Hello!
The day before yesterday after I’ve made a withdrawal request of 1200$ from my account I’ve got a demand for my person verification from Vavada casino manager. Those 1200 $ was only a part of the full amount 14077.81 $ on my account. I’ve sent them all documents they asked me to send. Fifteen minutes later I’ve got a message from them with the next text: “Your account has been blocked with no right to restore. You are not allowed to create accounts and play in our casino, because you used prohibited tactics. Your winnings and deposit are cancelled because of breaking the casino rules.” I haven’t got any more explanations from the manager.
The full story is below. The November 23rd 2021 year I’ve registered on the web-site of online casino Vavada, license number №8048/JAZ2017-035 for the purpose of gambling Black Jack in live casino. Registration was made by me on the website vavadaft.com. The access to this web-site was performed by me from my personal computer from my flat in Minsk, Belarus. That was my first registration in Vavada casino. I had never registered on this platform before and never played there before. None of my family members never create accounts in Vavada casino. That day I’ve made my first deposit in the amount of 3000 $ using cryptocurrency USDT. I have been credited with a bonus in the amount of 1000 $ according to the rules of casino. The first deposit was lost very quickly, so I’ve made the second one in the amount of 5000 $ using the same way. Perhaps it has been found that all my money were located on the bonus account, because my bonus was still active despite the fact that live-casino has no relation to bonuses and all bonuses are played only in slots. In one moment all my money turned out on the bonus account.
I’ve connected with support team and I’ve been informed that those are the rules of casino and if I cancel the bonus, then all the amount burns out, it means the bonus itself and all other money. Thus they turned all deposit money from real cash to bonus account and told me that I had no more real money, I only had bonus account with the amount of approximately 3400 $ at that moment. I remind you that I’ve already made total deposit of 8000 $ and got 1000 $ bonus, which had to be wagered for turning to real cash. So according to that logics I’ve forced to play back the bonus and to make bets in the amount of 35000 $ (1000$ x 35WAGER) in slots just for taking back my own money. Finally after bonus wagering it became 14077.81 $ on my real money account. There were +8000 $ my deposit, -1500 $ the result of Black Jack gambling, +1000 $ “welcome bonus” that turned out to real money and +6602.81 $ my total winning in slots (in fact I’ve been forced to play). I played the equal bets in automatic play mode, which means I didn’t take active actions and hadn’t no impact on the game result.
Further, after wagering the bonus I’ve decided not to play in this casino anymore, because I had strong doubt about the honesty of this casino. I’ve made a request for money withdrawal. In spite of there is a claim on their web-site about no need of personal verification for deposit and withdrawal, I’ve been requested to provide my passport and selfie. After providing specified documents, they instantly announced that “I used ‘prohibited tactics’ and all my winnings will be cancelled and my deposit also will not be refunded. The account is closed forever and the decision is final. The access to my account is limited.” The meaning of the term ‘prohibited tactics’ has not been explained to me. The exact reason of blocking me account hasn’t been articulated me well enough. The reason of refusal to refund my deposit also wasn’t presented to me.
The total time spent by me at the tables of Black Jack in live casino from EVOLUTION provider was approximately six hours and the result of the game was a loss of 1500 $. All other money on the account were the deposit and winnings in slot machines. There was no way to use any ‘prohibited tactics’ in my opinion. In this case I see wrongful activities by casino VAVADA. I ask for your help in solving this problem and providing explanations. I also would like to get back all withheld funds in the full amount of 14077.81 $, because all the winnings were legal and I strictly followed the rules of casino all the time during the game.
The day before yesterday after I’ve made a withdrawal request of 1200$ from my account I’ve got a demand for my person verification from Vavada casino manager. Those 1200 $ was only a part of the full amount 14077.81 $ on my account. I’ve sent them all documents they asked me to send. Fifteen minutes later I’ve got a message from them with the next text: “Your account has been blocked with no right to restore. You are not allowed to create accounts and play in our casino, because you used prohibited tactics. Your winnings and deposit are cancelled because of breaking the casino rules.” I haven’t got any more explanations from the manager.
The full story is below. The November 23rd 2021 year I’ve registered on the web-site of online casino Vavada, license number №8048/JAZ2017-035 for the purpose of gambling Black Jack in live casino. Registration was made by me on the website vavadaft.com. The access to this web-site was performed by me from my personal computer from my flat in Minsk, Belarus. That was my first registration in Vavada casino. I had never registered on this platform before and never played there before. None of my family members never create accounts in Vavada casino. That day I’ve made my first deposit in the amount of 3000 $ using cryptocurrency USDT. I have been credited with a bonus in the amount of 1000 $ according to the rules of casino. The first deposit was lost very quickly, so I’ve made the second one in the amount of 5000 $ using the same way. Perhaps it has been found that all my money were located on the bonus account, because my bonus was still active despite the fact that live-casino has no relation to bonuses and all bonuses are played only in slots. In one moment all my money turned out on the bonus account.
I’ve connected with support team and I’ve been informed that those are the rules of casino and if I cancel the bonus, then all the amount burns out, it means the bonus itself and all other money. Thus they turned all deposit money from real cash to bonus account and told me that I had no more real money, I only had bonus account with the amount of approximately 3400 $ at that moment. I remind you that I’ve already made total deposit of 8000 $ and got 1000 $ bonus, which had to be wagered for turning to real cash. So according to that logics I’ve forced to play back the bonus and to make bets in the amount of 35000 $ (1000$ x 35WAGER) in slots just for taking back my own money. Finally after bonus wagering it became 14077.81 $ on my real money account. There were +8000 $ my deposit, -1500 $ the result of Black Jack gambling, +1000 $ “welcome bonus” that turned out to real money and +6602.81 $ my total winning in slots (in fact I’ve been forced to play). I played the equal bets in automatic play mode, which means I didn’t take active actions and hadn’t no impact on the game result.
Further, after wagering the bonus I’ve decided not to play in this casino anymore, because I had strong doubt about the honesty of this casino. I’ve made a request for money withdrawal. In spite of there is a claim on their web-site about no need of personal verification for deposit and withdrawal, I’ve been requested to provide my passport and selfie. After providing specified documents, they instantly announced that “I used ‘prohibited tactics’ and all my winnings will be cancelled and my deposit also will not be refunded. The account is closed forever and the decision is final. The access to my account is limited.” The meaning of the term ‘prohibited tactics’ has not been explained to me. The exact reason of blocking me account hasn’t been articulated me well enough. The reason of refusal to refund my deposit also wasn’t presented to me.
The total time spent by me at the tables of Black Jack in live casino from EVOLUTION provider was approximately six hours and the result of the game was a loss of 1500 $. All other money on the account were the deposit and winnings in slot machines. There was no way to use any ‘prohibited tactics’ in my opinion. In this case I see wrongful activities by casino VAVADA. I ask for your help in solving this problem and providing explanations. I also would like to get back all withheld funds in the full amount of 14077.81 $, because all the winnings were legal and I strictly followed the rules of casino all the time during the game.
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