Casino Complaint Win Palace Casino Stole my money and refuses to pay!

[Dinahnana]

Hi Clayton, thanks for the reply and no they have not offered a refund on the original deposit I made. I have intentionally used Win Palace Casino in sentences more instead of just casino so people remember the casino that is being dishonest and cheating people.

Win Palace Casino is a Dishonest Casino and Cheating people classified as Rogue on Casino Meister and I want everyone to know about it and be Forewarned so they dont have to experience what I did and get taken advantage of.

Hi Dalia the vast majority of the membership on this forum knows that this casino group sucks....badly Information regarding the amazing achievements of being the worst casino group for three years including 2013. You can read about it here: https://www.casinomeister.com/casino-awards/year-2013/
I am sorry you got ripped off Dalia I really am but you do seem quite intelligent and should have researched this casino before you made your deposit. A quick google search would have let you know giving your money to this group is a bad idea.

 

[chuchu59]

@Lucky Dalia: I don't know what you are playing at. Kasinoking and Nifty are two no-nonsense posters and comment on how they view things. KK said you used abusive language and you did say they cheated and stole from you without solid proof. Nifty merely reiterated what you stated - you live in the Philippines and $21 is a lot of money to you. They reached their own conclusions based on what you posted. If you don't want people to provide adverse comments don't post these things otherwise people are free to comment. I don't like the Win Palace group myself but you must learn to live with all comments-bad and good.

 

[LuckyDalia26]

Hi Osulle, thanks for your replies and feedback on this thread.

should have researched this casino before you made your deposit

You are absolutely right, I made the big mistake of assuming they are a well known and established honest casino without doing the proper research before depositing. I had the same discussion already with Win Palace Casino support in regards to my bank, my bank cannot charge back but can pursue if there is something dishonest or illegal about the transaction. A charge back in my case is an impossibility as Win Palace has had my money for weeks now. The master card I used to deposit is a prepaid card so acts like an instant debit. The funds were instantly taken from my account so not on credit. I have also thoroughly read over their T & C and done absolutely nothing wrong and the fact is they have my deposit and the only way I can get it back is through a legal case or dispute of some kind as they refuse to help me any further or even refund the original deposit I made. They wont even give me a reason of why only that someone in management decided to close my account.

I am just a person who was taken advantage of by Win Palace Casino and wants to see legal action taken and justice done.

 

[LuckyDalia26]

Hi Chuchu59, thanks for the reply in this thread.

In regards to what you wrote - They reached their own conclusions based on what you posted.

Absolutely they did, they made their own assumptions/speculations and judgments true.


If you don't want people to provide adverse comments don't post these things otherwise people are free to comment.

Its not so much I dont want people to provide comments on this thread about the subject at hand but in this case some of their comments were abit off topic of the subject of Win Palace Casino being dishonest and cheating people. It was more in the ball park range of speculating on my own personal life and casting judgments about me assuming I am somehow a bad mother even to the point of suggesting I am neglecting my children or abusing them and deserve the worst to happen to me and to be taken advantage of. I am not really effected by what they wrote but have the right to stand up for myself when someone casts false judgments about me knowing how good of a mother I am and gambling for me is on a rare occasion and with limitations but I dont risk what I cant afford to lose but that is not the issue or subject at hand in this thread. I have freedom of speech as they do and the right to defend myself when being falsely accused of something. Just following up on their comments as well as others and yours, no worries

you must learn to live with all comments-bad and good.

Absolutely and most definitely who says I havent.

 

[KasinoKing]

In regards to what you wrote here - In all my time promoting this group I have never had any player complaints which were not sorted out quickly and fairly.

Quickly and fairly? With all due respect are you kidding me?

No I am not kidding you. I don't do lying or kidding.
Not only did they quickly and fairly deal with players who signed up via my website, but they also helped other players (who didn't use my site) who posted here at CM, on my request.

Like I said, I'm not defending them, but I am asking everyone here to look at this objectively and without bias.
Although this group is vilified here at CM, in most other circles they are not so poorly regarded. Yes there are player complaints about them - but there are also player complaints about just about every other casino on the net - including accredited ones. So that proves nothing.
Bryan (CM) chose to Rogue them in March (or February?). I know he had his own reasons for doing that and I respect and accept that, but I don't think it was solely down to the way they treat their players.

