Online Casino Complaints Summary 2020

Here we present a summary of our Player ArBitration (PAB) cases, ongoing and past. These numbers are updated dynamically. Please remember that our PAB process is private and confidential, information of individual cases is generally not available to the public.

PAB STATUS EXPLANATION

  • New: Default Status when a Complaint is opened
  • In Progress: we’re working on the case.
  • Waiting For Response: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • On Hold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.

2020 Summary Complaints

Created New In Progress Waiting for Response On Hold Resolved Closed Canceled
Created377 In Progress0 In Progress1 Waiting for Response0 On Hold0 Resolved104 Closed260 Cancelled12

2020 Complaints by Month

Month Created New In Progress Waiting for Response On Hold Resolved Closed Cancelled
December Created29 New0 In Progress0 Waiting for Response0 On Hold0 Resolved11 Closed18 Cancelled0
November Created41 New0 In Progress0 Waiting for Response0 On Hold0 Resolved12 Closed29 Cancelled0
October Created26 New0 In Progress0 Waiting for Response0 On Hold0 Resolved12 Closed14 Cancelled0
September Created16 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed13 Cancelled1
August Created33 New0 In Progress0 Waiting for Response0 On Hold0 Resolved5 Closed28 Cancelled0
July Created46 New0 In Progress0 Waiting for Response0 On Hold0 Resolved14 Closed29 Cancelled3
June Created32 New0 In Progress0 Waiting for Response0 On Hold0 Resolved9 Closed20 Cancelled3
May Created38 New0 In Progress0 Waiting for Response0 On Hold0 Resolved9 Closed25 Cancelled4
April Created42 New0 In Progress0 Waiting for Response0 On Hold0 Resolved13 Closed28 Cancelled1
March Created24 New0 In Progress1 Waiting for Response0 On Hold0 Resolved4 Closed19 Cancelled0
February Created24 New0 In Progress0 Waiting for Response0 On Hold0 Resolved9 Closed15 Cancelled0
January Created26 New0 In Progress0 Waiting for Response0 On Hold0 Resolved4 Closed22 Cancelled0
Total Created377 New0 In Progress1 Waiting for Response0 On Hold0 Resolved104 Closed260 Cancelled12

2020 Complaints by Casino Status

Casino Status Created New In Progress waiting for Response On Hold Resolved Closed
Accredited Created54 New0 In Progress0 Waiting for response0 On Hold0 Resolved0 Closed0
Grey Zone Created0 New0 In Progress 0 Waiting for response 0 On Hold0 Resolved0 Closed0
BFF Created0 New0 In Progress0 Waiting for response0 On Hold0 Resolved0 Closed0
Rogue - Not recommended Created9 New0 In Progress0 Waiting for response 0 On Hold0 Resolved0 Closed0
Not Reviewed Created314 New0 In Progress0 Waiting for response 0 On Hold0 Resolved 0 Closed 0
Total Created377 New0 In Progress0 Waiting for response 0 On Hold0 Resolved 0 Closed 0

2020 Complaints By Casino

Casino Created New In Progress Waiting for Response On Hold Resolved Closed Cancelled
Created40 New0 In Progress0 Waiting for Response0 On Hold0 Resolved15 Closed16 cancelled9
(multiple casinos) Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled1
18bet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
1xbet Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
21Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
21couk Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
21dukes Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
22Bet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
22bet.com Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
24Monaco Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
24kCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
32Red Casino Created5 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed4 cancelled0
4Crowns Created6 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed4 cancelled0
7 sultans Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
7bitCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
888 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
888 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
888Tiger Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
AgentSpins Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed3 cancelled0
Allobet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Allreels Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Allwins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Arcanebet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
ArgoCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
AstralBet Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
AussiePlay Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
bcasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
BetVictor Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BetOnAces Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
BetSwagger Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betboro Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betfair Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Betmaster Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Betmaster.io Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betrebels Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betzest Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BigDollar Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
BillyBingo Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Bingo.com Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Bitstarz Casino Created7 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed5 cancelled0
Bitcoincasino.us Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Bitomania Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Bitstarz Casino Created7 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed5 cancelled0
Bonzaspins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Bspin.io Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Buran Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Cadoola Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CafeCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Campeonbet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Captain Jack Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CaptainSpins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Casilando Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Casimba Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed0 cancelled0
Casino Extreme Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Casino765 Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Casino777 Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CasinoCalzone Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CasinoColumbus Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Casino Cruise Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Energy Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CasinoFriday Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
CasinoIrishLuck Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Casino JEFE Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CasinoJoy Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed0 cancelled0
CasinoNapoli Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CasinoRoyalClub Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CasinoSieger Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CasinoSuperlines Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CasinoToken Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CasinoTriumph Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Casinoland Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Casinoroom Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Casoo Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Casoola Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Casumo Created8 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed6 cancelled0
Cbet.gg Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CherryFiesta Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Cherry Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Cloudbet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Club Player Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Cobra Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Conquestador Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CosmosWin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Crazyno Created4 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed2 cancelled0
CryptoThrills Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CyberCasino3077 Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
DozenSpins Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
DraftKings Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Dragonmoney Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Dreamz Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
ElRoyale Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed2 cancelled0
Emojino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
EuroBets Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Europa Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Evolution Gaming Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Fairspin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
FatBoss Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Favbet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Fortune Legends Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
FrankAndFred Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
FunCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Gamebet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Gate777 Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Genesis Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed2 cancelled0
GoWild Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed1 cancelled0
Golden Lady Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Golden Tiger Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
GossipSlots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Grand Mondial Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Grandbay Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
GrandeVegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Grosvenor Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Gudar Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Gunsbet and Golden-Star Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Guts Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
HollywoodBets UK Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
iGame Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled1
Ignition Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Inetbet Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed2 cancelled0
Intertops Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Jack21 Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Jackwin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Jokerino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Jonny Jackpot Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Jonny Jackpot Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Juicystakes Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Jumbabet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
JupiterSlots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Kahuna Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Karamba Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
KingBilly Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Kitty Bingo Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Loki Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Ladbrokes Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed2 cancelled0
Lapalingo Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
LeonMonaco Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled1
LeoVegas Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
LiveCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
LiveCasinoDotCom Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Locowin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
LordOfTheSpins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Luckystar Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Macau Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MagicalSpin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Magicred Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MajestySlots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Malina Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
MasonSlots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MbitCasino Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed1 cancelled0
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Megalotto Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Mr Green Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MrBet Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
MuchoVegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
N1 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Napoli Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
NetBet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
NordicBet Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Novibet Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed2 cancelled0
Olybet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Oshi Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
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Planet 7 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
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Rich Palms Casinio Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
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Royal Planet Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
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Twin Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Wild Jackpots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
TotalTotal Total Created399 Total Created0 Total In Progress1 Total waiting for Response 0 Total On Hold0 Total Solved457 Total Closed738 Total Cancelled

