the cut off it would be paid on Monday
Me: Ok ty
Ben: Thank you for your understanding, I do appreciate what you are saying