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WIGGING OUT!! Any help would be great!!

Discussion in 'Online Casino and Poker Complaints - old section' started by wanda5, Jul 30, 2003.

  1. wanda5

    wanda5 Dormant account

    HI I am new here & hate that my first post is gonna be a bitching post but I am tripping out because money is being taken out of my account and no one seems to be able to help right away, yet hundreds, even thousands have dwendled away...this is the deal...we gamble A LOT & we stick with 2 casinos & sometimes venture out. This month we played at Golden Tiger & River Nile. Our total spent was $10,257 (I verified that through cash check at both casinos) yet over $15,000 has been deducted from our bank account this month. We have not played since last week, yet every day there are more charges going through. I called River Nile who then sent me to Sendvia, who processes there accounts & sendvia 3 days ago told me to email them a copy of our bank statement. I did that, & never heard from them, the next day I called back & they gave me a different email address to send it to, did that & never heard back, called them today and "max" told me that I could not just email them my statement, that it had to be from my bank & faxed to them. I told them that all I wanted was a copy of what they had charged me for and which casinos they charged me for. He said he could not do that without seeing my bank account first. Which seems like bullshit to me because now I am worried that they are going to try to change the numbers to jive with my bank account. We cancelled our cards so that NO more could be charged and we even withdrew all our money from that account. As I said we have not played since last week, well today even though the cards were cancelled, yesterday our ending balance was $17 when we closed it out & today we are negitive $700. My bank said those charges were pending & they had to let them go through, but I dont know what the hell they are. I have not yet faxed my statement in fear of the numbers changing on thier end & my bank says that we have to file fraud charges & wait 60 days...Has this ever happened to anyone??
    thanks for listening & any advice will be appreciated!
     
  2. jetset

    jetset Ueber Meister CAG

    I can see why you guys are frantic! Both of these casinos are Microgaming powered and well established, if that is any comfort to you. They do not have reputations for crooked conduct although River Nile belongs to a group with a reputation for slow paying.

    Let's see if our contacts can wake someone up over there.
     
  3. wanda5

    wanda5 Dormant account

    I forgot to ask...is there any way to copy the play check or cash check statements? It would make me feel more at ease if I could copy them & then send my bank statements, so if it were altered I would have proof. Also, what i found to be really crazy is that I just added up all of the charges from just River Belle on my bank statement (which I made a mistake above & called it River Nile but it is in fact River Belle) Anyway on my cash check statement it says I spent $3208 in July but my bank account totals $7605 in charges from them. I could only get bank info from the 11th of the month to now so who knows how much more was charged between the 1st through the 11th.
    thanks again.
     
  4. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Hi Wanda5,

    Welcome to Casinomeister! If you send me your account numbers (casino account numbers) I may be able to help.
     
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    By the way, the operator for River Nile has already responded to this after I just banged off an email...oops :D

    I should be paying better attention...
     
  6. jinnia

    jinnia Dormant account

    Wanda5,

    Get this little program called SnagIt, log into your casino, go into Bank, then check History, take a picture and a text file of your account, then check the deposits against your bank statement, mark off the deposits on your checking account from the ones showing in your casino History.

    Take a list of all fraudulant debits to your bank and fill out a form for each one with their Fraud Department there. It'll be handled.

    Same thing has happened to me, whether it's this one casino in question or the payservice they use, won't know til investigation is complete. But the bank will recover what was stolen, plus, any Insuffecient fees your bank has charged, will be refunded to you also.
     
  7. wanda5

    wanda5 Dormant account

    My fault.... :redface:
    BTW...this site is awsome!
     
  8. wanda5

    wanda5 Dormant account

    Wow Jinnia...thanks! Can I DL SnagIt from the internet or do I need to buy it?
     
  9. wanda5

    wanda5 Dormant account

    Nevermind...just found it and installed it...thanks again!
     
  10. jinnia

    jinnia Dormant account

    When you play at an online casino people, go into your History and use a program for screen capturing , I use SnagIt 5, great one, and take a .bmp, pic.. of your deposits, withdrawals, etc, and a text file of it. It will help in recoverying any monies stolen from your checking/credit card account. That is what saved my butt.

    My money is beginning to be credited back into my checking now, it comes in small amounts, since this involves 3 different payservices used...
    Hmmm? Three different payservices committing fraud, or, one certain casino??
     
