32RED introduces 24 hours pending period on withdrawals

[PaaskeDenmark]

WTF where has Terminator 2 gone??? made deposit with bonus tonight to play it and it is nowhere to be found

NERVERMIND it showed up again after restarting casino. HMM really strange.

 

[PaaskeDenmark]

Seems it might have been taken down and put on "Money $$$££££" mode

Come please let Free Spins turn ORANGE

 

[thepits]

I maybe quoted your post but it was not just ment for you.
Sorry if you took it personal

We are so used to people coming here just to complain, but since it was your first posts we could have been more careful.
You were not the only new so maybe we mixed you up with him who claimed he reversed after 12 days

No problem.

I did see red upon reading your comment so apologies also from me, I should have chosen my words more carefully.

 

[psychogene]

Has this 24 pending period increased ???

I just started playing again at 32red and requested a withdrawal of $65 to ecopayz on friday afternoon. Took their 100% bonus offer with a $10 deposit and for once got amazing playtime and an actual win Anyway I checked on Sunday to see if it had been processed and it was still in reverse withdrawal stage. Fair enough I thought its the weekend so maybe the 24 hr period does not apply to the weekend or the weekend counts as one day.

So I checked again just then and its still in reverse withdrawal stage. I know it will eventually be processed but its quite slow - much slower than I was used to when I played alot at 32red 3-4 months ago. Mind you its not a significant amount of money but its quite slow by any standards today in my opinion. On top of that once that money reaches ecopayz it will be at least another 1-2 business days to transfer it to my bank account (have to withdraw to net account because I deposit via debit mastercard and withdrawal is not supported and I do not see an bank withdrawal option).

So from Friday afternoon till now is well over 72 hours (including the weekends). It makes it hard for me to want to play here all the time now because compared to multi platform casinos its like snail mail delivery. Anyway just wanted to know has this 24 hour reverse withdrawal period increase and does the weekend not count anymore?

Sorry I have not bothered to read too much of this thread just looking for some information and sorry to bump an old thread but I did not want to create a new topic.

 

[spintee]

I do not think they count weekends and today is a bank holiday also here in the U.K, There has been some debate over the pending period but like yourself have not really kept upto date on this,

Has this 24 pending period increased ???

I just started playing again at 32red and requested a withdrawal of $65 to ecopayz on friday afternoon. Took their 100% bonus offer with a $10 deposit and for once got amazing playtime and an actual win Anyway I checked on Sunday to see if it had been processed and it was still in reverse withdrawal stage. Fair enough I thought its the weekend so maybe the 24 hr period does not apply to the weekend or the weekend counts as one day.

So I checked again just then and its still in reverse withdrawal stage. I know it will eventually be processed but its quite slow - much slower than I was used to when I played alot at 32red 3-4 months ago. Mind you its not a significant amount of money but its quite slow by any standards today in my opinion. On top of that once that money reaches ecopayz it will be at least another 1-2 business days to transfer it to my bank account (have to withdraw to net account because I deposit via debit mastercard and withdrawal is not supported and I do not see an bank withdrawal option).

So from Friday afternoon till now is well over 72 hours (including the weekends). It makes it hard for me to want to play here all the time now because compared to multi platform casinos its like snail mail delivery. Anyway just wanted to know has this 24 hour reverse withdrawal period increase and does the weekend not count anymore?

Sorry I have not bothered to read too much of this thread just looking for some information and sorry to bump an old thread but I did not want to create a new topic.

 

[psychogene]

Thanks Spintee, didn't realize today was a banking holiday in UK. My apologies!

 

[mac72]

Just something else to bear in mind.If you reverse ANY part of your withdrawal the remaining portion will restart at 24hrs pending ie you make a withdrawal of £100 on sat but reverse £20 at 4pm today ,the £80 withdrawal you have left will be pending until 4pm tomorrow so won't be paid until wednesday.Never realised that was the case until i clarified it with CS last week but it explains why other members couldn't work out why timescales didn't appear to be 24hrs.Best to make a fresh deposit and leave your withdrawal sitting (as long as you have the selfcontrol not to reverse the lot if the deposit goes bad)

 

[mimi26]

Ok i am sure someone posted that if your balance stays reversible for over 24 hrs you can request them to Flush it, and I think thats only fair

 

[mac72]

Ok i am sure someone posted that if your balance stays reversible for over 24 hrs you can request them to Flush it, and I think thats only fair