January

Casino Status Jurisdiction PAB Type
Casino
Ignition
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player reported that the casino had confiscated US$5000 because "another account that had the same last name as me".
Conclusion
Casino is apparently unlicensed and proved to be unresponsive to the player's complaint. Case closed and a Casinomeister Warning is due.
Casino Status Jurisdiction PAB Type
Casino
Betfair
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player reported that their account was closed when they tried to withdraw after a "large deposit", no explanation offered. The casino would not respond when the player asked for reasons.
Conclusion
When we asked some probing questions regarding the player's case they did not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
FortuneLegends
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
T&C Dispute
Issue summary
Player claimed that the casino had failed to follow good Responsible Gaming practice by not implementing Loss Limits properly.
Conclusion
Player misunderstood the Loss Limit system, seemed unaware that it applied to deposits rather than winnings. Casino showed they had given a detailed explanation but the player was unavailable to confirm that their issues had been addressed.
Casino Status Jurisdiction PAB Type
Casino
1xbet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Casino locked player's account and repeatedly asking for documents.
Conclusion
Casino unresponsive, per usual. The Casinomeister Warning against them was updated.
Casino Status Jurisdiction PAB Type
Casino
Napoli
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
Issue summary
Casino not paying withdrawal and not responding to emails.
Conclusion
The casino provided evidence that the player had violated "max bet" rules. That seems to happen A LOT at this casino. Anyway, player was unavailable for comment and so case closed.
Casino Status Jurisdiction PAB Type
Casino
Primaplay
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
T&C Dispute
Issue summary
Player claimed that their balance had been improperly confiscated and deposits returned when they went on to play other games after finishing the wagering requirements on a bonus.
Conclusion
Casino's Terms clearly state that the bonus rules apply until the account balance is zeroed, either by withdrawal or losing the balance. Player was unavailable for comment, case closed.
Casino Status Jurisdiction PAB Type
Casino
Casimba
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Payment delayed -- no reason given.
Conclusion
Received full payment.
Casino Status Jurisdiction PAB Type
Casino
32Red
Status
Resolved
Jurisdiction
UKGC
PAB Type
Bonus
Issue summary
Player's issue was that a bonus had been given and was later removed without notice.
Conclusion
It seems the two parties were able to resolve their issues, case closed.
Casino Status Jurisdiction PAB Type
Casino
Ladbrokes
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Player had their balance confiscated when the casino people discovered they had previously self-excluded at a sister casino but Ladbrokes would not return their full deposit.
Conclusion
Ladbrokes is very much "talk to the hand" when it comes to dispute arbitration with anyone but their designated ADR. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Rembrandt
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player reported that a 1500€ withdrawal had been stuck as "pending" for weeks and the casino was unresponsive.
Conclusion
Unfortunately when we asked the player for more information about their case they were unavailable and unresponsive. Case closed.
Casino Status Jurisdiction PAB Type
Casino
MrBet
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player claims casino refuses to pay their winnings.
Conclusion
Player was abusive to forum members and staff; player banned from Casinomeister and case closed.
Casino Status Jurisdiction PAB Type
Casino
SlottyVegas
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
T&C Dispute
Issue summary
Player claimed the casino was not paying on the grounds of false accusations of having multiple accounts.
Conclusion
The casino provided good evidence that the player DID have multiple accounts. Case closed and player booted off Casinomeister.
Casino Status Jurisdiction PAB Type
Casino
Ladbrokes
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Successfully resolved.
Casino Status Jurisdiction PAB Type
Casino
Betboro
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
KYC
Issue summary
Player reported that their account had been closed month's ago while the casino said it was investigating "internal errors".
Conclusion
The player did not respond to questions regarding their case, case closed.
Casino Status Jurisdiction PAB Type
Casino
Slots Garden
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player had won a random jackpot, received the first payment and then no further payments put lots of excuses about rogue payment processors and so forth.
Conclusion
Virtual casinos make a habit of this kind of slo-pay thing. The best we could do was submit the details to the casino people and hope they eventually pay the player, which they often do.
Casino Status Jurisdiction PAB Type
Casino
RoyalPanda
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Player ignored the PAB rules so we closed the complaint.
Casino Status Jurisdiction PAB Type
Casino
Leovegas
Status
Closed
Jurisdiction
Swedish Gambling Authority
PAB Type
T&C Dispute
Issue summary
Player reported that the casino had given excessive bonuses against SGA regulations and as such the player wanted their deposits.
Conclusion
Casino declined to discuss the case in any detail, classic "talk to the hand" non-cooperation.
Casino Status Jurisdiction PAB Type
Casino
RoyalPanda
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Player has repeatedly ignored the PAB rules. Complaint closed.
Casino Status Jurisdiction PAB Type
Casino
Buran
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
After winning €5000 the player said they tried to withdraw and the casino closed their account accusing them of having multiple accounts.
Conclusion
The casino reiterated their "multiple accounts" accusation but provided no supporting evidence. The player was unavailable for further comments. Case closed.
Casino Status Jurisdiction PAB Type
Casino
CryptoThrills
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player claims winnings incorrectly voided.
Conclusion
Casino unresponsive, a Casinomeister Warning will be posted.
Casino Status Jurisdiction PAB Type
Casino
iNetBet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
KYC
Issue summary
Player claimed casino had twice cancelled their withdrawal for reasons unspecified.
Conclusion
Player was able to resolve the issue with the casino, case closed.
Casino Status Jurisdiction PAB Type
Casino
WildJackpot
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
T&C Dispute
Issue summary
Player had won 1600€, cashed out and went on to play other games. Casino said they broken the Terms and confiscated the winnings.
Conclusion
WildJackpot is run by GoWild and has the same "talk to the hand" attitude when it comes to complaint arbitration. We tried to contact the casino but got nothing back from them. Case closed and a Casinomeister Warning is due.
Casino Status Jurisdiction PAB Type
Casino
VoodooDreams
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player: "I've won 8400€ in this Casino, I've sent in my KYC weeks ago. When I try to get a answer from Live-Chat I always get the same automated Messages."
Conclusion
We tried to contact the player for an update on their case but got no response. Case closed.

February

Casino Status Jurisdiction PAB Type
Casino
Casoo
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Unknown
Issue summary
Casino not closing account despite player's claim of gambling addiction.
Conclusion
Casino explained the self-exclusion procedure but player did not follow through.
Casino Status Jurisdiction PAB Type
Casino
Genesis
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
"... i want compensation to be paid for -1) Wrong bonus information shared by chat officer 2) Deliberate chat disconnected by Mr A**** 3) Loss of Bonus 4) No resolution on complaint raised with Evolution .... 5) Cashabck not credited ...
Conclusion
The casino cooperated fully, and patiently, while the OP's claims were investigated. One after the other the complaint items were found to be false or misguided. Case closed.
Casino Status Jurisdiction PAB Type
Casino
4Crowns
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Withdrawal still pending after nearly two weeks.
Conclusion
Casino reported payment in full, player unavailable and did not confirm.
Casino Status Jurisdiction PAB Type
Casino
Vera John
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Unresolved game crash during play issue.
Conclusion
Player was paid in full.
Casino Status Jurisdiction PAB Type
Casino
Casumo
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Source of Wealth hassles, 2 weeks and continuing.
Conclusion
Withdrawal processed and received.
Casino Status Jurisdiction PAB Type
Casino
Allwins
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Bonus
Issue summary
Withdrawal denied - casino says bonus terms not met.
Conclusion
Casino unresponsive, a Casinomeister Warning will be posted.
Casino Status Jurisdiction PAB Type
Casino
StayLucky
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player claimed that their winnings of €5000 had been confiscated for having violated max-bet Terms. Player claimed to have refused the applicable bonus so no max-bet rules should have been in place at the time.
Conclusion
Player decided to pursue the issue in public rather than use the PAB process. Case closed per OP's request.
Casino Status Jurisdiction PAB Type
Casino
Trueflip
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Casino claims collusion and multiple accounts, player denies allegations.
Conclusion
Casino unresponsive. Warning due.
Casino Status Jurisdiction PAB Type
Casino
22bet.com
Status
Closed
Jurisdiction
UKGC
PAB Type
Responsible Gambling
Issue summary
Responsible Gaming compliant, player believes casino should have stopped them from depositing.
Conclusion
Player unresponsive; PAB closed.
Casino Status Jurisdiction PAB Type
Casino
N1Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player claimed that the €29000 winnings were being wrongly denied by the casino on the grounds of false claims regarding multiple accounts.
Conclusion
The casino showed good evidence of multiple accounts, case closed.
Casino Status Jurisdiction PAB Type
Casino
32Red
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player said they deposited, changed their mind and wanted to withdraw.
Conclusion
Player repeatedly ignored the PAB rules regarding not discussing an ongoing PAB issue on the forums, case closed.
Casino Status Jurisdiction PAB Type
Casino
MajestySlots
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Self-Exclusion
Issue summary
Player had requested self-exclusion three months previously, had been told their request would be honoured. Recently they were able to re-register, deposit and play and now wanted their deposits returned. The casino was non-responsive.
Conclusion
We faired no better than the player here: no response of any kind from the casino. A Casinomeister Warning will be posted.
Casino Status Jurisdiction PAB Type
Casino
Nordicbet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
T&C Dispute
Issue summary
Player claimed that they deposited, played and then their account was locked and the balance was inaccessible. The casino said the player have violated the Terms prohibiting multiple accounts.
Conclusion
The casino reiterated their accusation of multiple accounts but said that the player would have to take the case to their designated ADR for further discussion. In other words "talk to the hand" which is typical of this casino group.
Casino Status Jurisdiction PAB Type
Casino
BillyBingo
Status
Resolved
Jurisdiction
N/A - Site Closed
PAB Type
Non-payment
Issue summary
Withdrawal denied, "further deposits required".
Conclusion
Issue resolved.
Casino Status Jurisdiction PAB Type
Casino
Casoola
Status
Resolved
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player's account blocked, withdrawal cancelled. No reason given.
Conclusion
Withdrawal processed.
Casino Status Jurisdiction PAB Type
Casino
Mbitcasino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
Issue summary
Player's withdrawal was blocked by the casino, there were issues with KYC.
Conclusion
Player continued to break PAB rules despite multiple warnings -- PAB closed. Casino claims to hold a sub-license from Curacao 8084/JAZ but they are non-compliant to that license (no Curacao license badge) so this claim may be false.
Casino Status Jurisdiction PAB Type
Casino
BitStarz
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Complications with bank led to money being returned to casino. Player not able to withdraw.
Conclusion
Casino paid out money in full a second time.
Casino Status Jurisdiction PAB Type
Casino
BetOnAces
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Withdrawal delayed for over a month due to "technical issues".
Conclusion
The player reported that their issue had been settled, case closed.
Casino Status Jurisdiction PAB Type
Casino
LiveCasinoDotCom
Status
Resolved
Jurisdiction
Gibraltar Licensing Authority
PAB Type
Bonus
Issue summary
Player claimed the casino had confiscating winnings without justification.
Conclusion
Winnings were reinstated and player received their payment.
Casino Status Jurisdiction PAB Type
Casino
Slotwolf
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player claimed non-payment from the casino after their dispute had been settled at another ADR.
Conclusion
We asked if it would be okay to contact the other ADR and were given permission to do so. Turned out the player hadn't been satisfied with the other ADR and had ended things with a foul-mouthed rant. Key point being that the other ADR had not settled the case as the player had claimed. When we brought this to the player's attention we got the same abusive treatment whereupon the player was kicked to the curb and the case was closed.
Casino Status Jurisdiction PAB Type
Casino
CafeCasino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player was told by the casino that they'd been put on a "skilled players" list and that their balance of $450 was confiscated.
Conclusion
Player was unavailable to discuss their case, case closed.
Casino Status Jurisdiction PAB Type
Casino
Genesis
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Casino cancelled winnings, claimed "max bet" violations during bonus play.
Conclusion
Player did not respond to basic questions, case closed.

