July 2020 PAB Summary
| Casino | Status | Jurisdiction | PAB Type | Comments |
|---|---|---|---|---|
| 21dukes | Closed | Curaçao 1668/JAZ | Bonus | Issue summary: Player claims bonus terms are unclear. Conclusion: Curacao licensed casino, will not respond. Case closed. |
| 24kCasino | Closed | Curaçao 8048 /JAZ | Non-payment | Issue summary: Casino not paying winnings, claims money laundering. Conclusion: Casino agreed to work with player once KYC documents received. Issue resolved. |
| 32Red | Closed | UKGC | Non-payment | Issue summary: Player claims casino cancelled their winnings unfairly. Conclusion: Player had multiple accounts at the casino. Case closed and player banned for PAB abuse. |
| 4Crowns | Resolved | None/Unspecified | Non-payment | Issue summary: Player wasn’t being paid. Conclusion: Casino paid in full. |
| AussiePlay | Closed | Curaçao – Unspecified | KYC | Issue summary: Player feels they have provided sufficient documents to make a withdrawal. Conclusion: Player did not respond when we asked them a simple question. Case closed. |
| Bingo.com | Closed | UKGC | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Player did not self-exclude — merely closed their account. Not the same thing. Case closed. |
| Bitstarz Casino | Resolved | Curaçao 8048 /JAZ | Non-payment | Issue summary: Casino refusing to pay winnings claiming that player appears to be playing using third party funds. Conclusion: It appears a fair settlement was reached. Player never responded to confirm. |
| Casumo | Closed | UKGC | Source of Wealth | Issue summary: Casino refusing to process withdrawal over SoW issue. Conclusion: Player refuses to provide SoW documents, case closed. |
| CherryFiesta | Closed | None/Unspecified | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Casino unresponsive. Case closed. |
| Conquestador | Closed | UKGC | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Multiple forum accounts + banned = case closed. |
| DozenSpins | Closed | Curaçao 8048 /JAZ | Other | Issue summary: Unclear. Conclusion: Player ignored the PAB rules multiple times then became unresponsive. Case closed. |
| Dreamz | Closed | Malta (MGA) | Other | Issue summary: Player’s case has been reviewed by ThePogg and the MGA, both say the player used a bot and is therefore disqualified from receiving his winnings. Conclusion: Player unresponsive, case closed. |
| Evolution Gaming | Closed | Malta (MGA) | Unknown | Issue summary: Player won’t describe issue, wanted encryption keys and a “secure channel” before proceeding. Conclusion: Apparently issue is so top secret player refuses to divulge any details. Our solution: PAB closed. |
| Golden Tiger | Closed | Kahnawake Gaming Commission | Non-payment | Issue summary: Casino confiscated player’s winnings accusing them of fraud. Player objects. Conclusion: Casino confirmed and later re-confirmed that the player failed Risk Assessment. Deposits were returned. Case closed. |
| iGame Casino | Canceled | Malta (MGA) | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Player banned for PAB fraud in previous case, banned again now and case closed. |
| iNetBet Casino | Resolved | Curaçao – Unspecified | Bonus | Issue summary: Bonus issue. Conclusion: Player says it was all a misunderstanding and that they have received their withdrawal. |
| Karamba | Resolved | UKGC | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Issue resolved to player’s satisfaction. |
| Luckystar | Closed | Curaçao 8048 /JAZ | Self-Exclusion | Issue summary: Self-exclusion complaint regarding a Curacao casino. Conclusion: No response from casino. Case closed. |
| Megalotto | Closed | Malta (MGA) | KYC | Issue summary: Player feels casino is rejecting documents in order to avoid paying out. Conclusion: Casino showed that the player had been paid. Player was unavailable for confirmation: case closed. |
| MrBet | Resolved | Curaçao – Unspecified | Bonus | Issue summary: Player broke terms; player disproves of terms. Conclusion: Casino claims they settled with the player. The player did not respond to our request for confirmation. |
| Novibet | Resolved | UKGC | Bonus | Issue summary: Non-payment even after weeks of KYC having been successfully completed. Conclusion: Player reported payment in full received. |
