Online Casino Complaints Summary 2020
Here we present a summary of our Player ArBitration (PAB) cases, ongoing and past. These numbers are updated dynamically. Please remember that our PAB process is private and confidential, information of individual cases is generally not available to the public.
PAB STATUS EXPLANATION
- New: Default Status when a Complaint is opened
- In Progress: we’re working on the case.
- Waiting For Response: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
- On Hold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
- Resolved: Favorable to the User.
- Closed: User’s Complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.
PAB STATUS EXPLANATION
2020 Summary Complaints
| Created | New | In Progress | Waiting for Response | On Hold | Resolved | Closed | Canceled |
|---|---|---|---|---|---|---|---|
| 372 | 0 | 1 | 0 | 0 | 103 | 258 | 10 |
2020 Complaints by Month
| Month | Created | New | In Progress | Waiting for Response | On Hold | Resolved | Closed | Cancelled |
|---|---|---|---|---|---|---|---|---|
| 29 | 0 | 0 | 0 | 0 | 11 | 18 | 0 | |
| 41 | 0 | 0 | 0 | 0 | 12 | 29 | 0 | |
| 26 | 0 | 0 | 0 | 0 | 12 | 14 | 0 | |
| 15 | 0 | 0 | 0 | 0 | 2 | 13 | 0 | |
| 33 | 0 | 0 | 0 | 0 | 5 | 28 | 0 | |
| 46 | 0 | 0 | 0 | 0 | 14 | 29 | 3 | |
| 32 | 0 | 0 | 0 | 0 | 9 | 20 | 3 | |
| 37 | 0 | 0 | 0 | 0 | 8 | 25 | 4 | |
| 41 | 0 | 0 | 0 | 0 | 13 | 28 | 0 | |
| 24 | 0 | 1 | 0 | 0 | 4 | 19 | 0 | |
| 23 | 0 | 0 | 0 | 0 | 9 | 14 | 0 | |
| 25 | 0 | 0 | 0 | 0 | 4 | 21 | 0 | |
| Total | 372 | 0 | 1 | 0 | 0 | 103 | 258 | 10 |
2020 Complaints by Casino Status
| Casino Status | Created | New | In Progress | waiting for Response | On Hold | Resolved | Closed |
|---|---|---|---|---|---|---|---|
| Accredited | 48 | 0 | 0 | 0 | 0 | 0 | 0 |
| Grey Zone | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| BFF | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Rogue – Not recommended | 8 | 0 | 0 | 0 | 0 | 0 | 0 |
| Not Reviewed | 316 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 372 | 0 | 0 | 0 | 0 | 0 | 0 |
2020 Complaints By Casino
| Casino | Created | New | In Progress | Waiting for Response | On Hold | Resolved | Closed | Cancelled |
|---|---|---|---|---|---|---|---|---|
| (multiple casinos) | 2 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
| 18bet | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| 1xbet | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| 21 Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| 21couk | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| 21dukes | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| 22Bet | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| 22bet.com | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| 24Monaco | 2 | 0 | 0 | 0 | 0 | 1 | 1 | 0 |
| 24kCasino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| 32Red Casino | 5 | 0 | 0 | 0 | 0 | 1 | 4 | 0 |
| 4Crowns | 6 | 0 | 0 | 0 | 0 | 2 | 4 | 0 |
| 7 sultans | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| 7bitCasino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| 888 Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| 888 Casino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| 888Tiger | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| AgentSpins | 3 | 0 | 0 | 0 | 0 | 0 | 3 | 0 |
| Allobet | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Allreels | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Allwins | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Arcanebet | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| ArgoCasino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| AstralBet Casino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| AussiePlay | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| bcasino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| BetVictor Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| BetOnAces | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| BetSwagger | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Betboro | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Betfair Casino | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| Betmaster | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| Betmaster.io | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Betrebels | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Betzest | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| BigDollar | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| BillyBingo | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Bingo.com | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Bitstarz Casino | 7 | 0 | 0 | 0 | 0 | 2 | 5 | 0 |
| Bitcoincasino.us | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Bitomania | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Bitstarz Casino | 7 | 0 | 0 | 0 | 0 | 2 | 5 | 0 |
| Bonzaspins | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Bspin.io | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Buran | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Cadoola | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| CafeCasino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Campeonbet | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Captain Jack Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| CaptainSpins | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Casilando | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Casimba | 2 | 0 | 0 | 0 | 0 | 2 | 0 | 0 |
| Casino Extreme | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Casino765 | 2 | 0 | 0 | 0 | 0 | 1 | 1 | 0 |
| Casino777 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| CasinoCalzone | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| CasinoColumbus | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Casino Cruise | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Energy Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| CasinoFriday | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| CasinoIrishLuck | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Casino JEFE | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| CasinoJoy | 2 | 0 | 0 | 0 | 0 | 2 | 0 | 0 |
| CasinoNapoli | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| CasinoRoyalClub | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| CasinoSieger | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| CasinoSuperlines | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| CasinoToken | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| CasinoTriumph | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Casinoland | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Casinoroom | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Casoo | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Casoola | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Casumo Casino | 8 | 0 | 0 | 0 | 0 | 2 | 6 | 0 |
| Cbet.gg | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| CherryFiesta | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| Cherry Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Cloudbet | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Club Player | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Cobra Casino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Conquestador | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| CosmosWin | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Crazyno | 4 | 0 | 0 | 0 | 0 | 2 | 2 | 0 |
| CryptoThrills | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| CyberCasino3077 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| DozenSpins | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| DraftKings | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Dragonmoney | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Dreamz | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| ElRoyale | 3 | 0 | 0 | 0 | 0 | 1 | 2 | 0 |
| Emojino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| EuroBets | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Europa | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Evolution Gaming | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Fairspin | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| FatBoss | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Favbet | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Fortune Legends Casino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| FrankAndFred | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| FunCasino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Gamebet | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Gate777 | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| Genesis | 3 | 0 | 0 | 0 | 0 | 1 | 2 | 0 |
| GoWild Casino | 3 | 0 | 0 | 0 | 0 | 2 | 1 | 0 |
| Golden Lady Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Golden Tiger Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| GossipSlots | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Grand Mondial | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Grandbay | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| GrandeVegas | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Grosvenor Casino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Gudar Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Gunsbet and Golden-Star | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Guts Casino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| HollywoodBets UK | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| iGame Casino | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| Ignition | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Inetbet | 3 | 0 | 0 | 0 | 0 | 1 | 2 | 0 |
| Intertops | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Jack21 | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| Jackwin | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Jokerino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Jonny Jackpot Casino | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| Jonny Jackpot Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Juicystakes | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Jumbabet | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| JupiterSlots | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Kahuna | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Karamba | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| KingBilly | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| Kitty Bingo | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Loki Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Ladbrokes | 3 | 0 | 0 | 0 | 0 | 1 | 2 | 0 |
| Lapalingo Casino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| LeonMonaco | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| LeoVegas Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| LiveCasino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| LiveCasinoDotCom | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Locowin | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| LordOfTheSpins | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Luckystar | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Macau | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| MagicalSpin | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Magicred | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| MajestySlots | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Malina Casino | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| MasonSlots | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| MbitCasino | 3 | 0 | 0 | 0 | 0 | 2 | 1 | 0 |
| Mbitcasino | 3 | 0 | 0 | 0 | 0 | 2 | 1 | 0 |
| Megalotto | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Mr Green Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| MrBet | 2 | 0 | 0 | 0 | 0 | 1 | 1 | 0 |
| MuchoVegas | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| N1 Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Napoli | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| NetBet Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| NordicBet Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Novibet | 3 | 0 | 0 | 0 | 0 | 1 | 2 | 0 |
| Olybet | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Oshi Casino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| PNXBET | 3 | 0 | 0 | 0 | 0 | 1 | 2 | 0 |
| Parimatch | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| Planet 7 Casino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Planet7oz | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| PlatinumReels | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Play24bet | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| PlayCroco | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| PlayHub | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| PlayLuck | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| PlayOJO Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| PlayPCF | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Playamo | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| Playcroco | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| Playfrank | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Playhub | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| Pnxbet | 3 | 0 | 0 | 0 | 0 | 1 | 2 | 0 |
