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Why a selfie?

M

misstrouble

Girl of your nightmares
CM Veteran (5yr+)
Joined
Jan 17, 2019
Location
brighton
Hi,

What is the reason for a casino to ask for a selfie?

I already verified my passport and address etc. I only did one deposit, did not withdraw.

Now they ask for pics of my card (understandable), but besides that they want a selfie of me with my passport and a selfie of me with my bankcard.
 
Ive sent in a selfie holding different documents before (birth certificate etc) to a few different casinos. i guessed so they just had a visual record of you, holding docs youv sent them. (i think also in my case it was because i didnt have a passport, or a driving license - two common items - and the alternate was a selfie holding one of the docs id sent them)
 
I'm busy going through identification stuff with Verajohn at the moment. I really hope you don't have to deal with Lia B on chat or email as she is a f'ing nightmare to deal with.
Already found 2 breaches of the GDPR and one possible license violation.
They also refuse point blank to submit a SAR for me, and even wouldn't supply their DPO's details.
Caught them out in lies in email/live chat too.
Complete joke of a company.
 
This particular request is basically to prove that you are in possession of your identity documents. It’s unfortunately quite common for people to “sell” their identity to bonus abuse or fraud rings, by asking for a selfie with the documentation it gives the operator reassurance that you are who you have registered as.

It’s not flawless though and many of these groups now request the selfie photo with the scans of your docs. I know on at least one occasion we have asked for a selfie along with that days newspaper or with a news broadcast showing today’s headlines in the background. Low and behold the “account holder” couldn’t provide this despite taking just minutes to provide the standard selfie.

It’s not a common request but I guess they must suspect something to ask for it.

Mark
 
Mark_32Red said:
This particular request is basically to prove that you are in possession of your identity documents. It’s unfortunately quite common for people to “sell” their identity to bonus abuse or fraud rings, by asking for a selfie with the documentation it gives the operator reassurance that you are who you have registered as.

It’s not flawless though and many of these groups now request the selfie photo with the scans of your docs. I know on at least one occasion we have asked for a selfie along with that days newspaper or with a news broadcast showing today’s headlines in the background. Low and behold the “account holder” couldn’t provide this despite taking just minutes to provide the standard selfie.

It’s not a common request but I guess they must suspect something to ask for it.

Mark
Click to expand...
Fair enough... But I only made one deposit (from a card with my name on it, obv.) and already sent in my bank statement and passport.
I’d rather just not play there anymore than send in a selfie.
 
Jono777 said:
Lets just hope casinos never ask for naked selfies with the current date on my d***, I'll be in proper trouble then :oops:
Click to expand...

You might be okay if they just ask for the year and as two digits. Might just manage to fit 19 on it:eek2:
 
Jono777 said:
Lets just hope casinos never ask for naked selfies with the current date on my d***, I'll be in proper trouble then :oops:
Click to expand...
I had that famous Welsh railway station tattooed on mine 20 years ago - Rhyl. :oops:
 
Jono777 said:
Lets just hope casinos never ask for naked selfies with the current date on my d***, I'll be in proper trouble then :oops:
Click to expand...

"Unfortunately the writing is to small for our team to read clearly, trust me when i say every member of our entire department has confirmed this. While we do need all four sides to be visible, it was actually not necessary to include your balls. We suggest you try retaking the picture with this in mind. If this doesn't solve the problem, we recommend you try using a tablet/phone, while also setting the zoom option to max.
If this fails to rectify the problem, another option available of which we would also like to make you aware of (but recommend only as a last resort, of which we shall also not be held liable for, if any damages may occur as a result) is to consider decreasing the magnitude of the surrounding bush. This should give you more space to fit the date in a more readable size"
 
adamtheaddict said:
"Unfortunately the writing is to small for our team to read clearly, trust me when i say every member of our entire department has confirmed this. While we do need all four sides to be visible, it was actually not necessary to include your balls. We suggest you try retaking the picture with this in mind. If this doesn't solve the problem, we recommend you try using a tablet/phone, while also setting the zoom option to max.
If this fails to rectify the problem, another option available of which we would also like to make you aware of (but recommend only as a last resort, of which we shall also not be held liable for, if any damages may occur as a result) is to consider decreasing the magnitude of the surrounding bush. This should give you more space to fit the date in a more readable size"
Click to expand...


