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zazedac VS Direx NV

Z

zazedac

Banned User
Joined
Aug 19, 2012
Location
aus
againi am super confused as to why DIREX say they operate as privately owned casinos so therefore self exclusion and the being breaking laws in Australia by opening accounts for players here continues to go on. They’re blocking their VPNs one by one they have no contact numbers they work @homerbert doesnt respond to me any more if they’re none sister casinos why does it stay that they are LIKE EVERYONE ELSE!

I’ve never seen anything like it. Bring back guts and my other fave on witu all the promos bring back the honestly and ability for the ppl to st limits!
 
I’m sure it’s known by a few of you that I love to have a whinge about Direx but this whole white label privately owned claim makes no sense to me at all. After issues with DIREX and doing a LOT of homework sending emails which bounced back to them and softswiss over the past year the minute the word self exclusion is mentioned it’s Oh they’re white label casinos it’s not across board. What board, what companies own them, where is this information even coming from? When you ask in live chat or email for the name address owner of that exact casino it’s always the same it’s always Direx. Are they really just monopolising/manipulating the majority of online gaming. Are they a franchise? How are they not responsible for self exclusion for players from all Direx sites as many sister casinos always have been? This whole situation is so fishy it makes zero sense at all but we can clearly see who’s having the last laugh
 
this is pretty much cross-posting (a forum no-no) as you began a thread yesterday essentially about private ownership which you could have continued in your exisiting thread

Direx NV (here we go again)

please don't do it again :thumbsup:

1.2 - No "cross posting". In other words, do not post the same message to more than one thread or topic section. Cross postings will be deleted and posting privileges may be suspended for doing so.
 
Threads merged.

@zazedac , if you've got questions feel free to ask the rep @homerbert. He and his team have been very helpful and cooperative over the past year or so. That would be a much more constructive approach than your "OMG! conspiracy! Conspiracy! CONSPIRACY!" tactics so far.
 
Oops I’m so sorry I didn’t think it posted from last night! Oh homerbert doesn’t respond to my PMs. I’m just confused though like if you’re privately owned or are you owned by the same company I feel like it’s just a way for them to get around the rules when they feel like it. Not one legitimate phone number online 90% of email addresses bounce back a bazillion percent they target the Australian market I had one casino gripe years ago before this brand was a thing I even knew of when we were able to play certified casinos in Australia but I liked that some casinos you felt like you had a rep you had more of a personal relationship with the casino you played at and things all used to run a lot more smoothly. So who owns these casinos I think a lot of people would like to know.
 
I'd recommend you start simple, pick one or two questions to begin and make it very clear what you are asking.

FYI a big block of text that sounds mostly like accusations and personal rants (no offense intended) is unlikely to get you any useful information.
 
Ok clear simple question are Direx NV casinos individually owned or all owned by one company? Ie who owns Fastpay vs who owns Betchain? Cos according to their support they’re all owned by Direx YET the responsible gaming rules don’t apply to all their sites as they’re individually owned. But by who?
 
zazedac said:
Ok clear simple question are Direx NV casinos individually owned or all owned by one company? Ie who owns Fastpay vs who owns Betchain? Cos according to their support they’re all owned by Direx YET the responsible gaming rules don’t apply to all their sites as they’re individually owned. But by who?
Click to expand...

They are mostly white labels. They’re licensed in Curaçao and/or Malta, so they don’t need to apply the RG rules on anything other than a site level. Some of the sites where linked to others may share the blocks, but there are no obligations for them to do so.
 
It is my understanding that they are NOT owned by the same company. You will find a few owned by the same people but in general they are "white label", use softswiss platform, look similar but are run/owned by different people.

This is why each of them has different response times for verification/withdrawals.
 
zazedac said:
Ok clear simple question are Direx NV casinos individually owned or all owned by one company? Ie who owns Fastpay vs who owns Betchain? Cos according to their support they’re all owned by Direx YET the responsible gaming rules don’t apply to all their sites as they’re individually owned. But by who?
Click to expand...

@homerbert, are you willing to comment on the above?
Feel free to contact me directly if you'd prefer to discuss it offline.
 
