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Slow Pay Why Bellerock

Discussion in 'Casino Complaints - Non-Bonus Issues' started by gambler777, May 31, 2008.

    May 31, 2008
  1. gambler777

    gambler777 Experienced Member PABaccred

    Occupation:
    paraprofessional
    Location:
    USA
    hey why is bellerock considered such a great place to play,, I just had my first payout there after many months of playing. I have been playing online casinos and bingo for several years. For the first time ever I am being sent a paper check. I requested my withdrawal with direct bank transfer, at the end it said if they could not verify account by ACH I would be sent a check. There is no reason they could not verify my account, my deposits are made by my debit visa on the very same account. All other sites I have ever played at have paid me by direct bank transfer or wire transfer, this is the first site ever not to. I sent emails for 3 days requesting that they please not send me a paper check,,, to contact me if they had any problem verifying my account. My emails were completely ignored until I sent one to the manager, asking why no one would answer me. Still did not hear from manager, only support saying they sent me a paper check, replied to an email from 2 days ago in which I explicitly stated I did not want a paper check. I will now wait 21 days for my check and my bank will put a 30 day hold on the check. Do you think I will ever play at this casino group again? NO; I will not. I always have my payouts in less than 7 days and we are talking 6 other sites I play on a regular basis. So thanks to Bellerock for nothing, a lousy 500 dollars after months of playing and 2 months to get the 500 dollars
     
  2. Jun 1, 2008
  3. 2young2care

    2young2care Experienced Member

    Occupation:
    slots
    Location:
    around the corner
    I won't ever play there again either. Last year when Bush signed that law, I had a $30 balance. I asked to withdraw it since RiverBelle wasn't going to allow US players. I emailed at least 10 times asking why my withdrawal wasn't being processed. I never received a single reply from them. About 4 months ago, I finally received an email from them. The email said that they were charging $30/month for dormant accounts and that I now had a $0 balance. Grrrrrrrrr.
     
    1 person likes this.
  4. Jun 1, 2008
  5. gambler777

    gambler777 Experienced Member PABaccred

    Occupation:
    paraprofessional
    Location:
    USA
    So Sorry 2young that is disgusting,,, well I thought since they were on casinomeister they would be good, but after many months of playing there and my only cashout,,, i see that their customer service is only quick when you are giving them money, not when they need to give some back. same with your case,,, United States players beware
     
    1 person likes this.
  6. Jun 1, 2008
  7. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    Bellerock sucks.
     
  8. Jun 1, 2008
  9. lots0

    lots0 Banned User - troll posts - flaming PABnonaccred

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    It may have taken a little time to get your money, but at least you got it.


    You should really put the blame where it belongs, on a stupid law that was passed in a back room in the middle of the night to control what Americas can or can not do with their own money.

    I'll guarantee you that if BelleRock could pay players in a few hours they would be overjoyed to do so. So put the blame where it belongs, on the stupid law makers in Washington D.C. that caused all this mess of late and non-payments in the first place.
     
  10. Jun 1, 2008
  11. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    I'll guarantee you that if BelleRock could pay players in a few hours they would be overjoyed



    I honestly doubt it.!!! How come other casinos can?:confused:
     
    1 person likes this.
  12. Jun 1, 2008
  13. gambler777

    gambler777 Experienced Member PABaccred

    Occupation:
    paraprofessional
    Location:
    USA
    All the other casinos I play at do not Pay with a paper check,,, only bellerock,,, tells me they don't care about me as a player,,, they get my money from my account in less than 3 days,, I should receive the same courtesy and i still don't know if I get it,, because it aint here yet.
     
  14. Jun 2, 2008
  15. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    I have cashed out several times this weel at River Bell
    to my Quicktender account 48 hrs tops

    so maybe you should inquire bout getting a Quicktender account

    I personally dont want no paper checks
    to many are bouncing worst then rubber balls


    Good Luck
    Cindy
     
  16. Jun 2, 2008
  17. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    Said by Lotso...."You should really put the blame where it belongs, on a stupid law that was passed in a back room in the middle of the night to control what Americas can or can not do with their own money."

    That is the reason for the paper check, no doubt but it does NOT excuse the terrible customer service, completely ignoring emails...inexcusable!
     
    1 person likes this.
  18. Jun 2, 2008
  19. gambler777

    gambler777 Experienced Member PABaccred

    Occupation:
    paraprofessional
    Location:
    USA
    well riverbelle never offered me a quicktender account but another casino group has. Have never heard of quicktender, but apparently doing well in the united states going to try to find website now ty for info but I am still done with riverbelle since they dont care about me.
     
  20. Jun 2, 2008
  21. 2young2care

    2young2care Experienced Member

    Occupation:
    slots
    Location:
    around the corner

    That's what ticked me off the most..... they completely ignored my emails. I get paper checks from Fortune Lounge group casinos. I'd rather not, but I didn't have a choice until I just got a Quicktender invite last week. But RiverBelle..... heck it was only $30. If they had just replied to me that they couldn't process a withdrawal for that amount, I would've been "oh well, that's the breaks". Up until that time, I could get a withdrawal within 48 hours from them straight to my bank account for as little as $25. They've always had a good reputation and I had always been treated very well by them in the past. But I'm holding a grudge. The most I can do now is never deposit at their casino again and give them all poor ratings at Gone Gambling (which I do each and every week cuz it makes me feel a teensy bit better!) :p

    Gambler777, I'm glad you finally got your cashout from them. :)
     
  22. Jun 2, 2008
  23. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Riverbelle is one of a few casinos that paid me promptly to my bank account. Not as much as I had deposited, but I am Cdn.
     

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