@ OP: You are not going to get any help here, so I suggest you go to one of the other big "dispute handling" portals where this group is accepted and promoted. For example: hxxp://www.askgamblers.com/casino/winpalace-casino-review-r4078

Or try contacting the casino rep direct: Clara at Affactive.com

Good luck.
KK

 

[LuckyDalia26]

@ OP: You are not going to get any help here, so I suggest you go to one of the other big "dispute handling" portals where this group is accepted and promoted. For example: hxxp://www.askgamblers.com/casino/winpalace-casino-review-r4078

Or try contacting the casino rep direct: Clara at Affactive.com

Good luck.
KK

Hi KK, thanks for your reply to this thread and advice, yes I realize I wont get any help here other than some advice and follow up comments as you have provided which I truly do appreciate so thanks for the tips. The main reason I started this thread was mainly to share my bad experience that I had with Win Palace Casino and I will take you up on your advice and try some other things out through other venues such as contacting the rep direct as you suggest. Thanks again

 

[BMWSTACK]

This is unfair and for me its the same as someone pick pocketing me $21 is a lot for me and more than 3 days of full work in my country sadly a single mother living in a poverty country I had won around $275 and saw that as a blessing for me and my 2 children

Thank you for reading!

Actually its more like you pick pocketed yourself by putting in your credit card #. Like other have commented, I still cant believe that you would actually go and spend 3 days wages on gambling when your living in poverty. What were you going to do when you lost? With your full understanding of wagering requirements, I would have to assume that you have gambled before online. Again not a smart decision when you desperately need money. I would chalk the loss up to a lesson to not risk your children's food money on an online casino deposit. If you need help there are plenty of Gambling Assistance programs to help you.

BTW are you the same Dalia that was playing a lot of online poker?

you: My username is LuckyDalia26 and Win Palace is taking advantage of me. I wanted you to know that I am in the process of filing a complaint with central disputes system and am posting my experience with Win Palace Casino-http://www.casinomeister.com/forums/casino-complaints-non-bonus-issues/61976-win-palace-casino-stole-my-money-refuses-pay.html#post618187 all over the internet and will continue to do so. I will not stop ever until justice is served for your casino stealing from me and taking advantage of me. I will forward this also to your support email so others at your casino are aware. Dalia Bravo Username:

you: This is the link to central disputes system -

You do not have permission to view link Log in or register now.

and I will not stop ever until Justice is served. I already realize you have no intention of ever helping me as all the other previous attempts I have already made. From the moment I deposited your casino had no intention of ever paying me and only finding reasons to keep the money either way win or lose. You can only imagine how I feel being a single mother and not well off over this. I will stop at nothing until Justice is Served and will continue my entire life if necessary but will make sure everyone online knows about it on all forums and even start my own blogs and webpages about Win Palace casino cheating me if necessary. I suppose that is all I have to say for now.

Joe: Is there something further I can assist you with?

you: You have to be kidding me, This is the kind of customer service and support Win Palace gives.

Did you really think you were going to get somewhere by threating them as soon as you started typing? Not a good way to try to get a solution to the problem. This right here probably got your account permanently locked/

Other than their slow pay, which I know of in advance. I have NEVER had a problem with any of this group of casinos or their affiliated Grand Parker casinos and have been paid many 5 figure balances (albeit slowly).

I'm sorry you are having this problem for a relatively low amount of money.

Im just not sure why all of a sudden a positive post about this group is necessary. Yes indeed your free to comment how you like but I can only look at this as promoting them, especially when you shout out never had a problem. This is the most awkward comment in the whole thread, but Bryan says it best below:

Anybody promoting these casinos has a hole in his/her head; you are partnering with a rogue. Anyone patronizing these casinos is just giving these clip-shot joints an excuse to stay in business.

 

[Jasminebed]

Hi Nicola and others thanks for replying on this thread. In regards to the information you shared Nicola it doesnt really matter what information I send to Win Palace Casino if I submit the faxback form or not. They have zero intention and no plans on ever helping me or paying me and I have done absolutely nothing wrong.

