December 2020 PAB Summary
| Casino | Status | Jurisdiction | PAB Type | Comments |
|---|---|---|---|---|
| (multiple casinos) | Closed | None/Unspecified | Beyond Our Scope | Issue summary: Player is challenging the validity of licensing and/or RTP claims of three casinos: JoyCasino, Casino-X and ChampionSlots. Conclusion: It is beyond the scope of our service to pursue these casinos but a Warning regarding the false licensing will be posted. |
| Betmaster.io | Closed | Curaçao 1668/JAZ | Other | Issue summary: Casino has closed player’s account and confiscated winnings claiming “you have too many accounts with us”. Conclusion: The casino has provided sufficient evidence for their claim. |
| Captain Jack Casino | Closed | None/Unspecified | Non-payment | Issue summary: Player says that they have repeatedly submitted their documents but the casino has claimed not to have received their emails and has offered a variety of reasons for not paying. Conclusion: The player did not respond to our repeated attempts to contact them. Case closed. |
| Crazyno | Closed | Curaçao 365/JAZ | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Player did not respond to us — case closed as per PAB policies. |
| Emojino | Closed | Malta (MGA) | Technical Issues (Software) | Issue summary: Casino claims player broke terms by not reporting software issue(s) immediately and has cancelled their winnings. Conclusion: Casino uncooperative. Case closed. |
| FunCasino | Resolved | UKGC | KYC | Issue summary: Player objects to casino withholding funds while verifying their account. Conclusion: The player reached an agreement with the casino, case closed. |
| Intertops | Closed | None/Unspecified | Other | Issue summary; After having account verified and then making a deposit, player was locked out of account. The casino claims they are on an “internal security list” and stopped communicating with player. Conclusion: Player did not respond to us, so case closed. |
| Jackwin | Closed | UKGC | Self-Exclusion | Issue summary: This is a self-exclusion issue. Conclusion: Casino non-responsive, flagged for a Casinomeister Warning, case closed. |
| MbitCasino | Resolved | Curaçao 8048 /JAZ | Non-payment | Issue summary: Player reports that the casino staff had told him to ignore the country restrictions but refused to pay when he attempted a withdrawal. In effect they’d been free-rolling him for over two years. Conclusion: Player’s deposits were returned back to the date he was told to ignore the country restrictions. |
| MbitCasino | Resolved | Curaçao 8048 /JAZ | Other | Issue summary: Player opened two accounts — second one after the first was closed — and claims the casino won’t pay as the Terms were broken. Conclusion: Player paid in full. |
| Novibet | Closed | UKGC | Non-payment | Issue summary: After a large win and a withdrawal request, the player says the casino has closed their account with no explanation. Conclusion: Player failed to respond to us. As per PAB policy, we have closed the case. |
| PlayLuck | Closed | UKGC | Self-Exclusion | Issue summary: Self-exclusions issue. Conclusion: The casino never replied to us or the player, a Casinomeister Warning will be posted. |
| Playamo | Closed | Curaçao 8048 /JAZ | Other | Issue summary: Player claims casino confiscated their winnings, closed their account accusing them of having multiple accounts. Conclusion: Casino has provided sufficient evidence to show player did indeed break Terms. Case closed. |
| Playamo | Closed | Curaçao 8048 /JAZ | Responsible Gambling | Issue summary: Player claims casino offered them a bonus when they asked to close their account. Conclusion: Player has not responded to us. Case closed |
| Prism Casino | Closed | None/Unspecified | Other | Issue summary: Payment processing issues. Conclusion: Casino non-responsive, flagged for a Casinomeister Warning, case closed. |
| RedLion | Closed | Curaçao – Unspecified | Non-payment | Issue summary: Player says their documents were accepted, they made three withdrawals but did not receive payment and when they complained, the casino closed their account and cut off communication. Conclusion: Casino will not respond. Case closed. |
| RegalWins | Resolved | UKGC | Self-Exclusion | Issue summary: Player deposited but their account was blocked because they had self-excluded at a sister casino. The deposit was not returned. Conclusion: The casino returned the deposit, case closed. |
| Rizk Casino | Resolved | UKGC | Non-payment | Issue summary: Player says despite lengthy process to verify documents, the casino has not yet paid their withdrawal. Conclusion: Casino paid player in full. |
| RoyalSlots | Closed | UKGC | Non-payment | Issue summary: Player claims that KYC checks (after winning) have been dragging on for 5 weeks now. Conclusion: Player did not respond to our clarification request. PAB closed. |
| Slotocash | Closed | None/Unspecified | Non-payment | Issue summary: Player claims casino refused withdrawal request without explanation. Conclusion: Player did not respond to us — case closed. |
| SlotsLV | Resolved | None/Unspecified | Non-payment | Issue summary: Player claims account disabled after large win and withdrawal request. Conclusion: Issue resolved to player’s satisfaction. |
| TombolaArcade | Closed | UKGC | Other | Issue summary: Player made a deposit, then “asked for my money back” — casino requesting documents but has not (yet?) returned money. Conclusion: Player did not respond to us, so we have closed this case. |
| Twin Casino | Resolved | Malta (MGA) | Bonus | Issue summary: Player feels that the casino “got annoyed by me taking advantage of their bonuses” and confiscated their deposit as retribution. Conclusion: Player’s deposit has been returned. |
| Unibet | Resolved | UKGC | Other | Issue summary: Player claims that due to casino error, they accidentally played away nearly all their winnings. Player feels this money should be returned to them. Conclusion: Casino says the money has been returned to player. |
| UptownAces | Closed | None/Unspecified | Non-payment | Issue summary: Player says that after account was verified, they submitted a withdrawal request; two days later they were informed that their country was on the “list of prohibited countries to receive bonuses” and their winnings were confiscated. Conclusion: Player did not respond to us, so as per Player Arbitration Policies and Procedures, this case has been closed. |
| Virtual | Resolved | None/Unspecified | Non-payment | Issue summary: Six months and player is still trying to get withdrawals paid out. Conclusion: Player and the casino rep were able to get this resolved. Case closed. |
| Wild Jackpots | Resolved | Malta (MGA) | Non-payment | Issue summary: Player claims they requested a withdrawal, provided documents but now the casino is unresponsive — except for an email notifying players that they will close down next month. Conclusion: Player paid in full. |
PAB Status Explanation
- New: Default Status when a Complaint is opened
- InProgress: we’re working on the case.
- WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
- OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
- Resolved: Favorable to the User.
- Closed: User’s Complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.