Very simply...."HEADS THEY WIN,TAILS YOU LOSE".....sad but true and just plain wrong and how T&C's are written (see FU clauses) but we continue to play!
We continue to play because the rogues ride on the reputation of the good casinos. Since this was a Microgaming casino, they had benefited from the Microgaming reputation.
This kind of screwing over of players only makes the fraud seem more socially acceptable, just as people do not shed a tear if some pervert gets their just deserts while in prison, but are horrified when a dear old granny gets robbed of a few pence. Businesses in general have had this attitude that we mere people are there for the harvesting, by fair means of foul. This has lead to a feeling in society that it is OK to screw over a business to gain a little more than we are entitled to, since we are simply giving them back some of what they dish out. Businesses try to tell us how this is still theft, and that we all suffer in the end, but while they are telling us, they draw on some obscure term, or point of law, to screw a few extra pence/cents out of us without us even noticing.
Players who don't always read the terms and make honest mistakes are the vulnerable members of our electronic community, as such we should be looking out for them, watching for these mistakes and stepping in to guide them and put them on the right track. This casino, on the other hand, sat back while these players deposited and lost, knowing full well that they would never get paid if they won. This is simply preying on their vulnerability, not helping them.
There are those surveys that ask the question, if this business were a person, what would they be like;
Well, if THIS business were a person, they would see some old codger drop a tenner on their way back from collecting their pension, but rather than tapping them on the shoulder and telling them of their mistake, would wait and see if they noticed, or just went on their way. If the old codger didn't turn back to pick it up, they would sidle up to the tenner, and keep it for themselves as a nice treat.
I know what to expect now with this lot. If I make a mistake, there are no second chances, they will grab the money and throw me to the lions. Their queer bonus system makes this quite likely, they don't use the MG one, so players could easily miss WR, and end up not having their account recredited and told to complete, but having everything confiscated.
I did play there briefly, but quit sharply when the first problems arose over accusations of "illegitimate play", where the rep said is was NOT fraud, nor did it breach the terms and conditions, and even players who did not take bonuses were affected. This had nothing to do with this wrong currency rule.
I DO, however, remember this being applied to a Turkish player, because they played in DOLLARS
I cannot remember if that case was also to do with this group, but it made no sense, as the Turkish player was playing in the CORRECT currency as proscribed by this kind of term, that is, if the home currency is not offered, players shall use the dollar for their play.
This wouldn't be such a problem now, since Turkey has gone the way of the US, and banned online gambling.
If it became more generally known that these online casinos were routinely confiscating winnings and STEALING even the original deposit under the guise of "voiding play", I would expect there to be increasing public and government support throughout the world for an outright BAN, (the American view), rather than trying to bring the industry into general acceptance as a valid entertainment offering.