I've read your posts a couple of times now, and I would like clarification on one point.

Did you send the faxback and verification documents?

It's not uncommon for some casinos to lock accounts pending receipt and passing the security checks.

 

[dunover]

In regards to Dunover and his comments, seriously how dare you say such a thing to me only knowing a little bit about me. How judgmental of you and just plain rude to say such a thing. First of all this has nothing to do with who I am or my life situation but about what is fair and I was taken advantage of by this casino and whether I am living in a 1st world country or poverty stricken country should make no difference at all unless you feel that people living in a poverty stricken nation deserve to be or should be taken more advantage of then someone living in a 1st world country which in my eyes makes no sense at all.

This is an issue about what is fair and honest, I simply shared who I was on this thread not for sympathy or anything of the like just so people could understand more of where I am coming from. This is not an issue about me living in the Philippines or being a single mother but about a casino taking advantage of people and not being honest. Just look at how this casino has treated me, they wont even help me or tell me anything about why they even closed my account and are keeping my money and winnings. That is just plain theft and worse in my book then someone pick pocketing me as I wasted a great deal of time in all of this on top of my money getting dishonestly taken from me. I spent at least 12 or more hours in trying to finish the wagering requirements on top of the money they are taking from me and many additional hours of headaches in trying to deal with them to no avail.

Whether this same thing happened to you being a single father in a well off country or to me being a single mother in a less well off country should make no difference at all. This is not an issue about our personal life situation or background but a matter of what is right and honesty. When I first made the deposit using my master card they were friendly to me and called me on the phone. After I finally met the wagering requirements I was congratulated by them and then suddenly they refused to pay me when I was about to send the faxback information. They gave me no reason other than they decided to close my account and refuse to further help me. Well I must say again, how dare you say such a thing to me that is just plain wrong and you are being so judgmental of me in hoping I never get paid.

You are judgmentally focused on my background and the country I live in and the average daily salary here when that is not even the issue and a casino dishonestly stealing from people and cheating them should have nothing to do with a certain country or persons background or their countrys minimum wage salary. It is simply about a casino that takes advantage of people steals from them and cheats them. You have been quick to judge me Dunover as if you know everything about me as if you are a teacher and trying to teach me a lesson and I somehow deserve to be stolen from and taken advantage of. Well who are you to even say such a thing. This thread is about sharing my bad experience on a casino as everyone else has done not about their ethnic background or financial/marital status. I have every right as anyone else to do whatever I choose with what I earn and this is not even an issue about me in the first place but about Win Palace casino that is being dishonest and cheating people. It is about what is fair and right and a casino that takes advantage of people no matter what ethnic origin, country, marital status or background is just plain wrong.

It is about Fairness and Honesty!

Well why mention it all then?? Your complaint is about not being paid. Whether you are rich/married/single/childless and living in Monaco or the Philippines, and what your average wage is is of NO relevance to your complaint!

You have padded out a simple issue with lots of personal info that is simply irrelevant and will not help nor hinder you getting paid.

As for being 'judgemental' you kind of put your scruples on trial by mentioning poverty, children and gambling in the same sentence. Perhaps to invoke support via pity. Unfortunately we've seen all that before.

 

[rena35]

I cant help but agree with all of the above. If you had not added the other about finances and such in the thread then no one would have commented.

 

[LuckyDalia26]

Hi Dunover,

As for being 'judgemental' you kind of put your scruples on trial by mentioning poverty, children and gambling in the same sentence.

That I did and clearly a mistake on my behalf in how it was written in the first place in which I regret adding as I was referring to the country in which I live in the Philippines and the minimum wage here. I was free-typing the OP out, which re-reading the OP over again shouldnt have been added in the first place having nothing to do with the issue or subject in this thread at hand which is about Win Palace Casino. As for how you responded that was uncalled for as well I would have to say not because of you commenting on what I added but the assuming and speculating on your part. The assumptions, judgments and accusations of me somehow not being a good mother or being neglective, abusive or irresponsible and that somehow you hope I dont receive help and deserved to be taken advantage of.