I'm not sure on that one,i'm pretty sure no flushing is allowed but if you can find that could you post the link? Thanks

 

[Jono777]

Just something else to bear in mind.If you reverse ANY part of your withdrawal the remaining portion will restart at 24hrs pending ie you make a withdrawal of £100 on sat but reverse £20 at 4pm today ,the £80 withdrawal you have left will be pending until 4pm tomorrow so won't be paid until wednesday.Never realised that was the case until i clarified it with CS last week but it explains why other members couldn't work out why timescales didn't appear to be 24hrs.Best to make a fresh deposit and leave your withdrawal sitting (as long as you have the selfcontrol not to reverse the lot if the deposit goes bad)

Not sure you were correctly informed here...

I was told pretty much the opposite and experience has suggested this is how it should be, I had £150 in pending recently and reversed £30 leaving £120 'untouched'

The £120, left pending and was processed and received as if no reverse was made and as I had 'calculated' - The other £30 (bit I reversed) I built up and banked £90, this left pending 24 hours later

 

[mac72]

Not sure you were correctly informed here...

I was told pretty much the opposite and experience has suggested this is how it should be, I had £150 in pending recently and reversed £30 leaving £120 'untouched'

The £120, left pending and was processed and received as if no reverse was made and as I had 'calculated' - The other £30 (bit I reversed) I built up and banked £90, this left pending 24 hours later

Yes i would appear to have been misinformed (or picked them up wrong i've asked for live chat log so i can establish which).Just emailed them and got this reply:
Hi,
Could you just answer a query please.If i have a withdrawal and i reverse part of it does the remaining part still be paid under the timeframe from when it was first withdrawn or by reversing does that start the clock ticking again on the 24hr period
ie if i had a 200£ withdrawal requested at 10am monday but i reverse £50 of that at 5pm monday is the £150 remaining taken out of a reversible state at 10am tuesday or 5pm tuesday??
thanks

Hi XXXXX,



Hope you are well today.



In answer to your question, as long as you do not reverse the entire amount and then re-withdraw, then the bit which you have not reversed will continue to be under the original timeframe.



Hope this helps.



Kind regards

 

[dunover]

Not sure you were correctly informed here...

I was told pretty much the opposite and experience has suggested this is how it should be, I had £150 in pending recently and reversed £30 leaving £120 'untouched'

The £120, left pending and was processed and received as if no reverse was made and as I had 'calculated' - The other £30 (bit I reversed) I built up and banked £90, this left pending 24 hours later

You are correct - the original withdrawal stays put as long as you don't TOTALLY clear it. The timescale remains the same should you leave part of it there.
As for this old thread re-emerging, I half expected this! A Bank Holiday means a late Thursday/Friday withdrawal won't be touched until Tuesday earliest. To be honest I think enforcing the 24 'working hours' reversal period for weekend withdrawals is petty. IMO weekend withdrawals should all be processed Monday, in order, not left until Tuesday.

 

[mac72]

Not sure you were correctly informed here...

I was told pretty much the opposite and experience has suggested this is how it should be, I had £150 in pending recently and reversed £30 leaving £120 'untouched'

The £120, left pending and was processed and received as if no reverse was made and as I had 'calculated' - The other £30 (bit I reversed) I built up and banked £90, this left pending 24 hours later

Yes it appears i was mis-informed , here is the livechat from 23/04/2015:

32red : Hi , how can I help?

Player : XXXXXXXXX (acc info)

Player : XXX could i clarify if i have a withdrawal of 300 in my poker account and i reverse say £30 of it does the £270 still flush 24hrs from when the initial withdrawal was made or does that start the 24hr cycle from then on the remaining 270?

32red: It will start the cycle again XXXXX

Player : even though i haven't touched the 270?

32red : Yes that's correct

Player : thats good to know i will leave it alone!!

32red : not a problem

32red : Take care

Player : any idea what friday bonus is?

32red : Not at the moment sorry

Player : ok no probs cheers

Chat ended by player.



Last Event 2015/04/23 18:42:39 GMT

 

[09237653]

I would love to see the option for us to request a lower time applied to our account ie: 4,8, 12 hours or just remove reverse times completely on request (now that would be second to none)
I will hardly play on Thursdays to Sundays any more cos of the stupid amount of waiting time for cashouts.

Just cashed out (its Monday evening) in 24 hours itll go out of reversal (so Tuesday evening) payment will be made Wednesday daytime and it'll be in the bank Thursday afternoon, this is way too long imo.

