WIGGING OUT!! Any help would be great!!

bewitch

Dormant account
Joined
Jul 20, 2003
Location
Home, sweet home
Dear Linda, I can't believe it's the BANK. Who will ever think about this? It's great you catch it.

Wanda, maybe you need go to the bank first thing tomorrom morning. Good luck from my heart and hope everything will clear out for you. I will go crazy if it happen to me. (Did you get some sleep yet?)

BTW, it's nice you don't have to work and ca gamble all day, LOL. I didn't work (for money), either. I am board member of a non-profit organization and a Chinese Language school. No pay, but have a lot of fun and get to make great friends.

Take care and get some sleep. I believe Bryan is working hard on it for you. Good night, everyone!
 

jinnia

Dormant account
Joined
Mar 7, 2003
Location
Bite, ME
You're welcome Linda7 .. did you get it working for you?
 

wanda5

Full Member
Joined
Jul 30, 2003
Location
lala land
Well, my husband is going back to the bank tomorrow. I am so mad!! AFTER we CANCELLED our credit card on the 28th, we took all of the money out of that account. And now today I have all these overdraft fees, yet the bank said they would not let anymore go through! When we called them today, they said that charges that were "pending" HAD to go through. But they didnt show as pending when we cancelled the card. We have not played since last Friday...this is really just CRAZY!!! What really pisses me off is that we do not have overdraft protection, BUT THEY PAID THEM ANYWAY!!! So now we are over $1800 negitive in that account from whoever being paid PLUS 18 overdraft fees! I dont understand the runaround I am getting from Proccyber services, all I want is a list of exactly what they charged me for, why is that too much to ask for?? it seems very simple! Give me a list and let me check off what I have on my play check so I can at least know which freaken company is which. Proccyber & ecash both use so many different descriptions on my bank account that I dont even know who is who.LOOK AT THIS...7 different company names and I only played at TWO casinos & I have 12 pages of this...
07/28/03 CHECK CRD PURCHASE 07/26
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LIMASSOL CY 432374XXXXXX180974727106G1QNL5SB7 ?MCC=7995 111900659DA $100.00

07/23/03 CHECK CRD PURCHASE 07/21
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++ DF 432374XXXXXX1809 24601906B5XJK114A ?MCC=7995 111900659DA $100.00

07/22/03 CHECK CRD PURCHASE 07/17
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++ GB 432374XXXXXX1809 24601906A5TWGN1YW ?MCC=7995 111900659DA $50.00


07/22/03 CHECK CRD PURCHASE 07/20
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TEL AVIV IP 432374XXXXXX1809 74403036B15NK12KR ?MCC=7995 111900659DA $100.00

07/21/03 CHECK CRD PURCHASE 07/16 SENDVIA.COM ALDERNEY GI 432374XXXXXX1809 7472710670KHW9RKH ?MCC=7995 111900659DA $50.00

07/16/03 CHECK CRD PURCHASE 07/14 SUN INTERNET SERVICES HERTFORDSHIRE GB 432374XXXXXX1809 7472710640KHYN1S3 ?MCC=7995 111900659DA $40.00

07/16/03 CHECK CRD PURCHASE 07/02 DC 851343 37TOURS FR 432374XXXXXX1809 749738065JMRH49J6 ?MCC=7372 111900659DA $48.60

Look below for even more fun!...
Account History - All History ( 1 of 3)
Date Description Amount
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
07/30/03 OVERDRAFT FEE $31.00
 

linda7

Quit Gambling
Joined
Apr 12, 2002
Location
Brooklyn, NY
Wanda5,
Today when your husband goes to the bank, he must emphatically tell them that the charges posted to your account after July 28th were due to the banks error for accepting charges to a closed account. They then have two choices, either they can cancel and refuse to pay the pending charges, or pay the charges themselves!
Also, if you have any other accounts with this bank, close them all, because they will take from your savings, money market etc to cover whatever is not available in your checking account. Also, if you have a list of all the purchases you have made at the casinos (and since you only play at 2 casinos, tell them to send you an email listing your purchases) tell your husband to speak to the manager and tell him that you want to go over each days transactions beginning at whatever day you choose or feel this fraudulent activity started. It does not matter if you have 5 dollars or 5 million in this bank...you are entitled to examine your account whenever you feel it is in your best interest. Make sure that the manager is crystal clear on the fact that you will NOT pay one penny of these fraud charges, and the ones that are pending DO NOT have to be paid. Thats a lie!!!! Banks can be difficult, however, they survive on your business. Therefore, tell hubby not to be shy about demanding that they act responsibly and are sensitive to what you are going through. I will be thinking of you and hoping that these issues are resolved.
Linda
 