Your comments of speculation and assumptions were focused negatively towards me and also off topic, clearly uncalled for and far from the truth. I shouldnt have to be defending myself as you know nothing about me and what kind of mother I am. I didnt add about the Philippine minimum wage in my country for sympathy and admit it was a mistake in even adding those details as it is irrelevant to the subject at hand so it shouldnt have been added in the first place. So my mistake in free-typing the OP expressing myself the best I could in words; the English language not being my 1st language so it wasnt that well thought out in what I typed and how, for that I regret and will even apologize.

You dont have to apologize to me Dunover for falsely judging me in a negative way. If you knew who I truly was and what I have been through in my life and what kind of mother I truly was you just might apologize but you dont. I guess that is all I have to say, I will openly apologize to you for making the mistake of adding more details about my country then I should have in the OP and I dont expect you to apologize for calling me a bad mother that deserved to be taken advantage of.

 

[LuckyDalia26]

Hi Bmwstack,

Actually its more like you pick pocketed yourself by putting in your credit card #

I couldnt agree with you more and also in not doing the proper reserach on depositing at
Win Palace Casino in the first place.

I would have to assume that you have gambled before online.

Yes I have on occasion, in our country they have town fiestas where people spin wheels with numbers or colors and bet on them among some other misc games including bingo lol (but it is usually all small play, small amounts bet)

I have also played on some microgaming casinos and some others at times but always with limitations.

not a smart decision when you desperately need money

You may have not read all of my posts in this thread so perhaps missed the part about me not playing what I can afford to lose and with limitations so I apologize for the OP not being that clear.

CasinoMeister
Anybody promoting these casinos has a hole in his/her head;
you are partnering with a rogue. Anyone patronizing these casinos
is just giving these clip-shot joints an excuse to stay in business.

CasinoMeister is spot on in my book and I agree with that comment 100%.

Thanks for the feedback and advice Bmwstack.

 

[LuckyDalia26]

Hi Jasminebed,


Did you send the faxback and verification documents?

After meeting the wagering requirements and being congratulated on my winnings by Amy (win palace support) and given the faxback form information on making a withdrawal I was about to submit everything to them when they closed my account.

I have contacted their support many times now, do you feel I should just send the faxback form information to them anyway even though they have closed my account?

Thanks for the feedback and advice, much appreciated!

 

[Jasminebed]

Hi Jasminebed,


Did you send the faxback and verification documents?

After meeting the wagering requirements and being congratulated on my winnings by Amy (win palace support) and given the faxback form information on making a withdrawal I was about to submit everything to them when they closed my account.

I have contacted their support many times now, do you feel I should just send the faxback form information to them anyway even though they have closed my account?

Thanks for the feedback and advice, much appreciated!

Yes. Even the good casinos won't pay out until those are received.

Don't expect things to be fast from this group, but maybe you will get the ball rolling at least.

Also, make sure you don't use email address from hotmail or yahoo to send from, there are sometimes issues with those and their spam filters. Gmail is generally fine. Use jpeg for your docs (or pdf), make sure edges are visible on all scans, and send by email (not fax).

Keep us updated. Be aware that even a good casino would probably take extra care with your documents given the delay in getting them in. I'm unsure how long ago you deposited and asked for a withdrawal.

 

[PNEFOREVER2]

400% Bonus deposit. That would have set alarm bells ringing for me. If it's too good to be true - it probably is.

 

[bigjohn]

I've read your posts a couple of times now, and I would like clarification on one point.

Did you send the faxback and verification documents?

It's not uncommon for some casinos to lock accounts pending receipt and passing the security checks.

Wouldn't it be a kick in the keyster if this is what is all about?

The frontline CS may not know why the account is locked or may not even care to find out.

 

[BMWSTACK]

Was op accused of being from a gambling ring?

 

[Jasminebed]

I hope it's as simple for the OP as providing her documents. Since she hadn't provided them, I'm not surprised she's not yet paid.

There's a real breakdown in communication when the casino won't simply tell the player the account is locked pending receipt and acceptance of security documents.

