Casino Complaint Win Palace Casino Stole my money and refuses to pay!

dunover

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Hi BMWSTACK, if you reviewed the OP I stated that $21 is approx 3 days minimum wage in this country but not my own personal salary. I made a mistake in even bringing that point up as it caused some confusion in this thread and a few other people made false judgments and cast stones at me over it lol Plus the minimum wage in the Philippines has nothing really to do with Win Palace Casino not paying me out. $21 is still something for me and would be more or less like a few hundred dollars to someone living in AU, UK or the US if comparing it based on minimum wage salary. NO I still play on casinos but do not play more than I can afford to lose as I previously stated in a post. However just because that is the case it doesnt give Win Palace or any other casino the right to treat me unfairly or take my money illegally. That being said I contacted Win Palace live support again tonight inquiring yet again about if anyone will ever get back to me and was given the following information.

brandon:*Hi Dalia
brandon:*I'm afraid your account has been deactivated due to management decision
brandon:*You won't be able to play with us anymore
brandon:*I don't have anymore information to give you

Note: Previously I was told by other people in customer support that I would for sure be contacted and to patiently wait in which I have been doing for the past 2-3 weeks now. Tonight I was told nothing of the sort so followed up by asking.

you:*Are you even contacting management or someone to get back to me or anything?
brandon:*I'm sorry I don't have anymore information to share with you

So until now I have not even been given a reason why they chose to close my account, no reason given whatsoever and nobody will contact me about it. They basically refuse to help me and its the same old answer every time - I'm sorry I don't have anymore information to share with you -

This was ever since Amy at Win Palace customer support congratulated me on my winnings after completing the wagering requirements and giving me directions on how to make a withdrawal. Only then suddenly do they decide to close my account and keep my money never to provide me with a reason why other than that management decided to deactivate my account. This is obviously a scam casino and as good as theft in my book, they are professional con artists if you ask me and have intentionally tried to hold me off making false promises of stay patient and we promise someone will get back to you with no intention of ever doing so in hopes that I will either give up or go away.


The thing is that even these [email protected] like WinPalace would normally not baulk at paying out a mere $281 after 2 months, which makes me think there are other issues in play here.
Whatever my views on the thread, for the site not to communicate with you properly due to locking the account and not answering seemingly valid questions is wrong. Nobody on here with two brain cells to rub together would play at Win Palace anyway, and this merely cements that fact.
 

john39

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The thing is that even these [email protected] like WinPalace would normally not baulk at paying out a mere $281 after 2 months, which makes me think there are other issues in play here.
Whatever my views on the thread, for the site not to communicate with you properly due to locking the account and not answering seemingly valid questions is wrong. Nobody on here with two brain cells to rub together would play at Win Palace anyway, and this merely cements that fact.

I am guilty of not knowing better however I was ablrle to cash out about $1500 but took 3 withdrawal s sinfebthey only process $500 make which took over 45 days but atleast they paid me minus the bonus amount
 

LuckyDalia26

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I hope you do get paid. Maybe you should try to call them

Thanks for your feedback John39, for the record I have talked to them on the phone, it hasnt seemed to make a difference. I tried just about everything to get an answer from them of why they closed my account when I was about to make a withdrawal. The only conclusion I can come up with is they didnt want to pay me out and have no valid reason to give me.

It has been more than 2 months since I have deposited and met wagering requirements and going on a month now they have all my information and still have not contacted me and refuse to even give me a direct answer or reason of why they closed my account other than that management decided to de-activate my account and there is no further information they can give me.
 

BMWSTACK

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$21 is a lot for me and more than 3 days of full work in my country sadly. I had won around $275 and saw that as a blessing for me and my 2 children and it was difficult enough just to meet the wagering requirements so got lucky in even finishing the wagering requirements on a 400% bonus and took the chance with this $21. I just want what is fair and this casino has stolen from me and is taking advantage of me refusing to even help me at all. !