Borgie said:
Hopefully @homerbert is ok not been here since 28 feb.
Click to expand...

I've flagged him privately. He's always been good about these things in the past, I fully expect to hear from him on this as well.
 
SoftSwiss is the platform and Direx NV is the operating company.

AFAIK, the casinos are all white labels using Direx NV except bitStarz & Playamo, all under a Curacao licence.

The N1 group @homerbert is representing has a MGA licence and is rather new. Currently, they have three brands - N1, Ladyhammer and Joo. All others are white labels.
 
Thankyou Max and Homerbert yes I’m probably sure you’re just sick of the sound of my voice. (Well lucky for no one they don’t hear my whining Aussie woman voice since softswiss and direx actually have no contact numbers that work just a few email addresses that bounce back) it’s just every time I have an issue I get the “we are owned by Direx NV “same address” please contact them. Oh. But how does that make any of them white label casinos?
 
@dunover so therefore if they are directly connected as with most other sister casinos why are their self exclusions not possible for all casinos as with all others? This is where it’s just coming across as super dodgy from where I’m sitting. “Sorry our self exclusions are not for all Direx casinos as they are individually owned” *at the bottom of every one of their site where it also states as do their support staff in chat and email that each of those casinos individual owners are Direx NV ‍♀️
 
zazedac said:
@dunover so therefore if they are directly connected as with most other sister casinos why are their self exclusions not possible for all casinos as with all others? This is where it’s just coming across as super dodgy from where I’m sitting. “Sorry our self exclusions are not for all Direx casinos as they are individually owned” *at the bottom of every one of their site where it also states as do their support staff in chat and email that each of those casinos individual owners are Direx NV ‍♀
Click to expand...

The current situation is like following:

UK: self-exclusion at one brand must be applied across all brands of a group.
MGA: self-exclusion at one brand can be applied across all brands of a group based on the assessment of the individual licensee or on request by the player. Universal exclusion scheme is in the planning stage.
Curacao - no obligation whatsoever to apply a self-exclusion across a casino group. You have to exclude with each individual casino.

The Curacao licence also does not give out guidance on how to handle a SE because it is a business licence and cannot be compared to the UKGC or MGA. It is up to the casinos/operator/group to do as they please.

Direx NV operates under a Curacao licence.
 
zazedac said:
@dunover so therefore if they are directly connected as with most other sister casinos why are their self exclusions not possible for all casinos as with all others? This is where it’s just coming across as super dodgy from where I’m sitting. “Sorry our self exclusions are not for all Direx casinos as they are individually owned” *at the bottom of every one of their site where it also states as do their support staff in chat and email that each of those casinos individual owners are Direx NV ‍♀
Click to expand...
I'd guess that's because there's no regulatory requirement for them to do so, unlike say the UK.
 
Hello guys!

Sorry for a long time waiting, BACK TO THE BUSINESS NOW :D

OKie,

1) As was mentioned, we use WL system. We have many different white labels. Ourselves, we do not own any brand. Each brand has separate owners (of course some of our WL's have few casinos, therefore one person can own few casinos). Of course, I will not provide any information on who owns the casinos, but as for the 'groups' - you maybe know some of them, because they usually use one affiliate website.

2) Each casino backend (database you can say)separated from each other. Therefore, we do not have any linked database to do any blocks across all properties.

3) I will not even comment in regards to Australia and it's marked. @zazedac you agreed to terms and conditions while registered. If you think it is not illegal FOR YOU to play at any of our websites - do not breach your laws, please.

Hope this helps!

So happy to return on the forum :)

BR,

V.
 
Also although I was a little late to catch on thanks for pointing out the affiliate angle @homerbert that only took me a few minutes now to actually find out which of them are directly linked as they all just kept telling me before "same owner" and me spending well over 6 months trying to actually get in contact directly with someone at Direx
 
Last edited:
zazedac said:
againi am super confused as to why DIREX say they operate as privately owned casinos so therefore self exclusion and the being breaking laws in Australia by opening accounts for players here continues to go on.
Click to expand...

