Casino Complaint Win Palace Casino Stole my money and refuses to pay!

[LuckyDalia26]

okay, years ago is actually 1 year and 4 months until your april post here. i believe this Club Rouge membership like any, should be maintained with deposits and/or wagering, is not like you were invited long time ago and stayed there doing nothing. in april you were desperate yet in july (still) a club
rouge. how is this possible?

I understand you are trying to find fault in me syntynyt, and I have never stated that I was desperate only that my financial circumstances have dramatically changed over the years and I could have used the extra $280 that Win Palace dishonestly took from me that month for my own personal reasons. Most of my deposits on 32Red were made the first half of last year - 2013 and in 2012 when I was in a better financial situation.

To re-iterate: When you become a 32Red club rouge member your status is set for life. You become a club rouge member for life, whether I deposited and played over the past year or not makes no difference. I dont have to log into my 32Red account for years if I wanted and I would still be a club rouge member as it is a lifetime membership.

 

[syntynyt]

i asked support and you are right. i was unaware of this because everywhere you must maintain your Platinum/Elite/Diamond/Supernova and whatever is called the last VIP level through wagering every month. good to know 32red is different even at this particular chapter.
sorry if caused to you bad feelings, i still have no definitive position at your case and here i end posting on this matter. good luck!

 

[Googobucs]

Azzurri, I was never here for sympathy or expecting anyone to actually do anything about me getting my money back from Win Palace Casino.

Please give me a break

In the very first paragraph of your first post you state:
"Please someone help me if you have any knowledge of what I must do to continue filing a complaint against this casino that is dishonest and has cheated me as it appears win place casino has done to many others."

 

[LuckyDalia26]

Googobucs, when I first started this thread I was extremely frustrated that day having just finished live chat with win palace support and some of that frustration probably came out in my OP however I was here not only to share what occurred to me but also seeking council and advice on where else to file a complaint and how to further pursue this.

Some members legitimately tried to give me council and advice on what to do and for that I sincerely thank them. Others instead of wanting to help attacked me and judged me based on me sharing personal information about myself of being a single mother with children.

So that is correct part of the reason I started this thread along with to let others know what occurred to me was also to get advice on what I should do and how to pursue getting my money back from Win Palace; but I wasnt here seeking people to feel sorry for me or for attention. Again, I would like to thank those of you who sincerely did try to help and were not so critical or judgmental of me being a new member on the forum and sharing my experience for a first time.

 

[BMWSTACK]

Hang on a sec, people circumstances can change in the blink of an eye!! maybe when op was made a club rouge member she had money to burn, anything can happen to anyone at anytime, my financial situation was 10x better 5 years ago than it is today,

Great point, but don't think its valid in this situation, see the quote from last night.

Im on auto-play on the slots machines today in quite a few casinos and HAVING A GREAT TIME DOING IT.

Yes it seems odd that this poor sad person with the $280 withdrawal is the same one from the Club Rouge thread, but you notice that in the first post she said this was copied from the CDS complaint - they're the ones she was using the pity play on.

Actually it doesn't look like it was the complaint to CDS. It looks like it was directed to CM. Here is the cut and copy because Im already in middle of this message

"Please help justice to be served. Thank you, Sincerely Dalia Bravo Feell free to send me a private message, post on this thread with any information or advice you may have for me. I will update this thread as things progress and dont think I will ever stop going after this illegal and cheating casino for what they have done to me being a single mother living in a poverty country and quite frankly in need of what I won. $21 is a lot for me and more than 3 days of full work in my country sadly. I had won around $275 and saw that as a blessing for me and my 2 children "

See how the Op says feel free to send PM, and she will update the thread , then goes on to mention the $21 being a lot of money. The pity play was directed here.

I think Azzuris final post above says the rest best.

 

[PaaskeDenmark]

I understand you are trying to find fault in me syntynyt, and I have never stated that I was desperate only that my financial circumstances have dramatically changed over the years and I could have used the extra $280 that Win Palace dishonestly took from me that month for my own personal reasons. Most of my deposits on 32Red were made the first half of last year - 2013 and in 2012 when I was in a better financial situation.

To re-iterate: When you become a 32Red club rouge member your status is set for life. You become a club rouge member for life, whether I deposited and played over the past year or not makes no difference. I dont have to log into my 32Red account for years if I wanted and I would still be a club rouge member as it is a lifetime membership.

From what I understand that is not true at all. You are supposed to keep that status and they check on that.