Hi BMWSTACK, if you reviewed the OP I stated that $21 is approx 3 days minimum wage in this country but not my own personal salary. I made a mistake in even bringing that point up as it caused some confusion in this thread and a few other people made false judgments and cast stones at me over it lol Plus the minimum wage in the Philippines has nothing really to do with Win Palace Casino not paying me out. NO I still play on casinos but do not play more than I can afford to lose as I previously stated in a post.

So until now I have not even been given a reason why they chose to close my account, no reason given whatsoever and nobody will contact me about it. They basically refuse to help me and its the same old answer every time - I'm sorry I don't have anymore information to share with you -

This was ever since Amy at Win Palace customer support congratulated me on my winnings after completing the wagering requirements and giving me directions on how to make a withdrawal. Only then suddenly do they decide to close my account and keep my money never to provide me with a reason why other than that management decided to deactivate my account. This is obviously a scam casino and as good as theft in my book, they are professional con artists if you ask me and have intentionally tried to hold me off making false promises of stay patient and we promise someone will get back to you with no intention of ever doing so in hopes that I will either give up or go away.

So your saying your original quote of $21 being a lot of money and it being a blessing for your children shouldn't have been said. Is it not true? Were you saying this just looking for sympathy? Were you using this line to manipulate the members here?

So now that your saying this isn't true, what else of your story is inaccurate? I have always believed that since the beginning of this post something is not right with this scenario. I do not support this group, I think they are horrible, but even in their own rouge ways you still have people that screw themselves by not meeting terms, being part of gambling rings, having multiple accounts etc. I am very skeptical about what you did to get your winnings voided. It seems you met the playthrough, so what other term was it you broke? Even though this group has some pretty bad ways, I do know people get paid, after all the delays and problems. (Don't play here) So if you have done everything right why are they not paying you a measly $280.:confused:

The only reason you are still on this is because they haven't given you the answer and said "your a fraudster", "you have multiple accounts" or whatever it may be. Time and time again we see new members come in here , beat their chest that they are not getting paid and they are right, then all of a sudden the answer comes in and it is something like the reasons I have given. Then the new member disappears like the wind.

So why haven't you got the reason your not getting paid? IMO its because you have probably harassed the f**k out of support with all your rhetoric of filing complaints with this person and that group and that forum, so much that they have just decided to ignored you. Even the good casinos will ignore you when you harass them.

I wont say I hope you get paid, but rather I wish the answer why your not getting paid would come out so we can put an end to this thread once and for all.
 

LuckyDalia26

Banned User - excessive abuse of the forum
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Wow BMWSTACK, I am astonished at how many things you just assume. You are making false accusations and judgments about me all mere assumptions on your part. You are absolutely falsely judging me and somehow assuming that I am at fault for Win Palace Casino not paying me out in which is totally false. I have not at all harassed Win Palace give me a break, if you read what occurred I have been extremely patient with that casino before even starting this thread. I spoke to them on the phone and everything seemed perfectly fine and well. I was congratulated on my winnings and given the information on how to make a withdrawal. Within a day from being congratulated on meeting the wagering requirements and winning my account was closed. How could I be at fault? I have done absolutely nothing wrong. I have been more than patient and been assured over and over by customer support at Win Palace do not worry, stay patient, we promise to get back to you and will take care of your account. Dont worry about your deposit and winnings we will sort this out for you and someone will get back to you shortly. I am absolutely astonished in the quick accusations and false assumptions/judgments on your part. You have some nerve coming on here and posting what you did. It goes to show how insensitive and even heartless some people are out there, you are a great example. I cant really say thank you for adding to this thread.
 

Tirilej

Still a Lady
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He is not the only one that doubt you as you can see by the thanks under his post.

I don't like that casino either, but I know that they are smarter than to deny a winning for that little sum without a reason.

Also you have only signed up and used this forum to try and get your winnings. You're not at all interested in us or anything else in here.
I can't see much reasons to believe in you, but I do hope you'll get an answer of why they closed your account...if you don't know the reason already.
 