| Primaplay | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Prism Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| RagingBull | 3 | 0 | 0 | 0 | 0 | 1 | 2 | 0 |
| RedLion | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| RedRose | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| RegalWins | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Rembrandt | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Rich Palms Casinio | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Ridika Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Rizk Casino | 3 | 0 | 0 | 0 | 0 | 1 | 2 | 0 |
| Robet247 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Roletto | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Royal Planet Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Royal Panda Casino | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| RoyalSlots | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Ruby Slots | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Selectbet | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| SlotBoss | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Slotastic | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Slotocash | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Slots Garden | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Slots of Vegas | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Slots.lv | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| SlotsLV | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Slots of Vegas | 2 | 0 | 1 | 0 | 0 | 0 | 1 | 0 |
| Slotty Vegas | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Slotum Casino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Slotwolf Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Spela | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| SpinCasino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| SpinMadness | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Spin Palace Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| SportingBull | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Sportnation.bet | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Sportsbetting.ag | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Springbok | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| Stake7 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Stakers | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Stay Lucky Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Sultanbet | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| SunriseSlots | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Superior Casino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| TempleNile | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| TheRedLion | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| TombolaArcade | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Topsport | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Trada Casino | 3 | 0 | 0 | 0 | 0 | 2 | 1 | 0 |
| Trueflip | 2 | 0 | 0 | 0 | 0 | 1 | 1 | 0 |
| Twin Casino | 2 | 0 | 0 | 0 | 0 | 1 | 1 | 0 |
| Twin Casino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| TwoUp | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Unibet Casino | 4 | 0 | 0 | 0 | 0 | 1 | 3 | 0 |
| UptownAces | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| UptownPokies | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| VcasinoClub | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| VegasCasinoOnline | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| VegasHero | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Vegasplus | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Vegaswild | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Vera and John | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Verywell Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Videoslots Casino | 4 | 0 | 0 | 0 | 0 | 0 | 4 | 0 |
| ViggoSlots | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Virtual | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Voodoo Dreams | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| VulcanVegas | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| VulkanVegas | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| Wazamba | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Wild Jackpots Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Winbig21 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Wixstars | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| WooCasino | 2 | 0 | 0 | 0 | 0 | 1 | 1 | 0 |
| YouSpinYouWin | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Yourbet | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Zenbetting | 2 | 0 | 0 | 0 | 0 | 0 | 2 | 0 |
| Zodiac Casino | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| Casumo Casino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| iNetBet | 3 | 0 | 0 | 0 | 0 | 1 | 2 | 0 |
| Twin Casino | 2 | 0 | 0 | 0 | 0 | 1 | 1 | 0 |
| Wild Jackpots Casino | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Total | 359 | 0 | 1 | 0 | 0 | 151 | 398 |
January
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoIgnition |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player reported that the casino had confiscated US$5000 because “another account that had the same last name as me”. Conclusion
Casino is apparently unlicensed and proved to be unresponsive to the player’s complaint. Case closed and a Casinomeister Warning is due. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetfair |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player reported that their account was closed when they tried to withdraw after a “large deposit”, no explanation offered. The casino would not respond when the player asked for reasons. Conclusion
When we asked some probing questions regarding the player’s case they did not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoFortuneLegends |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claimed that the casino had failed to follow good Responsible Gaming practice by not implementing Loss Limits properly. Conclusion
Player misunderstood the Loss Limit system, seemed unaware that it applied to deposits rather than winnings. Casino showed they had given a detailed explanation but the player was unavailable to confirm that their issues had been addressed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino1xbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino locked player’s account and repeatedly asking for documents. Conclusion
Casino unresponsive, per usual. The Casinomeister Warning against them was updated. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNapoli |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not paying withdrawal and not responding to emails. Conclusion
The casino provided evidence that the player had violated “max bet” rules. That seems to happen A LOT at this casino. Anyway, player was unavailable for comment and so case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPrimaplay |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claimed that their balance had been improperly confiscated and deposits returned when they went on to play other games after finishing the wagering requirements on a bonus. Conclusion
Casino’s Terms clearly state that the bonus rules apply until the account balance is zeroed, either by withdrawal or losing the balance. Player was unavailable for comment, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasimba |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Payment delayed — no reason given. Conclusion
Received full payment. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino32Red |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player’s issue was that a bonus had been given and was later removed without notice. Conclusion
It seems the two parties were able to resolve their issues, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLadbrokes |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player had their balance confiscated when the casino people discovered they had previously self-excluded at a sister casino but Ladbrokes would not return their full deposit. Conclusion
Ladbrokes is very much “talk to the hand” when it comes to dispute arbitration with anyone but their designated ADR. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRembrandt |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player reported that a 1500⬠withdrawal had been stuck as “pending” for weeks and the casino was unresponsive. Conclusion
Unfortunately when we asked the player for more information about their case they were unavailable and unresponsive. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMrBet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino refuses to pay their winnings. Conclusion
Player was abusive to forum members and staff; player banned from Casinomeister and case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlottyVegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claimed the casino was not paying on the grounds of false accusations of having multiple accounts. Conclusion
The casino provided good evidence that the player DID have multiple accounts. Case closed and player booted off Casinomeister. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLadbrokes |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Successfully resolved. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetboro |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player reported that their account had been closed month’s ago while the casino said it was investigating “internal errors”. Conclusion
The player did not respond to questions regarding their case, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlots Garden |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player had won a random jackpot, received the first payment and then no further payments put lots of excuses about rogue payment processors and so forth. Conclusion
Virtual casinos make a habit of this kind of slo-pay thing. The best we could do was submit the details to the casino people and hope they eventually pay the player, which they often do. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRoyalPanda |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Player ignored the PAB rules so we closed the complaint. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLeovegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player reported that the casino had given excessive bonuses against SGA regulations and as such the player wanted their deposits. Conclusion
Casino declined to discuss the case in any detail, classic “talk to the hand” non-cooperation. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRoyalPanda |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Player has repeatedly ignored the PAB rules. Complaint closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBuran |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
After winning â¬5000 the player said they tried to withdraw and the casino closed their account accusing them of having multiple accounts. Conclusion
The casino reiterated their “multiple accounts” accusation but provided no supporting evidence. The player was unavailable for further comments. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCryptoThrills |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims winnings incorrectly voided. Conclusion
Casino unresponsive, a Casinomeister Warning will be posted. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoiNetBet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claimed casino had twice cancelled their withdrawal for reasons unspecified. Conclusion
Player was able to resolve the issue with the casino, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWildJackpot |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player had won 1600â¬, cashed out and went on to play other games. Casino said they broken the Terms and confiscated the winnings. Conclusion
WildJackpot is run by GoWild and has the same “talk to the hand” attitude when it comes to complaint arbitration. We tried to contact the casino but got nothing back from them. Case closed and a Casinomeister Warning is due. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVoodooDreams |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player: “I’ve won 8400⬠in this Casino, I’ve sent in my KYC weeks ago. When I try to get a answer from Live-Chat I always get the same automated Messages.” Conclusion
We tried to contact the player for an update on their case but got no response. Case closed. |
February
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasoo |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not closing account despite player’s claim of gambling addiction. Conclusion
Casino explained the self-exclusion procedure but player did not follow through. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGenesis |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
“… i want compensation to be paid for -1) Wrong bonus information shared by chat officer 2) Deliberate chat disconnected by Mr A**** 3) Loss of Bonus 4) No resolution on complaint raised with Evolution …. 5) Cashabck not credited … Conclusion
