32RED downgrades TAB/SE

[Jhonson90]

The thing is, these 'business decisions' IMO are indicative of stagnation within the company. They absorb similar sites like Roxy and Splendido and get the player base, then do this to them. It's almost introspective in the way this happens. Instead of expanding or reaching out with new ideas or say developing a new platform and maybe expanding the games portfolio we get the 'same old, same old'.....

I get the impression that the 32red brand has reached saturation point meaning that exposure in the market is has peaked and the rate of new player recruitment has tailed off, therefore the onus is on increasing or maximising returns from existing players and buying them in from other Viper sites then squeezing better margins from them too.

The business is definitely being run by accountants and not by product experts.....

Agree with Harry e Dunover , I add to what is reported by Harry the total absence of a real VIP program, and Dunover has right at the business level,
have been overtaken by several casinos and fail to increase the number of players , on contrary they have missing probable , and in my opinion,
are following chosen to incorrect marketing, I believe they would have to think first of all to improve the experience of players who have then you look for others.
Cheers.

 

[dunover]

Understand frustration and vents and some good points raised!

Lets just sit tight and put the daggers and thumb screws away until the Rep of the Year ( ) answers us eh

I doubt he will. I wouldn't if I were him because:

1. You can't defend the indefensible.
2. He is probably in a situation where he gets the shitty end of the stick for decisions he would not personally make or be responsible for.
3. I suspect he agrees with some of our comments but has to stay schtumm.

I can understand the reverse period and no flushing. Simple greed because it works and reduces liabilities.

But to sail close to the wind on RG?? That's a new low and despite commendable previous integrity says a lot about what their corporate philosophy is nowadays.

Anyway, I've said all I need to here, no point in treading over old ground. Whatever will be will be.

 

[Jono777]

I doubt he will. I wouldn't if I were him because:

1. You can't defend the indefensible.
2. He is probably in a situation where he gets the shitty end of the stick for decisions he would not personally make or be responsible for.
3. I suspect he agrees with some of our comments but has to stay schtumm.

I can understand the reverse period and no flushing. Simple greed because it works and reduces liabilities.

But to sail close to the wind on RG?? That's a new low and despite commendable previous integrity says a lot about what their corporate philosophy is nowadays.

Anyway, I've said all I need to here, no point in treading over old ground. Whatever will be will be.

Good post and fair points!

I do totally agree he probably has his hands tied and pretty firmly at that and also is somewhat sick and tired of playing 'Piggy in the Middle'

The confusing part is the RG and how shit hot they are on this, especially in the UK these days and the apparent attitude towards it. Surely there has to be some sort of explanation and no deliberate foul.

Yes an award winning set up can take a few steps backwards here and there but surely not fall totally off the mountain!

 

[deepsky2]

Mark should leave 32Red and get a job at a casino that would respect him more....Mark is the only thing 32Red has going for them.

 

[fun4all]

is somewhat sick and tired of playing 'Piggy in the Middle'
!

If you did not already know then both Ed Ware (I think one of the owners) Old / Expired Link
https://www.casinomeister.com/forums/members/2087/

and Pat Harrison (operations manager)
Old / Expired Link
https://www.casinomeister.com/forums/members/3135/

have casinomeister accounts and you could pm them if you want an answer from somebody other than Mark.

I also would like to say I think the "you can be sure you will be paid at 32red" thing is EXTREMELY important. I don't like to see that dismissed. It is the most important thing with online gambling and believe me huge amounts of casinos will look for any way not to pay out. 32Red are completely trustworthy in this department.

That said I hope the change highlighted in this thread is not permanent as it is a significantly anti player one in my opinion. I also echo the sentiments about live chat being made deliberately difficult to find, I mean seriously.

 

[Webzcas]

I'm going to chime in here with both my affiliate and player hats on so to speak.

32red are one of only 3 ( THREE ) operators I completely trust 110%. I base this on knowing Ed since before it's inception and knowing many of the management current and former.

When you cash out at 32 you know you will get paid, no hoops to jump and no messing. As an affiliate hand on heart can say I never had and never will have any issues with them. Whilst other programs would send you down the river in a heart beat.

Trust is key in this industry and they have earnt mine.

 

[Jono777]

If you did not already know then both Ed Ware (I think one of the owners) Old / Expired Link
https://www.casinomeister.com/forums/members/2087/

and Pat Harrison (operations manager)
Old / Expired Link
https://www.casinomeister.com/forums/members/3135/

have casinomeister accounts and you could pm them if you want an answer from somebody other than Mark.