murder1

<a href="http://www.casinomeister.com/meister_awar
Joined
Mar 15, 2003
I really don't know what is going on but I read the last few messages and saw ProcCyber was involved. I have used a credit card to purchase before thru ProcCyber and had extra charges billed from them. I stop using CC because of this. So I do wish you luck. ProcCyber processes MG and FL and like MG and FL ProcCyber Sux
 

glodge

Banned User - dodgy back stabber
Joined
Jun 1, 2002
Have to agree with murder1 here, took me around 18 months to get them to stop locking my accounts.
Previously had sent a request to me for ID info, which the e-mail happened to bounce back to PCS.

Instead of sending to another e-mail they had on record for me or even phoning me, they choose to simply not contact me & just lock all my accounts.

It was not until I aquired a gaming card, that Payspark contacted them on my behalf & fixed this all up. PCS support can be extremely painful & frustrating to deal with.
 

bewitch

Dormant account
Joined
Jul 20, 2003
Location
Home, sweet home
Which casinos use them? Maybe I should avoid them for a while. However, I only use firepay or Neteller now.

BTW,Glodge, you are "old" timer now. I like your cashier, GCash. I think they did a great job for you!

(Message edited by bewitch on July 31, 2003)
 

wanda5

Full Member
Joined
Jul 30, 2003
Location
lala land
Well, still no word from ProcCyber...if they were not screwing me I think they would have at least responded. NOT knowing is the WORST! The bank credited me back for the 18 $31 charges & informed me that I am not the only one going through this with the casinos. If I was a shmuck or someone who they made very little money off of, I could understand maybe NOT being priority, but I spend thousands every month, sometimes with no cash outs so I cant understand it. what sux is like I said, it may not be ProcCyber, BUT HOW THE HELL AM I SUPPOSED TO KNOW IF THEY DONT TELL ME WHAT THEY HAVE CHARGED ME FOR???!! GRRRRRR On top of it all I used Prepaid ATM today & lost $600 in less than 15 minutes on treasure nile & never even won more that $60 (one time) while playing...its just not my week! lol BUT im no QUITTER! I just thank God that were financially secure enough to have taken this kind of blow...I would feel so bad for someone if they were not & this happened to them. Our bank says the soonest we will see any money will be 45 days. The problem is that I dont know which ones to file fraud charges on so I cant even file the paperwork unless I just guess & I dont want to screw anyone thats honest, or lose my gambling privies, so I am really at a total standstill/loss. My husband is taking me to the Isle of Capris to gamble tomorrow to get me out of the house & away from these troubles...wish me luck!!
Hugs & best of luck to all of my new friends!
 

bewitch

Dormant account
Joined
Jul 20, 2003
Location
Home, sweet home
Good luck and have fun! You need to get out the house, just be away from all the stress and COMPUTER, too.

You are right about "NOT KNOWING is the WOREST". I am glad your bank give back the extra charge.

It's nice you don't have to worry about money. Not too many people can say that. I force myself save 1/3 of our income directly to the investment (so I won't gamble it all. LOL ) And we always PAY off all the credit card no matter what. So we are not rich, but we have a good life.

Have a wonderful weekend and relax, hope everything will be fine soon.
 

jinnia

Dormant account
Joined
Mar 7, 2003
Location
Bite, ME
Wanda5,

Go into the casino's you deposited with. Use the program you have to take a image and text file of your History at each one, compare the Approved deposits against your bank statement, the debits that don't match up with your History account, file Fraud forms on those.

I went through days, shoot, 2 weeks of just comparing my History with bank statement, then 3 days at the bank filing the fraud forms.

Isle of Capris in ..... Tunica, Boonville???