The casino cooperated fully, and patiently, while the OP’s claims were investigated. One after the other the complaint items were found to be false or misguided. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino4Crowns |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Withdrawal still pending after nearly two weeks. Conclusion
Casino reported payment in full, player unavailable and did not confirm. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVera John |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Unresolved game crash during play issue. Conclusion
Player was paid in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasumo |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Source of Wealth hassles, 2 weeks and continuing. Conclusion
Withdrawal processed and received. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAllwins |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Withdrawal denied – casino says bonus terms not met. Conclusion
Casino unresponsive, a Casinomeister Warning will be posted. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoStayLucky |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claimed that their winnings of â¬5000 had been confiscated for having violated max-bet Terms. Player claimed to have refused the applicable bonus so no max-bet rules should have been in place at the time. Conclusion
Player decided to pursue the issue in public rather than use the PAB process. Case closed per OP’s request. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoTrueflip |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims collusion and multiple accounts, player denies allegations. Conclusion
Casino unresponsive. Warning due. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino22bet.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Responsible Gaming compliant, player believes casino should have stopped them from depositing. Conclusion
Player unresponsive; PAB closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoN1Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claimed that the â¬29000 winnings were being wrongly denied by the casino on the grounds of false claims regarding multiple accounts. Conclusion
The casino showed good evidence of multiple accounts, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino32Red |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player said they deposited, changed their mind and wanted to withdraw. Conclusion
Player repeatedly ignored the PAB rules regarding not discussing an ongoing PAB issue on the forums, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMajestySlots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player had requested self-exclusion three months previously, had been told their request would be honoured. Recently they were able to re-register, deposit and play and now wanted their deposits returned. The casino was non-responsive. Conclusion
We faired no better than the player here: no response of any kind from the casino. A Casinomeister Warning will be posted. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNordicbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claimed that they deposited, played and then their account was locked and the balance was inaccessible. The casino said the player have violated the Terms prohibiting multiple accounts. Conclusion
The casino reiterated their accusation of multiple accounts but said that the player would have to take the case to their designated ADR for further discussion. In other words “talk to the hand” which is typical of this casino group. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBillyBingo |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Withdrawal denied, “further deposits required”. Conclusion
Issue resolved. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasoola |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player’s account blocked, withdrawal cancelled. No reason given. Conclusion
Withdrawal processed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMbitcasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player’s withdrawal was blocked by the casino, there were issues with KYC. Conclusion
Player continued to break PAB rules despite multiple warnings — PAB closed. Casino claims to hold a sub-license from Curacao 8084/JAZ but they are non-compliant to that license (no Curacao license badge) so this claim may be false. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitStarz |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Complications with bank led to money being returned to casino. Player not able to withdraw. Conclusion
Casino paid out money in full a second time. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetOnAces |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Withdrawal delayed for over a month due to “technical issues”. Conclusion
The player reported that their issue had been settled, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLiveCasinoDotCom |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claimed the casino had confiscating winnings without justification. Conclusion
Winnings were reinstated and player received their payment. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotwolf |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claimed non-payment from the casino after their dispute had been settled at another ADR. Conclusion
We asked if it would be okay to contact the other ADR and were given permission to do so. Turned out the player hadn’t been satisfied with the other ADR and had ended things with a foul-mouthed rant. Key point being that the other ADR had not settled the case as the player had claimed. When we brought this to the player’s attention we got the same abusive treatment whereupon the player was kicked to the curb and the case was closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCafeCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player was told by the casino that they’d been put on a “skilled players” list and that their balance of $450 was confiscated. Conclusion
Player was unavailable to discuss their case, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGenesis |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino cancelled winnings, claimed “max bet” violations during bonus play. Conclusion
Player did not respond to basic questions, case closed. |
March
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoCalzone |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Player was found to have multiple accounts here at Casinomeister, ignored us when we asked him to explain. Case closed and player banned. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasino777 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player had technical problems with a specific game, was not credited for winnings. Conclusion
The casino people turned a simple case into a protracted time-suck: repeatedly asking for the same information, not responding when that information was given, not providing play logs, claiming the issue had been resolved with the player when it had not, etc etc ad nauseum. Case died by asphyxiation, a Warning against this numpties will be posted. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoColumbus |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player reports non-payment of winnings without explanation. Conclusion
Casino refused to cooperate, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoStakers |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino blocked account, refusing to pay winnings for over a year. Conclusion
The casino did not respond, and not for the first time. A Casinomeister Warning was posted. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotsOfVegas |
StatusIn Progress |
Jurisdiction |
PAB Type |
|
|
Issue summary
Typical Virtual no pay/slow pay problems. Conclusion
Issue forwarded to the casino, never heard back. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayOJO |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
The casino first confirmed and then denied a 1500⬠win. Conclusion
Player non-responsive; case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoZodiac casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims multiple accounts abuse, refuses to pay winnings and closed account. Conclusion
PAB closed by player request. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLocowin |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they abided the terms after accepting a bonus but that when they won, the casino refused to pay. Conclusion
Casino people would only discuss the players issue with the MGA so the player filed there accordingly. We never heard back, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino22Bet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino stalling, not paying player their winnings. Conclusion
Casino refuses to discuss issue. Warning posted. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGenesis |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino is stalling on payment of winnings. Conclusion
Casino paid in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoUptownPokies |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims player broke max bet rule on a bonus and voided his winnings. Conclusion
Player hadn’t tried the local casino rep so we sent them off to do so. We never heard back, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVideoslots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Issue unclear. Conclusion
Player unresponsive, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitomania |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino refused to pay winnings and threatened player. Conclusion
Player was playing from a restricted country, deposit returned. Player became abusive and got the boot. That said it does appear as if the casino was happily free-rolling US players. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino21couk |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player’s account “under review”, winnings not being paid, and support not responding. Conclusion
Casino would not discuss the player’s issue, insisted they go to the designated ADR which was IBAS. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasumo |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino closed player’s account and will not pay winnings, claims player has multiple accounts. Conclusion
Player took it to the MGA and we never heard back, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetrebels |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino closed player’s account, claiming terms violation. Conclusion
Casino showed that the player had violated the Terms regarding players using shared funding resources, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPnxbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claimed that their balance was confiscated without justification. Conclusion
We discovered that the player had multiple accounts at Casinomeister using different ID info. Case closed and player banned. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGuts |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Successfully resolved. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasumo |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino has locked player’s account and frozen withdrawal during SoW investigation. Conclusion
Player failed to satisfy the casino’s SoW requirements, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJonnyJackpot |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player “didn’t read well” bonus terms, winnings confiscated. Conclusion
Casino never replied, case closed and Warning due. |
April
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRubySlots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels casino’s “attitude” will result in them not being paid Conclusion
Player ignored PAB rules and was unresponsive, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoToken |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims winnings were “lost” because the winning bets never happened because there was a “dropped connection” during game play. Player had a screenshot of the win and a log of the game play up to that point. Conclusion
The player was unavailable to answer basic questions about their PAB, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWixstars |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Unknown. Conclusion
Player wrote in German, when asked to provide an English description we received no response and the player did not return. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCherryFiesta |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims the casino is dragging out verification procedures in order to avoid paying. Conclusion
No response from the casino, a Warning will be posted, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlatinumReels |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino has sited an extensive list of reasons for delays and ultimately the non-payment of withdrawal requests. Conclusion
Casino returned winnings to player’s account. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSportnation.bet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
When player attempted to withdraw winnings, a negative balance was displayed. Conclusion