March

Casino Status Jurisdiction PAB Type
Casino
CasinoCalzone
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Player was found to have multiple accounts here at Casinomeister, ignored us when we asked him to explain. Case closed and player banned.
Casino Status Jurisdiction PAB Type
Casino
Casino777
Status
Closed
Jurisdiction
Belgium Gaming Commission
PAB Type
Technical Issues (Software)
Issue summary
Player had technical problems with a specific game, was not credited for winnings.
Conclusion
The casino people turned a simple case into a protracted time-suck: repeatedly asking for the same information, not responding when that information was given, not providing play logs, claiming the issue had been resolved with the player when it had not, etc etc ad nauseum. Case died by asphyxiation, a Warning against this numpties will be posted.
Casino Status Jurisdiction PAB Type
Casino
CasinoColumbus
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player reports non-payment of winnings without explanation.
Conclusion
Casino refused to cooperate, case closed.
Casino Status Jurisdiction PAB Type
Casino
Stakers
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Casino blocked account, refusing to pay winnings for over a year.
Conclusion
The casino did not respond, and not for the first time. A Casinomeister Warning was posted.
Casino Status Jurisdiction PAB Type
Casino
SlotsOfVegas
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Typical Virtual no pay/slow pay problems.
Conclusion
Issue forwarded to the casino, never heard back. Case closed.
Casino Status Jurisdiction PAB Type
Casino
PlayOJO
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
The casino first confirmed and then denied a 1500€ win.
Conclusion
Player non-responsive; case closed.
Casino Status Jurisdiction PAB Type
Casino
Zodiac casino
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Other
Issue summary
Casino claims multiple accounts abuse, refuses to pay winnings and closed account.
Conclusion
PAB closed by player request.
Casino Status Jurisdiction PAB Type
Casino
Locowin
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player claims they abided the terms after accepting a bonus but that when they won, the casino refused to pay.
Conclusion
Casino people would only discuss the players issue with the MGA so the player filed there accordingly. We never heard back, case closed.
Casino Status Jurisdiction PAB Type
Casino
22Bet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Casino stalling, not paying player their winnings.
Conclusion
Casino refuses to discuss issue. Warning posted.
Casino Status Jurisdiction PAB Type
Casino
Genesis
Status
Resolved
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Casino is stalling on payment of winnings.
Conclusion
Casino paid in full.
Casino Status Jurisdiction PAB Type
Casino
UptownPokies
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Casino claims player broke max bet rule on a bonus and voided his winnings.
Conclusion
Player hadn't tried the local casino rep so we sent them off to do so. We never heard back, case closed.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Unknown
Issue summary
Issue unclear.
Conclusion
Player unresponsive, case closed.
Casino Status Jurisdiction PAB Type
Casino
Bitomania
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Casino refused to pay winnings and threatened player.
Conclusion
Player was playing from a restricted country, deposit returned. Player became abusive and got the boot. That said it does appear as if the casino was happily free-rolling US players.
Casino Status Jurisdiction PAB Type
Casino
21couk
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player's account "under review", winnings not being paid, and support not responding.
Conclusion
Casino would not discuss the player's issue, insisted they go to the designated ADR which was IBAS.
Casino Status Jurisdiction PAB Type
Casino
Casumo
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Casino closed player's account and will not pay winnings, claims player has multiple accounts.
Conclusion
Player took it to the MGA and we never heard back, case closed.
Casino Status Jurisdiction PAB Type
Casino
Betrebels
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Casino closed player's account, claiming terms violation.
Conclusion
Casino showed that the player had violated the Terms regarding players using shared funding resources, case closed.
Casino Status Jurisdiction PAB Type
Casino
Pnxbet
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Player claimed that their balance was confiscated without justification.
Conclusion
We discovered that the player had multiple accounts at Casinomeister using different ID info. Case closed and player banned.
Casino Status Jurisdiction PAB Type
Casino
Guts
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Successfully resolved.
Casino Status Jurisdiction PAB Type
Casino
Casumo
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Casino has locked player's account and frozen withdrawal during SoW investigation.
Conclusion
Player failed to satisfy the casino's SoW requirements, case closed.
Casino Status Jurisdiction PAB Type
Casino
JonnyJackpot
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player "didn't read well" bonus terms, winnings confiscated.
Conclusion
Casino never replied, case closed and Warning due.

April

Casino Status Jurisdiction PAB Type
Casino
RubySlots
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player feels casino's "attitude" will result in them not being paid
Conclusion
Player ignored PAB rules and was unresponsive, case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoToken
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Casino claims winnings were "lost" because the winning bets never happened because there was a "dropped connection" during game play. Player had a screenshot of the win and a log of the game play up to that point.
Conclusion
The player was unavailable to answer basic questions about their PAB, case closed.
Casino Status Jurisdiction PAB Type
Casino
Wixstars
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Unknown
Issue summary
Unknown.
Conclusion
Player wrote in German, when asked to provide an English description we received no response and the player did not return.
Casino Status Jurisdiction PAB Type
Casino
CherryFiesta
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player claims the casino is dragging out verification procedures in order to avoid paying.
Conclusion
No response from the casino, a Warning will be posted, case closed.
Casino Status Jurisdiction PAB Type
Casino
PlatinumReels
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Casino has sited an extensive list of reasons for delays and ultimately the non-payment of withdrawal requests.
Conclusion
Casino returned winnings to player's account.
Casino Status Jurisdiction PAB Type
Casino
Sportnation.bet
Status
Resolved
Jurisdiction
UKGC
PAB Type
Bonus
Issue summary
When player attempted to withdraw winnings, a negative balance was displayed.
Conclusion
When contacted, casino provided no explanation but did pay player in full.
Casino Status Jurisdiction PAB Type
Casino
4Crowns
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player claims casino is "offering fake slots and are unlicensed".
Conclusion
The casino was unresponsive, player recovered their money through their bank.
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player was accused of multiple accounts, winnings were confiscated and deposits returned.
Conclusion
The casino verified the multiple accounts accusation, case closed. Any appeals would need to go to the relevant licensing body (Malta).
Casino Status Jurisdiction PAB Type
Casino
CasinoIrishLuck
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
KYC
Issue summary
Casino has been requesting more and more documents for over three weeks.
Conclusion
Casino finally paid in full.
Casino Status Jurisdiction PAB Type
Casino
1xbet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player who opened an account in order to play with money from an unnamed third party has questions about "fake site".
Conclusion
Player was being a mule in order to launder someone else's money, case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoNapoli
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
Issue summary
Casino claims player broke terms and is refusing to pay out winnings.
Conclusion
Casino provided convincing evidence that player did indeed break terms.
Casino Status Jurisdiction PAB Type
Casino
CasinoSuperlines
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Player claims casino refuses to pay winnings.
Conclusion
Player admits to breaking terms, casino is within their rights.
Casino Status Jurisdiction PAB Type
Casino
LOKI CASINO
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
Issue summary
Player claims game is taking more than the bet amount and/or continuing to take bets after it is closed.
Conclusion
Player did not respond to our request for information. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Bitstarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Delayed payment from casino.
Conclusion
OP used false details during account registration and fake documents during KYC: case closed, OP bootified.
Casino Status Jurisdiction PAB Type
Casino
Pnxbet
Status
Resolved
Jurisdiction
Curaçao 365/JAZ
PAB Type
Other
Issue summary
Player locked out of account. Can't access winnings.
Conclusion
Casino reversed their decision and re-opened the player's account. Player now able to access and withdraw their winnings.
Casino Status Jurisdiction PAB Type
Casino
Crazyno
Status
Resolved
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Player's documents approved, but has not received the promised withdrawal. Now casino not responding to emails.
Conclusion
Casino says player was paid in full.
Casino Status Jurisdiction PAB Type
Casino
Inetbet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Casino claims bonus terms not adhered to, refuses to pay.
Conclusion
Casino provided good evidence that the player did break the bonus Terms.
Casino Status Jurisdiction PAB Type
Casino
Winbig21
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
When player attempted to withdraw winnings, their account was closed and the casinos became unresponsive.
Conclusion
Two casinos paid, third promised to pay. Player became unresponsive.
Casino Status Jurisdiction PAB Type
Casino
Gudar Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player feels their account was closed without a satisfactory reason.
Conclusion
Any casino is within their rights to close an account if no money is owed, as was the case here. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
PAB fraud -- player banned.
Casino Status Jurisdiction PAB Type
Casino
LiveCasino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Despite being verified, the player has not received their withdrawal.
Conclusion
Casino reported full payment to player. Player never responded to confirm.
Casino Status Jurisdiction PAB Type
Casino
Malina
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player lost too much and thinks the casino should have stepped in to do something.
Conclusion
The casino claimed Curacao e-Gaming had ruled in their favour, would not look into the issue further. Curacao e-Gaming has no official status and as such their "rulings" are highly suspect.
Casino Status Jurisdiction PAB Type
Casino
LordOfTheSpins
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Winnings voided when player attempted to withdraw them.
Conclusion
Casino provided evidence that the player had broken the Terms regarding max bets while using a bonus.
Casino Status Jurisdiction PAB Type
Casino
GoWild
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
The player was given a welcome bonus but when they tried to withdraw, the casino repeatedly responds with requests for additional documents.
Conclusion
Player received payment in full.
Casino Status Jurisdiction PAB Type
Casino
Bitstarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
Issue summary
Casino accused the player of multiple identities at the casino.
Conclusion
Casino provided satisfactory evidence, player booted for PAB fraud and case closed.
Casino Status Jurisdiction PAB Type
Casino
Vegasplus
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Player abandoned PAB. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Casumo
Status
Closed
Jurisdiction
UKGC
PAB Type
Source of Wealth
Issue summary
Casino not paying out withdrawal due to Source of Wealth issue.
Conclusion
Player did not provide SoW documents, became unresponsive. Case closed.
Casino Status Jurisdiction PAB Type
Casino
BetSwagger
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
Issue summary
Casino refuses to pay out winnings or provide explanation for not doing so.
Conclusion
Casino refused to cooperate with the PAB process, case closed and the casino marked for a future Casinomeister Warning.
Casino Status Jurisdiction PAB Type
Casino
CasinoSieger
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player received bonuses and free spins, casino will not pay out withdrawal.
Conclusion
Player not answering our questions. Case closed.
Casino Status Jurisdiction PAB Type
Casino
BigDollar
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
Casino not paying withdrawal request, not responding to recent calls or emails. Player accepted bonuses.
Conclusion
Casino never responded but after considerable prodding they did pay the player.
Casino Status Jurisdiction PAB Type
Casino
Cherrycasino and Co gaming
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Casino Status Jurisdiction PAB Type
Casino
AstralBet Casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Casino refuses to pay withdrawal, player claims not in violation of bonus terms.
Conclusion
Casino claims payer paid; player AWOL.
Casino Status Jurisdiction PAB Type
Casino
Betfair
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Gamstop issue.
Conclusion
Player banned for having multiple forum accounts and abusing the PAB service.
Casino Status Jurisdiction PAB Type
Casino
DraftKings
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Player claimed that he'd had a self-exclusion complaint in with DraftKings Support for over a year, was getting nowhere.
Conclusion
Player had multiple forum accounts, lied about it, wouldn't explain himself. Case closed and player banned.
Casino Status Jurisdiction PAB Type
Casino
32Red
Status
Closed
Jurisdiction
Gibraltar Licensing Authority
PAB Type
Other
Issue summary
Player annoyed game no longer available in their country.
Conclusion
Situation explained to player, not much else to be done.
Casino Status Jurisdiction PAB Type
Casino
CasinoJoy
Status
Resolved
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Casino not responding to withdrawal request.
Conclusion
Issue resolved to player's satisfaction.
Casino Status Jurisdiction PAB Type
Casino
Allobet
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
When player tried to withdraw winnings, casino returned initial deposit and closed the account.
Conclusion
Player had multiple accounts at Casinomeister using different identities. Case closed and player banned for PAB fraud.
Casino Status Jurisdiction PAB Type
Casino
Casilando
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player claims casino has been stalling on a withdrawal for three months.
Conclusion
Player was unavailable to respond to basic questions about their complaint, case closed.
Casino Status Jurisdiction PAB Type
Casino
Bet victor
Status
Closed
Jurisdiction
UKGC
PAB Type
Technical Issues (Software)
Issue summary
Player had issue with specific game.
Conclusion
Player had no evidence to support their claims that the game was faulty. Case closed.