All I am getting from your constant whingeing is that you are trying to screw over the rest of us in Australia who are grateful for anywhere to play.

You are aware that the authorities monitor many gambling forums, and are just waiting to jump on the casinos you are so publicly dissing?

So if we do all get locked out, your whingeing could well be a contributory factor.
 
ladyhawke said:
All I am getting from your constant whingeing is that you are trying to screw over the rest of us in Australia who are grateful for anywhere to play.

You are aware that the authorities monitor many gambling forums, and are just waiting to jump on the casinos you are so publicly dissing?

So if we do all get locked out, your whingeing could well be a contributory factor.
Click to expand...

Not at all. I have had a variety of different issues with their casinos and have spent over 6 months trying to actually get in touch with someone there to properly self exclude me from their casinos. You name it as an issue I've had it at at one of theirs and they've been completely non responsive. From what I seem to read on a lot of sites they garner more complaints then most.
 
zazedac said:
Not at all. I have had a variety of different issues with their casinos and have spent over 6 months trying to actually get in touch with someone there to properly self exclude me from their casinos. You name it as an issue I've had it at at one of theirs and they've been completely non responsive. From what I seem to read on a lot of sites they garner more complaints then most.
Click to expand...

Not sure why you are so determined to self-exclude. Why not just ignore Direx casinos and stop playing there?

The issue I have is that almost every post about Direx and the problems you are having is accompanied by how Australia has banned gambling, why are these casinos allowing people to play, blah blah blah.

So your crusade not only appears to be directed at Direx, but also at any casino that still has the termerity to offer its services to Australians.

As I said earlier, the authorities monitor many gambling forums and comments like yours are like music to their ears, as they know who to target.
 
Because so many times I have not realised it was a Direx casino and then had issues and realised. Are they contactable by any of their phone numbers online? No. Do their emails bounce back? Yes. Are they constantly using predatory behaviour towards their players ie setting deposit limits that then don't work, duplicating transactions, closing accounts with no reason and withholding payouts? Yes. Should casinos like that be allowed to operate here. Absolutely not. Will I be reporting them to the ACMA to have their VPN's blocked? Give me one good reason why I shouldn't after so many attempts to contact them directly have resulted in zero response
 
ladyhawke said:
Not sure why you are so determined to self-exclude. Why not just ignore Direx casinos and stop playing there?

The issue I have is that almost every post about Direx and the problems you are having is accompanied by how Australia has banned gambling, why are these casinos allowing people to play, blah blah blah.

So your crusade not only appears to be directed at Direx, but also at any casino that still has the termerity to offer its services to Australians.

As I said earlier, the authorities monitor many gambling forums and comments like yours are like music to their ears, as they know who to target.
Click to expand...

Because so many times I have not realised it was a Direx casino and then had issues and realised. Are they contactable by any of their phone numbers online? No. Do their emails bounce back? Yes. Are they constantly using predatory behaviour towards their players ie setting deposit limits that then don't work, duplicating transactions, closing accounts with no reason and withholding payouts? Yes. Should casinos like that be allowed to operate here. Absolutely not. Will I be reporting them to the ACMA to have their VPN's blocked? Give me one good reason why I shouldn't after so many attempts to contact them directly have resulted in zero response
 
Direx is not operating in Australia AFAIK, if they operate in Curacao and Australian people will go play there, it don't really mean that they operate in Australia. Many of these offshore casinos take players from regulated countries and yet there haven't been anything to stop them doing it so it seem to stay players responsibility to follow gambling rules in their countries.

Finland for example always have had monopoly that only governments company called Veikkaus is allowed to provide any lottery, sportbook, slots or other ways of gambling in Finland. Still you find quite many Finnish players from any casino who carry MGA license (these are even both EU countries so could imagine that some negotiation would be easier than with Curacao), there are loads of Finnish affiliates (also streamers), loads of sites are translated in Finnish language (which really is not spoken anywhere else but Finland) and government have keep speaking about illegal gambling as long as online casinos have existed, still haven't been able to do anything for situation. Some ip-blocks or banning some payment providers have been spoken but then reality always calls and tells that these can just make little time reduction to these activities before there is some workaround created. We can still enjoy loads of Finnish affiliate content (web site can't be .fi but .com, .net or what so ever, tc-commercials not allowed in Finnish channels but as there are so many foreign channels shown there, you can at evening time catch loads of Finnish language commercials. And like said, been ongoing since online gaming really started to exist bigger but no tools have found to stop people to play even to MGA casinos.