Speaking of including balls...
Google for "nutscaping"
It was an instagram tag that was popular a while back.
Warning, you will se balls... But also nice scenery. =)
 
We've really deviated away from selfies haven't we

But worth trying Jon is tucking it between your legs before the snap to give them a real surprise, a la Buffalo Bill

110855


 
mina1929 said:
If I owned a casino I would make everyone that signed up to take a selfie no fraudsters at my casino :eek2:

No one would leave because I would give out the best bonuses and birthday gifts :D
Click to expand...
Come on let's get real Mina, you're so nice that your casino would give out Welcome Bonuses up to £300 with no wagering requirements, and KYC would entail stating what one's favourite flowers are :p
 
goatwack said:
Come on let's get real Mina, you're so nice that your casino would give out Welcome Bonuses up to £300 with no wagering requirements, and KYC would entail stating what one's favourite flowers are :p
Click to expand...

Yes there will be wagering 1x deposit and KYC, good idea goatie also favourite animal will have to be mentioned :D
 
colinsunderland said:
I'm busy going through identification stuff with Verajohn at the moment. I really hope you don't have to deal with Lia B on chat or email as she is a f'ing nightmare to deal with.
Already found 2 breaches of the GDPR and one possible license violation.
They also refuse point blank to submit a SAR for me, and even wouldn't supply their DPO's details.
Caught them out in lies in email/live chat too.
Complete joke of a company.
Click to expand...
And their so called loyalty program is truly awful! They do pay out very very quickly though if you use PayPal to deposit, I'll give 'em that!
 
They don't seem to have mastered email yet either, asked for a chat transcript earlier, got this email

I hope this email finds you well,

As you have requested you will find your transcript for the chat that took place today (04/07/2019) with our customer care agent.

Please do not hesitate in contacting us back if there is anything more I can help you with.

To which I replied there was no chat transcript, and I got back

I hope this email finds you well,

This transcript has been attached as a PDF file. Please review attachments.

Please do not hesitate in contacting us back if there is anything more I can help you with.

So again I emailed back saying there was nothing attached to either email, and got no reply. Brilliant.
 
I like the way she says

with our customer care agent

when it was the same person emailing as I had the live chat with.

These are good too

I regret to inform you that we will not be able to supply you with request for information as we have been unable to verify your ownership over this account, providing any information would be a breach in account security.

Yeah cos thats how a SAR works, especially considering when I requested it I was on live chat having passed security.

but this ones a gem

Seeing that you are not able to contact us from the registered E-mail we ask you to send over your ID card (Back and front) so that we can scornfully update the E-mail address for you
 
Thank you for contacting Vera&John.

As per your request here is a transcript of the live chat you had with my colleague Lia in a word document.

If you require further assistance, please don’t hesitate to contact our live chat service
You do not have permission to view link Log in or register now.


Nothing attached for the third time, brilliant lol
 
colinsunderland said:
Thank you for contacting Vera&John.

As per your request here is a transcript of the live chat you had with my colleague Lia in a word document.

If you require further assistance, please don’t hesitate to contact our live chat service
You do not have permission to view link Log in or register now.

L
Nothing attached for the third time, brilliant lol
Click to expand...
Perhaps take a screenshot of what they sent you so CS can see for themselves that there are no attachments.
 
Could be for a rogue's gallery when I started in Inland Revenue Sub Contractors used to send in two photos of themselves and we used to put a rogue's gallery of the ugly ones on a pin board :p oh the joys of the civil service and working there in the none snowflake easily offended days when you could take piss out of the taxpayers.
 
steveh35 said:
Could be for a rogue's gallery when I started in Inland Revenue Sub Contractors used to send in two photos of themselves and we used to put a rogue's gallery of the ugly ones on a pin board :p oh the joys of the civil service and working there in the none snowflake easily offended days when you could take piss out of the taxpayers.
Click to expand...

