32RED introduces 24 hours pending period on withdrawals

[rainmaker]

The only problem tho Tirilej is that not all players know or understand about flushing.

I fully agree. Flushing is a well known thing on this forum, but many players have no idea what flushing is or that it even exists.

I had never heard of flushing until I joined this forum. The reason is probably that most NetEnt casinos targeting Scandinavia usually pay out fast so "flushing" has never been necessary . Ask customer service at Betsson or Betsafe if they can flush your withdrawal and they may not even know what you are talking about.

This is a tendency we have seen for a longer time. Old fashioned Microgaming casinos are paying out slower and slower, while multi-platform casinos are paying out faster and faster.

So, one can for example play Microgaming, NetEnt, NextGen, Genesis, Betsoft, Quickspin slots at Guts and be paid within two hours or only play Microgaming slots at a Microgaming casino and maybe be paid the next day.

A bit ironic yes.

 

[Tirilej]

I have a dream right now. That the people at 32Red will come back here in a few days with an announcement that says:

We will go back to what it was before. The same reversal time and payouts on weekends

Please?

 

[frosty3907]

Flushed $2318 12 days ago, 32red still let me reverse it today (and lost it of course).

 

[Tirilej]

Flushed $2318 12 days ago, 32red still let me reverse it today (and lost it of course).

That was the second time you said that.
I suppose noone believed you since you didn't get a reply.

Either you explain yourself or not.

 

[gagamel]

I don`t understand 32 red`s decision.

Nowadays there are so much OC`s which pay within hours. 32 red was a pioneer for prompt paying. And now they go step by step back.

Is 32 red listed in a stock exchange and they have to make as much profit as possible?

I don`t know. What I know is that I only play casinos which pay me promply, that means within 12 hours.

Of course the CS is perfect and how they handle issues is first class. But there are a lot of multi platform casinos outside which are as good as 32 red.

But that is just my opinion

 

[brianmon]

Obviously the amount of money they'll get back from people reversing and losing, will cover the decrease in business from people depositing at fast-paying sites. or maybe they're just hoping that

 

[Jory]

Do 32Red still care what the people of casinomeister think of these decisions? (No auto flushing or weekend payouts)

When they have over 70,000 active players, why would they care if they lost a few dozen when they are going to make more profit.

These decisions are made to increase profits and that is what I don't like. They no longer feel like the players casino, but rather one that is driven to make more profits year after year. With 32Red being a PLC anyone can access their financial reports and I guess when I see 100K bonuses paid out to certain staff, I can understand what fuels their desire to increase profits. They cannot be blamed for that as they are a business after all and the whole point is to make as much money as they can. They will always be an honest casino that pays if you win, but are they really the best online casino in 2014? I think not - far from it in fact. They are an average casino with a very cleaver marketing team and brand image.

I have a lot of respect for 32Red as a company, but as a player, I've lost interest in them.

 

[vinylweatherman]

Do 32Red still care what the people of casinomeister think of these decisions? (No auto flushing or weekend payouts)

When they have over 70,000 active players, why would they care if they lost a few dozen when they are going to make more profit.

These decisions are made to increase profits and that is what I don't like. They no longer feel like the players casino, but rather one that is driven to make more profits year after year. With 32Red being a PLC anyone can access their financial reports and I guess when I see 100K bonuses paid out to certain staff, I can understand what fuels their desire to increase profits. They cannot be blamed for that as they are a business after all and the whole point is to make as much money as they can. They will always be an honest casino that pays if you win, but are they really the best online casino in 2014? I think not - far from it in fact. They are an average casino with a very cleaver marketing team and brand image.

I have a lot of respect for 32Red as a company, but as a player, I've lost interest in them.