I also would like to say I think the "you can be sure you will be paid at 32red" thing is EXTREMELY important. I don't like to see that dismissed. It is the most important thing with online gambling and believe me huge amounts of casinos will look for any way not to pay out. 32Red are completely trustworthy in this department.

That said I hope the change highlighted in this thread is not permanent as it is a significantly anti player one in my opinion. I also echo the sentiments about live chat being made deliberately difficult to find, I mean seriously.

I do not have a problem with Mark, in fact quite the opposite, he has helped me on numerous occasions and will always be my first and only point of contact with this casino group.

I was merely speaking from a potential 32 Red company policy point of view where he can maybe 'only do so much'

As you know they are also my favourite casino (mainly due to the payout reason you mentioned) but many other factors too and I have been a loyal player for quite a number of years.

As your probably aware I'm one of the first to jump on the defensive for 32 Red when I see the likes of the mind numbingly repetitive 'Slow Pay' etc threads and will always stand in their corner, I cannot however argue with fellow experienced members when they are raising very valid points.

 

[Deeplay]

I'm going to chime in here with both my affiliate and player hats on so to speak.

32red are one of only 3 ( THREE ) operators I completely trust 110%. I base this on knowing Ed since before it's inception and knowing many of the management current and former.

When you cash out at 32 you know you will get paid, no hoops to jump and no messing. As an affiliate hand on heart can say I never had and never will have any issues with them. Whilst other programs would send you down the river in a heart beat.

Trust is key in this industry and they have earnt mine.

I agree trust is important but the above is nothing novel now I can list numerous casinos where you will get paid truly with No messing e.g no long pending period

videoslots
casumo
Rizk
Guts
RoyalPanda

to name but a few and I trust those 4 sample casinos as much as I trust 32red when I win. And can be absolutely certain if I win
I will get paid without any worrys 110% sure on that.

The difference being I dont have to wait days for my money

Live chat is but a click away

Big range of games ( and in a few cases HUGE Range of games)

And all apart from Casumo above have very solid clear RS gambling policys
something which at the moment 32red on one point seem to be trailing. So imo saying you know you will get paid
is just a standard given these days when dealing with quality casinos such I listed here.

32red do not stand out now from the crowd and in many aspects trail way behind

Maybe not a popular opinion but its one I hold. And so it shows with where I deposit.

 

[fun4all]

32red are one of only 3 ( THREE ) operators I completely trust 110%. I base this on knowing Ed since before it's inception and knowing many of the management current and former.

When you cash out at 32 you know you will get paid, no hoops to jump and no messing. As an affiliate hand on heart can say I never had and never will have any issues with them. Whilst other programs would send you down the river in a heart beat.

Trust is key in this industry and they have earnt mine.

I agree 100% with this and have only a handful (around 5) of operators I completely trust with my money as well. 32Red are one of these. Sadly one of the others (pinnacle) no longer available to the UK.

I do not have a problem with Mark, in fact quite the opposite, he has helped me on numerous occasions and will always be my first and only point of contact with this casino group.

Hey Jon I never once suggested you had a problem with anybody, far from it. I was only pointing out they have other members here to solve the "piggy in the middle" problem you mentioned. Mark has been a big help to me always and I voted him for rep of the year.

 

[Valhalla]

Deeplay - I would happily add Trada Casino to that list. All those casinos are streets ahead of 32Red in virtually every department.

32Red are a bit like Liverpool Football Club (of whom I am a supporter). They were the best. Years ago...

 

[philderby]

Ive got my biggest ever win currently pending at 32red (£6700)

Only got to wait tomorrow then it will be processed Tuesday

New phone and tablet me thinks ^-^ yeeeee haaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa!

 

[chris87]

Ive got my biggest ever win currently pending at 32red (£6700)

Only got to wait tomorrow then it will be processed Tuesday

New phone and tablet me thinks ^-^ yeeeee haaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa!

Great win! I had a good win last Thursday, not as much as yours unfortunately, but my win will be processed on the same day as yours, next Tuesday some 5 days later and will be in my bank on Thursday, 7 days after my win, which whilst I know has been debated in depth on here, seems a long time compared to some wins I had at other casinos on Friday which are already available to spend in my bank account.

However, I do still love 32Red, particularly for the daily bonuses, fair wagering requirements and the fact that you can trust them 100%, so I'll continue to deposit there on almost a daily basis!

Chris

 

[hedgehok]

Ive got my biggest ever win currently pending at 32red (£6700)

Only got to wait tomorrow then it will be processed Tuesday

New phone and tablet me thinks ^-^ yeeeee haaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa!

