Macaroni vs Cherry limited

Macaroni

New Member
PABnononaccred
Joined
Jan 22, 2019
Location
Sverige
I just want to share my **** up story.


Januari 01.

I self excluded myself using the player protection tool called spelspaus.se, its like gamestop but for swedish players, and its authurized by swedish gambling commision to protect addicts. This was going to help me come out of a 10 year old dark hole of gambling addiction that has ruined me and many around me. This tool is what every swede deserved after nearly 24/7 terror from casinos ruining our society last 10 years. So the swedish gambling license went live at 01-01-2019 and I was self excluded from every damm casino i thought.. Phew!


January 06

As the motherf addict iam, to my suprise i discover this site Sunmaker (play cherry lim)is still accesble for me as they send me still mails.. I instantly self excluded myself for maximum time 1 year becuse im sick and tired of wasting my life away and at that time i had the strengthen to do so. I had to do the same at Mobilbet, another casino network owned by Cherry. I told them by chat i had sever problem with gambling and wanted them to bann me for life on all there casinos sites still accesble for me.

Around 10th of january i discover Euroslots, Suomiautomatti, Norgespill. Sunnyplayer all owned by Play cherry limited is still accesble for me. (i registered long time ago at these sites) Iam at this point excluded becuse of gambling problem on there other sites Cherry Casino, Svea casino and frank and fred mobilbet etc.

Play Cherry limiteds casinos with swedish license did sucessfully exclude me as per spelpaus.se. But as the swedish license went live at 01-01-2019, this casino group made a few of there casinos not to carrie a swedish license but to continue with mga license. Then they provide gambling to swedish players who are blocked by spelpaus.se the self exclusion tool.. (sounds very legit right)



I talked with support at Norgespill, and they confirmed that i can surely play here, we follow swedish gambling regulations but we carrie mga license only. And when i talked about spelpaus.se and how they are for sure breaking laws here, they tell me its 100% legit to bypass laws as they are doing. Then why the hell is none doing this but Play Cherry group?

Sadly i **** up here and started gambling again, i lost around 3000euro.

3days ago i had enough of this. I emailed them and told them how **** dirty this group is playing games with laws and towards vulnurable players and they dont respect swedish license basicly and all that yibbberish.


I got an reply that i was banned from all casinos Cherry owns.. and I will get zero refund as they are playing it fair with regards to laws. And that i had self excluded myself from 80% of there sites due to gambling issues is nothing they can check and nothing they are by law forced to react towards.

I was registred with same details on all casinos is worth mentioning.

I was tho able to continue playing the very next day at suomiautomatii another casino in this group.. Lost another 500euro. And today i was able to play at sunnyplayer, yet another casino in this group.

My question to this is, how can this possibly be legal? Its blowing my mind..

Sorry for bad english in advance.
 
Last edited by a moderator:

Macaroni

New Member
PABnononaccred
Joined
Jan 22, 2019
Location
Sverige
I have tried to not let emotions speak and to keep fair with the facts and not puttning extra salt here and there i want to add.

And im as we speak banned on suomiautomaatti and sunnyplayer as well, after pointing out they failed closure me on these casinos.
 

Macaroni

New Member
PABnononaccred
Joined
Jan 22, 2019
Location
Sverige
And I requested to get information about all of past exclusion details and registered details at cherrys casinos i played at.

To get a better overwiev and provide solid evidence for this. But wad told id have to wait 2 months for this to be provide by them. Sigh
 

Macaroni

New Member
PABnononaccred
Joined
Jan 22, 2019
Location
Sverige
Casinos provided by Cherry who got swedish license : Svea, frank fred, cherry casino, mobilautomaten, casinostugan, hajper, snabbare and a few more.

Casinos provided by Cherry that is under MGA but still make them avaible for swedish players : Euroslots, Suomiautomaatti, Norgespill, sunmaker, sunnyplayer, Mobilbet, getlucky, suomikasino.

Casinos i self excluded myself from due to gambling problem before i started gamble again : Sunmaker, mobilbet. Mobilbet did take some responsibility as they made me excluded from Suomikasino and frank and fred & getlucky at the same time. But they left the others.

Casinos i was excluded from with help of spelpaus.se : Svea, cherry casino, mobilautomaten, casinostugan, hajper, snabbare, comeon, and a few more.

Casinos that let me continue play after these exclusion : Euroslots, Suomiautomaatti, Norgespill, sunnyplayer
 
Last edited:

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I am not sure of the rules there. Morally it's completely wrong and you should report them to Spelinspektionen so they can investigate.

Now it's clear that you do have a problem and you seem to realize it, which is good and a first step.
You will never be able to exclude yourself from every casino out there so the question is more what you will do now to stay away from gambling.

You need to realize it's up to you now to decide to quit and to seek help. There is a lot of help to get in Sweden so you don't have to be alone in this.
I'm also just a pm away if you want more advice and in your own language.

Edit: I maybe should add that there are a lot of Malta based companies that will allow your business but not offer you bonuses, so my guess is that they are allowed to do this. If you report them there will be warning signs up on those casinos but you will still be able to play there.
 
Last edited:

Macaroni

New Member
PABnononaccred
Joined
Jan 22, 2019
Location
Sverige
Indeed i know its all about my own responsibility. And I will never claim something else. But something is very wrong here, i have never been under a license who is suppsoed to protect me. And this behaviour from Cherry will only hurt the weakest and vulnurable with intenion to suck up what the swedish license is there to protect.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Indeed i know its all about my own responsibility. And I will never claim something else. But something is very wrong here, i have never been under a license who is suppsoed to protect me. And this behaviour from Cherry will only hurt the weakest and vulnurable with intenion to suck up what the swedish license is there to protect.