LuckyDalia26

Banned User - excessive abuse of the forum
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I don't like that casino either, but I know that they are smarter than to deny a winning for that little sum without a reason.


Have you thoroughly researched this? How would you know? Obviously you dont know and cant say that for sure. Where is your proof that they are not taking advantage of people and finding reasons to not pay them out?

There are many claims online from people that were denied payment when they went to withdrawal, why do you think they were placed on the rogue list in the first place?

They are showing as the worst casino group of the year for 2010, 2011, 2013 so why defend them for taking advantage of people and stealing their money?

Winpalace Group
Begado Casino
Casino Titan
Golden Cherry
Jackpot Grand
Slots of Fortune
Slots Jungle
Winpalace Casino
RTG/Rival Does it matter? Worst Casino Group of the year 2013, 2011, 2010

CasinoMeister said it well in this thread - Anybody promoting these casinos has a hole in his/her head; you are partnering with a rogue -

I would also add anyone defending this casino has a hole in his/her head and is only supporting a casino taking advantage of people. As for you not believing me or judging me it matters not what you think. As far as I am concerned I shouldnt have to be defending myself or be on trial here for Win Palace Casino taking advantage of me and illegally taking my money.

This is not about me but about Win Palace Casino cheating people and taking advantage of them.

The issue at hand in this thread is Win Palace Casino, I am going nowhere and will continue standing up for what is right as I was innocently taken advantage of by this casino. I have been 100% honest about everything that occurred to me and have all transcripts of all chat sessions with Win Palace customer support saved on record.

If people want to Defend This Rogue group of Casinos and attack me for being a victim of Win Palace Casino and falsely judge and accuse me of somehow that its my fault I was taken advantage of go right ahead. But it doesnt change the fact of what happened to me and that this casino has taken my money. I welcome you or anyone here to work on getting an answer if you want to somehow discredit me or disprove me. Contact customer support and ask if they have a reason they can give you of why my account was closed other than that management decided to de-activate the account.

I would like an answer more than anyone here and have been working on getting an answer for the past 2 months. I am the victim here not you or others on this thread but me. It was my money I deposited that they unfairly and illegally have taken from me not yours so if anyone wants an answer of why they closed my account you better believe it is me.

I have spent a lot of time and effort already in trying to get an answer and until now the only thing customer support has ever told me is that my account has been deactivated due to management decision. I am innocently a victim here and have done nothing wrong that I am sure of.
 

syntynyt

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I don't like that casino either, but I know that they are smarter than to deny a winning for that little sum without a reason.

actually they denied in exactly the same manner winnings of $100, after deposit being done. google for complaints @ casino titan. this online industry is unfair. we should be able to do more damage than just adding a casino in rogue pit when they don't pay. something like Assault on Wall Street movie, but in a realistic way. the day i will be fooled with my winnings i will seek revenge through those potent and not very expensive tor hackers services which are able without much stress to provoke HDD failure through a simple kb file and of course worse damage for much money. no jokes here. newbies will be always fooled by these free chips with nice support and good looking site which live from people deposits and play with people emotions. if there is no option to be taken down, legal or not, then make them suffer with a personal touch!
 

Tirilej

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Then why have you two played there in the first place?
You're suppose to do your reasearch before you play and not after.

This group are not rogued here because of non payments.
Also to complain about them here won't do much good since this place doesn't deal with them either.

We already knows that they are bad, even if we in this case don't know if the complaint are valid.

You can scream all you want and you will just get tired, and we of reading about it.
 

osulle

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actually they denied in exactly the same manner winnings of $100, after deposit being done. google for complaints @ casino titan. this online industry is unfair. we should be able to do more damage than just adding a casino in rogue pit when they don't pay. something like Assault on Wall Street movie, but in a realistic way. the day i will be fooled with my winnings i will seek revenge through those potent and not very expensive tor hackers services which are able without much stress to provoke HDD failure through a simple kb file and of course worse damage for much money. no jokes here. newbies will be always fooled by these free chips with nice support and good looking site which live from people deposits and play with people emotions. if there is no option to be taken down, legal or not, then make them suffer with a personal touch!

