zazedac VS Direx NV

zazedac

Banned User
PABnononaccred2
Joined
Aug 19, 2012
Location
aus
againi am super confused as to why DIREX say they operate as privately owned casinos so therefore self exclusion and the being breaking laws in Australia by opening accounts for players here continues to go on. They’re blocking their VPNs one by one they have no contact numbers they work @homerbert doesnt respond to me any more if they’re none sister casinos why does it stay that they are LIKE EVERYONE ELSE!

I’ve never seen anything like it. Bring back guts and my other fave on witu all the promos bring back the honestly and ability for the ppl to st limits!
 

zazedac

Banned User
PABnononaccred2
Joined
Aug 19, 2012
Location
aus
I’m sure it’s known by a few of you that I love to have a whinge about Direx but this whole white label privately owned claim makes no sense to me at all. After issues with DIREX and doing a LOT of homework sending emails which bounced back to them and softswiss over the past year the minute the word self exclusion is mentioned it’s Oh they’re white label casinos it’s not across board. What board, what companies own them, where is this information even coming from? When you ask in live chat or email for the name address owner of that exact casino it’s always the same it’s always Direx. Are they really just monopolising/manipulating the majority of online gaming. Are they a franchise? How are they not responsible for self exclusion for players from all Direx sites as many sister casinos always have been? This whole situation is so fishy it makes zero sense at all but we can clearly see who’s having the last laugh
 

dionysus

Good(w)ill Ambassador
CAG
MM
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Apr 27, 2009
Location
the land of snow and maple syrup
this is pretty much cross-posting (a forum no-no) as you began a thread yesterday essentially about private ownership which you could have continued in your exisiting thread

Direx NV (here we go again)

please don't do it again :thumbsup:

1.2 - No "cross posting". In other words, do not post the same message to more than one thread or topic section. Cross postings will be deleted and posting privileges may be suspended for doing so.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
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Location
Saltirelandia
Threads merged.

@zazedac , if you've got questions feel free to ask the rep @homerbert. He and his team have been very helpful and cooperative over the past year or so. That would be a much more constructive approach than your "OMG! conspiracy! Conspiracy! CONSPIRACY!" tactics so far.
 

zazedac

Banned User
PABnononaccred2
Joined
Aug 19, 2012
Location
aus
Oops I’m so sorry I didn’t think it posted from last night! Oh homerbert doesn’t respond to my PMs. I’m just confused though like if you’re privately owned or are you owned by the same company I feel like it’s just a way for them to get around the rules when they feel like it. Not one legitimate phone number online 90% of email addresses bounce back a bazillion percent they target the Australian market I had one casino gripe years ago before this brand was a thing I even knew of when we were able to play certified casinos in Australia but I liked that some casinos you felt like you had a rep you had more of a personal relationship with the casino you played at and things all used to run a lot more smoothly. So who owns these casinos I think a lot of people would like to know.
 

maxd

Complaints (PAB) Manager
Staff member
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Location
Saltirelandia
I'd recommend you start simple, pick one or two questions to begin and make it very clear what you are asking.

FYI a big block of text that sounds mostly like accusations and personal rants (no offense intended) is unlikely to get you any useful information.
 

zazedac

Banned User
PABnononaccred2
Joined
Aug 19, 2012
Location
aus
Ok clear simple question are Direx NV casinos individually owned or all owned by one company? Ie who owns Fastpay vs who owns Betchain? Cos according to their support they’re all owned by Direx YET the responsible gaming rules don’t apply to all their sites as they’re individually owned. But by who?
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Ok clear simple question are Direx NV casinos individually owned or all owned by one company? Ie who owns Fastpay vs who owns Betchain? Cos according to their support they’re all owned by Direx YET the responsible gaming rules don’t apply to all their sites as they’re individually owned. But by who?

They are mostly white labels. They’re licensed in Curaçao and/or Malta, so they don’t need to apply the RG rules on anything other than a site level. Some of the sites where linked to others may share the blocks, but there are no obligations for them to do so.
 

helafast

Spinning in the Great White North
mm1
Joined
Apr 19, 2018
Location
Toronto, Canada
It is my understanding that they are NOT owned by the same company. You will find a few owned by the same people but in general they are "white label", use softswiss platform, look similar but are run/owned by different people.

This is why each of them has different response times for verification/withdrawals.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Ok clear simple question are Direx NV casinos individually owned or all owned by one company? Ie who owns Fastpay vs who owns Betchain? Cos according to their support they’re all owned by Direx YET the responsible gaming rules don’t apply to all their sites as they’re individually owned. But by who?

@homerbert, are you willing to comment on the above?
Feel free to contact me directly if you'd prefer to discuss it offline.
 

maxd

Complaints (PAB) Manager
Staff member
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Location
Saltirelandia
Hopefully @homerbert is ok not been here since 28 feb.

I've flagged him privately. He's always been good about these things in the past, I fully expect to hear from him on this as well.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
SoftSwiss is the platform and Direx NV is the operating company.

AFAIK, the casinos are all white labels using Direx NV except bitStarz & Playamo, all under a Curacao licence.

The N1 group @homerbert is representing has a MGA licence and is rather new. Currently, they have three brands - N1, Ladyhammer and Joo. All others are white labels.
 

zazedac

Banned User
PABnononaccred2
Joined
Aug 19, 2012
Location
aus
Thankyou Max and Homerbert yes I’m probably sure you’re just sick of the sound of my voice. (Well lucky for no one they don’t hear my whining Aussie woman voice since softswiss and direx actually have no contact numbers that work just a few email addresses that bounce back) it’s just every time I have an issue I get the “we are owned by Direx NV “same address” please contact them. Oh. But how does that make any of them white label casinos?
 
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