I've worked in a few cold calling businesses and more than one had a hit list of numbers that would be pestered more and more if they had been rude. This was in the fun days before everyone got so stuffy and pc also.
 
colinsunderland said:
I'm busy going through identification stuff with Verajohn at the moment. I really hope you don't have to deal with Lia B on chat or email as she is a f'ing nightmare to deal with.
Already found 2 breaches of the GDPR and one possible license violation.
They also refuse point blank to submit a SAR for me, and even wouldn't supply their DPO's details.
Caught them out in lies in email/live chat too.
Complete joke of a company.
Click to expand...
Oh my days don’t get me started with lia :-/ took her three days to tell
Me my bank statement was blurry but it wasn’t as it was took on a iPhone 10 :-/ and quality was perfect
 
steveh35 said:
Could be for a rogue's gallery when I started in Inland Revenue Sub Contractors used to send in two photos of themselves and we used to put a rogue's gallery of the ugly ones on a pin board :p oh the joys of the civil service and working there in the none snowflake easily offended days when you could take piss out of the taxpayers.
Click to expand...
Like the pig boards we used to have, now I have my own daughter it's actually quite fucking tasteless we grow to learn Eh.
 
When I had my biggest ever casino win of £1400 at Vera & John the nightmare of getting paid out, "we need your old debit card,"" I cut it up as t had expired" "sorry we need to see it to pay you out" "but its in pieces at some rubbish dump how can I show you my card" "i am afraid it is our rules"
 
Luckyscouser45 said:
Oh my days don’t get me started with lia :-/ took her three days to tell
Me my bank statement was blurry but it wasn’t as it was took on a iPhone 10 :-/ and quality was perfect
Click to expand...

To be fair, if you stare at a bank statement for three days it becomes really blurry!
 
steveh35 said:
When I had my biggest ever casino win of £1400 at Vera & John the nightmare of getting paid out, "we need your old debit card,"" I cut it up as t had expired" "sorry we need to see it to pay you out" "but its in pieces at some rubbish dump how can I show you my card" "i am afraid it is our rules"
Click to expand...

That one really gets to me the Bank specifically tell you to destroy them - I think the bank win authority wise !!
 
This is the crap that puts me off. I don’t play at casumo anymore because they want a copy of my payslip with employer details or a letter from my employer. Wtf has that to do with you. I said I would give my payslip with blanked out employer name and some of address they said not good enough so gg casumo.

Leo Vegas wanted old cards that’ I hadn’t used in a year luckily I found them.

I’m sorry but if they want a selfie I wouldn’t be back. William hill have never asked for anything through £k’s of Deposits and withdrawals so play there mainly now even though the website is terrible.
 
BeardyGuts said:
This is the crap that puts me off. I don’t play at casumo anymore because they want a copy of my payslip with employer details or a letter from my employer. Wtf has that to do with you. I said I would give my payslip with blanked out employer name and some of address they said not good enough so gg casumo.

Leo Vegas wanted old cards that’ I hadn’t used in a year luckily I found them.

I’m sorry but if they want a selfie I wouldn’t be back. William hill have never asked for anything through £k’s of Deposits and withdrawals so play there mainly now even though the website is terrible.
Click to expand...
I have answered I’m more than happy to send in my card (And passport again) But not a selfie.
I dont even play there much. Did one deposit.
 
I've noticed the selfie request probably in 30% of my failed attempts to make a deposit from Asia, in specific Thailand. That completely put me off in a big way. Not to mention they would certainly tell me to take a flying leap after looking at my ugly mug. If they required nude selfies, I don't think they have the required microscope in my case.

Now I really feel inadequate. I think I need to go stand in a corner somewhere and weep like a good snowflake.
 

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