 

[LaHutti]

I've tried hard, not to get on the 32RED bash wagon, because I've been a player, and loved it, for many years, but I have to say...not so much any more. I do not want to wait 4-5 days on my withdrawal, when playing on a thursday 32RED...It's just not good enough.

Furthermore, I'm not entirely happy with the sudden downgrade from Club Rouge, to being absolutely bonus banned, after years of being a good customer, in all 4 of your casinos, and without any explanation...you're moving down my list guys...far down.

 

[PaaskeDenmark]

Oh my my man I am just on livechat. 32Red has just earlier added my UK election bonus I won apparantly. Just great when I am actually already on a bonus as I deposited £50 and took £50 after midnight. So suddenly now £4.81 bonus was added which I am not happy about as almost finished wager requirements of £1500, and only got £10 as bonus now so around £200 or £300 left to wager.

I feel if a player is already active playing a bonus then 32red or other casino should not just add a bonus?

Just trying to get it sorted on livechat see what happens

 

[PaaskeDenmark]

Oh my my man I am just on livechat. 32Red has just earlier added my UK election bonus I won apparantly. Just great when I am actually already on a bonus as I deposited £50 and took £50 after midnight. So suddenly now £4.81 bonus was added which I am not happy about as almost finished wager requirements of £1500, and only got £10 as bonus now so around £200 or £300 left to wager.

I feel if a player is already active playing a bonus then 32red or other casino should not just add a bonus?

Just trying to get it sorted on livechat see what happens

And already sorted. Big thanks to 32red for super service something they did not need to do. Actually removed the bonus from my account now to let me finish my other 100% bonus. And then just need to contact them livechat after withdrawal I can have it added......top notch 32red!!!! :notworthy

 

[Gemma A]

lol poor old 32 red these still banging on about the withdraw time . God remember this going on about seen Christmas time

I'm glad I don't play there anymore .

 

[Jono777]

No more bashing 32 red Please

I've just had £1,000 free bonus with a 0 x WR and 100FS on all the games under the 'New' tab
and also they've processed a none existent W/D for 5K to my bank.

So I see anymore bashing comments I'm coming around, I'm 7ft tall 16 stone and hard as nails

Have a good day

 

[spintee]

No more bashing 32 red Please

I've just had £1,000 free bonus with a 0 x WR and 100FS on all the games under the 'New' tab
and also they've processed a none existent W/D for 5K to my bank.

So I see anymore bashing comments I'm coming around, I'm 7ft tall 16 stone and hard as nails

Have a good day

Luck you, I only received the 1k with a 1x turn over

 

[PaaskeDenmark]

No more bashing 32 red Please

I've just had £1,000 free bonus with a 0 x WR and 100FS on all the games under the 'New' tab
and also they've processed a none existent W/D for 5K to my bank.

So I see anymore bashing comments I'm coming around, I'm 7ft tall 16 stone and hard as nails

Have a good day

Lucky you. I changed a reversed withdrawal of £350 to £1500 total haha becaus could not be bothered with waiting for tuesday. But I will wait with patience now

 

[Jono777]

Lucky you. I changed a reversed withdrawal of £350 to £1500 total haha becaus could not be bothered with waiting for tuesday. But I will wait with patience now

Wow nice one WTG!!

I took the 100% late yesterday and was having my usual recurring nightmare

Hit a Wild Desire off last 0.76p! and built back up to £30 on IR (which is a massive achievement on that slot these days!!) so will 'try again' later

 

[Mozaik]

Does anyone have any recent updates regarding the withdrawal time at 32Red?

Still 24 hours pending and no weekends I'm assuming?

 

[Jono777]

Correct! - No changes that I am aware of as a regular at 32 Red

Not that bad a thing IM(humble)O least we know our cash is in safe hands and we WILL get paid.

I know also before the 'bashers' start hitting me some casinos pay out instantly these days but I genuinely don't mind waiting for my withdrawals on my luckier days

 

[Mozaik]

Correct! - No changes that I am aware of as a regular at 32 Red

Not that bad a thing IM(humble)O least we know our cash is in safe hands and we WILL get paid.

I know also before the 'bashers' start hitting me some casinos pay out instantly these days but I genuinely don't mind waiting for my withdrawals on my luckier days

Thank you, Sir! Yes, I like their bonuses and poker environment much better than some other quicker paying casinos, but I just wanted to know if it was still the same and no changes have been implemented since then. They can count on my deposit tonight