When contacted, casino provided no explanation but did pay player in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino4Crowns |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino is “offering fake slots and are unlicensed”. Conclusion
The casino was unresponsive, player recovered their money through their bank. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoUnibet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player was accused of multiple accounts, winnings were confiscated and deposits returned. Conclusion
The casino verified the multiple accounts accusation, case closed. Any appeals would need to go to the relevant licensing body (Malta). |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoIrishLuck |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino has been requesting more and more documents for over three weeks. Conclusion
Casino finally paid in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino1xbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player who opened an account in order to play with money from an unnamed third party has questions about “fake site”. Conclusion
Player was being a mule in order to launder someone else’s money, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoNapoli |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims player broke terms and is refusing to pay out winnings. Conclusion
Casino provided convincing evidence that player did indeed break terms. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoSuperlines |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino refuses to pay winnings. Conclusion
Player admits to breaking terms, casino is within their rights. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLOKI CASINO |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims game is taking more than the bet amount and/or continuing to take bets after it is closed. Conclusion
Player did not respond to our request for information. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitstarz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Delayed payment from casino. Conclusion
OP used false details during account registration and fake documents during KYC: case closed, OP bootified. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPnxbet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player locked out of account. Can’t access winnings. Conclusion
Casino reversed their decision and re-opened the player’s account. Player now able to access and withdraw their winnings. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCrazyno |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player’s documents approved, but has not received the promised withdrawal. Now casino not responding to emails. Conclusion
Casino says player was paid in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoInetbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims bonus terms not adhered to, refuses to pay. Conclusion
Casino provided good evidence that the player did break the bonus Terms. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWinbig21 |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
When player attempted to withdraw winnings, their account was closed and the casinos became unresponsive. Conclusion
Two casinos paid, third promised to pay. Player became unresponsive. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGudar Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels their account was closed without a satisfactory reason. Conclusion
Any casino is within their rights to close an account if no money is owed, as was the case here. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVideoslots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
PAB fraud — player banned. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLiveCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Despite being verified, the player has not received their withdrawal. Conclusion
Casino reported full payment to player. Player never responded to confirm. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMalina |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player lost too much and thinks the casino should have stepped in to do something. Conclusion
The casino claimed Curacao e-Gaming had ruled in their favour, would not look into the issue further. Curacao e-Gaming has no official status and as such their “rulings” are highly suspect. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLordOfTheSpins |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Winnings voided when player attempted to withdraw them. Conclusion
Casino provided evidence that the player had broken the Terms regarding max bets while using a bonus. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGoWild |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
The player was given a welcome bonus but when they tried to withdraw, the casino repeatedly responds with requests for additional documents. Conclusion
Player received payment in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitstarz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino accused the player of multiple identities at the casino. Conclusion
Casino provided satisfactory evidence, player booted for PAB fraud and case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVegasplus |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Player abandoned PAB. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasumo |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not paying out withdrawal due to Source of Wealth issue. Conclusion
Player did not provide SoW documents, became unresponsive. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetSwagger |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino refuses to pay out winnings or provide explanation for not doing so. Conclusion
Casino refused to cooperate with the PAB process, case closed and the casino marked for a future Casinomeister Warning. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoSieger |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player received bonuses and free spins, casino will not pay out withdrawal. Conclusion
Player not answering our questions. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBigDollar |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not paying withdrawal request, not responding to recent calls or emails. Player accepted bonuses. Conclusion
Casino never responded but after considerable prodding they did pay the player. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCherrycasino and Co gaming |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
|
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAstralBet Casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino refuses to pay withdrawal, player claims not in violation of bonus terms. Conclusion
Casino claims payer paid; player AWOL. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetfair |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Gamstop issue. Conclusion
Player banned for having multiple forum accounts and abusing the PAB service. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoDraftKings |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claimed that he’d had a self-exclusion complaint in with DraftKings Support for over a year, was getting nowhere. Conclusion
Player had multiple forum accounts, lied about it, wouldn’t explain himself. Case closed and player banned. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino32Red |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player annoyed game no longer available in their country. Conclusion
Situation explained to player, not much else to be done. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoJoy |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not responding to withdrawal request. Conclusion
Issue resolved to player’s satisfaction. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAllobet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
When player tried to withdraw winnings, casino returned initial deposit and closed the account. Conclusion
Player had multiple accounts at Casinomeister using different identities. Case closed and player banned for PAB fraud. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasilando |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino has been stalling on a withdrawal for three months. Conclusion
Player was unavailable to respond to basic questions about their complaint, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBet victor |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player had issue with specific game. Conclusion
Player had no evidence to support their claims that the game was faulty. Case closed. |
May
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWooCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not paying withdrawal or accepting player’s ID. Conclusion
Casino says player’s account was verified and the withdrawal paid. OP AWOL, assumed resolved. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAllreels |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player winnings confiscated because of account closure at a sister casino. Conclusion
Casino unresponsive. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoJefe |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims encountered technical error game, has waited weeks for explanation from casino. Conclusion
Player AWOL. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoUnibet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims repeated failures by Kindred Group regarding Responsible Gaming. Conclusion
Player admitted lying to the casino. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoTriumph |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
As they are not UKGC licenced, player feels casino should not have allowed them to play. Conclusion
After explaining the dire chances of success here the OP asked for the case to be closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player’s withdrawal cancelled, casino claims player played disallowed games. Conclusion
Player paid. Casino gave no reason for change of heart. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRoyal Planet Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player locked out of account and not withdrawals. Conclusion
Casino will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoEuroBets |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not paying withdrawal. Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoRoyalClub |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino has been promising to pay withdrawal for six months. Conclusion
Casino won’t respond. We’ve updated our Warning regarding them. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGoldenLadyCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino has been promising to payout withdrawal for months. Conclusion
Casino won’t co-operate. Our warning has been updated. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoJoy |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
When player attempted to withdraw winnings, casino closed player’s account and requested KYC documents. Conclusion
Casino paid the player. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoHollywoodBets UK |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
HollywoodBets only allows cases to be handled by their designated ADR. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayHub |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player locked out of account and accused of fraud. Conclusion
Casino refuses to discuss the issue. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino(multiple casinos) |
StatusCancelled |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player waiting months for payment at several casinos. Conclusion
The PAB as submitted was against multiple casinos, the PAB system is a “one casino per PAB” thing, player decided to cancel this and submit individual PABs for each. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGrosvenor |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Player took their issue to the UKGC, we never did hear back from them. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitcoincasino.us |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino gave them a bonus “accidentally” and then cancelled winnings. Conclusion
We were unable to help this player. A Casinomeister Warning had been previously posted regarding this casino. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMacau |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino changing their bonus rules. Conclusion
Player banned from Casinomeister for multiple accounts. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitstarz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Winnings cancelled. Conclusion
Player didn’t finish WR on a bonus within the allotted time, bonus expired and winnings cancelled. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoTwin |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino cancelled withdrawal claiming player broke bonus terms. Conclusion
Player did not repond when we asked questions. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGate777 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims winnings were confiscated even though there was no breach of terms. Conclusion