May

Casino Status Jurisdiction PAB Type
Casino
WooCasino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Casino not paying withdrawal or accepting player's ID.
Conclusion
Casino says player's account was verified and the withdrawal paid. OP AWOL, assumed resolved.
Casino Status Jurisdiction PAB Type
Casino
Allreels
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player winnings confiscated because of account closure at a sister casino.
Conclusion
Casino unresponsive. Case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoJefe
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
Issue summary
Player claims encountered technical error game, has waited weeks for explanation from casino.
Conclusion
Player AWOL. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Responsible Gambling
Issue summary
Player claims repeated failures by Kindred Group regarding Responsible Gaming.
Conclusion
Player admitted lying to the casino. Case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoTriumph
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
As they are not UKGC licenced, player feels casino should not have allowed them to play.
Conclusion
After explaining the dire chances of success here the OP asked for the case to be closed.
Casino Status Jurisdiction PAB Type
Casino
BCasino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player's withdrawal cancelled, casino claims player played disallowed games.
Conclusion
Player paid. Casino gave no reason for change of heart.
Casino Status Jurisdiction PAB Type
Casino
Royal Planet Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player locked out of account and not withdrawals.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
EuroBets
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Casino not paying withdrawal.
Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoRoyalClub
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Casino has been promising to pay withdrawal for six months.
Conclusion
Casino won't respond. We've updated our Warning regarding them.
Casino Status Jurisdiction PAB Type
Casino
GoldenLadyCasino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Casino has been promising to payout withdrawal for months.
Conclusion
Casino won't co-operate. Our warning has been updated.
Casino Status Jurisdiction PAB Type
Casino
CasinoJoy
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
When player attempted to withdraw winnings, casino closed player's account and requested KYC documents.
Conclusion
Casino paid the player.
Casino Status Jurisdiction PAB Type
Casino
HollywoodBets UK
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
HollywoodBets only allows cases to be handled by their designated ADR.
Casino Status Jurisdiction PAB Type
Casino
PlayHub
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Other
Issue summary
Player locked out of account and accused of fraud.
Conclusion
Casino refuses to discuss the issue.
Casino Status Jurisdiction PAB Type
Casino
(multiple casinos)
Status
Cancelled
Jurisdiction
Other
PAB Type
Non-payment
Issue summary
Player waiting months for payment at several casinos.
Conclusion
The PAB as submitted was against multiple casinos, the PAB system is a "one casino per PAB" thing, player decided to cancel this and submit individual PABs for each.
Casino Status Jurisdiction PAB Type
Casino
Grosvenor
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Player took their issue to the UKGC, we never did hear back from them. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Bitcoincasino.us
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player claims casino gave them a bonus "accidentally" and then cancelled winnings.
Conclusion
We were unable to help this player. A Casinomeister Warning had been previously posted regarding this casino.
Casino Status Jurisdiction PAB Type
Casino
Macau
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
Issue summary
Player claims casino changing their bonus rules.
Conclusion
Player banned from Casinomeister for multiple accounts. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Bitstarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Winnings cancelled.
Conclusion
Player didn't finish WR on a bonus within the allotted time, bonus expired and winnings cancelled.
Casino Status Jurisdiction PAB Type
Casino
Twin
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Casino cancelled withdrawal claiming player broke bonus terms.
Conclusion
Player did not repond when we asked questions. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Gate777
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player claims winnings were confiscated even though there was no breach of terms.
Conclusion
Player broke terms; case closed.
Casino Status Jurisdiction PAB Type
Casino
MagicalSpin
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
Issue summary
Player claims they were unaware of the terms of the bonus and now the casino won't pay out winnings because they were broken.
Conclusion
Player broke terms; casino won't make an exception for this player. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Rizk
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player claims casino refuses to pay winnings because he used a shortened version of his first name when signing up.
Conclusion
The casino said "the account has been permanently closed as it was registered using incorrect name, date of birth and home address". They were not inclined to waive the Terms given these violations. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Rizk
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player opened two PAB tickets for same issue.
Conclusion
Duplicate of an existing Ticket issue, closed.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player concerned about return on a slot.
Conclusion
Player became unresponsive, ignored the PAB rules: case closed.
Casino Status Jurisdiction PAB Type
Casino
Casimba
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player claims casino providing excuses instead of payment.
Conclusion
Casino reported full payment to player. Player never responded to confirm, assumed resolved.
Casino Status Jurisdiction PAB Type
Casino
4Crowns
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player claims casino not paying winnings.
Conclusion
Player stopped responding and did not return, case closed.
Casino Status Jurisdiction PAB Type
Casino
Juicystakes
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player claims casino will not pay them their winnings.
Conclusion
Casino says they've returned deposits. Player not availavle to confirm, assumed resolved.
Casino Status Jurisdiction PAB Type
Casino
32Red
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Player submitted the case to the casino's designated ADR thus ending our involvement, case closed.
Casino Status Jurisdiction PAB Type
Casino
Yourbet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player wants to withdraw funds but casino is unresponsive.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
4Crowns
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
After player requested a withdrawal, the casino locked the account, said the payment was en route, then days later said there was no record of it having existed.
Conclusion
Casino did not respond to the issue, a Warning was posted to alert other players.
Casino Status Jurisdiction PAB Type
Casino
888Tiger
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Issues with a Welcome Bonus.
Conclusion
Casino paid withdrawal in full.
Casino Status Jurisdiction PAB Type
Casino
18bet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Casino claims player broke terms, player claims casino doesn't want to pay out.
Conclusion
Player did not abide by PAB rules -- case closed.
Casino Status Jurisdiction PAB Type
Casino
AussiePlay
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
The casino claims not to have received the documents the player claims to have repeatedly sent and says it will not pay until they are received.
Conclusion
Player did not respond, case closed.