 

[LuckyDalia26]

i asked support and you are right. i was unaware of this because everywhere you must maintain your Platinum/Elite/Diamond/Supernova and whatever is called the last VIP level through wagering every month. good to know 32red is different even at this particular chapter.
sorry if caused to you bad feelings, i still have no definitive position at your case and here i end posting on this matter. good luck!

Hi Syntynyt, thank you for wishing me good luck and I also am wishing you the best of luck. Thanks

 

[LuckyDalia26]

The pity play was directed here.

You know bmwstack, I realize you and the bandwagon bashers will probably never stop going after me in this thread (you probably live and thrive for this stuff) but at least before we continue I wanted to say if I came off wrongly in words and sounded as if I am seeking pity or sympathy from others in the beginning of this thread then for that I apologize.

Whether or not my words came off that way or not anyway doesnt make a difference to the outcome of whether or not win palace casino was ever going to resolve the issue with me or not. So there was no motive and it was unintentional if it came off that way in words. I had a great deal of frustration and even anger in me when starting this thread in being taken advantage of dishonestly by win palace and a lot of that came out in words and I can admit that. Who wouldnt be angry if a casino wasted more than 10 hours of their time in game play and on top of that took their money cheating them.

If you want me to apologize and admit that I was wrong in how I explained and worded things in this thread then I will gladly do that. I can admit if I make a mistake and am not carrying a chip of pride on my shoulder. If you want me to apologize and admit that I was wrong in anything else I shared on this thread or in how I did it then I will. I can openly apologize to everyone, no worries it makes no difference either way as I will never see a penny of what win palace casino took from me.

You can continue on in trying to find errors and faults in me and casting judgments upon me that is fine. Insult me all you want and seek to ruin my day and upset me more, all I can do is apologize in whatever you feel I have done if you feel I am in error and have done something wrong. I have told the truth about what occurred to me and only been insulted and attacked for it.

For any new members reading this considering to share their experiences on this forum with others if I could give my 2 cents of advice knowing what I know now - I would say dont do it lol There are too many critical and judgmental people on this forum that live and thrive on going after people and finding error and fault in them.

 

[paul7388]

• 
  Dalia I have already posted that some of the comments towards you were not right tho I also posted that after your other post I can see why members feel that way that you were looking for sympathy. I also agree with your point that in some cases new members will make a post and for many reasons depending on the post sometimes they will get criticised unfairly but I guess that's because people get used to new members coming on with sob stories or lying about casinos and the members here just think here we go again and criticise the posts without giving the member the chance to prove they are right

.

• 
  Not saying that's the case here but I feel that whats been said has been said and theres no changing it. Its getting no one anywhere going over the same old so maybe its time you just ignored the comments and moved on. Ive learnt lifes too short to keep arguing for the sake of it and nowadays I just ignore comments that annoy me(normally anyway). Not saying you are right or wrong but theres no point in keeping explaining yourself. Better to just forget the post and move on tho I know it wasn't you that brought it up again it was the other thread.

• 
  Anyway this topic is already 11 pages long so i dont plan adding to it so its up to you if you want to keep defending yourself but it just adds more flames to the fire and soon this thread will be forgot about. Oh and in case its not been mentioned welcome to the forum

 

[LuckyDalia26]

Originally Posted by mimi26
Hang on a sec, people circumstances can change in the blink of an eye!! maybe when op was made a club rouge member she had money to burn, anything can happen to anyone at anytime, my financial situation was 10x better 5 years ago than it is today,

Great point, but don't think its valid in this situation, see the quote from last night.

Oh and for the record my financial situation was not good the month that I started this thread and the $280 would have been a blessing to me and helped me out a lot that month. I live month to month at times and that month was one of those times. Whether it was some good karma coming my way or just good luck the month after I won $1,000 plus on a 0.30 bet and from there went up a few more K so now have something on the side that I am currently using as bankroll along with my limitations per month on what I can spend from what I earn on the job. So circumstances can quickly change and that is always applicable and valid to the discussion, especially in my case as I live month to month.

 

[LuckyDalia26]

Hi, Paul7388, my older brothers name is Paul by the way nice name

Thanks for the advice and warm welcome on the forum. If someone wishes to continue posting to me on this thread I will gladly continue and follow up on their comments and posts. It is fine for me, no worries.

All the best!

 

[dunover]

ZZZZZZZZZzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

 

[bigjohn]

You know bmwstack, I realize you and the bandwagon bashers will probably never stop going after me in this thread (you probably live and thrive for this stuff) but at least before we continue I wanted to say if I came off wrongly in words and sounded as if I am seeking pity or sympathy from others in the beginning of this thread then for that I apologize.