Player broke terms; case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMagicalSpin |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they were unaware of the terms of the bonus and now the casino won’t pay out winnings because they were broken. Conclusion
Player broke terms; casino won’t make an exception for this player. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRizk |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino refuses to pay winnings because he used a shortened version of his first name when signing up. Conclusion
The casino said “the account has been permanently closed as it was registered using incorrect name, date of birth and home address”. They were not inclined to waive the Terms given these violations. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRizk |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player opened two PAB tickets for same issue. Conclusion
Duplicate of an existing Ticket issue, closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVideoslots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player concerned about return on a slot. Conclusion
Player became unresponsive, ignored the PAB rules: case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasimba |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino providing excuses instead of payment. Conclusion
Casino reported full payment to player. Player never responded to confirm, assumed resolved. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino4Crowns |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino not paying winnings. Conclusion
Player stopped responding and did not return, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJuicystakes |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino will not pay them their winnings. Conclusion
Casino says they’ve returned deposits. Player not availavle to confirm, assumed resolved. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino32Red |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Player submitted the case to the casino’s designated ADR thus ending our involvement, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoYourbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player wants to withdraw funds but casino is unresponsive. Conclusion
Casino will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino4Crowns |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
After player requested a withdrawal, the casino locked the account, said the payment was en route, then days later said there was no record of it having existed. Conclusion
Casino did not respond to the issue, a Warning was posted to alert other players. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino888Tiger |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Issues with a Welcome Bonus. Conclusion
Casino paid withdrawal in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino18bet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims player broke terms, player claims casino doesn’t want to pay out. Conclusion
Player did not abide by PAB rules — case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAussiePlay |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
The casino claims not to have received the documents the player claims to have repeatedly sent and says it will not pay until they are received. Conclusion
Player did not respond, case closed. |
June
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayPCF |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims winnings were confiscated due to bonus terms violation. Player claims the Terms were changed after deposit and play. Conclusion
Casino will not respond. Case closed, warning forthcoming. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLeonMonaco |
StatusCancelled |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player trying to post on forum. Submitted PAB in error. Conclusion
Cancelled. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJonny Jackpot |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims player broke bonus terms. Conclusion
Casino returned player’s deposits and a little extra for his trouble. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoTrada |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims game is faulty and that casino has been unresponsive. Conclusion
Player paid. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCrazyno |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino says player broke bonus terms, refuses to pay winnings. Conclusion
Casino has provided evidence that the player did indeed break the terms. Player AWOL; case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVegasHero |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player believes bonus winnings erroneously confiscated. Conclusion
Although the terms were vague, casino adamant that they were broken. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino4Crowns |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has been waiting over two weeks for withdrawal to be paid . Conclusion
Casino was unresponsive, case closed without resolution. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCbet.gg |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels they should not have been allowed to deposit as casino is unlicensed in their country. Conclusion
Player ignored PAB rules and didn’t respond to questions. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoroom |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not paying or responding to player. Conclusion
Casino paid up. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpinPalace |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
When player tried to withdraw winnings (in 2018), the casino closed their account. Conclusion
Player did not respond to our questions. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoCruise |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
When player requested withdrawal of winnings, casino requested documents repeatedly. Conclusion
Casino claims withdrawal was paid; player AWOL — case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoOlybet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Casino had changed platforms and mistakenly cancelled the ongoing self-exclusion; they’ve corrected that, marked the account as permanently closed. Player was unavailable to confirm. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoFrankAndFred |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
“I believe mind control technology was used to make me lose all my funds”. Conclusion
Unfortunately matters of this nature are beyond the scope of the PAB service we currently offer. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino7 sultans |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Winnings confiscated, no reason given. Conclusion
7 Sultans only allows cases to be handled by their designated ADR. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCaptainSpins |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player not receiving payout in a timely fashion. Conclusion
Player came back to say their withdrawal was in progress and the case could be closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCrazyno |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino has not paid player’s withdrawal after a week — no specific reason cited. Conclusion
Player paid. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoElRoyale |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims player broke bonus terms, voided withdrawal. Conclusion
Casino won’t change their position. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAgentSpins |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino cancelled players winnings claiming irregular play. Conclusion
Player did not respond to us — case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAgentSpins |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino confiscating winnings claiming bonus terms were broken. Conclusion
Player AWOL. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitstarz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels winnings were confiscated unfairly. Conclusion
Casino provided evidence that player had indeed broken the Terms. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJokerino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not paying requested withdrawal and not responding to emails. Conclusion
Casino paid in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVulcanVegas |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player was told original account was closed. When opened a new one and then attempted to withdraw winnings, the casino claimed it was a duplicate account and withdrawal was denied. Conclusion
Casino never responded to the player’s complaint, case closed and a Casinomeister Warning will be posted. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRagingBull |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player had a substantial win, finished verifying their account and then was locked out. Conclusion
Player decided to take their case elsewhere, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoKingBilly |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Winnings confiscated over SoW issue. Conclusion
Player could not pass the KYC process. Casino has refunded deposit. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGrandeVegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels casino is withholding a deserved bonus. Conclusion
Player did not respond to us — case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCadoola |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they tried several times to self-exclude but the casino did nothing. Player wants deposits lost thereafter returned. Conclusion
Player never actually asked to be excluded, only requested account closure. Also, Curacao license = no self-exclusion policies in place. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoTrada |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino doesn’t want to pay out winnings. Conclusion
Player closed their account at the casino and asked us to close this PAB. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoland |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Withdrawal being denied. Conclusion
Casino insists player take it to their designated ADR. |
July
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVerywell Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player not able to withdraw deposits. Casino unresponsive. Conclusion
Casino will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVegasCasinoOnline |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels bonus terms are misleading. Conclusion
Player did not respond to basic questions, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoInetbet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Bonus issue. Conclusion
Player says it was all a misunderstanding and that they have received their withdrawal. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitstarz |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino refusing to pay winnings claiming that player appears to be playing using third party funds. Conclusion
It appears a fair settlement was reached. Player never responded to confirm. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSportingBull |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they have been locked out of account and winnings were confiscated unfairly. Conclusion
Casino insisted the player take their issue to the casino’s designated ADR, case transferred. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGoldenTiger |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino confiscated player’s winnings accusing them of fraud. Player objects. Conclusion
Casino confirmed and later re-confirmed that the player failed Risk Assessment. Deposits were returned. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVulkanVegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino does not feel player’s ID and selfie match. Conclusion
Player unresponsive and AWOL. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpela |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has been locked out of account and withdrawal not paid. After two months of being told to wait, feels it’s time to lodge a complaint. Conclusion
Parties reached a settlement; player paid in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoEvolution Gaming |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player won’t describe issue, wanted encryption keys and a “secure channel” before proceeding. Conclusion
Apparently issue is so top secret player refuses to divulge any details. Our solution: PAB closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBingo.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Player did not self-exclude — merely closed their account. Not the same thing. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMegalotto |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels casino is rejecting documents in order to avoid paying out. Conclusion
Casino showed that the player had been paid. Player was unavailable for confirmation: case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotsOfVegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not paying. Conclusion
