WIGGING OUT!! Any help would be great!!

[murder1]

I bet my last dollar that it was PROCCYBER. I BET YOU!!!

 

[Casinomeister]

Hi Wanda5!

Hopefully by now, you've made some progress getting this ironed out. If not, please "pitch a bitch" here https://www.casinomeister.com/player-arbitration-pab/ and I can assist.

Please be aware that I normally do not work weekends thus the lack of responses from me Sat/Sun. That's just the way it is in Casinomeisterland

Hey, what happened to the cute lady picture? Now we have teddy bears and lollipops! Is Casinomeister becoming sugarfied??

 

[wanda5]

Well, were back...we lost lost lost, but sure had fun doing it!
No Bry, I have not ironed any of it out unfortunatly Still at a total loss. Oh about the pic, it seemed you and I were the only ones with pics, so i felt like a dork every time I saw mine up there lol So I put a pic of my pup...thats Cha Cha...my little maltese baby girl.
Anyway,... Jin, you are so sweet to have given me that program, the problem is that we gambled about $10,000 this month and all of the deposits are different amounts ranging from $25 to $200. BUT see the way they are doing it is that they may wait days even a week to post it to my account. So I dont know where one month ends and the next begins. There are 8 pages of casino charges. Also, I dont know which casino money is for which casino. When I went through and put checks by all of my deposits that I took pictures of, there were still so many that I dont know where they are from. All I know is that we spent about 10k total, yet 15k was deducted in the month of july. Like I said, if ProcCyber would at least tell me which ones are thiers, at least I could check them off. Since they have decided to ignore all of my emails & give me a line of crap on the phone that they can only respond IF I send them my bank statement, I am seriously thinking about disputing ALL of their charges. This may seem dishonest or not right, but I figure, if they want to see what its like to go through this bullshit, then let me dispute it & take back ALL of my money & let them be the ones to PROVE its thiers, I will happily give them what they can prove once they do. From what my bank says I should have no problem because they really cant prove anything, I dont want to screw them, dont get me wrong, but I am fed up, out of patience. My husband says "youre making yourself crazy & obsessing over money that you may never see again, maybe you should write it off as 'I got screwed, it was a learning experience' and dont gamble using the bank account anymore" YEAH RIGHT! I am not going down without a fight! I can deal with just about anything except being taken advantage of, its not the just the money, but the principal. Now I can understand why people sue for "mental anguish" all the time & energy I have spent on this is beyond rediculous & then theres my poor husband who has had to listen to me bitch. lol and obviously I can talk A LOT so i know you all can feel for him LOLOLOLOL
Anyway my sleep is so screwed up now, im backwards...almost 7am and I have not been to sleep ...oh no, im not giving up!
HUGS!
Wanda

 

[bewitch]

Glad to hear you have fun. You really need sleep, so you can think. I lost 10 lbs in 1 week during the bank issue, it can be very "mental" and physical abuse.

I hate NO ERSPOND. To me, I would rather hear bad news than NOT hearing anything at all. You are a beautiful lady. I think everyone enjoy seeing your picture instead of Bryan. LOL.

Good luck and do the best to save yourself, girl!

(Message edited by bewitch on August 04, 2003)

 

[wanda5]

Awww ty bewitch! My husband and I were going through, making check marks researching etc. We found that one casino we played at didnt debit our account for almost a week at the beginning of the month. So that accounts for about $1200 of the $5000 and its hard to tell whats what like I said. It just seems like it can easily be resolved by a simple response of what ProCyber charged me for & to what casinos. Also ProCyber told me on the phone that they did not do any biz with Golden Tiger (one of the casinos I played at) when I was giving them all of my casino account numbers but there are only 2 $200 charges that are on my playcheck at golden tiger, yet ProcCyber is the ONLY one who has 2 $200 charges listed on my bank statement. I just dont have a clue??? Anyway, I guess I will just have to see. Either they are just idiots, or they dont giva a rats arse about customer service, or both...either way IT BITES! Also on many posts I have seen bad and good things about procCyber, but the thing that alarmed me was that they are used by so many casinos & I dont want to play at any of thier casinos EVER again...but finding out who uses them is not going to be easy I dont think. If I use neteller at a procCyber site, does it still go through them or am I safe?
Going to crash in a few. Have a beautiful day!
HUGS,
Wanda

 

[bewitch]

Neteller show the "real" time transfer. It means you will see the transcation immediately after you made deposit to casino. Then you can write down or ScreenShot it, so you know which casino no matter which processor they use. The same as firepay, too.

However, I think there is limit of the amount and I don't really know. I think it's safeer than your bank account because you know exactly how much you have there and you got money faster, too.

I don't really know ProcCyber that well, so I can't really give you any opinions. I think Bryan or any senior here might know more. Don't forget to "pitch a bitch". (If you dis already. Good.) Now I try to stay at Reputable casino here or some casino I know, so I feel more secure.

Have a good one to you all.
P.S. I will also post a picture, so you won't feel lonely there. My cat, maybe?

 

[jpm]

Getting someone useful at Proccyber can be a real challenge. There are a few, but not many. Try calling them during the week and during 9am-5pm GMT and you may be able to get a manager to help you.

Sorting this out will be a major challenge for you. I have had to do the same in the past and because of the number of different processor names that Proccyber charges with, it becomes quite difficult. Maybe this will help though.

On the statement you copied here, there are 2 dates on each transaction. The first is the date it posted to your account, the second (which is a couple of words to the right) is the date of the transaction. The date of the transaction is based on the time/date of the casino and not your time/date. Since there's only 2 casinos, you should be able to find out from each of them what time they operate on. This will then help you match up your purchases from CashCheck to your statement. Remember to go by the transaction date and not the posting date.