Best of Luck !!!
 

murder1

<a href="http://www.casinomeister.com/meister_awar
Joined
Mar 15, 2003
I bet my last dollar that it was PROCCYBER. I BET YOU!!!
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Hi Wanda5!

Hopefully by now, you've made some progress getting this ironed out. If not, please "pitch a bitch" here http://www.casinomeister.com/problems.html and I can assist.

Please be aware that I normally do not work weekends thus the lack of responses from me Sat/Sun. That's just the way it is in Casinomeisterland :D

Hey, what happened to the cute lady picture? Now we have teddy bears and lollipops! Is Casinomeister becoming sugarfied?? :eek:
 

wanda5

Full Member
Joined
Jul 30, 2003
Location
lala land
Well, were back...we lost lost lost, but sure had fun doing it!
No Bry, I have not ironed any of it out unfortunatly :confused: Still at a total loss. Oh about the pic, it seemed you and I were the only ones with pics, so i felt like a dork every time I saw mine up there lol So I put a pic of my pup...thats Cha Cha...my little maltese baby girl.
Anyway,... Jin, you are so sweet to have given me that program, the problem is that we gambled about $10,000 this month and all of the deposits are different amounts ranging from $25 to $200. BUT see the way they are doing it is that they may wait days even a week to post it to my account. So I dont know where one month ends and the next begins. There are 8 pages of casino charges. Also, I dont know which casino money is for which casino. When I went through and put checks by all of my deposits that I took pictures of, there were still so many that I dont know where they are from. All I know is that we spent about 10k total, yet 15k was deducted in the month of july. Like I said, if ProcCyber would at least tell me which ones are thiers, at least I could check them off. Since they have decided to ignore all of my emails & give me a line of crap on the phone that they can only respond IF I send them my bank statement, I am seriously thinking about disputing ALL of their charges. This may seem dishonest or not right, but I figure, if they want to see what its like to go through this bullshit, then let me dispute it & take back ALL of my money & let them be the ones to PROVE its thiers, I will happily give them what they can prove once they do. From what my bank says I should have no problem because they really cant prove anything, I dont want to screw them, dont get me wrong, but I am fed up, out of patience. My husband says "youre making yourself crazy & obsessing over money that you may never see again, maybe you should write it off as 'I got screwed, it was a learning experience' and dont gamble using the bank account anymore" YEAH RIGHT! I am not going down without a fight! I can deal with just about anything except being taken advantage of, its not the just the money, but the principal. Now I can understand why people sue for "mental anguish" all the time & energy I have spent on this is beyond rediculous & then theres my poor husband who has had to listen to me bitch. lol and obviously I can talk A LOT so i know you all can feel for him LOLOLOLOL
Anyway my sleep is so screwed up now, im backwards...almost 7am and I have not been to sleep ...oh no, im not giving up!
HUGS!
Wanda
 

bewitch

Dormant account
Joined
Jul 20, 2003
Location
Home, sweet home
Glad to hear you have fun. You really need sleep, so you can think. I lost 10 lbs in 1 week during the bank issue, it can be very "mental" and physical abuse.

I hate NO ERSPOND. To me, I would rather hear bad news than NOT hearing anything at all. You are a beautiful lady. I think everyone enjoy seeing your picture instead of Bryan. LOL.

Good luck and do the best to save yourself, girl!

(Message edited by bewitch on August 04, 2003)
 

wanda5

Full Member
Joined
Jul 30, 2003
Location
lala land
Awww ty bewitch! My husband and I were going through, making check marks researching etc. We found that one casino we played at didnt debit our account for almost a week at the beginning of the month. So that accounts for about $1200 of the $5000 and its hard to tell whats what like I said. It just seems like it can easily be resolved by a simple response of what ProCyber charged me for & to what casinos. Also ProCyber told me on the phone that they did not do any biz with Golden Tiger (one of the casinos I played at) when I was giving them all of my casino account numbers but there are only 2 $200 charges that are on my playcheck at golden tiger, yet ProcCyber is the ONLY one who has 2 $200 charges listed on my bank statement. I just dont have a clue??? Anyway, I guess I will just have to see. Either they are just idiots, or they dont giva a rats arse about customer service, or both...either way IT BITES! Also on many posts I have seen bad and good things about procCyber, but the thing that alarmed me was that they are used by so many casinos & I dont want to play at any of thier casinos EVER again...but finding out who uses them is not going to be easy I dont think. If I use neteller at a procCyber site, does it still go through them or am I safe?
Going to crash in a few. Have a beautiful day!
HUGS,
Wanda
 

bewitch

Dormant account
Joined
Jul 20, 2003
Location
Home, sweet home
Neteller show the "real" time transfer. It means you will see the transcation immediately after you made deposit to casino. Then you can write down or ScreenShot it, so you know which casino no matter which processor they use. The same as firepay, too.