I don't think this is the place to promote illegal activities syn. The best thing to do with rogue casinos is to stay away from them and not deposit.
 

Tirilej

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I don't think this is the place to promote illegal activities syn. The best thing to do with rogue casinos is to stay away from them and not deposit.

Oops, I didn't even read that post. I thought he had been denied winnings too, but agree in full with you.
I don't even want to hear about that kind of threats. To be even worse than the casino isn't doing much good.
 

osulle

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Oops, I didn't even read that post. I thought he had been denied winnings too, but agree in full with you.
I don't even want to hear about that kind of threats. To be even worse than the casino isn't doing much good.

I am not sure but I think he was denied winnings also. Both he and Dalia should have known better depositing at this site given it's crappy reputation over the years. Still the threats in his post does not sit well with me, even if that is all they are just threats.
My advice would be everybody else's just vote with your feet and walk away and consider this a lesson learned and only play at casinos that have a good reputation. :)
 

syntynyt

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i was NOT denied any winnings because i do my research before making an account with any casino. i also read other forums with countless complaints against this group. they always act in the same manner. i feel sorry for the OP and her lots of explanations in vain to receive legit money. i don't promote anything illegal worse than this casino already do - stealing money. i just considered another type of action against their existence. politically correct is to let them operate without playing there, but new online casinos fellows excited by free chips don't know what we know and why they should learn in the hard way?
 

osulle

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i was NOT denied any winnings because i do my research before making an account with any casino. i also read other forums with countless complaints against this group. they always act in the same manner. i feel sorry for the OP and her lots of explanations in vain to receive legit money. i don't promote anything illegal worse than this casino already do - stealing money. i just considered another type of action against their existence. politically correct is to let them operate without playing there, but new online casinos fellows excited by free chips don't know what we know and why they should learn in the hard way?

2 wrongs do not equal a right. Just so you know what you were proposing in your post could land an individual in jail. Nobody here likes the Winpalace group of casinos. If enough players vote with their feet and deposit elsewhere then it would go out of business. This is the right way to go about it not what you are suggesting.

Cheers:thumbsup:
 

Tirilej

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i feel sorry for the OP and her lots of explanations in vain to receive legit money

You don't know that. You just assume it's legit.
You're entitled to your opinion but to believe all players are legit just because you don't like the casino is not so smart.

Everyone can make up a good story. That doesn't mean it's true.
 

LuckyDalia26

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Why in the world would I file a dispute through central disputes system
You do not have permission to view link Log in or register now.
and spend all this time in posting about this and what occurred to me if it didnt really happen. Its only common sense, on top of that I am committed to letting other people know what occurred to me so they also can be forewarned. You may be missing the entire point of why people use online casino forums; is it not to exchange and share information and experiences about casinos whether good or bad experiences. I never expected anything to come out of this thread other than to share what occurred to me. I will continue sharing my experience about Win Palace Casino cheating me and unfairly taking my money.

I completely agree that we should have done our research better before quickly trusting an online casino and making a deposit. My inbox has been full of emails coming from this rogue casino group - Winpalace Group
Begado Casino
Casino Titan
Golden Cherry
Jackpot Grand
Slots of Fortune
Slots Jungle
for a long time, more than a year before I decided to give them a try and make a first deposit. This has been a lesson for me and I never expect to see a penny of the money however I will not stop posting about this cheating casino group all over the web and sharing my experience of what occurred to me. I will not stop pursuing this Rogue casino group with a dispute for as far as I can take it. I will continue forewarning people on various forums and throughout the web for the rest of my days when I find extra time and that is fine with me.