June

Casino Status Jurisdiction PAB Type
Casino
PlayPCF
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
Issue summary
Casino claims winnings were confiscated due to bonus terms violation. Player claims the Terms were changed after deposit and play.
Conclusion
Casino will not respond. Case closed, warning forthcoming.
Casino Status Jurisdiction PAB Type
Casino
LeonMonaco
Status
Cancelled
Jurisdiction
Curaçao - Unspecified
PAB Type
Unknown
Issue summary
Player trying to post on forum. Submitted PAB in error.
Conclusion
Cancelled.
Casino Status Jurisdiction PAB Type
Casino
Jonny Jackpot
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Casino claims player broke bonus terms.
Conclusion
Casino returned player's deposits and a little extra for his trouble.
Casino Status Jurisdiction PAB Type
Casino
Trada
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
Issue summary
Player claims game is faulty and that casino has been unresponsive.
Conclusion
Player paid.
Casino Status Jurisdiction PAB Type
Casino
Crazyno
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Bonus
Issue summary
Casino says player broke bonus terms, refuses to pay winnings.
Conclusion
Casino has provided evidence that the player did indeed break the terms. Player AWOL; case closed.
Casino Status Jurisdiction PAB Type
Casino
VegasHero
Status
Closed
Jurisdiction
UKGC
PAB Type
Bonus
Issue summary
Player believes bonus winnings erroneously confiscated.
Conclusion
Although the terms were vague, casino adamant that they were broken. Case closed.
Casino Status Jurisdiction PAB Type
Casino
4Crowns
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player has been waiting over two weeks for withdrawal to be paid .
Conclusion
Casino was unresponsive, case closed without resolution.
Casino Status Jurisdiction PAB Type
Casino
Cbet.gg
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Other
Issue summary
Player feels they should not have been allowed to deposit as casino is unlicensed in their country.
Conclusion
Player ignored PAB rules and didn't respond to questions. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Casinoroom
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Casino not paying or responding to player.
Conclusion
Casino paid up.
Casino Status Jurisdiction PAB Type
Casino
SpinPalace
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Non-payment
Issue summary
When player tried to withdraw winnings (in 2018), the casino closed their account.
Conclusion
Player did not respond to our questions. Case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoCruise
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
When player requested withdrawal of winnings, casino requested documents repeatedly.
Conclusion
Casino claims withdrawal was paid; player AWOL -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Olybet
Status
Resolved
Jurisdiction
Other
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Casino had changed platforms and mistakenly cancelled the ongoing self-exclusion; they've corrected that, marked the account as permanently closed. Player was unavailable to confirm. Case closed.
Casino Status Jurisdiction PAB Type
Casino
FrankAndFred
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
"I believe mind control technology was used to make me lose all my funds".
Conclusion
Unfortunately matters of this nature are beyond the scope of the PAB service we currently offer. Case closed.
Casino Status Jurisdiction PAB Type
Casino
7 sultans
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Winnings confiscated, no reason given.
Conclusion
7 Sultans only allows cases to be handled by their designated ADR.
Casino Status Jurisdiction PAB Type
Casino
CaptainSpins
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player not receiving payout in a timely fashion.
Conclusion
Player came back to say their withdrawal was in progress and the case could be closed.
Casino Status Jurisdiction PAB Type
Casino
Crazyno
Status
Resolved
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Casino has not paid player's withdrawal after a week -- no specific reason cited.
Conclusion
Player paid.
Casino Status Jurisdiction PAB Type
Casino
ElRoyale
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Casino claims player broke bonus terms, voided withdrawal.
Conclusion
Casino won't change their position. Case closed.
Casino Status Jurisdiction PAB Type
Casino
AgentSpins
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Other
Issue summary
Casino cancelled players winnings claiming irregular play.
Conclusion
Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
AgentSpins
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
Casino confiscating winnings claiming bonus terms were broken.
Conclusion
Player AWOL. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Bitstarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Player feels winnings were confiscated unfairly.
Conclusion
Casino provided evidence that player had indeed broken the Terms.
Casino Status Jurisdiction PAB Type
Casino
Jokerino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Casino not paying requested withdrawal and not responding to emails.
Conclusion
Casino paid in full.
Casino Status Jurisdiction PAB Type
Casino
VulcanVegas
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player was told original account was closed. When opened a new one and then attempted to withdraw winnings, the casino claimed it was a duplicate account and withdrawal was denied.
Conclusion
Casino never responded to the player's complaint, case closed and a Casinomeister Warning will be posted.
Casino Status Jurisdiction PAB Type
Casino
RagingBull
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player had a substantial win, finished verifying their account and then was locked out.
Conclusion
Player decided to take their case elsewhere, case closed.
Casino Status Jurisdiction PAB Type
Casino
KingBilly
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Source of Wealth
Issue summary
Winnings confiscated over SoW issue.
Conclusion
Player could not pass the KYC process. Casino has refunded deposit.
Casino Status Jurisdiction PAB Type
Casino
GrandeVegas
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player feels casino is withholding a deserved bonus.
Conclusion
Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Cadoola
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Self-Exclusion
Issue summary
Player claims they tried several times to self-exclude but the casino did nothing. Player wants deposits lost thereafter returned.
Conclusion
Player never actually asked to be excluded, only requested account closure. Also, Curacao license = no self-exclusion policies in place.
Casino Status Jurisdiction PAB Type
Casino
Trada
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player claims casino doesn't want to pay out winnings.
Conclusion
Player closed their account at the casino and asked us to close this PAB.
Casino Status Jurisdiction PAB Type
Casino
Casinoland
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Withdrawal being denied.
Conclusion
Casino insists player take it to their designated ADR.

July

Casino Status Jurisdiction PAB Type
Casino
Verywell Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player not able to withdraw deposits. Casino unresponsive.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
VegasCasinoOnline
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player feels bonus terms are misleading.
Conclusion
Player did not respond to basic questions, case closed.
Casino Status Jurisdiction PAB Type
Casino
Inetbet
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
Bonus issue.
Conclusion
Player says it was all a misunderstanding and that they have received their withdrawal.
Casino Status Jurisdiction PAB Type
Casino
Bitstarz
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Casino refusing to pay winnings claiming that player appears to be playing using third party funds.
Conclusion
It appears a fair settlement was reached. Player never responded to confirm.
Casino Status Jurisdiction PAB Type
Casino
SportingBull
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player claims they have been locked out of account and winnings were confiscated unfairly.
Conclusion
Casino insisted the player take their issue to the casino's designated ADR, case transferred.
Casino Status Jurisdiction PAB Type
Casino
GoldenTiger
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Non-payment
Issue summary
Casino confiscated player's winnings accusing them of fraud. Player objects.
Conclusion
Casino confirmed and later re-confirmed that the player failed Risk Assessment. Deposits were returned. Case closed.
Casino Status Jurisdiction PAB Type
Casino
VulkanVegas
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
Issue summary
Casino does not feel player's ID and selfie match.
Conclusion
Player unresponsive and AWOL. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Spela
Status
Resolved
Jurisdiction
UKGC
PAB Type
Bonus
Issue summary
Player has been locked out of account and withdrawal not paid. After two months of being told to wait, feels it's time to lodge a complaint.
Conclusion
Parties reached a settlement; player paid in full.
Casino Status Jurisdiction PAB Type
Casino
Evolution Gaming
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Unknown
Issue summary
Player won't describe issue, wanted encryption keys and a "secure channel" before proceeding.
Conclusion
Apparently issue is so top secret player refuses to divulge any details. Our solution: PAB closed.
Casino Status Jurisdiction PAB Type
Casino
Bingo.com
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Player did not self-exclude -- merely closed their account. Not the same thing. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Megalotto
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
KYC
Issue summary
Player feels casino is rejecting documents in order to avoid paying out.
Conclusion
Casino showed that the player had been paid. Player was unavailable for confirmation: case closed.
Casino Status Jurisdiction PAB Type
Casino
SlotsOfVegas
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Casino not paying.
Conclusion
Usual Virtual BS, details forwarded but no follow-up because of their non-responsiveness.
Casino Status Jurisdiction PAB Type
Casino
AussiePlay
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
KYC
Issue summary
Player feels they have provided sufficient documents to make a withdrawal.
Conclusion
Player did not respond when we asked them a simple question. Case closed.
Casino Status Jurisdiction PAB Type
Casino
YouSpinYouWin
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Withdrawal not paid.
Conclusion
Casino responded to say "player now paid" but player did not reply to confirm having received payment. Assumed resolved, case closed.
Casino Status Jurisdiction PAB Type
Casino
Robet247
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Player did not respond to our questions. Case closed.
Casino Status Jurisdiction PAB Type
Casino
MrBet
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
Player broke terms; player disproves of terms.
Conclusion
Casino claims they settled with the player. The player did not respond to our request for confirmation.
Casino Status Jurisdiction PAB Type
Casino
RagingBull
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player claims casino is stalling payment.
Conclusion
After three months the casino did pay, case closed.
Casino Status Jurisdiction PAB Type
Casino
21dukes
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
Issue summary
Player claims bonus terms are unclear.
Conclusion
Curacao licensed casino, will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Dreamz
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player's case has been reviewed by ThePogg and the MGA, both say the player used a bot and is therefore disqualified from receiving his winnings.
Conclusion
Player unresponsive, case closed.
Casino Status Jurisdiction PAB Type
Casino
Vegaswild
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Casino not honouring withdrawal request, not responding to emails.
Conclusion
Player finally paid by casino.
Casino Status Jurisdiction PAB Type
Casino
Karamba
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Issue resolved to player's satisfaction.
Casino Status Jurisdiction PAB Type
Casino
Novibet
Status
Resolved
Jurisdiction
UKGC
PAB Type
Bonus
Issue summary
Non-payment even after weeks of KYC having been successfully completed.
Conclusion
Player reported payment in full received.
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Casino says player broke terms, will not refund deposits.
Conclusion
Casino says player repeatedly warned about 3rd-party payments, this and any further complaint from them must go through the casino's designated ADR.
Casino Status Jurisdiction PAB Type
Casino
Conquestador
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Multiple forum accounts + banned = case closed.
Casino Status Jurisdiction PAB Type
Casino
Luckystar
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion complaint regarding a Curacao casino.
Conclusion
No response from casino. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Play24bet
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
Issue summary
Casino has refused withdrawal request and not responded to player's emails.
Conclusion
Player appears to have abandoned their PAB, case closed.
Casino Status Jurisdiction PAB Type
Casino
Zenbetting
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player claims they were locked out and balance confiscated but no reason was given.
Conclusion
Casino claims collusion, player denies it. No evidence on offer from either party -- case closed.
Casino Status Jurisdiction PAB Type
Casino
DozenSpins
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Unclear.
Conclusion
Player ignored the PAB rules multiple times then became unresponsive. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Stake7
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Player let us know that it was all a misunderstanding, the issue was resolved and that the casino was not at fault.
Casino Status Jurisdiction PAB Type
Casino
PlayCroco
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Unable to withdraw, player disagrees with terms.
Conclusion
Casino will not respond; toothless jurisdiction.
Casino Status Jurisdiction PAB Type
Casino
Igame
Status
Cancelled
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Player banned for PAB fraud in previous case, banned again now and case closed.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Player grossly misrepresented the details of their case. Banned for PAB fraud.
Casino Status Jurisdiction PAB Type
Casino
Selectbet
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player feels winnings wrongfully withheld.
Conclusion
Player did not respond to us; case closed.
Casino Status Jurisdiction PAB Type
Casino
ViggoSlots
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
Issue summary
Player claims casino rejected withdrawal request and confiscated winnings.
Conclusion
Player did not respond to our questions. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Zenbetting
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player claims their documents were verified but then their winnings were confiscated and their account closed.
Conclusion
Player unresponsive; case closed.
Casino Status Jurisdiction PAB Type
Casino
4Crowns
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player wasn't being paid.
Conclusion
Casino paid in full.
Casino Status Jurisdiction PAB Type
Casino
24kCasino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Casino not paying winnings, claims money laundering.
Conclusion
Casino agreed to work with player once KYC documents received. Issue resolved.
Casino Status Jurisdiction PAB Type
Casino
32Red
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player claims casino cancelled their winnings unfairly.
Conclusion
Player had multiple accounts at the casino. Case closed and player banned for PAB abuse.
Casino Status Jurisdiction PAB Type
Casino
CherryFiesta
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Casino unresponsive. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Casumo
Status
Closed
Jurisdiction
UKGC
PAB Type
Source of Wealth
Issue summary
Casino refusing to process withdrawal over SoW issue.
Conclusion
Player refuses to provide SoW documents, case closed.