A couple of things that may help you and/or others avoid such problems in the future. Keep a little notebook next to the computer and log your purchases religiously. Also, vary the amounts, even by just $1 so you can more easily identify them on your bank statements. Use Neteller, the purchases are reflected there in realtime, so you can check it regularly and see if there's any odd activity going on. Open an online checking account at a bank like VirtualBank, or CharterOne and get a debit card thru them, since you only use a couple of casinos regularly. Then use one account for one casino and another account for the other. That will reduce confusion (and liability) as well.

Also when you finally do find someone at Proccyber who is knowledgable, make a note of their name so you can speak to them again if you ever have another problem. I made the mistake of not making a note of the great person I found there and now I can't remember who it was :-(

Good luck sorting it all out! And keep in mind, if you do a chargeback, you will be banned in pretty much every Microgaming casino, so be sure you want to do that before you proceed. Even a CC dispute may show as a chargeback to them.

 

[wanda5]

JPM, Thanks so much for the info...unfortunatly even those dates dont match my cashcheck. For instance I only did 2 $200 deposits this month so those were the easiest to find... but my cashcheck says the 26 & the bank statement says the 27th. I know its only one day off, but when I said I had 8 pages, thats font reduced to 7 and on 8x14 paper...so one day can throw it all off. I am getting really paraniod about losing my privies to the procCyber casinos...its just not fair, it may not even be them who is doing this...but I dont want to be banned. I tried to do a snap shot but it said the file was too big. Anyway it processsed/cleared on the 29th but the date in the description field said 27th & cashcheck says 26th. hmmmmmmmmmmmmmm

 

[jinnia]

Wanda5,

Send an email to ProcCyber and the casino>,s<, who used them telling them you are filing forms with your bank for 'unauthorized charges" and going to let them handle it.

Then if you don't get a response from them within 24 hours giving you the information you originally asked for, get on to your bank and file the forms. Let them investigate.

 

[rainman]

rule no. 1 never I mean never deal with proccyber casinos. They are plain incompetant. I had a debit that was not taken out for a 100 about three months later. I called them and they said they had no 100 charge. Funny since my bank said otherwise.

 

[murder1]

Same here rainman...but sometimes you got to let people find out the hardway. Some people will not listen nor learn!!

 

[Casinomeister]

I already have someone at Proc Cyber checking into this.

 

[Casinomeister]

Hi Wanda5,

I have everyone at my disposal to take care of this, but what I need from you is to fill out the form in my "pitch a bitch" section. This will give me all the information I need to know to disseminate amoung the casinos/cash processors. This also will give me a paper trail for this situation.

https://www.casinomeister.com/player-arbitration-pab/

 

[wanda5]

"Same here rainman...but sometimes you got to let people find out the hardway. Some people will not listen nor learn!!"
Murder, I am not trying to be ugly or snippy, but the "listen & learn!!" thing...if you look at posts on the board at the "online casino" topic link, there are praises about ProcCyber for instance : Posted on Wednesday, July 02, 2003 - 01:48 pm:

--------------------------------------------------------------------------------
Hi mussy,

PCS are not dodgy & you can be confident that your indentity details will be safe.

They are a large reputable Company, with offices based in South Africa ( Cape Town ) I also believe in London; not 100% sure though.

With the increase of casino fruad over the past few years, IMHO PCS sometimes goes into overkill mode & treats legit honest players, with a doughting Thomas attitude, which is unfortunate.

Personally I find it easier to scan docs & or Credit Cards, then print these out & fax them ( make sure you do not alter their appearance, EG size. )

However if you enjoy playing at Microgaming casino's most use PCS.
--------------------------------------------------------------------------------
Real men drink VB


I know that this is only one post, but if someone were looking for information on ProcCyber and they see this, or see that they are not on Bryans "chit" list anywhere then it can be confusing. I am not even sure if ProcCyber is ripping me off, it could be someone else or my own mistakes from charges that were posted at way late dates & I want to make that VERY clear to everyone. My issue with them is dont ignore me, ANSWER ME! & SHOW me what youve charged me for. So far the only thing that they are guilty of is being number 1 on my customer service chit list, but I wouldnt avoid casinos who use them if 90% of them do if they turn out to be correct in their charges, because I am at their mercy. I only use prepaid ATM & neteller now but I am still confused about if my cash outs are processed through ProcCyber even if I use those other options...any idea?. Again, you cant see emotions in typing, so I dont want you to think I am being bitchy...it just seemed like you may have thought I was a poster who has been here a long time that should know better. BUT this is all new to me. Trust me I am listening & learning A LOT. I didnt want Bryan to have to spend his own free time on this, but now I dont think I have a choice so I "pitched a bitch" & we will see what happens I guess. My 1st biggest fear is that after making them prove this to me they will think I am a pain it the arse customer & cut me off from my favorite casinos...my second biggest fear is that the charges are right, from what rainman says they took three months to debit charges. I pray thats not the case because I could have more charges coming through for all I know. I should have paid more attention & written things down, I blame my own ignorence & stupity & if the charges are in fact accurate, but outdated, well then I have to take my lumps & learn from it. The worst part was when ProcCyber ignored me & then finally told me they had to have my bank statements faxed to them BEFORE they would give me any information...seemed shady I thought, and that started the panic, fear & worry.
BUT if they are correct in the end, I will surly fess up & let you all know that. Learning, Learning, Learning...Oh well thats my shpeal for the day!
Hugs!
Wanda