This should be worrying the bean counters. They are so successful because until recently they DID have all these little extras that the majority of casinos didn't offer. Becoming more of a bog standard casino brings with it the risk that their decade long unbroken run of CM awards will be interrupted by one of the newer casinos that are adding things like instant payments and weekend processing. If they don't win an award, they can't quote it in their adverts, but the casino that won it off them could. Their CM awards are used in the TV ads, and because they keep winning them, no other casino can make the same claim. If another casino wins the award, and has a very clever marketing team, they can steal 32Red's thunder in the UK through the medium of post watershed television. It's bad form to berate a competitor by name, but ads often get around this by using similar names and trademarks so that people know who they are talking about. A spoof of one of the well known 32Red adverts might work for them, perhaps the old series with the farmer and his tractor, but a sendup where his crops have failed due to the disease of "no more quick payouts", and his "award for best produce" lies rusting in a barn alongside the unused tractor. This then compared with a new farm next door that has embraced the new idea of multiple providers of seeds to get even better crops, and "instant harvests" due to technology that has made the tractor obsolete (this a reference to "instant payouts" of course, as opposed to a tractor that would start late on Friday, but wouldn't complete the harvest till Monday).

The other thing that has gone a bit stale is the daily game. Instead of a new one every month, it was fixed as "dish of the day" for months on end, with only the occasional new game such as we have for the football.

On top of all this, they are a dinosaur in terms of having a Viper client, and the original Flash browser casino, compared to the multi provider sites that take MGS games via Quickfire.

 

[brianmon]

How could they win again? What would make them so much better than the likes of Betat?

 

[vinylweatherman]

How could they win again? What would make them so much better than the likes of Betat?

They would have to go back to basics, look to what they offered when they were a smaller company where players were individuals, not a number among some 70,000. Then, they would have to modernise what has been allowed to stagnate. They should upgrade the old Flash casino to one that offers things like favourites, games listed alphabetically and in categories, and at least consider a browser platform that can include games from many providers, even if they stick to the Viper client for things like the tournaments, which are ONLY currently available on the download client.

The problem now is that we have had TWO downgrades in service, so it's a matter of what's the next downgrade that the bean counters will roll out. If others are any indication, it will be the end of flushing and a compulsory 24 hours pending for all. Next, maybe cutbacks in the promotions, or a tightening of the terms.

 

[maphesto]

If the flushing goes i go. Simple as that

They are still the best download MG casino you can find. I get your point, but you can't get all those games and that great support at other places. Still...they should be better with payouts on weekends as well.

Requested a flush on $2300 12 days ago... They still let me reverse it just now and lost it all in about an hour.. Oh well guess we're homeless.

Homeless? Because of a reversal of 2300$? You better get that guy who clicked spin and really ask him for your money back! Pronto!

I can see that you weren't serious, but we have seen some problem gamblers here who have been gambling with money set aside for food and rent.

The reason is probably that most NetEnt casinos targeting Scandinavia usually pay out fast so "flushing" has never been necessary . Ask customer service at Betsson or Betsafe if they can flush your withdrawal and they may not even know what you are talking about.

I have been asked twice by different casinos facing the nordic market if I don't want my money when I asked them to flush my withdrawal.

Flushed $2318 12 days ago, 32red still let me reverse it today (and lost it of course).

Did you ask their rep here at the forum? You should ask their rep Link Outdated / Removed

 

[dunover]

All I see is a lowering of the bar down to the level of say (albeit decent sites in the MG world) RF, FL and VPL etc. There seems to be this attitude of "If they can do it and survive, so can we."
I agree with Blaothon that the next thing to go is likely the flush. They removed the weekend withdrawals, and 6-months later things have 'settled down' nicely, players have grumbled but generally continued to deposit. So now we get the next reduction in service as the drip-feed of bad news continues. Another 6 months and something else.

They will be no reversal (no pun intended) of the decision, just the same as before regarding the weekend cash-outs. They are now not separated in terms of withdrawals from Red Flush of VPL. Judging by the sponsorship of football teams etc. they aren't in any financial trouble, so is this just a typical company exercise in eking out the last possible penny of profit for short-term balance sheets. Who knows?

What I do know is that thanks to CM I am spoilt for choice of other sites that offer all their MG games and much, much more, better promos and more involvement by their reps on the forum for the benefit of CM players. And lest I forget, pay you in hours often so quickly you've been paid before you can type to CS "Flush my withdrawal please!"

So, I for one would expect a new 'Casino of the Year' in 2014.

 

[Captain Chaos]

I get the feeling this is a reaction based on a probable lowering of income due to new multiplatform sites. The killer of course has been quickfire. Go multiplatform 32red. Do it and do it ASAP. You won't regret it. Then you won't need to make decisions such as this and be wondering why on earth you didn't do it sooner. It's been a good run. But even the best stumble. Time to fight back. This is the wrong way if doing that though.