August

Casino Status Jurisdiction PAB Type
Casino
Springbok
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
Winnings denied. Player claims bonus entrapment.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Arcanebet
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Bonus
Issue summary
Casino not paying player, claims "bonus abuse".
Conclusion
Player did not respond to us. Case closed.
Casino Status Jurisdiction PAB Type
Casino
SpinMadness
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Casino claims Max Bet violations which the player disputes.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
ElRoyale
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player claims casino insists on paying winnings in bitcoin instead of a wire transfer.
Conclusion
Player reports casino has begun payments.
Casino Status Jurisdiction PAB Type
Casino
JupiterSlots
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player claims casino will not pay winnings, return deposits or respond to emails.
Conclusion
Casino insisted player take their issue to eCogra.
Casino Status Jurisdiction PAB Type
Casino
Novibet
Status
Closed
Jurisdiction
UKGC
PAB Type
Bonus
Issue summary
Player had no problem with KYC, but when they tried to withdraw winnings, they were told "it was not me playing" and their deposti was returned.
Conclusion
The evidence available from the casino did support their actions against this player. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Kitty Bingo
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
When player attempted to withdraw winnings, casino locked player's account and became unresponsive.
Conclusion
Casino would not discuss the issue, said the player had to take it to their designated ADR. Case transferred and closed.
Casino Status Jurisdiction PAB Type
Casino
Grandbay
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Casino claims player broke bonus terms; player feels customer service misled them.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
RedRose
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
Player says they broke bonus terms but should be paid regardless.
Conclusion
Casino disagrees and will adhere to their terms. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Campeonbet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
Casino claims player broke terms and refuses to pay.
Conclusion
Player broke PAB rules. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Betmaster
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player asked for their account to be closed but was still able to access it and make deposits.
Conclusion
Given the jurisdiction and the slim chance of success here the player cancelled the PAB.
Casino Status Jurisdiction PAB Type
Casino
Topsport
Status
Closed
Jurisdiction
Other
PAB Type
Non-payment
Issue summary
Player claims casino refused to pay withdrawal without an IBAN number, despite the fact that Australian banks don't use IBANs.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
TempleNile
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Casino claims player broke terms, player claims bonus invalid.
Conclusion
Casino returned deposit, player played it to zero. Case closed.
Casino Status Jurisdiction PAB Type
Casino
VulkanVegas
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player claims "abnormal losing streak, unfair games and fake eCOGRA test certificates" and would like their money returned.
Conclusion
We found none of the claims to be true insofar as the available evidence would indicate. Unfortunately, testing games for fairness is beyond the scope of the PAB service.
Casino Status Jurisdiction PAB Type
Casino
24Monaco
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Technical Issues (Software)
Issue summary
Game malfunctions, casino non-responsive to the problem.
Conclusion
Player did not respond to our questions. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Lapalingo
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player claims casino charged them 30 euros for getting their first name wrong.
Conclusion
Player reports case has been resolved. PAB closed.
Casino Status Jurisdiction PAB Type
Casino
SunriseSlots
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player says casino took 3 weeks to approve withdrawal; now wondering how long it will take to arrive.
Conclusion
Player reported payment received, case closed.
Casino Status Jurisdiction PAB Type
Casino
Playfrank
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player claims casino's help desk advice led them to break terms.
Conclusion
Casino refuses to respond to us. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Springbok
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Casino says player broke coupon terms.
Conclusion
Player never responded to our request for further information. Case closed.
Casino Status Jurisdiction PAB Type
Casino
AgentSpins
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player feels they are being stalled after very large win.
Conclusion
Player never returned to answer some basic questions, case closed.
Casino Status Jurisdiction PAB Type
Casino
888 casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Casino not responding to withdrawal request after 3 days.
Conclusion
888 does not accept player complaints so unfortunately we were unable to help.
Casino Status Jurisdiction PAB Type
Casino
Slotastic
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Casino claimed the player had violated bonus Terms but did not specify how or where. Player claims Terms breach was an accident.
Conclusion
Casino never responded, case closed.
Casino Status Jurisdiction PAB Type
Casino
MuchoVegas
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
Issue summary
Casino says player broke bonus terms, player says they didn't.
Conclusion
Player did not respond to some basic questions, hasn't been back. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Sultanbet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Casino not paying or responding to player.
Conclusion
This was a repeat of a previous case and the player was unresponsive. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Fairspin
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player has a variety of complaints with this casino including SE.
Conclusion
Player did not respond to our request for further information. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Malina
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Casino closed account saying deposit came from another party. Player denies this.
Conclusion
Player could not complete KYC. Case closed.
Casino Status Jurisdiction PAB Type
Casino
GossipSlots
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Casino closed player's account week's ago and has not yet explained why.
Conclusion
Player unavailable for further discussion, case closed.
Casino Status Jurisdiction PAB Type
Casino
Ladbrokes
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Ladbrokes only allows cases to be handled by their designated ADR.
Casino Status Jurisdiction PAB Type
Casino
21Casino
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player objects to the placement of the Max Bet button, feels there should be a confirmation request.
Conclusion
Casino said "we've investigated and there are no Responsible Gaming concerns". Case closed.
Casino Status Jurisdiction PAB Type
Casino
KingBilly
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Casino closed player's account and now displays a "your country is restricted" notice.
Conclusion
Player unresponsive and has not returned to the site. Case closed.