I added a sentence that you maybe should read too, because you will always be able to play if you really want to. It's hard to quit but I think you can. You just have to make the decision.
 

Macaroni

New Member
PABnononaccred
Joined
Jan 22, 2019
Location
Sverige
I added a sentence that you maybe should read too, because you will always be able to play if you really want to. It's hard to quit but I think you can. You just have to make the decision.

Thanks for the chosen words.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Cherry do have a rep here and is accredited. I've sent a message to her about this thread.
Let's hope she can come in and answer your questions with a bit more knowledge, and explain why they are allowing these things to happen.
 

Macaroni

New Member
PABnononaccred
Joined
Jan 22, 2019
Location
Sverige
Update.

They need more time to investigate. But they take this very seriously. And i got a brief explenation on why this could happen, its very complicated id say even for them.

I dont know if it might be rude to share PMs at this point so i skip doing that.

But i want to give rep respect for taking this, she is defenitly the right person for this job.

And also thank you Tirilej for helping me out with this, it make me happy that someone care.
 
Last edited:

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Update.

They need more time to investigate. But they take this very seriously. And i got a brief explenation on why this could happen, its very complicated id say even for them.

They could have chosen to not have 6 different licenses in Sweden for a start. They have created their own problems it seem, so they better find a better way of dealing with their customers.
...and you need to stop playing :thumbsup:
 

Katy-Cherry

Official Rep for Cherry Casino
Joined
Oct 3, 2014
Location
Malta
Hi all,

Firstly, thanks to "tirilej" for pointing out this thread to me. As the OP has said, I have been in contact with them and have requested a full investigation on our side. While we can't disclose any details about individual cases in public, we would like to reiterate that that we do take Responsible Gaming very seriously. As soon as we are made aware of a gambling problem we take great care to ensure the necessary measures to protect this player is taken. We make sure the customer is given information and is referred to the right points of contact to help them on their recovery journey and to prevent a relapse.

Although, I am unable to comment on this specific case, as pointed out by the OP we do have a number of different brands - some operating under different SGA licenses, which are different legal entities with separate operations and some operating under different MGA licenses, again with different legal entities and operations. Those operating under MGA licences do not actively target players residing in Sweden and thus do not have the option to connect with Spelpaus.

As previously stated, all of our brands take responsible gaming incredibly seriously and we are currently investigating the OP complaint.

I hope to revert with some more clarity as soon as possible.

Thanks

Katy
 

Macaroni

New Member
PABnononaccred
Joined
Jan 22, 2019
Location
Sverige
Those operating under MGA licences do not actively target players residing in Sweden and thus do not have the option to connect with Spelpaus.

What is the purpose of swedish license, if you still can legaly provide gambling to swedes by saying you dont target them? Cherry is the only MGA holder who accept swedes.
I dont understand. You guys gave me many good will bonuses at suomiautomati and Norgespill when i lost money there. Isnt that to actively target?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
What is the purpose of swedish license, if you still can legaly provide gambling to swedes by saying you dont target them? Cherry is the only MGA holder who accept swedes.
I dont understand. You guys gave me many good will bonuses at suomiautomati and Norgespill when i lost money there. Isnt that to actively target?

There are many who are licensed in both MGA and Sweden. Most of them i would say.
So you got normal bonuses with wagering at those two casinos who doesn't have a Swedish license?
 

Macaroni

New Member
PABnononaccred
Joined
Jan 22, 2019
Location
Sverige
There are many who are licensed in both MGA and Sweden. Most of them i would say.
So you got normal bonuses with wagering at those two casinos who doesn't have a Swedish license?

Can you give me any example of such casino who provide swedish players to play under MGA? There is many who have both ofcourse, but they dont let swedes play on MGA.

Yes they gave me.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Can you give me any example of such casino who provide swedish players to play under MGA?

Yes they gave me.

I thought you meant those with a Swedish license that also had one from MGA. Still it's several of MGA casinos that still are taking Swedish customers but without giving them any bonuses.
I will not tell you which ones though so don't try :)
 

Macaroni

New Member
PABnononaccred
Joined
Jan 22, 2019
Location
Sverige
I thought you meant those with a Swedish license that also had one from MGA. Still it's several of MGA casinos that still are taking Swedish customers but without giving them any bonuses.
I will not tell you which ones though so don't try :)

How is this possible? Swedish license seems more like a joke if it does not strongly sanctions these casinos for doing this.
 

Macaroni

New Member
PABnononaccred
Joined
Jan 22, 2019
Location
Sverige
And what is the problem with giving a bonus? Isnt actully providing swedes a plattform to play outside swedish license more illegal then a bonus? :/ i recieved two personal bonus on norskespill and one on suomiautomaatti, and also daily netent wheels. Lol
 
Last edited:

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
How is this possible? Swedish license seems more like a joke if it does not strongly sanctions these casinos for doing this.

As I said earlier, you need to report those you know to Spelinspektionen so I suggest you start with those from Cherry.

You have misunderstood the purpose of the legislations. It's not done to help problem gamblers. It's done so we will be able to get tax money from those companies that are targeting Sweden.
Haven't you noticed also that it's even more marketing here now than it was before. It's a big fight about the Swedish customers.

You will always be able to play if you really want to, so to make it illegal isn't that easy. The web is also huge!
 
Last edited:
Top