 

[Mark_32Red (retired acct)]

Flushed $2318 12 days ago, 32red still let me reverse it today (and lost it of course).

Hi Frosty,

I am not sure if this was a joke or not, but this doesn't sound right to me. Can you PM your username please?

Thanks
Mark

 

[bigbear]

What is really galling is that no-one from 32Red ever comes on to the forum to try and provide an explanation as to why these decisions have been taken.Recently operations like Coral and BGO have had reps that regularly contribute by explaining how and why certain decisions are taken but all we get from 32Red is a deafening silence.I know Mark does contribute on occasions but it seems that he is unwilling or does not have the authority to address these legitimate concerns and it must now be obvious to the top brass that the rumblings of discontent are getting louder by the day.

 

[vinylweatherman]

What is really galling is that no-one from 32Red ever comes on to the forum to try and provide an explanation as to why these decisions have been taken.Recently operations like Coral and BGO have had reps that regularly contribute by explaining how and why certain decisions are taken but all we get from 32Red is a deafening silence.I know Mark does contribute on occasions but it seems that he is unwilling or does not have the authority to address these legitimate concerns and it must now be obvious to the top brass that the rumblings of discontent are getting louder by the day.

It's only when the measures start to hit profits that we will see some top brass reaction.

However, the reasoning behind it may emerge in the next annual report and accounts, as this is written for shareholders, not players.

 

[deepsky2]

I sent 32red a email to complain of the recent changes. Ben replied back and the response I got was.... I am very sorry you are not happy with recent changes to the workings of our cashouts.

Unfortunately these changes are unavoidable with current processing restrictions we have to adhere to.

Unavoidable I think this is bull if u asked me.

 

[Slotster!]

Right.

Of course faster payouts are better, and with the least hassle. When I hit withdraw @ Mr Green - I know the money will be in my e-wallet within the hour - this is excellent. If I decide to reverse the withdrawal within the 45 minutes or so it's available - that's up to me, I try not to.

If I withdraw from 32Red - I fire off an email or live chat window asking for it to be flushed, and it is - immediately - I can't reverse it within minutes of withdrawing (most of the time )

There are only two real differences.

1) There's an additional step because I have to send an email
2) I'll get paid either a bit later that day or the next morning

That's how it happens in the real world - it really is no big deal.

I'm not saying reversal periods are ever a good thing - they are naughty - but it's not an issue here in practice due to the 24/7 prompt response from the CS team and the predictability of the payments.

Agreed that if flushing went it would be a whole different problem.

 

[vinylweatherman]

I sent 32red a email to complain of the recent changes. Ben replied back and the response I got was.... I am very sorry you are not happy with recent changes to the workings of our cashouts.

Unfortunately these changes are unavoidable with current processing restrictions we have to adhere to.

Unavoidable I think this is bull if u asked me.

It looks like bull too! Not good that it's coming from 32Red.

They are trying to shift the blame to an external force, but there is a gaping hole in the argument. If this WERE an external rule, they wouldn't be able to just break it because a player emailed CS and said "sod the new laws, I want my withdrawal flushed within the hour like it always has been".

It can't be a UK restriction, because the banks have been told long ago to dispense with this bull about it taking 3 days for "clearing" transactions, and now banks process "within a maximum of 2 hours", which in practice is virtually instant.

If it's a Gibraltar rule, then it means ALL operators licensed there would have to change their procedures.

The truth about weekend processing, when it eventually came, also exposed the original excuses as bull. It was supposed to have been down to the banks not being open, so no point in processing when they weren't. the gaping hole in that argument was of course Neteller and Skrill, and this brought forth the real reasoning, they didn't want players switching from cards to eWallets, so wanted to eliminate the main advantage eWallets had over cards, which was weekend processing.

No doubt, the bull about "processing restrictions" will soon be exposed, and we will find out it's another fully internal decision driven by the motivation to squeeze a bit more profit out of players. It's interesting that this change has not been mentioned to players, they are having to find out the hard way when the withdrawal they were expecting the following day fails to turn up, at which point they would be told that it would be coming tomorrow, and that they should have asked for a flush yesterday if they wanted it today.

It's greatest impact will be felt for those who withdraw on a Thursday, and not knowing of the change, expect the money on Friday in time for the weekend. By the time they find out, they will be facing a long wait till Monday.

