- Joined
- Jun 6, 2013
- Location
- RJVille UK
I think the VIP Reps at Videoslots are limited at what they can offer. I didn't appreciate Kenny as he probably was the worst VIP Guy i have dealt with in my entire history online. Made lots of promises, disappeared, came back and claimed he meant other things. I had a few emails with him and i just STOPPED contacting him. I mean would you really want 50 FS on GEMIX for a loss of 2-3k? He pissed me off more than anyone else.
I recall him telling me he would offer me Jack Hammer 2 Free Spins dependent on how much I deposited. I made a few deposits and then he came back the next day and said it was only for the first deposit - Had I known this, I would have made a bigger deposit. But there were tons of incidents with him - I honestly gave up hope.
Videoslots are focused on providing value to those who bring the LEAST value to their business. If you are a high roller, you will be sorely disappointed. I mailed VIP on MONDAY after hearing Kenny was no longer there. Thought that maybe they had a change and it would be different - maybe someone else with a fresh pair of eyes would see things differently. I made quite a few deposits.
Nope - Same old - Took them 2 whole days to respond to my email. This was only AFTER I contacted Live Help (who were of NO help) saying they would email them - I then suggested I would mail VIP them to let them know live help mailed them. Eventually I elevated it to Dan and i received a reply from Jonathan.
I thought it might be different. Same Old story:
Hi Nate 'I can see that you are receiving $50 on Friday which is good value' blah blah blah. My deposits in the 2-3 days total probably 1.5k with no withdrawals. Tons of wagering I earned maybe 50 Free Spins ... All valued at 0.10c each. But Jonathan did throw me 20 Free Spins and 2 valuables for the race and weekend booster - THANKS
To cut a long story short, these guys will milk you as best they can and offer as little value as they possibly can. Irrespective of what type of run you are having, if you do not WAGER enough, you will not be rewarded. Videoslots DOES NOT have a VIP Program. They have a couple of guys making sure they piss you off as much as they can whilst they hunt for people to play their free rolls - all in the most pleasant way possible.
Nobody is forcing me to play there - I do so because they pay quickly. I've honestly had enough with them now - Are faster withdrawals worth the really poor experience? I know that some of you had positive experiences - I wont take that away, good on YOU - However, this is my experience and I will vote for it being my WORST experience online thus far - in 14 - 15 years - Well done!
yep I agree with you 100%. I have only ever dealt with Jonathan. And I usually only get some free spins from him like once or twice a year and that is only usually 10-25 spins. And always min bet. But they do let me choose which slot though.
But If you saw my posts in other threads I have been colorful about how bad loyalty is too. And they honestly just do not care what so ever. I have said time and time again they need to improve but they just never do and wont. Dan did see my long post in the battle of slots thread yesterday and he has promised and said he will escalate my suggestions to the other teams and higher up the chain staff!
But to be fair I just feel it is a lost cause. They will just lose all the players if they do not make the race/cashback/level ups/achievement rewards/battle rewards/loyalty better. And they will then start asking themselves why are we losing all these players..............
And by that time it will be too late for them. And they will then just start to go downhill. And they will be left with just the freeloaders who are depositing once a month to just play in the battles.
I mean how many threads/posts do we need to make to make noise to actually get them to listen to us and make it better for us loyal players? I mean the countless phone calls I had with Jonathan was just pointless. Cos I ranted soo much to him over the months and for what reason? for nothing ever to change. So I think I too will be deciding to quit videoslots too if things do not improve and we get more value back.