As Mark thanked your post he should sincerely flush your withdrawal.
I really don't want it to end like this: https://www.casinomeister.com/forums/threads/68178/

 

[philderby]

As Mark thanked your post he should sincerely flush your withdrawal.
I really don't want it to end like this: https://www.casinomeister.com/forums/threads/68178/

Theres no chance of me reversing fifty pence of that withdrawal,

Its only another day, and im busy tomorrow filming panda tasks!

 

[nutnut]

32red is average now

Pending withdrawals
Crashing software
Slow games
Need a map to access live chat now

It's not even in top 5 casinos anymore, i don't care how many try to defend them, took a huge decline last 12 months. unless you have shares in the company, i see no reason to be loyal

 

[Jono777]

I agree 100% with this and have only a handful (around 5) of operators I completely trust with my money as well. 32Red are one of these. Sadly one of the others (pinnacle) no longer available to the UK.



Hey Jon I never once suggested you had a problem with anybody, far from it. I was only pointing out they have other members here to solve the "piggy in the middle" problem you mentioned. Mark has been a big help to me always and I voted him for rep of the year.

No problem at all matey, I totally understood where you were coming from, sorry if my post implied that was my line of thinking.

Trouble is without pointing the finger at anyone at all, myself included, these type of threads have a tendency to get all a muddle, crossed wires etc.

My 'Piggy in the middle' was to imply him trying to keep us lot happy as well as his boss, in my opinion something which is probably virtually impossible

 

[Harry_BKK]

I doubt he will. I wouldn't if I were him because:

1. You can't defend the indefensible.
2. He is probably in a situation where he gets the shitty end of the stick for decisions he would not personally make or be responsible for.
3. I suspect he agrees with some of our comments but has to stay schtumm.

I can understand the reverse period and no flushing. Simple greed because it works and reduces liabilities.

But to sail close to the wind on RG?? That's a new low and despite commendable previous integrity says a lot about what their corporate philosophy is nowadays.

Anyway, I've said all I need to here, no point in treading over old ground. Whatever will be will be.

Dunover, i am pretty convinced that you were right.

I went through the old 32RED threads (took me a few hours to read it all) when they stopped flushing, introduced the pending periods and kicked out many players from Club Rouge. Hardly a "beep" from Mark, Pat or Ed.

It is the "duck and hide until the storm blows over" strategy they seem to employ every time another player friendly feature is sliced off.

Well, it is actually quite common among big corporations. They know very well that they are big enough to sustain a "short shitstorm" and then a few weeks later today's new is becoming the norm and all goes back to normal.

I wonder what the UKGC would say if somebody would inform them about the latest RG change. They wouldn't take my message as i am not in their jurisdiction.

EDIT: And also about this case, I am sure the UKGC would not be amused:

I've posted about this before, I had a £200 WD pending, and i wanted to take a 7day break so that I wouldn't reverse.

I e-mailed and spoke ton live chat and they tried to persuade me to stay, and left my account active for the whole pending period, I think I was 10 days before it was closed.

I've since vacated 32red, every move they make seems to be backwards, and it's quite disheartening considering I've been playing there for many years.

It just saddens me to see what was once the pinnacle in online gaming going down this route. But they will not budge with anything they changed, i am sure of that.

Their next quarterly report will be out soon, will make interesting reading

 

[Jono777]

Had a small thought which will hopefully be seen as a positive among all the negatives.

Now I appreciate that no one has questioned their integrity but at least they are being totally transparent about these changes whether good or bad for us players.

There are plenty of outfits out there that would bring all these changes in without so much as a whisper, some could be the dreaded changes to T&C and bye bye winnings, something that would never happen with 32 Red.

More and more new casinos are springing up here, there and everywhere now so the competition grows and they percentage of customer first will slide more towards profits first!

 

[Harry_BKK]

Had a small thought which will hopefully be seen as a positive among all the negatives.

Now I appreciate 1. that no one has questioned their integrity but at least they are being totally transparent about these changes whether good or bad for us players.

There are plenty of outfits out there that would bring all these changes in without so much as a whisper, some could be the dreaded changes to T&C and bye bye winnings, something that would never happen with 32 Red.

More and more new casinos are springing up here, there and everywhere now so the competition grows and they percentage of customer first will slide more towards profits first!

Are you serious Jon? Sorry but i cannot agree.

1. Quite a few posts in this thread mentioned words like - greed, corporate philosophy etc.

2. What transparency are you referring to? They quietly changed the RG procedure with not a beep to the players

And remember December 2014 when they introduced the 24hr pending period - no email, no announcement, nothing; players only found out when they contacted LiveSupport and were told that WD's can't be flushed and will be pending 24hrs. And the only explanation was "a business decision".