Whether or not my words came off that way or not anyway doesnt make a difference to the outcome of whether or not win palace casino was ever going to resolve the issue with me or not. So there was no motive and it was unintentional if it came off that way in words. I had a great deal of frustration and even anger in me when starting this thread in being taken advantage of dishonestly by win palace and a lot of that came out in words and I can admit that. Who wouldnt be angry if a casino wasted more than 10 hours of their time in game play and on top of that took their money cheating them.

If you want me to apologize and admit that I was wrong in how I explained and worded things in this thread then I will gladly do that. I can admit if I make a mistake and am not carrying a chip of pride on my shoulder. If you want me to apologize and admit that I was wrong in anything else I shared on this thread or in how I did it then I will. I can openly apologize to everyone, no worries it makes no difference either way as I will never see a penny of what win palace casino took from me.

You can continue on in trying to find errors and faults in me and casting judgments upon me that is fine. Insult me all you want and seek to ruin my day and upset me more, all I can do is apologize in whatever you feel I have done if you feel I am in error and have done something wrong. I have told the truth about what occurred to me and only been insulted and attacked for it.

For any new members reading this considering to share their experiences on this forum with others if I could give my 2 cents of advice knowing what I know now - I would say dont do it lol There are too many critical and judgmental people on this forum that live and thrive on going after people and finding error and fault in them.

This is just plain wrong!

Any new member wanting to seek help and advice and share their experiences should but don't include stuff about your financial situation, how many kids you have, when your rent is due, if you shoes are worn out or whatever.

In this section you should state the problem and that's it. If other members can help or point you in the right direction they will.

Adding in the other details just clouds the issue and welcomes commentary that you may not have been seeking.

 

[BMWSTACK]

You know bmwstack, I realize you and the bandwagon bashers will probably never stop going after me in this thread (you probably live and thrive for this stuff) but at least before we continue I wanted to say if I came off wrongly in words and sounded as if I am seeking pity or sympathy from others in the beginning of this thread then for that I apologize.

Whether or not my words came off that way or not anyway doesnt make a difference to the outcome of whether or not win palace casino was ever going to resolve the issue with me or not.

If you want me to apologize and admit that I was wrong in how I explained and worded things in this thread then I will gladly do that. I can admit if I make a mistake and am not carrying a chip of pride on my shoulder. If you want me to apologize and admit that I was wrong in anything else I shared on this thread or in how I did it then I will. I can openly apologize to everyone, no worries it makes no difference either way as I will never see a penny of what win palace casino took from me.

For any new members reading this considering to share their experiences on this forum with others if I could give my 2 cents of advice knowing what I know now - I would say dont do it lol There are too many critical and judgmental people on this forum that live and thrive on going after people and finding error and fault in them.

Your saying you will do what's right and apologize, but you start this post like this.

Well no your words do not impact the outcome, but you wanted support and help from the community, and the stories you have told leads to you not having credibility, hence probably many wont support. Probably time to stop talking about this complaint here.

Its up to you if you want to apologize. It seems like you may want to , but you start the thread "you and your bandwagon bashers." If you do want to apologize and fix your reputation, Im sure plenty of others including myself would be fine with that. BTW you through a couple names directed at myself a few threads back. We have some controversial threads here, but you don't go calling people names.

On to your last paragraph. Again you talk about apologizing, you almost give a hint of taking responsibility for your actions, but continually take shots, and finish it with "too many critical & judgmental people." This is really crazy you keep going back and forth. Your the one that created the criticism and judgment that was based upon your lies and responses. Stop blaming it on everyone else and getting mad because some didn't fall for it. You either know what you did wrong or don't.

Oh and for the record my financial situation was not good the month that I started this thread and the $280 would have been a blessing to me and helped me out a lot that month. I live month to month at times and that month was one of those times that I barely had enough. Whether it was some good karma coming my way the month after I won $1,000 plus on a 0.30 bet and from there went up a few more K so now have something on the side that I am currently using as bankroll along with my limitations per month on what I can spend from what I earn on the job. So circumstances can quickly change and that is always applicable and valid to the discussion, especially in my case as I live month to month.

I don't think you will ever be able to move on. Paul is right in saying every time you try to defend yourself it adds more fire. Stop trying to substantiate your original $21 statement. Maybe there is a bigger problem at hand if your living month to month and deposit large amounts at 32 red or elsewhere.

Either way I am done with this thread. Stop trying to be a good talker(typer) and working everyone. You seem to be smart enough to figure out what to do next. If you need to go back and read all the posts then do so. The next move is all yours.