UK haven't been able to do anything to these casinos who take UK players without license, same in Sweden. So i wouldn't really hold high hopes that off shore online gambling would somehow be made impossible for Australians either. As they don't operate there, you go to them.
 
And no @homerbert clearly you haven't done much research into it it is completely legal for Australian's to gamble online however it is illegal for online casinos to provide their services to Australia. Take a good read at the links I shared above. Unfortunately since they became illegal here we got lumped with the shit and all the accredited casinos left our jurisdiction hence we end up with so many problems with the ones we are left to deal with it's hard to tell who's actually legit or not.
 
homerbert said:
Hey @zazedac

I'm still trying to understand what do you want here and how can I help you, to be honest...

BR,

V.
Click to expand...

You and me both. Plus the fact he vanishes for a week or so at a time doesnt help. Seems we have to start over each time like groundhog day.
 
zazedac said:
And no @homerbert clearly you haven't done much research into it it is completely legal for Australian's to gamble online however it is illegal for online casinos to provide their services to Australia. Take a good read at the links I shared above. Unfortunately since they became illegal here we got lumped with the shit and all the accredited casinos left our jurisdiction hence we end up with so many problems with the ones we are left to deal with it's hard to tell who's actually legit or not.
Click to expand...

So we are coming to point that you are one who is breaking the law and play casino games in Curacao. Only way to make something to this offshore gambling which happening pretty much from all regulated countries more or less would be to start penalize players keep doing such a illegal activity. There are many tricks to be really anonymous but if you would have chance to get for example $500 fine if you find guilty to play in online casinos outside of Australian regulations, that would decrease that playing for many.

Like said in earlier post, Australia don't have a way to punish companies in other countries web casinos, if that would be easy, don't you think that UKGC for example wouldn't make much more for some operators and affiliates who are promoting casinos for Gamstop people etc..

Maybe do your own research instead of ranting here about about something that anyone really don't even understand what's what you want? If you want to be self-excluded, self-exclude yourself everywhere and stay like that. If you can't and you just keep get back in gambling somewhere, get some professional help and support, there for sure are places who offer help even middle of COVID epidemia.
 
Until such time as we have a clear and legitimate beef here I'm changing the thread title to something more balanced.
FTR, original title was "Direx NV (here we go again)".
 
From Bitstarz's terms and conditions:

3.7: It's forbidden for players from United States of America, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Sweden, Israel, Lithuania, Slovakia, Dutch West Indies or Curacao to play at BitStarz. This includes both FIAT and Cryptocurrencies.

----
Why if online slots/casino games are illegal in australia, isn't australia in the list above?
 
Slottery said:
So we are coming to point that you are one who is breaking the law and play casino games in Curacao.
Click to expand...
mack341 said:
From Bitstarz's terms and conditions:

3.7: It's forbidden for players from United States of America, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Sweden, Israel, Lithuania, Slovakia, Dutch West Indies or Curacao to play at BitStarz. This includes both FIAT and Cryptocurrencies.----
Why if online slots/casino games are illegal in australia, isn't australia in the list above?
Click to expand...

Just to provide clarification on both the bolded points above:

As zazedac correctly stated, it is perfectly legal for Australians to gamble online - doesn't matter what country, what licence, what jurisdiction.

What is illegal is for casinos to offer their services to anyone in Australia unless the casino gets a licence, and as there is currently no mechanism in place for any casino to get a licence, it is very much a catch-22.

Now many casinos simply don't want the hassle of trying to bypass the Australian regulations - they might be publicly floated companies, or their providers might have pulled out of the Aussie market so there is nothing on offer, or they might quite simply be wary of any potential repercussions, although as @Slottery correctly states:
"Like I said in earlier post, Australia don't have a way to punish companies in other countries web casinos, if that would be easy, don't you think that UKGC for example wouldn't make much more for some operators and affiliates who are promoting casinos for Gamstop people etc.."