Usual Virtual BS, details forwarded but no follow-up because of their non-responsiveness. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAussiePlay |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels they have provided sufficient documents to make a withdrawal. Conclusion
Player did not respond when we asked them a simple question. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoYouSpinYouWin |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Withdrawal not paid. Conclusion
Casino responded to say “player now paid” but player did not reply to confirm having received payment. Assumed resolved, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRobet247 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Player did not respond to our questions. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMrBet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player broke terms; player disproves of terms. Conclusion
Casino claims they settled with the player. The player did not respond to our request for confirmation. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRagingBull |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino is stalling payment. Conclusion
After three months the casino did pay, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino21dukes |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims bonus terms are unclear. Conclusion
Curacao licensed casino, will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoDreamz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player’s case has been reviewed by ThePogg and the MGA, both say the player used a bot and is therefore disqualified from receiving his winnings. Conclusion
Player unresponsive, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVegaswild |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not honouring withdrawal request, not responding to emails. Conclusion
Player finally paid by casino. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoKaramba |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Issue resolved to player’s satisfaction. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNovibet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Non-payment even after weeks of KYC having been successfully completed. Conclusion
Player reported payment in full received. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoUnibet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino says player broke terms, will not refund deposits. Conclusion
Casino says player repeatedly warned about 3rd-party payments, this and any further complaint from them must go through the casino’s designated ADR. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoConquestador |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Multiple forum accounts + banned = case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLuckystar |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion complaint regarding a Curacao casino. Conclusion
No response from casino. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlay24bet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino has refused withdrawal request and not responded to player’s emails. Conclusion
Player appears to have abandoned their PAB, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoZenbetting |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they were locked out and balance confiscated but no reason was given. Conclusion
Casino claims collusion, player denies it. No evidence on offer from either party — case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoDozenSpins |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Unclear. Conclusion
Player ignored the PAB rules multiple times then became unresponsive. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoStake7 |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Player let us know that it was all a misunderstanding, the issue was resolved and that the casino was not at fault. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayCroco |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Unable to withdraw, player disagrees with terms. Conclusion
Casino will not respond; toothless jurisdiction. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoIgame |
StatusCancelled |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Player banned for PAB fraud in previous case, banned again now and case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVideoslots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Player grossly misrepresented the details of their case. Banned for PAB fraud. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSelectbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels winnings wrongfully withheld. Conclusion
Player did not respond to us; case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoViggoSlots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino rejected withdrawal request and confiscated winnings. Conclusion
Player did not respond to our questions. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoZenbetting |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims their documents were verified but then their winnings were confiscated and their account closed. Conclusion
Player unresponsive; case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino4Crowns |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player wasn’t being paid. Conclusion
Casino paid in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino24kCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not paying winnings, claims money laundering. Conclusion
Casino agreed to work with player once KYC documents received. Issue resolved. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino32Red |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino cancelled their winnings unfairly. Conclusion
Player had multiple accounts at the casino. Case closed and player banned for PAB abuse. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCherryFiesta |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Casino unresponsive. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasumo |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino refusing to process withdrawal over SoW issue. Conclusion
Player refuses to provide SoW documents, case closed. |
August
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpringbok |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Winnings denied. Player claims bonus entrapment. Conclusion
Casino will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoArcanebet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not paying player, claims “bonus abuse”. Conclusion
Player did not respond to us. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpinMadness |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims Max Bet violations which the player disputes. Conclusion
Casino will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoElRoyale |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino insists on paying winnings in bitcoin instead of a wire transfer. Conclusion
Player reports casino has begun payments. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJupiterSlots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino will not pay winnings, return deposits or respond to emails. Conclusion
Casino insisted player take their issue to eCogra. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNovibet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player had no problem with KYC, but when they tried to withdraw winnings, they were told “it was not me playing” and their deposti was returned. Conclusion
The evidence available from the casino did support their actions against this player. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoKitty Bingo |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
When player attempted to withdraw winnings, casino locked player’s account and became unresponsive. Conclusion
Casino would not discuss the issue, said the player had to take it to their designated ADR. Case transferred and closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGrandbay |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims player broke bonus terms; player feels customer service misled them. Conclusion
Casino will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRedRose |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they broke bonus terms but should be paid regardless. Conclusion
Casino disagrees and will adhere to their terms. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCampeonbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims player broke terms and refuses to pay. Conclusion
Player broke PAB rules. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetmaster |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player asked for their account to be closed but was still able to access it and make deposits. Conclusion
Given the jurisdiction and the slim chance of success here the player cancelled the PAB. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoTopsport |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino refused to pay withdrawal without an IBAN number, despite the fact that Australian banks don’t use IBANs. Conclusion
Casino will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoTempleNile |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims player broke terms, player claims bonus invalid. Conclusion
Casino returned deposit, player played it to zero. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVulkanVegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims “abnormal losing streak, unfair games and fake eCOGRA test certificates” and would like their money returned. Conclusion
We found none of the claims to be true insofar as the available evidence would indicate. Unfortunately, testing games for fairness is beyond the scope of the PAB service. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino24Monaco |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Game malfunctions, casino non-responsive to the problem. Conclusion
Player did not respond to our questions. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLapalingo |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino charged them 30 euros for getting their first name wrong. Conclusion
Player reports case has been resolved. PAB closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSunriseSlots |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino took 3 weeks to approve withdrawal; now wondering how long it will take to arrive. Conclusion
Player reported payment received, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayfrank |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino’s help desk advice led them to break terms. Conclusion
Casino refuses to respond to us. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpringbok |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino says player broke coupon terms. Conclusion
Player never responded to our request for further information. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAgentSpins |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels they are being stalled after very large win. Conclusion
Player never returned to answer some basic questions, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino888 casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not responding to withdrawal request after 3 days. Conclusion
888 does not accept player complaints so unfortunately we were unable to help. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotastic |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claimed the player had violated bonus Terms but did not specify how or where. Player claims Terms breach was an accident. Conclusion
Casino never responded, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMuchoVegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino says player broke bonus terms, player says they didn’t. Conclusion
Player did not respond to some basic questions, hasn’t been back. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSultanbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not paying or responding to player. Conclusion
This was a repeat of a previous case and the player was unresponsive. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoFairspin |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has a variety of complaints with this casino including SE. Conclusion
Player did not respond to our request for further information. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMalina |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino closed account saying deposit came from another party. Player denies this. Conclusion
Player could not complete KYC. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGossipSlots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino closed player’s account week’s ago and has not yet explained why. Conclusion
Player unavailable for further discussion, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLadbrokes |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Ladbrokes only allows cases to be handled by their designated ADR. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino21Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player objects to the placement of the Max Bet button, feels there should be a confirmation request. Conclusion