September

Casino Status Jurisdiction PAB Type
Casino
Favbet
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player claims deposit did not appear in his account and casino not doing anything about it.
Conclusion
Player never returned to the site nor responded to emails. Case closed.
Casino Status Jurisdiction PAB Type
Casino
VoodooDreams
Status
Closed
Jurisdiction
UKGC
PAB Type
KYC
Issue summary
Member submitted issue on behalf of someone else.
Conclusion
Told submitter that player will have to go through PAB process for themselves. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Gunsbet and Golden-Star
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Unknown
Issue summary
Unclear, not specified.
Conclusion
OP did not provide us with a description of their complaint, never returned. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Casumo
Status
Closed
Jurisdiction
UKGC
PAB Type
Bonus
Issue summary
Player claims casino has confiscated their balance.
Conclusion
Casino sticking with eCOGRA ruling. Case closed.
Casino Status Jurisdiction PAB Type
Casino
GoWild
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Casino claims player broke terms, voided winnings.
Conclusion
Casino will not discuss player issues with anyone but the ADRs they list in their Terms.
Casino Status Jurisdiction PAB Type
Casino
Play24bet
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Casino will not respond -- we'll be posting a warning. Case closed.
Casino Status Jurisdiction PAB Type
Casino
RagingBull
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player claims casino offering a lot of excuses and no payment.
Conclusion
Once we explained the difficulties dealing with Virtual casinos, player said they would try "other options". Case closed.
Casino Status Jurisdiction PAB Type
Casino
Playhub
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player claims that when they contacted casino to ask why payment was taking longer than advertised, the casino said they were being rude, confiscated their winnings and closed their account.
Conclusion
Casino is part of USoft group -- they refuse to discuss player cases with any third party.
Casino Status Jurisdiction PAB Type
Casino
Casino Extreme
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
Issue summary
Casino confiscated withdrawal amount claiming player broke terms.
Conclusion
Casino returned funds to player's account.
Casino Status Jurisdiction PAB Type
Casino
Wazamba
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player claims casino locked account and not paying winnings because they had two accounts.
Conclusion
Player violated terms by having multiple accounts.
Casino Status Jurisdiction PAB Type
Casino
ElRoyale
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player claims casino is requesting same documents repeatedly and not paying withdrawal.
Conclusion
Player unresponsive and hasn't returned to the site, PAB closed.
Casino Status Jurisdiction PAB Type
Casino
Bitstarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
Issue summary
Player wants to close their account because the casino rejected a utility bill during KYC. Player claims the casino refuses to do this.
Conclusion
Player has had multiple accounts on Casinomeister -- banned and case closed.
Casino Status Jurisdiction PAB Type
Casino
Europa
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Casino insisting on method of payment player not comfortable with.
Conclusion
Casino will not respond. Case closed.

October

Casino Status Jurisdiction PAB Type
Casino
Slotum
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player claims they have been trying to withdraw winnings for a month.
Conclusion
It took five months but the player was eventually paid, turns out the money had been deposited in someone else's account. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Casumo
Status
Resolved
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player claims casino not paying winnings and ignoring their attempts at contact.
Conclusion
Player paid in full.
Casino Status Jurisdiction PAB Type
Casino
Jack21
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
Issue summary
Casino claims player broke terms, player feels terms are unclear.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Bonzaspins
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
After paying out less than half of player's winnings, casino now asking for certified documents and SoW.
Conclusion
Casino has paid the player
Casino Status Jurisdiction PAB Type
Casino
7bitCasino
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Other
Issue summary
Player claims they wanted to cashout but that the casino deceived them into playing back their winnings.
Conclusion
Player had several previously banned accounts. Banned again.
Casino Status Jurisdiction PAB Type
Casino
PlayLuck
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusions issue.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
FatBoss
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
Issue summary
Player claims casino attempting to apply incorrect bonus terms.
Conclusion
Casino paid in full.
Casino Status Jurisdiction PAB Type
Casino
Oshi
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player feels casino is stalling on payment.
Conclusion
Player paid in full.
Casino Status Jurisdiction PAB Type
Casino
Grand Mondial
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Non-payment
Issue summary
Casino closed player account citing fraud, player objects.
Conclusion
Casino provided evidence of fraud. Case closed.
Casino Status Jurisdiction PAB Type
Casino
PNXBET
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Unknown
Issue summary
Issue description unclear. Have asked player for clarification.
Conclusion
Player did not respond or return to site. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Slots.lv
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
Casino claims player broke bonus terms, player disagrees.
Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed.
Casino Status Jurisdiction PAB Type
Casino
Jumbabet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Casino told player they paid, but player received nothing in their account.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
CyberCasino3077
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Responsible Gambling
Issue summary
Responsible gaming issue.
Conclusion
Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoFriday
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player told they could only be paid if they had a bank account in Malta.
Conclusion
Issue resolved to player's satisfaction.
Casino Status Jurisdiction PAB Type
Casino
Cobra Casino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says casino incorrectly accused them of fraud.
Conclusion
Casino apologised and reinstated player's balance.
Casino Status Jurisdiction PAB Type
Casino
Gamebet
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player claims they cannot withdraw and their emails remain unanswered.
Conclusion
Casino non-responsive, Casinomeister Warning posted.
Casino Status Jurisdiction PAB Type
Casino
SpinCasino
Status
Resolved
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Non-payment
Issue summary
Player feels casino is stalling to avoid payout.
Conclusion
Casino has paid.
Casino Status Jurisdiction PAB Type
Casino
Sultanbet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
Casino claims the player broke the Terms -- player disagrees.
Conclusion
Player has no proof of their allegations, so there is nothing further we can do.
Casino Status Jurisdiction PAB Type
Casino
Superior Casino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player claims casino is dragging out payment of their winnings.
Conclusion
Casino is paying player on a mutually agreed payment schedule.
Casino Status Jurisdiction PAB Type
Casino
Planet7oz
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they have three outstanding payments due from this casino.
Conclusion
Player paid in full.
Casino Status Jurisdiction PAB Type
Casino
bluepurple10
Status
Resolved
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player claims casino says they have closed his account "for his own safety". Player not in agreement with this action.
Conclusion
Casino has reinstated player's full balance.
Casino Status Jurisdiction PAB Type
Casino
Casino765
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
Issue summary
Player claims casino not paying withdrawal, not answering emails.
Conclusion
Player paid in full.
Casino Status Jurisdiction PAB Type
Casino
Dragonmoney
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Casino accused player of exploiting a software bug and has offered to pay only half of winnings.
Conclusion
Player did not respond to us. Case closed.