Those casinos that do offer their services to Australians are not based in Australia (obviously) but are offshore entities, and the games they offer are not from any major providers, so not only are our choice of casinos limited, but so are the games on offer.

The problem with the current situation is that if something untoward happens, we have no protection. That is a risk we are all taking every time we play, and also one that is acknowledged by our useless government which placed us in this position.

Which is why it is so important to research, research and research before depositing.

zazedac said:
Because so many times I have not realised it was a Direx casino and then had issues and realised. Are they contactable by any of their phone numbers online? No. Do their emails bounce back? Yes. Are they constantly using predatory behaviour towards their players ie setting deposit limits that then don't work, duplicating transactions, closing accounts with no reason and withholding payouts? Yes. Should casinos like that be allowed to operate here. Absolutely not. Will I be reporting them to the ACMA to have their VPN's blocked? Give me one good reason why I shouldn't after so many attempts to contact them directly have resulted in zero response
Click to expand...

So onto this post.

Should casinos like that be allowed to operate here? No casino is "allowed" to operate here. They are offshore entities offering a service that you have the choice - I repeat, You have the choice - to accept or reject.

Will I be reporting them to the ACMA to have their VPN's blocked? And what do you think the ACMA is going to do for you in return, other than having their VPN's blocked - or do you mean their URL? Hard to tell what you exactly are wittering on about. Nothing. Zilch. Nada. Whatever problems you had with Direx before going down that route will still be your problem afterwards. All you will have achieved is potentially closing off another avenue for Australians to take if they wish to gamble.

Give me one good reason - I could, but if I did, I would invoke the CM ban hammer.
 
ladyhawke said:
The problem with the current situation is that if something untoward happens, we have no protection. That is a risk we are all taking every time we play, and also one that is acknowledged by our useless government which placed us in this position.

Which is why it is so important to research, research and research before depositing.
Click to expand...

ladyhawke said:
Hard to tell what you exactly are wittering on about. Nothing. Zilch. Nada. Whatever problems you had with Direx before going down that route will still be your problem afterwards. All you will have achieved is potentially closing off another avenue for Australians to take if they wish to gamble.
Click to expand...

It's a right royal mess, was this slo-mo that brought this law in? Is it all about protecting the land based pokies industry, they lobbied for it?

Regarding my question, I don't feel it needed clarifying, but after posting I read Homerbert's earlier reply where he stated he will not answer any question on that issue.

"I will not even comment in regards to Australia and it's marked. @zazedac you agreed to terms and conditions while registered. If you think it is not illegal FOR YOU to play at any of our websites - do not breach your laws, please. "

I'm surprised australia isn't able or willing to lean on the kingdom of netherlands/curacao, and doesn't expect their gambling laws to be respected by other countries; it's like they've brought this law in to protect the pokies, it's largely achieved that so it's job done. [ I wonder if they've ever made a formal govt to govt request to get curacao/kingdom of netherlands to respect their position. And what their reply to australia was?]
 
mack341 said:
I'm surprised australia isn't able or willing to lean on the kingdom of netherlands/curacao, and doesn't expect their gambling laws to be respected by other countries; it's like they've brought this law in to protect the pokies, it's largely achieved that so it's job done. [ I wonder if they've ever made a formal govt to govt request to get curacao/kingdom of netherlands to respect their position. And what their reply to australia was?]
Click to expand...

Like posted earlier, I don't know any country who would been able to do anything for this, no UK, no Sweden etc... if NV seem to have countries like UK and Sweden in their terms but dozens of many Curacao licensed rogue places take playes from North-Korea or Mars if they somehow manage to deposit and money reach casino.

All these regulated countries and regulatory bodies are aware of this problem, but as nothing have happened in years, it looks for me that they don't really have any tools to stop it, i would really wonder if it wouldn't been even tried/looked at. Hope something would happen to this (bit wrong thread as Direx seem to be guys who don't accept players from every single country and planet)
 

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