Casino said “we’ve investigated and there are no Responsible Gaming concerns”. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoKingBilly |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino closed player’s account and now displays a “your country is restricted” notice. Conclusion
Player unresponsive and has not returned to the site. Case closed. |
September
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoFavbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims deposit did not appear in his account and casino not doing anything about it. Conclusion
Player never returned to the site nor responded to emails. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVoodooDreams |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Member submitted issue on behalf of someone else. Conclusion
Told submitter that player will have to go through PAB process for themselves. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGunsbet and Golden-Star |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Unclear, not specified. Conclusion
OP did not provide us with a description of their complaint, never returned. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasumo |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino has confiscated their balance. Conclusion
Casino sticking with eCOGRA ruling. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGoWild |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims player broke terms, voided winnings. Conclusion
Casino will not discuss player issues with anyone but the ADRs they list in their Terms. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlay24bet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Casino will not respond — we’ll be posting a warning. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRagingBull |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino offering a lot of excuses and no payment. Conclusion
Once we explained the difficulties dealing with Virtual casinos, player said they would try “other options”. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayhub |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims that when they contacted casino to ask why payment was taking longer than advertised, the casino said they were being rude, confiscated their winnings and closed their account. Conclusion
Casino is part of USoft group — they refuse to discuss player cases with any third party. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasino Extreme |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino confiscated withdrawal amount claiming player broke terms. Conclusion
Casino returned funds to player’s account. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWazamba |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino locked account and not paying winnings because they had two accounts. Conclusion
Player violated terms by having multiple accounts. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoElRoyale |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino is requesting same documents repeatedly and not paying withdrawal. Conclusion
Player unresponsive and hasn’t returned to the site, PAB closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitstarz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player wants to close their account because the casino rejected a utility bill during KYC. Player claims the casino refuses to do this. Conclusion
Player has had multiple accounts on Casinomeister — banned and case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoEuropa |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino insisting on method of payment player not comfortable with. Conclusion
Casino will not respond. Case closed. |
October
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotum |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they have been trying to withdraw winnings for a month. Conclusion
It took five months but the player was eventually paid, turns out the money had been deposited in someone else’s account. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasumo |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino not paying winnings and ignoring their attempts at contact. Conclusion
Player paid in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJack21 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims player broke terms, player feels terms are unclear. Conclusion
Casino will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBonzaspins |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
After paying out less than half of player’s winnings, casino now asking for certified documents and SoW. Conclusion
Casino has paid the player |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino7bitCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they wanted to cashout but that the casino deceived them into playing back their winnings. Conclusion
Player had several previously banned accounts. Banned again. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayLuck |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusions issue. Conclusion
Casino will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoFatBoss |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino attempting to apply incorrect bonus terms. Conclusion
Casino paid in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoOshi |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels casino is stalling on payment. Conclusion
Player paid in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGrand Mondial |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino closed player account citing fraud, player objects. Conclusion
Casino provided evidence of fraud. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPNXBET |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Issue description unclear. Have asked player for clarification. Conclusion
Player did not respond or return to site. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlots.lv |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims player broke bonus terms, player disagrees. Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJumbabet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino told player they paid, but player received nothing in their account. Conclusion
Casino will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCyberCasino3077 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Responsible gaming issue. Conclusion
Player did not respond to us — case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoFriday |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player told they could only be paid if they had a bank account in Malta. Conclusion
Issue resolved to player’s satisfaction. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCobra Casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino incorrectly accused them of fraud. Conclusion
Casino apologised and reinstated player’s balance. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGamebet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they cannot withdraw and their emails remain unanswered. Conclusion
Casino non-responsive, Casinomeister Warning posted. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpinCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels casino is stalling to avoid payout. Conclusion
Casino has paid. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSultanbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims the player broke the Terms — player disagrees. Conclusion
Player has no proof of their allegations, so there is nothing further we can do. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSuperior Casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino is dragging out payment of their winnings. Conclusion
Casino is paying player on a mutually agreed payment schedule. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlanet7oz |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have three outstanding payments due from this casino. Conclusion
Player paid in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinobluepurple10 |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino says they have closed his account “for his own safety”. Player not in agreement with this action. Conclusion
Casino has reinstated player’s full balance. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasino765 |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino not paying withdrawal, not answering emails. Conclusion
Player paid in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoDragonmoney |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino accused player of exploiting a software bug and has offered to pay only half of winnings. Conclusion
Player did not respond to us. Case closed. |
November
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJack21 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
After a large win and a withdrawal request, the casino accused the player of breaking Terms and confiscated their winnings. Player claims they did not receive a bonus. Conclusion
Casino will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMasonSlots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims that after a large win, the casino blocked their account and accused them of bonus abuse. Conclusion
This case is in progress. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino24Monaco |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has not received payment for two withdrawals or confirmation from the casino that they were sent. Conclusion
Player paid in full |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSportsbetting.ag |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player reports unpaid tournaments, buggy software, missing bonuses, etc. Conclusion
Player was unresponsive — PAB closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVcasinoClub |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player would like a refund, no reason given. Conclusion
The casino shows badges for Malta, Curacao and the UKGC but is not licensed in any of those places. The player did not respond to our request for further information. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMagicred |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino did not respect the loss/wager limit they set with customer service. Conclusion
This case is in progress. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoParimatch |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims account has been suspended and balance confiscated without reason given. Conclusion
Casino will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCloudbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino has blocked account claiming player has multiple accounts. Player says this is not true. Conclusion
Casino is non-cooperative — a Casinomeister Warning has been posted. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotBoss |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims to have self-excluded at a sister casino (LeoVegas) yet was able to register and deposit almost 3000, now asks for those deposits to be returned. Conclusion
Work in progress. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRich Palms Casinio |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has not received payment which the casino claims to have made. Conclusion
Casino has paid the player. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlanet 7 oz |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino not paying. Conclusion
Player and the casino rep were able to get this resolved. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoTwoUp |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino has been delaying payment. Conclusion
Casino paid. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoTheRedLion |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
OP claims withdrawal payment never arrived and casino has stopped responding to them. Conclusion
Casino will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino888Casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Case resolved to player’s satisfaction. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRoletto |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Case has bee resolved to player’s satisfaction. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBspin.io |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Sel-exclusion issue. Conclusion
Player did not respond to us. As per PAB policy, we’ve closed this case. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetmaster |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they have not been allowed to withdraw for some time and that they are now locked out of their account. Conclusion
Casino has serious concerns about the authenticity of the player’s documents. This will need to be dealt with directly by the player. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlaycroco |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they weren’t aware of the terms and also that it was “breach of their responsibility” that the game did not stop them from breaking the terms. Conclusion