  11. wanda5

    wanda5 Dormant account

    Jinnia, how long did it take for your bank to start crediting you? AND did you use the Snagit pics to prove it easily or did you go through a bunch of crap? GLAD YOUR BUTT GOT SAVED!!! Hope mine does!
     
  12. jinnia

    jinnia Dormant account

    Hi Wanda5,

    they have a trial version of this, but email me at This email is not visible to you. .. I'll send it to you so you'll not have to search for it, it's not a big program.

    Some of these casino are DOS based ??, takes full screen and can't access anything while they are running, but most has in the Options area to make it small window, you may have to do this to be able to execute the program.
     
  13. jinnia

    jinnia Dormant account

    Good Wanda5 .. now, everytime you play a casino, go take that picture of your History.

    Good Luck !!!

    And from now on, Please Do Not send your bank statement>,s<, to any of them.
     
  14. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Hi Wanda5,

    If you could send me your Riverbelle account number, I'll be able to help you out. I have one of the managers on standby waiting for it.

    Thanks!
     
  15. jinnia

    jinnia Dormant account

    Hi Wanda5,

    Once I got all the forms filled out, one for each charge, it took a week and half for first amount to show back in my checking, then one week after that another credit ... still waiting for rest, bank said it'll take up to 45 days from when you filed forms to settle it completely. I've got one week to go to make that 45 days -- business days--, so hoping the rest will be there then.

    Oh, besides recoverying the stolen monies, all the banks Insuff. and overdrawn charges will be credited back to you once all is settled, and guess what? Whoever thieced your monie, the bank makes them pay back that Insuff...etc.
     
  16. jinnia

    jinnia Dormant account

    Hi Wanda5,

    Once I got all the forms filled out, one for each charge, it took a week and half for first amount to show back in my checking, then one week after that another credit ... still waiting for rest, bank said it'll take up to 45 days from when you filed forms to settle it completely. I've got one week to go to make that 45 days -- business days--, so hoping the rest will be there then.

    Oh, besides recoverying the stolen monies, all the banks Insuff. and overdrawn charges will be credited back to you once all is settled, and guess what? Whoever thieved your money, the bank makes them pay back that Insuff...etc. charges.
     
  17. bewitch

    bewitch Dormant account

    Good Luck, Wanda5. Hope everything will be fine soon. I had similar situation and it's really scary to see it happened.(My amount is very small compared to yours).

    Jinnia, great suggestion. I will give it a try, too. Thank you for the tip.
     
  18. wanda5

    wanda5 Dormant account

    Riverbelle account # trbrblahblahblah

    Edited for your safety! :D

    (Message edited by admin on July 30, 2003)
     
  19. wanda5

    wanda5 Dormant account

    Jin, I am trying endlessly to figure out how to take the pic with snag it. My problem is that the casino is full screen & I dont know how to capture it. It keeps capturing the Icon at the bottom BEFORE I open it...any tips?
     
  20. wanda5

    wanda5 Dormant account

    Thanks bewitch, I am sorry this happened to you, although I seem to feel comforted knowing its not just me... because that would be REALLY scary. I tell you what though, this sure makes you want to stick with just one casino FOREVER because when you play at several, its so hard to figure out what is what on your bank statement and I dont know about you but my bank keeps charges in "pending" for a long time, so some payments dont clear until a week later, which, if you play a lot can be even more confusing to figure out because the dates dont jive. I love to gamble & I have won quite a bit (lost quite a bit too) but I think from now on for me, its stick to one casino & also I will only use neteller. Whats a real drag too is that they dont cut you off when you have reached your credit card limit. That really screwed us up because my husband & I both use to play until they cut us off, so we knew what we were spending. Our limit on our card is $500 per day. Well we would both play at different times of the day & if it cut us off we knew one of us had maxed out for the day, but recently, I played & kept going to the bank getting $50 at a time and I though hmmm it sure seems like I have gone over my limit, so I checked my cash check and not only did I spend $700, but the same day my husband spent $900...it NEVER cut us off. Even worse, a few days later neither of us had played and when we tried to pay for dinner we were REJECTED...when we called the bank they said it was because of so many "pending" charges. BUT that night, just to see if it would work, we deposited $100 into a casino AND IT LET IT GO THROUGH! So its all really screwy!
     

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