I have a right to speak up and share what occurred to me with this dishonest rouge casino after being taken advantage of. If it was you and you were in my shoes, ask yourself what would you do and how would you feel if what occurred to me occurred to you? Most perhaps would probably give up after a month and take it as a lesson to learn and move on; but that is most and not me. I will take it as a lesson to learn however I wont stop posting about this cheating casino group ever and take as much time as possible to forewarn people all over the web about it.
 
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Tirilej

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Well, I would never be in your shoes in the first place since I do my research before I give away my money.

Do yourself a favour and forget about it.

What you could do instead is what we here are doing. Educate yourself about everything that has to do with gambling.
Then you can warn or help people who comes here...giving them advice to stay away.

Your choice.
I stop reading this thread now. That's my choice :)
 

LuckyDalia26

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but new online casinos fellows excited by free chips don't know what we know and why they should learn in the hard way?

That is completely fair to say,

Win Palace, begado, golden cherry, jackpot grand, slots jungle and slots of fortune all appear to be legit and unless someone took time to thoroughly research them and read more about this dishonest rogue casino group on casino meister and other various online casino forums how would they know any better.

There are many misleading websites out there promoting them and making them appear to be professional and legit which is part of the scam in sucking people in to take advantage of them if you ask me. Their emails they send and promotions all seem to appear legit in appearance along with their websites, but we should never let looks fool us. That is part of what sucks people into trying them out. I am merely 1 of many many out there that have undoubtedly been taken advantage of by this crooked and dishonest casino group.

Forewarning people all over the web about the Win Palace group in hopes that others are not taken advantage of as I was; and in hopes that this dishonest casino goes out of business is the best thing that could ever happen if you ask me.
 
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LuckyDalia26

Banned User - excessive abuse of the forum
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Hi Tirilej,

I stop reading this thread now.

Fair enough, no worries!

That's my choice

It was clearly always your choice.:)
 
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KasinoKing

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I stop reading this thread now. That's my choice :)
Me too.
This thread is like watching a Hamster in a wheel - interesting for a while, but ultimately it's going nowhere but round and round.

I will just sign-off by repeating what I said about a week ago:
@ OP: You are not going to get any help here, so I suggest you go to one of the other big "dispute handling" portals where this group is accepted and promoted. For example: hxxp://www.askgamblers.com/casino/winpalace-casino-review-r4078

Or try contacting the casino rep direct: Clara at Affactive.com

Good luck.
KK
 

Jasminebed

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Unfortunately Dalia, there is nothing anyone here can do to help you. I gave you the only suggestion I had.

From what I can tell, CDS is basically useless, I wouldn't hold my breath on that service.

Kasino King gave you a couple of suggestions, I would try Ask Gamblers next. If you want help I'd suggest not using words like cheating and stole... at least not in the beginning. It can put a casino's back up and make them uncooperative.

Even if you don't get paid, you will reach a further audience with your complaint.
 

LuckyDalia26

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Thanks Jasminebed & KasinoKing, no worries I wasnt expecting anyone to actually directly help me from this site. I realize that there is virtually nothing anyone here could actually do about my situation anyway other than read what occurred to me and perhaps offer some advice as both of you have done.

I have taken Kasino Kings advice and am already in the process of doing what he suggested. I have only come back and posted on this thread when people have asked me questions or for an update on the situation. Well if there are more questions for me then I will be back to update everyone, otherwise if something changes or occurs I will also post and update the thread about it.

Best Regards, and sincerely thanks!
 
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dizze

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considering that winpalace have a rating of 1.9/10 on askgamblers, i dont think they will be all too bothered about their askgamblers reputation lol
 

BMWSTACK

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Me too.
This thread is like watching a Hamster in a wheel - interesting for a while, but ultimately it's going nowhere but round and round.

I will just sign-off by repeating what I said about a week ago:


Well, I know KK gave few suggestions, I also did, and since then have not seen any complaints pop up at any of the suggested places.

Seems like it was the typical new member complaint, wasting members time, and forum space.
 

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