| Play24bet | Closed | Curaçao 1668/JAZ | Bonus | Issue summary: Casino has refused withdrawal request and not responded to player’s emails. Conclusion: Player appears to have abandoned their PAB, case closed. |
| PlayCroco | Closed | Curaçao – Unspecified | Non-payment | Issue summary: Unable to withdraw, player disagrees with terms. Conclusion: Casino will not respond; toothless jurisdiction. |
| RagingBull | Resolved | None/Unspecified | Non-payment | Issue summary: Player claims casino is stalling payment. Conclusion: After three months the casino did pay, case closed. |
| Robet247 | Closed | Curaçao 8048 /JAZ | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Player did not respond to our questions. Case closed. |
| Selectbet | Closed | Curaçao 8048 /JAZ | Non-payment | Issue summary:Player feels winnings wrongfully withheld. Conclusion:Player did not respond to us; case closed. |
| Slots of Vegas | Closed | None/Unspecified | Non-payment | Issue summary: Casino not paying. Conclusion: Usual Virtual BS, details forwarded but no follow-up because of their non-responsiveness. |
| Spela | Resolved | UKGC | Bonus | Issue summary: Player has been locked out of account and withdrawal not paid. After two months of being told to wait, feels it’s time to lodge a complaint. Conclusion: Parties reached a settlement; player paid in full. |
| SportingBull | Closed | Malta (MGA) | Non-payment | Issue summary: Player claims they have been locked out of account and winnings were confiscated unfairly. Conclusion: Casino insisted the player take their issue to the casino’s designated ADR, case transferred. |
| Stake7 | Resolved | Malta (MGA) | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Player let us know that it was all a misunderstanding, the issue was resolved and that the casino was not at fault. |
| Unibet | Closed | UKGC | Other | Issue summary: Casino says player broke terms, will not refund deposits. Conclusion: Casino says player repeatedly warned about 3rd-party payments, this and any further complaint from them must go through the casino’s designated ADR. |
| VegasCasinoOnline | Closed | None/Unspecified | Bonus | Issue summary: Player feels bonus terms are misleading. Conclusion: Player did not respond to basic questions, case closed. |
| Vegaswild | Resolved | None/Unspecified | Non-payment | Issue summary: Casino not honouring withdrawal request, not responding to emails. Conclusion: Player finally paid by casino. |
| Verywell Casino | Closed | None/Unspecified | Other | Issue summary: Player not able to withdraw deposits. Casino unresponsive. Conclusion: Casino will not respond. Case closed. |
| Videoslots | Closed | Malta (MGA) | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Player grossly misrepresented the details of their case. Banned for PAB fraud. |
| ViggoSlots | Closed | Curaçao 1668/JAZ | Non-payment | Issue summary: Player claims casino rejected withdrawal request and confiscated winnings. Conclusion: Player did not respond to our questions. Case closed. |
| VulkanVegas | Closed | Curaçao 8048 /JAZ | KYC | Issue summary: Casino does not feel player’s ID and selfie match. Conclusion: Player unresponsive and AWOL. Case closed. |
| YouSpinYouWin | Closed | Curaçao 8048 /JAZ | Non-payment | Issue summary: Withdrawal not paid. Conclusion: Casino responded to say “player now paid” but player did not reply to confirm having received payment. Assumed resolved, case closed. |
| Zenbetting | Closed | Curaçao 8048 /JAZ | Other | Issue summary: Player claims they were locked out and balance confiscated but no reason was given. Conclusion: Casino claims collusion, player denies it. No evidence on offer from either party — case closed. |
| Zenbetting | Closed | Curaçao 8048 /JAZ | Non-payment | Issue summary: Player claims their documents were verified but then their winnings were confiscated and their account closed. Conclusion: Player unresponsive; case closed. |
PAB Status Explanation
- New: Default Status when a Complaint is opened
- InProgress: we’re working on the case.
- WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
- OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
- Resolved: Favorable to the User.
- Closed: User’s Complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.