 

[LuckyDalia26]

Hi PaaskeDKnowUK

To re-iterate: When you become a 32Red club rouge member your status is set for life. You become a club rouge member for life, whether I deposited and played over the past year or not makes no difference. I dont have to log into my 32Red account for years if I wanted and I would still be a club rouge member as it is a lifetime membership.

From what I understand that is not true at all. You are supposed to keep that status and they check on that.

Hi PaaskeDKnowUK, there was a reply just above your post by Syntynyt in regards to that in case you missed it.

.

i asked support and you are right. i was unaware of this because everywhere you must maintain your Platinum/Elite/Diamond/Supernova and whatever is called the last VIP level through wagering every month. good to know 32red is different even at this particular chapter. sorry if caused to you bad feelings,

All the Best!

 

[LuckyDalia26]

Hi Big John,

don't include stuff about your financial situation, how many kids you have, when your rent is due, if you shoes are worn out or whatever.

lol very funny and very true, I made the mistake of sharing way too much personal information about myself on this thread and some quickly capitalized on that information using it against me making their own assumptions and judgments about me based on what information I shared.

I should be more careful on what information I share online about myself as I had someone steal my identity recently the other month as I sometimes buy and sell on eBay and they took over my email, ebay and paypal account and took some of the remaining balance.lol

A lesson to be learned indeed. That can be my weakness and vulnerability at times sharing more information than I should and people taking advantage of me over it. If I could post this thread all over again I would share nothing personal about myself - that was my mistake but it still does not change the main issue of what this thread was supposed to be all about and me being the victim here; which is win palace casino taking my money and cheating me.


All the Best!

 

[LuckyDalia26]

" If you do want to apologize and fix your reputation, Im sure plenty of others including myself would be fine with that.

Hi BMWSTACK, I do apologize to you and anyone else if something I wrote in this thread came off in the wrong way. I also apologize to you for anything I may have written that was taken offensively. I am not perfect and make mistakes, English is not my 1st language by the way and I try to word myself the best way I can. So my apologies to everyone and the forum for anything that I may have written if it was taken in the wrong way or offensively. Sincerely Dalia

All the Best!

 

[Hydr0]

Hi BMWSTACK, I do apologize to you and anyone else if something I wrote in this thread came off in the wrong way. I also apologize to you for anything I may have written that was taken offensively. I am not perfect and make mistakes, English is not my 1st language by the way and I try to word myself the best way I can. So my apologies to everyone and the forum for anything that I may have written if it was taken in the wrong way or offensively. Sincerely Dalia

All the Best!

I've been observing this forum, and I haven't commented until now.

Some friendly advice Dalia...

If you genuinely care about members opinions here, and would like them to take you seriously, you need to be willing to show honest accountability for anything you say in your posts.

You may well regret to some extent the way you have approached your own thread, but the tone of your apology post still comes across as a bit disingenuous. Am I misreading it?

Saying your sorry, and then adding "... IF something I wrote...," .... "...anything I MAY have written..."
does NOT show honest accountability IMHO, and that makes it difficult to view your apology as being entirely sincere.

You're right, nobody is perfect, and we all make mistakes from time to time, but learning from those mistakes, and accepting responsibility for your own actions is the right way forward.

People here aren't stupid (as you would have gathered very quickly), and any attempts to pull the wool over the eyes here, is a fruitless exercise. Many have tried, not many have succeeded.

I'll be the first to admit that I haven't always handled casino based issues in the past in the best way. However, I was prepared to put my hand up and admit to that in the end, and in an honest fashion. Most importantly, I've learnt from my own mistakes, and made sure that I haven't repeated those same mistakes.

Your reference to English not being your first language may be true, but IMHO, this is irrelevant here. You know exactly what you are saying, and what you have said to date. Furthermore, your level of english in my view is of an above average standard. These type of references, again draw away from sincerity and accountability, and lean towards excuses, and saving face.

If you want to get people back on side here, you have to be REAL. Anything else will see you thrown to the curb.

The majority of Meister members are a well intentioned bunch of people, and approach posting in an objective way. When someone calls you out here, try not to take it personally, and see it as an opportunity for self improvement.

The cruel to be kind analogy applies.

Best....

 

[chuchu59]

Hi Big John,



lol very funny and very true, I made the mistake of sharing way too much personal information about myself on this thread and some quickly capitalized on that information using it against me making their own assumptions and judgments about me based on what information I shared.

I should be more careful on what information I share online about myself as I had someone steal my identity recently the other month as I sometimes buy and sell on eBay and they took over my email, ebay and paypal account and took some of the remaining balance.lol

A lesson to be learned indeed. That can be my weakness and vulnerability at times sharing more information than I should and people taking advantage of me over it. If I could post this thread all over again I would share nothing personal about myself - that was my mistake but it still does not change the main issue of what this thread was supposed to be all about and me being the victim here; which is win palace casino taking my money and cheating me.