Jackpot Factory used to have this system, they would flush on request, but the norm was 24 hour pending. It was far from smooth though because the extra step was also a point of failure, often a failure not noticed until the following day, by which time it was too late to correct the issue. Largely, it was down to CS not receiving, or failing to act, on requests to flush.

At least 32Red still have much better CS than the rest ever had, so hopefully emails asking for a flush won't get lost, ignored, etc.

As I did with Jackpot Factory, I will just have to produce a template "please flush" email that I just have to select and send by rote after each withdrawal, and there should be no difference from what I had before, which was next day payment except at the weekends.

 

[frosty3907]

That was the second time you said that.
I suppose noone believed you since you didn't get a reply.

Either you explain yourself or not.

Sorry I didn't think the first post went through.
Pretty self explanatory, requested a withdrawal and asked to flush it all since I'll be needing it for moving soon. Twelve days later it wasn't in account, unfortunately I'd had quite a few beers when I checked with 32red (NSW finally won the origin) and asked to reverse $318~, they said OK... Lost it, reversed the remaining $2000, lost it. Sad.

But they did give me a sweet $20 bonus!

 

[Vegasbum]

I believe the new multi-platform casinos are getting the market share of gamblers. The old platforms like 32 Red are starting to hurt. Microgaming used to be the best but their time is up. Players today want to be able to play games from all platforms and not just MG. If MG remain stuck in their own world they will get lost in the shuffle. Times are a changing.

 

[aceking123]

I believe the new multi-platform casinos are getting the market share of gamblers. The old platforms like 32 Red are starting to hurt. Microgaming used to be the best but their time is up. Players today want to be able to play games from all platforms and not just MG. If MG remain stuck in their own world they will get lost in the shuffle. Times are a changing.

i doubt it if your a solid micro gaming player your not going to leave 32red due to a 24 pending period , i think mark has said you can still request a flush so its still there , there a top notch outfit for down loaded software , cs is top & with given the record i doubt anything will realy change here , maybe there doing stuff behind closed doors to which we arnt going to see either way these guys have shown over the years the way forward to many of the new casinos to which are showing here we have some of the best reps & casinos going @casino meister & thats pretty much down to only a few casinos from here to which would should be thankful .

 

[paul7388]

Like to just say that 32red is still a great casino and one of the most trustworthy there is. But ive saw some comments along the line of you can still ask to get withdrawal flushed etc. so wont be much difference. Depending on the day you withdraw there will be a hell of a difference. Because of the 24hr pending even if you request a flush it probably gets sent next day. Before if you would withdraw early on a Thursday morning or late on Wednesday night you would be guaranteed to get the money in your bank for Saturday with my bank. Now as it probably wont get sent till the Friday it would be Tuesday before reaching the bank, that's really quite a difference. And before if you withdrew to neteller early on a Friday you would almost be guaranteed it on the Friday now It looks like it would sit there till Monday before you get paid.

 

[Tirilej]

Like to just say that 32red is still a great casino and one of the most trustworthy there is. But ive saw some comments along the line of you can still ask to get withdrawal flushed etc. so wont be much difference. Depending on the day you withdraw there will be a hell of a difference. Because of the 24hr pending even if you request a flush it probably gets sent next day. Before if you would withdraw early on a Thursday morning or late on Wednesday night you would be guaranteed to get the money in your bank for Saturday with my bank. Now as it probably wont get sent till the Friday it would be Tuesday before reaching the bank, that's really quite a difference. And before if you withdrew to neteller early on a Friday you would almost be guaranteed it on the Friday now It looks like it would sit there till Monday before you get paid.

Not if you flush it!!!

 

[PNEFOREVER2]

Sorry I didn't think the first post went through.
Pretty self explanatory, requested a withdrawal and asked to flush it all since I'll be needing it for moving soon. Twelve days later it wasn't in account, unfortunately I'd had quite a few beers when I checked with 32red (NSW finally won the origin) and asked to reverse $318~, they said OK... Lost it, reversed the remaining $2000, lost it. Sad.

But they did give me a sweet $20 bonus!

Odd, everytime I have asked my withdrawals to be flushed it's been done there and then.

I even check straight away after asking CS that it has in fact been flushed (not that I have ever needed to - just in case).