Further, the downgrade from Club Rouge end of 2014 - not a single word beforehand


Integrity and transparency - certainly not!!!

 

[Deeplay]

Had a small thought which will hopefully be seen as a positive among all the negatives.

Now I appreciate that no one has questioned their integrity but at least they are being totally transparent about these changes whether good or bad for us players.

There are plenty of outfits out there that would bring all these changes in without so much as a whisper, some could be the dreaded changes to T&C and bye bye winnings, something that would never happen with 32 Red.

More and more new casinos are springing up here, there and everywhere now so the competition grows and they percentage of customer first will slide more towards profits first!

Well im not sure about that. These recent changes no announcement was made. No email nothing. And now inside the RS game page you can not take a break / cool down nor can you SE yourself.
That is not even mentioned when you are logged into the page where you can control your gaming settings.

No excuse these days to have to email support to either SE or cool down or take a break. Which unless it is just an error or im missing something is exactly what 32red are doing.
So they have brought about these changes without making any kind of statement or announcement. But at the end of the day they are entitled to run there business how they see
fit - as is a player entitled to decide where they play or dont play. And from such a big outfit as 32red you would have expected much better sadly.

 

[Jono777]

Hey Harry / Deeplay good posts, just because we get on and agree 99% of the time I will always welcome honest dis-agreements.

I think I could have worded my post slightly better, been a long and stressful day here, not that I am making excuses.

Will re-try to explain but if I do that right now I feel I will be posting more gobbledy gook!

You raise some excellent points in your last posts /summaries and I am probably on 'auto pilot' most of the time when it comes to defending my No.1 casino.

Hold my hands up I can be a bit selfish (on very rare occasions I must add) when it comes to changes that do not directly affect me.

 

[goatwack]

In further developments, 32Red have sent delegates to various Gamblers Anonymous meetings nationwide as part of the new direction the company is seeking.

A spokesman stated:

"At 32 Red we strive to maintain our industry- leading standards by incorporating and re- integrating lost players back into our database. We are pioneering a new path and are doing this to provide an outstanding product for everyone"

He was heard to mumble afterwards:

"I don't see what all the fuss is about and why everyone is crying about it. We're just doing everyone a favour by providing a great service, guy"


Further proposals by 32 Red include:

- Removing the 'Withdrawal' function. Given the recent spate of negative publicity the company has received in regards to reversals and the like, why not just remove the fucker altogether

-Giving blood. Choices will include weekly, fortnightly or monthly donations. Because 32 Red listen and care about their players

-Every 9th Lunar Cycle, a sacrifice must be made to Baal-hamon. Failure to do this will result in eternal damnation or having your account kept open. So no difference really

 

[itsover2014]

Surely, in the end, people just won't play there. When you can get your winnings somewhere like VS in minutes, why would you ever go back to 32red? They will start to slide in terms of players then either have to reform or go bust in the end, however well off they currently are.

This is a massive thing for the player, and they don't care. End of.

 

[Deeplay]

In further developments, 32Red have sent delegates to various Gamblers Anonymous meetings nationwide as part of the new direction the company is seeking.

A spokesman stated:

"At 32 Red we strive to maintain our industry- leading standards by incorporating and re- integrating lost players back into our database. We are pioneering a new path and are doing this to provide an outstanding product for everyone"

He was heard to mumble afterwards:

"I don't see what all the fuss is about and why everyone is crying about it. We're just doing everyone a favour by providing a great service, guy"


Further proposals by 32 Red include:

- Removing the 'Withdrawal' function. Given the recent spate of negative publicity the company has received in regards to reversals and the like, why not just remove the fucker altogether

-Giving blood. Choices will include weekly, fortnightly or monthly donations. Because 32 Red listen and care about their players

-Every 9th Lunar Cycle, a sacrifice must be made to Baal-hamon. Failure to do this will result in eternal damnation or having your account kept open. So no difference really

ha ha i had to read it twice to get the meaning lol ... funny had me laughing ;-)

 

[Jhonson90]

Surely, in the end, people just won't play there. When you can get your winnings somewhere like VS in minutes, why would you ever go back to 32red? They will start to slide in terms of players then either have to reform or go bust in the end, however well off they currently are.

This is a massive thing for the player, and they don't care. End of.

You're right, it is one of the most negative aspects, it has been reported many times but they did nothing.
Do not give importance to what is written in the forum probably more authoritative and attended about gambling,
in my opinion, with a fierce competition, it is a big mistake.
As indeed it is a very serious mistake not adapt to the casino standards with higher rating.
Cheers.