All the Best!

You need to understand that we comment on whatever we see fit but definitely based on the info you shared. The fact that you flashed the sympathy card does not really sit in well with most of us as we mostly view gaming as a pastime and family commitments and conditions always take precedence. That said, I do hope, as Azurri said, that we should cut out some of the nastiness when posting our comments.

In a nutshell, I believe most of those who have commented on this thread want to say 'We don't believe you.' Maybe its hard to take but I am only airing my own view.

 

[LuckyDalia26]

That is fine if some of you here choose not to believe me but it doesnt change the truth of the matter that what I have posted about being taken advantage of really did occur to me. Seriously; why would I even take all the time posting about this and filing a complaint if it did not happen to me. Only to get flamed, insulted and put down over it for what? It is honestly difficult for me to even post about let alone to read some of the past follow up replies to me - many of them false accusations and mere assumptions about me that honestly made me feel horrible - accusations that somehow I am a bad mother and deserve to be taken advantage of. I could post plenty of live chat conversations I had with win palace casino support that clearly show what occurred to me.

My above apology was sincere and I truly meant it and I have not heard a single apology to me by anyone about how maybe someone perhaps misjudged me as a person speculating that I am a bad mother. I am the one that has been hurt here also so please some of you try to understand how I must feel as well. If you feel I am the only person that should be apologizing then so be it and I have. I was sincere and not sure what more I can say or do to show that in words. I have tried the best I can in English language. If you want me to leave and not be a forum member then just say it and I will gladly go away and not post again.

 

[Hydr0]

That is fine if some of you here choose not to believe me but it doesnt change the truth of the matter that what I have posted about being taken advantage of really did occur to me. Seriously; why would I even take all the time posting about this and filing a complaint if it did not happen to me. Only to get flamed, insulted and put down over it for what? It is honestly difficult for me to even post about let alone to read some of the past follow up replies to me - many of them false accusations and mere assumptions about me that honestly made me feel horrible - accusations that somehow I am a bad mother and deserve to be taken advantage of. I could post plenty of live chat conversations I had with win palace casino support that clearly show what occurred to me.

My above apology was sincere and I truly meant it and I have not heard a single apology to me by anyone about how maybe someone perhaps misjudged me as a person speculating that I am a bad mother. I am the one that has been hurt here also so please some of you try to understand how I must feel as well. If you feel I am the only person that should be apologizing then so be it and I have. I was sincere and not sure what more I can say or do to show that in words. I have tried the best I can in English language. If you want me to leave and not be a forum member then just say it and I will gladly go away and not post again.

I doubt that anyone here wants you to leave Dalia. I understand why it may appear that way however. It's not always easy when you're a newbie here, or when you feel like you're misunderstood.

After everything has been said and done, since you maintain that your apology is sincere, then I for one am willing to accept that.

I don't believe anyone here wants you to feel bad either. The forum community are here to help you, just be careful in future how you post. Obvious contradictions whether deliberate or not, in addition to specific and arguably inappropriate references about your personal situation, don't generally sit well with most here, and will hurt your credibility. Getting it back can be difficult.

Like you said, nobody is perfect.

As long as you've learnt from this unpleasant experience, all's good and well. I hope you have. Let's move on...

As for claims that you are a bad mother, based on some things you have stated in select posts, don't worry about it too much. It's a forum, and we all here have our own opinions. Sometimes we get it right, sometimes we don't.

Only you know what kind of mother you really are, and of course your children, as well as your close friends and family. That's what counts

Best....

 

[dunover]

Hi BMWSTACK, I do apologize to you and anyone else if something I wrote in this thread came off in the wrong way. I also apologize to you for anything I may have written that was taken offensively. I am not perfect and make mistakes, English is not my 1st language by the way and I try to word myself the best way I can. So my apologies to everyone and the forum for anything that I may have written if it was taken in the wrong way or offensively. Sincerely Dalia

All the Best!

Nor is it mine either. Foul language is my first, English second.

Your English is very good, better than some on here that are actually British. You just seem to have caught 'typus infinitus' from VinylWeatherMan so there is a bit much of it.

 

[suzecat]

Nor is it mine either. Foul language is my first, English second.

Your English is very good, better than some on here that are actually British. You just seem to have caught 'typus infinitus' from VinylWeatherMan so there is a bit much of it.

Can't wait for the Rosetta Stone version of foul language!