However, I think there is limit of the amount and I don't really know. I think it's safeer than your bank account because you know exactly how much you have there and you got money faster, too.

I don't really know ProcCyber that well, so I can't really give you any opinions. I think Bryan or any senior here might know more. Don't forget to "pitch a bitch". (If you dis already. Good.) Now I try to stay at Reputable casino here or some casino I know, so I feel more secure.

Have a good one to you all.
P.S. I will also post a picture, so you won't feel lonely there. My cat, maybe?
 

jpm

Dormant account
Joined
Mar 29, 2002
Getting someone useful at Proccyber can be a real challenge. There are a few, but not many. Try calling them during the week and during 9am-5pm GMT and you may be able to get a manager to help you.

Sorting this out will be a major challenge for you. I have had to do the same in the past and because of the number of different processor names that Proccyber charges with, it becomes quite difficult. Maybe this will help though.

On the statement you copied here, there are 2 dates on each transaction. The first is the date it posted to your account, the second (which is a couple of words to the right) is the date of the transaction. The date of the transaction is based on the time/date of the casino and not your time/date. Since there's only 2 casinos, you should be able to find out from each of them what time they operate on. This will then help you match up your purchases from CashCheck to your statement. Remember to go by the transaction date and not the posting date.

A couple of things that may help you and/or others avoid such problems in the future. Keep a little notebook next to the computer and log your purchases religiously. Also, vary the amounts, even by just $1 so you can more easily identify them on your bank statements. Use Neteller, the purchases are reflected there in realtime, so you can check it regularly and see if there's any odd activity going on. Open an online checking account at a bank like VirtualBank, or CharterOne and get a debit card thru them, since you only use a couple of casinos regularly. Then use one account for one casino and another account for the other. That will reduce confusion (and liability) as well.

Also when you finally do find someone at Proccyber who is knowledgable, make a note of their name so you can speak to them again if you ever have another problem. I made the mistake of not making a note of the great person I found there and now I can't remember who it was :-(

Good luck sorting it all out! And keep in mind, if you do a chargeback, you will be banned in pretty much every Microgaming casino, so be sure you want to do that before you proceed. Even a CC dispute may show as a chargeback to them.
 

wanda5

Full Member
Joined
Jul 30, 2003
Location
lala land
JPM, Thanks so much for the info...unfortunatly even those dates dont match my cashcheck. For instance I only did 2 $200 deposits this month so those were the easiest to find... but my cashcheck says the 26 & the bank statement says the 27th. I know its only one day off, but when I said I had 8 pages, thats font reduced to 7 and on 8x14 paper...so one day can throw it all off. I am getting really paraniod about losing my privies to the procCyber casinos...its just not fair, it may not even be them who is doing this...but I dont want to be banned. I tried to do a snap shot but it said the file was too big. Anyway it processsed/cleared on the 29th but the date in the description field said 27th & cashcheck says 26th. hmmmmmmmmmmmmmm
 

jinnia

Dormant account
Joined
Mar 7, 2003
Location
Bite, ME
Wanda5,

Send an email to ProcCyber and the casino&gt;,s&lt;, who used them telling them you are filing forms with your bank for 'unauthorized charges" and going to let them handle it.

Then if you don't get a response from them within 24 hours giving you the information you originally asked for, get on to your bank and file the forms. Let them investigate.
 

rainman

Dormant account
Joined
Oct 26, 2001
rule no. 1 never I mean never deal with proccyber casinos. They are plain incompetant. I had a debit that was not taken out for a 100 about three months later. I called them and they said they had no 100 charge. Funny since my bank said otherwise.
 

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