WinPalace is not known for being speedy, and I'm hoping the player's own delays in getting documents to them doesn't slow things further.

 

[john39]

was that the clear amount after reversing bonus amount?

I saw OP deposited $21 has a win for $281 I know they also reverse the bonus coupon amount.....

 

[john39]

I saw OP deposited $21 has a win for $281 I know they also reverse the bonus coupon amount.....

hmmm no replies in a few days wonder if I got that right

 

[LuckyDalia26]

The amount was at $280 something, I couldnt log back in my account since they locked it. It has been over 2 months now since I deposited played and won. I have submitted all of my information to them weeks ago now and tried to give them the benefit of the doubt in being patient and waiting. It has been 3 weeks now that they have promised and assured me they would get back to me but are still doing nothing. They are intentionally trying to delay and hold me off assuring me that someone will contact me but this has been on-going for the last 3 weeks now.

At this point I am fed up with it and assuming they have no intention whatsoever of ever contacting me or helping me any further only delaying me. I have continually tried to contact them via-chat and am kept being told dont worry be patient, we will take care of it and management will get back to you but this is like the 8th time now and patiently been waiting weeks. They are just putting me off and delaying me hoping I somehow go away I feel or give up eventually. I wont be going away or giving up and will continue letting everyone know what happened to me including the central dispute system and whatever other agencies I must. I am beyond frustrated over this, it is upsetting to be taken advantage of by a casino like this but I will not stop at anything. I guess that is the only update I have for this thread for now. Thanks

 

[BMWSTACK]

Thanks for the update. Good to see your persistent on trying to get your money.

In the meantime have you done well with refraining from depositing anywhere? I know during the discussion your deposit was 3 days worth of wages and food for the kids. I am just hoping to see that you are making better decisions with the limited money you make.

 

[rena35]

I do hope by some miracle you do get paid. Thanks for the update.

 

[LuckyDalia26]

Hi BMWSTACK, if you reviewed the OP I stated that $21 is approx 3 days minimum wage in this country but not my own personal salary. I made a mistake in even bringing that point up as it caused some confusion in this thread and a few other people made false judgments and cast stones at me over it lol Plus the minimum wage in the Philippines has nothing really to do with Win Palace Casino not paying me out. $21 is still something for me and would be more or less like a few hundred dollars to someone living in AU, UK or the US if comparing it based on minimum wage salary. NO I still play on casinos but do not play more than I can afford to lose as I previously stated in a post. However just because that is the case it doesnt give Win Palace or any other casino the right to treat me unfairly or take my money illegally. That being said I contacted Win Palace live support again tonight inquiring yet again about if anyone will ever get back to me and was given the following information.

brandon:*Hi Dalia
brandon:*I'm afraid your account has been deactivated due to management decision
brandon:*You won't be able to play with us anymore
brandon:*I don't have anymore information to give you

Note: Previously I was told by other people in customer support that I would for sure be contacted and to patiently wait in which I have been doing for the past 2-3 weeks now. Tonight I was told nothing of the sort so followed up by asking.

you:*Are you even contacting management or someone to get back to me or anything?
brandon:*I'm sorry I don't have anymore information to share with you

So until now I have not even been given a reason why they chose to close my account, no reason given whatsoever and nobody will contact me about it. They basically refuse to help me and its the same old answer every time - I'm sorry I don't have anymore information to share with you -

This was ever since Amy at Win Palace customer support congratulated me on my winnings after completing the wagering requirements and giving me directions on how to make a withdrawal. Only then suddenly do they decide to close my account and keep my money never to provide me with a reason why other than that management decided to deactivate my account. This is obviously a scam casino and as good as theft in my book, they are professional con artists if you ask me and have intentionally tried to hold me off making false promises of stay patient and we promise someone will get back to you with no intention of ever doing so in hopes that I will either give up or go away.

 

[LuckyDalia26]

I do hope by some miracle you do get paid. Thanks for the update.

Thanks Rena35, but in my book odds are better it appears hitting the jackpot on a microgaming casino versus ever getting treated fairly and paid out by this group of crooked Win Palace Casinos.