Casino will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasumo |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they have been unable to access their winnings due to 2 week and counting KYC process. Conclusion
Player did not respond to us so we have closed this case. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoArgoCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino closed player’s account and confiscated winnings without explanation. Conclusion
Argo people would only say that the player was guilty of “exploiting situational errors” and would provide no evidence nor further explanation. Given that no proper case was made against the player we have no choice but to flag Argo as “uncooperative” regarding player complaints and decide in favour of the player. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGoWild |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims that casino is demanding an endless array of documents and is never satisfied. Conclusion
Player says case has been resolved to their satisfaction. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasino765 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims that casino defaulted on payment arrangement, replacing the remainder of their winnings with a bonus offer. Conclusion
Player did not respond to us. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWooCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino has confiscated winnings claiming Terms violation. Conclusion
The casino has shown evidence that player exceeded the Max Bet limitations and thus broken the Terms. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoDozenSpins |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino confiscated winnings and claims player broke terms, player disagrees. Conclusion
Player did not respond to us — case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoEnergy |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they were not given bonus offered and when they contacted the casino they were gaslighted. Conclusion
Player did not read bonus terms. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRidika |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino is imposing an arbitrary cap on bonus winnings. Conclusion
This case is in progress. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlots of Vegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims their winnings are not being paid out. Conclusion
Casino provided ample evidence of multiple accounts. Case closed, player banned from Casinomeister for PAB fraud. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoTrada |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player reported KYC problems with the casino after a large win. Conclusion
Casino investigated for a few days and verified the player’s winnings. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetzest |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino confiscated winnings and claimed that player broke terms. Conclusion
We could not come to an agreement with the casino. As far as we could determine, the player’s case was legitimate. The casino will likely be downgraded from “greyzone” to “not recommended”. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCosmosWin |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says “casino sent me an email where they stated that they decided to restrict my country and void my win”. Conclusion
Casino has provided acceptable evidence that player broke Terms *after* country was added to restricted list and has refunded the player’s deposits. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoTrueflip |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino claims they paid a week ago but player has not received payment. Conclusion
Player paid. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNetbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels loss limit function does not function correctly. Conclusion
Player did not respond to us when asked for necessary info — case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinotwin |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the SoW process taking too long. Conclusion
Player let us know that the issue has been resolved. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJonny Jackpot |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino not following their own terms regarding payment method. Conclusion
Player requested their account be closed, so case closed as well. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMr Green |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino locker them out of their account without explanation. Conclusion
Player did not respond to us. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoKahuna |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino repeatedly saying they’ve paid or promising to pay over a period of three weeks. So far, player has not received their withdrawal. Conclusion
Player did not respond to us, so case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoClub Player |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has been waiting over a month for two withdrawals and is no longer able to contact casino. Conclusion
Player AWOL and unresponsive. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoParimatch |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino would not pay winnings then confiscated balance. Conclusion
Player repeatedly ignored our requests to respect the PAB rules, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGate777 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they did not break bonus terms. Conclusion
Duplicate of previous failed PAB. Case closed. |
December
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoTwinCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels that the casino “got annoyed by me taking advantage of their bonuses” and confiscated their deposit as retribution. Conclusion
Player’s deposit has been returned. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoUnibet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims that due to casino error, they accidentally played away nearly all their winnings. Player feels this money should be returned to them. Conclusion
Casino says the money has been returned to player. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCrazyno |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. Conclusion
Player did not respond to us — case closed as per PAB policies. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPrism |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Payment processing issues. Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayLuck |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusions issue. Conclusion
The casino never replied to us or the player, a Casinomeister Warning will be posted. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoTombolaArcade |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player made a deposit, then “asked for my money back” — casino requesting documents but has not (yet?) returned money. Conclusion
Player did not respond to us, so we have closed this case. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayamo |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino confiscated their winnings, closed their account accusing them of having multiple accounts. Conclusion
Casino has provided sufficient evidence to show player did indeed break Terms. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotocash |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino refused withdrawal request without explanation. Conclusion
Player did not respond to us — case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRegalWins |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player deposited but their account was blocked because they had self-excluded at a sister casino. The deposit was not returned. Conclusion
The casino returned the deposit, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRoyalSlots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims that KYC checks (after winning) have been dragging on for 5 weeks now. Conclusion
Player did not respond to our clarification request. PAB closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino(multiple casinos) |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is challenging the validity of licensing and/or RTP claims of three casinos: JoyCasino, Casino-X and ChampionSlots. Conclusion
It is beyond the scope of our service to pursue these casinos but a Warning regarding the false licensing will be posted. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotsLV |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims account disabled after large win and withdrawal request. Conclusion
Issue resolved to player’s satisfaction. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetmaster.io |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino has closed player’s account and confiscated winnings claiming “you have too many accounts with us”. Conclusion
The casino has provided sufficient evidence for their claim. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMbitCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player opened two accounts — second one after the first was closed — and claims the casino won’t pay as the Terms were broken. Conclusion
Player paid in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJackwin |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
This is a self-exclusion issue. Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoEmojino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino claims player broke terms by not reporting software issue(s) immediately and has cancelled their winnings. Conclusion
Casino uncooperative. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNovibet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
After a large win and a withdrawal request, the player says the casino has closed their account with no explanation. Conclusion
Player failed to respond to us. As per PAB policy, we have closed the case. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRedLion |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their documents were accepted, they made three withdrawals but did not receive payment and when they complained, the casino closed their account and cut off communication. Conclusion
Casino will not respond. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoFunCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player objects to casino withholding funds while verifying their account. Conclusion
The player reached an agreement with the casino, case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoUptownAces |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that after account was verified, they submitted a withdrawal request; two days later they were informed that their country was on the “list of prohibited countries to receive bonuses” and their winnings were confiscated. Conclusion
Player did not respond to us, so as per Player Arbitration Policies and Procedures, this case has been closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVirtual |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Six months and player is still trying to get withdrawals paid out. Conclusion
Player and the casino rep were able to get this resolved. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRizk |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says despite lengthy process to verify documents, the casino has not yet paid their withdrawal. Conclusion
Casino paid player in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCaptain Jack Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that they have repeatedly submitted their documents but the casino has claimed not to have received their emails and has offered a variety of reasons for not paying. Conclusion
The player did not respond to our repeated attempts to contact them. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayamo |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino offered them a bonus when they asked to close their account. Conclusion
Player has not responded to us. Case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoIntertops |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
After having account verified and then making a deposit, player was locked out of account. The casino claims they are on an “internal security list” and stopped communicating with player. Conclusion
Player did not respond to us, so case closed. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinowild jackpots casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they requested a withdrawal, provided documents but now the casino is unresponsive — except for an email notifying players that they will close down next month. Conclusion
Player paid in full. |
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMbitCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player reports that the casino staff had told him to ignore the country restrictions but refused to pay when he attempted a withdrawal. In effect they’d been free-rolling him for over two years. Conclusion
Player’s deposits were returned back to the date he was told to ignore the country restrictions. |