November

Casino Status Jurisdiction PAB Type
Casino
Jack21
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
Issue summary
After a large win and a withdrawal request, the casino accused the player of breaking Terms and confiscated their winnings. Player claims they did not receive a bonus.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
MasonSlots
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player claims that after a large win, the casino blocked their account and accused them of bonus abuse.
Conclusion
This case is in progress.
Casino Status Jurisdiction PAB Type
Casino
24Monaco
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player has not received payment for two withdrawals or confirmation from the casino that they were sent.
Conclusion
Player paid in full
Casino Status Jurisdiction PAB Type
Casino
Sportsbetting.ag
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player reports unpaid tournaments, buggy software, missing bonuses, etc.
Conclusion
Player was unresponsive -- PAB closed.
Casino Status Jurisdiction PAB Type
Casino
VcasinoClub
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Unknown
Issue summary
Player would like a refund, no reason given.
Conclusion
The casino shows badges for Malta, Curacao and the UKGC but is not licensed in any of those places. The player did not respond to our request for further information. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Magicred
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player claims casino did not respect the loss/wager limit they set with customer service.
Conclusion
This case is in progress.
Casino Status Jurisdiction PAB Type
Casino
Parimatch
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player claims account has been suspended and balance confiscated without reason given.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Cloudbet
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Casino has blocked account claiming player has multiple accounts. Player says this is not true.
Conclusion
Casino is non-cooperative -- a Casinomeister Warning has been posted.
Casino Status Jurisdiction PAB Type
Casino
SlotBoss
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Player claims to have self-excluded at a sister casino (LeoVegas) yet was able to register and deposit almost 3000, now asks for those deposits to be returned.
Conclusion
Work in progress.
Casino Status Jurisdiction PAB Type
Casino
Rich Palms Casinio
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player has not received payment which the casino claims to have made.
Conclusion
Casino has paid the player.
Casino Status Jurisdiction PAB Type
Casino
Planet 7 oz
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Casino not paying.
Conclusion
Player and the casino rep were able to get this resolved. Case closed.
Casino Status Jurisdiction PAB Type
Casino
TwoUp
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says casino has been delaying payment.
Conclusion
Casino paid.
Casino Status Jurisdiction PAB Type
Casino
TheRedLion
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
OP claims withdrawal payment never arrived and casino has stopped responding to them.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
888Casino
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Case resolved to player's satisfaction.
Casino Status Jurisdiction PAB Type
Casino
Roletto
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Case has bee resolved to player's satisfaction.
Casino Status Jurisdiction PAB Type
Casino
Bspin.io
Status
Closed
Jurisdiction
Costa Rica
PAB Type
Self-Exclusion
Issue summary
Sel-exclusion issue.
Conclusion
Player did not respond to us. As per PAB policy, we've closed this case.
Casino Status Jurisdiction PAB Type
Casino
Betmaster
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
Issue summary
Player claims they have not been allowed to withdraw for some time and that they are now locked out of their account.
Conclusion
Casino has serious concerns about the authenticity of the player's documents. This will need to be dealt with directly by the player.
Casino Status Jurisdiction PAB Type
Casino
Playcroco
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
T&C Dispute
Issue summary
Player claims they weren't aware of the terms and also that it was "breach of their responsibility" that the game did not stop them from breaking the terms.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Casumo
Status
Closed
Jurisdiction
UKGC
PAB Type
KYC
Issue summary
Player claims they have been unable to access their winnings due to 2 week and counting KYC process.
Conclusion
Player did not respond to us so we have closed this case.
Casino Status Jurisdiction PAB Type
Casino
ArgoCasino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player claims casino closed player's account and confiscated winnings without explanation.
Conclusion
Argo people would only say that the player was guilty of "exploiting situational errors" and would provide no evidence nor further explanation. Given that no proper case was made against the player we have no choice but to flag Argo as "uncooperative" regarding player complaints and decide in favour of the player.
Casino Status Jurisdiction PAB Type
Casino
GoWild
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Player claims that casino is demanding an endless array of documents and is never satisfied.
Conclusion
Player says case has been resolved to their satisfaction.
Casino Status Jurisdiction PAB Type
Casino
Casino765
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
Issue summary
Player claims that casino defaulted on payment arrangement, replacing the remainder of their winnings with a bonus offer.
Conclusion
Player did not respond to us. Case closed.
Casino Status Jurisdiction PAB Type
Casino
WooCasino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Casino has confiscated winnings claiming Terms violation.
Conclusion
The casino has shown evidence that player exceeded the Max Bet limitations and thus broken the Terms.
Casino Status Jurisdiction PAB Type
Casino
DozenSpins
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Casino confiscated winnings and claims player broke terms, player disagrees.
Conclusion
Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoEnergy
Status
Closed
Jurisdiction
UKGC
PAB Type
Bonus
Issue summary
Player claims they were not given bonus offered and when they contacted the casino they were gaslighted.
Conclusion
Player did not read bonus terms.
Casino Status Jurisdiction PAB Type
Casino
Ridika
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Bonus
Issue summary
Player claims casino is imposing an arbitrary cap on bonus winnings.
Conclusion
This case is in progress.
Casino Status Jurisdiction PAB Type
Casino
Slots of Vegas
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player claims their winnings are not being paid out.
Conclusion
Casino provided ample evidence of multiple accounts. Case closed, player banned from Casinomeister for PAB fraud.
Casino Status Jurisdiction PAB Type
Casino
Trada
Status
Resolved
Jurisdiction
UKGC
PAB Type
KYC
Issue summary
Player reported KYC problems with the casino after a large win.
Conclusion
Casino investigated for a few days and verified the player's winnings.
Casino Status Jurisdiction PAB Type
Casino
Betzest
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Casino confiscated winnings and claimed that player broke terms.
Conclusion
We could not come to an agreement with the casino. As far as we could determine, the player's case was legitimate. The casino will likely be downgraded from "greyzone" to "not recommended".
Casino Status Jurisdiction PAB Type
Casino
CosmosWin
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player says "casino sent me an email where they stated that they decided to restrict my country and void my win".
Conclusion
Casino has provided acceptable evidence that player broke Terms *after* country was added to restricted list and has refunded the player's deposits. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Trueflip
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says casino claims they paid a week ago but player has not received payment.
Conclusion
Player paid.
Casino Status Jurisdiction PAB Type
Casino
Netbet
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player feels loss limit function does not function correctly.
Conclusion
Player did not respond to us when asked for necessary info -- case closed.
Casino Status Jurisdiction PAB Type
Casino
twin
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Player says the SoW process taking too long.
Conclusion
Player let us know that the issue has been resolved.
Casino Status Jurisdiction PAB Type
Casino
Jonny Jackpot
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player claims casino not following their own terms regarding payment method.
Conclusion
Player requested their account be closed, so case closed as well.
Casino Status Jurisdiction PAB Type
Casino
Mr Green
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player claims casino locker them out of their account without explanation.
Conclusion
Player did not respond to us. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Kahuna
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
Issue summary
Casino repeatedly saying they've paid or promising to pay over a period of three weeks. So far, player has not received their withdrawal.
Conclusion
Player did not respond to us, so case closed.
Casino Status Jurisdiction PAB Type
Casino
Club Player
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player has been waiting over a month for two withdrawals and is no longer able to contact casino.
Conclusion
Player AWOL and unresponsive. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Parimatch
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player claims casino would not pay winnings then confiscated balance.
Conclusion
Player repeatedly ignored our requests to respect the PAB rules, case closed.
Casino Status Jurisdiction PAB Type
Casino
Gate777
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player claims they did not break bonus terms.
Conclusion
Duplicate of previous failed PAB. Case closed.

December

Casino Status Jurisdiction PAB Type
Casino
TwinCasino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player feels that the casino "got annoyed by me taking advantage of their bonuses" and confiscated their deposit as retribution.
Conclusion
Player's deposit has been returned.
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Resolved
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player claims that due to casino error, they accidentally played away nearly all their winnings. Player feels this money should be returned to them.
Conclusion
Casino says the money has been returned to player.
Casino Status Jurisdiction PAB Type
Casino
Crazyno
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Player did not respond to us -- case closed as per PAB policies.
Casino Status Jurisdiction PAB Type
Casino
Prism
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Payment processing issues.
Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed.
Casino Status Jurisdiction PAB Type
Casino
PlayLuck
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusions issue.
Conclusion
The casino never replied to us or the player, a Casinomeister Warning will be posted.
Casino Status Jurisdiction PAB Type
Casino
TombolaArcade
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player made a deposit, then "asked for my money back" -- casino requesting documents but has not (yet?) returned money.
Conclusion
Player did not respond to us, so we have closed this case.
Casino Status Jurisdiction PAB Type
Casino
Playamo
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player claims casino confiscated their winnings, closed their account accusing them of having multiple accounts.
Conclusion
Casino has provided sufficient evidence to show player did indeed break Terms. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Slotocash
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player claims casino refused withdrawal request without explanation.
Conclusion
Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
RegalWins
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Player deposited but their account was blocked because they had self-excluded at a sister casino. The deposit was not returned.
Conclusion
The casino returned the deposit, case closed.
Casino Status Jurisdiction PAB Type
Casino
RoyalSlots
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player claims that KYC checks (after winning) have been dragging on for 5 weeks now.
Conclusion
Player did not respond to our clarification request. PAB closed.
Casino Status Jurisdiction PAB Type
Casino
(multiple casinos)
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Beyond Our Scope
Issue summary
Player is challenging the validity of licensing and/or RTP claims of three casinos: JoyCasino, Casino-X and ChampionSlots.
Conclusion
It is beyond the scope of our service to pursue these casinos but a Warning regarding the false licensing will be posted.
Casino Status Jurisdiction PAB Type
Casino
SlotsLV
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player claims account disabled after large win and withdrawal request.
Conclusion
Issue resolved to player's satisfaction.
Casino Status Jurisdiction PAB Type
Casino
Betmaster.io
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Casino has closed player's account and confiscated winnings claiming "you have too many accounts with us".
Conclusion
The casino has provided sufficient evidence for their claim.
Casino Status Jurisdiction PAB Type
Casino
MbitCasino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player opened two accounts -- second one after the first was closed -- and claims the casino won't pay as the Terms were broken.
Conclusion
Player paid in full.
Casino Status Jurisdiction PAB Type
Casino
Jackwin
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
This is a self-exclusion issue.
Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed.
Casino Status Jurisdiction PAB Type
Casino
Emojino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
Issue summary
Casino claims player broke terms by not reporting software issue(s) immediately and has cancelled their winnings.
Conclusion
Casino uncooperative. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Novibet
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
After a large win and a withdrawal request, the player says the casino has closed their account with no explanation.
Conclusion
Player failed to respond to us. As per PAB policy, we have closed the case.
Casino Status Jurisdiction PAB Type
Casino
RedLion
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player says their documents were accepted, they made three withdrawals but did not receive payment and when they complained, the casino closed their account and cut off communication.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
FunCasino
Status
Resolved
Jurisdiction
UKGC
PAB Type
KYC
Issue summary
Player objects to casino withholding funds while verifying their account.
Conclusion
The player reached an agreement with the casino, case closed.
Casino Status Jurisdiction PAB Type
Casino
UptownAces
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that after account was verified, they submitted a withdrawal request; two days later they were informed that their country was on the "list of prohibited countries to receive bonuses" and their winnings were confiscated.
Conclusion
Player did not respond to us, so as per Player Arbitration Policies and Procedures, this case has been closed.
Casino Status Jurisdiction PAB Type
Casino
Virtual
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Six months and player is still trying to get withdrawals paid out.
Conclusion
Player and the casino rep were able to get this resolved. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Rizk
Status
Resolved
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player says despite lengthy process to verify documents, the casino has not yet paid their withdrawal.
Conclusion
Casino paid player in full.
Casino Status Jurisdiction PAB Type
Casino
Captain Jack Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that they have repeatedly submitted their documents but the casino has claimed not to have received their emails and has offered a variety of reasons for not paying.
Conclusion
The player did not respond to our repeated attempts to contact them. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Playamo
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Responsible Gambling
Issue summary
Player claims casino offered them a bonus when they asked to close their account.
Conclusion
Player has not responded to us. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Intertops
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
After having account verified and then making a deposit, player was locked out of account. The casino claims they are on an "internal security list" and stopped communicating with player.
Conclusion
Player did not respond to us, so case closed.
Casino Status Jurisdiction PAB Type
Casino
wild jackpots casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player claims they requested a withdrawal, provided documents but now the casino is unresponsive -- except for an email notifying players that they will close down next month.
Conclusion
Player paid in full.
Casino Status Jurisdiction PAB Type
Casino
MbitCasino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player reports that the casino staff had told him to ignore the country restrictions but refused to pay when he attempted a withdrawal. In effect they'd been free-rolling him for over two years.
Conclusion
Player's deposits were returned back to the date he was told to ignore the country restrictions.