Videoslots Source of Wealth - how long?

icecream6984

Newbie member
Joined
Jun 13, 2015
Location
London
Hi all,

@icecream6984 -- I have sent you an update. I really want to apologize for the drawn-out process you experienced, but I appreciate the feedback we have received. We take it seriously and are working hard to improve our routines to avoid similar situations in the future.

Have a nice day ahead.

Kind regards,
Team Videoslots
Thank you, i do hope you sort out whatever it is that causes a 2 week delay. However i do appreciate that this has now been resolved and I have received my withdrawal and confirmation that all restrictions have been lifted.
 
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icecream6984

Newbie member
Joined
Jun 13, 2015
Location
London
Just to update the thread and close it (i dont know how to do that). I received an email today confirming that my withdrawal has been processed and all restrictions (there wasnt any other than not processing my withdrawal) have been lifted. My account is back to normal.

I still think the time it took to complete my source of wealth checks was ridiculous and it shouldnt have to get to the point of a player constantly chasing the site to sort this for it to be resolved.

Personally i have found the customer service to be shocking when there is a problem. Prior to this i had no problems with videoslots, everything was pretty much nice and friendly and as i have said before i do like Videoslots and enjoy playing there.

Either way, its all sorted now. Thanks for whoever managed to get this done for me. I assume it was the rep here so thank you @Team.Videoslots

Case closed!
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Just to update the thread and close it (i dont know how to do that). I received an email today confirming that my withdrawal has been processed and all restrictions (there wasnt any other than not processing my withdrawal) have been lifted. My account is back to normal.

I still think the time it took to complete my source of wealth checks was ridiculous and it shouldnt have to get to the point of a player constantly chasing the site to sort this for it to be resolved.

Personally i have found the customer service to be shocking when there is a problem. Prior to this i had no problems with videoslots, everything was pretty much nice and friendly and as i have said before i do like Videoslots and enjoy playing there.

Either way, its all sorted now. Thanks for whoever managed to get this done for me. I assume it was the rep here so thank you @Team.Videoslots

Case closed!

Thanks for letting us all know it got sorted. Happy they finally sorted it out. I just hope they speed up the process and stop asking for other peoples bank statements if they send you money. That has got nothing to do with them anyway and asking for their bank statements is a disgrace!
 

razor8

Potty mouthed Troll
Joined
Apr 3, 2021
Location
At home
Funny how no casino cares where the money comes from when you're depositing. Suddenly when they're the ones paying they start to care so, so much about if the money you deposited is clean or not.

Also, no sane person ever is going to ask their mother for bank statements to send to some online casino that has their "headquarters" in some tax haven. Get real will ya?
 

Daavid63

Newbie member
Joined
Apr 4, 2021
Location
England
Newbie here so hello so be gentle, soft hands hopefully ?

SOW is a red herring and in my opinion has nothing to do with money laundering. If people launder money they expect a return of clean money or something of wealth ie: Property, high end cars, antiques etc that actually have a clean monetary value.

Why would money launderers use online casinos/slots as the house has the critical edge. Sob stories of people spunking millions or hundreds of thousands of pounds would be enough to put any money launderer off. After all they are not thick people and want money back clean the critical words are "Money back".

Plenty of articles about money laundering on the net for example:

*snip*

This is about online gaming money laundering, not online casino/slots and you can see how that works. Slots/Casinos do not.

Having to send your SOW details to Casinos who must have a huge data base of information on players throughout Europe has got to be worrying due to cyber criminals and possibly rogue employees selling data bases to criminal elements.

UKGC needs to clamp down on how Casinos interpret the laws and stop intrusive requests, many which I have read on here.

AR
 
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samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
Well thank the lord iam not the only one, I live in Canada don't need source of whelth, but Last week by the way I have been a member at vs since 2017, never an issue to withdraw till last week any body get this from live chat .
 

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irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
Well thank the lord iam not the only one, I live in Canada don't need source of whelth, but Last week by the way I have been a member at vs since 2017, never an issue to withdraw till last week any body get this from live chat .
Yes I had to go thru the same bollocks last month
 

Oscar Arnhem

Senior Member
Joined
Jan 15, 2017
Location
arnhem
After playing for years on VS,(compleet verified)i got a email last sunday to send my documents again

Send a pm to support on Casinomeister ,that i dont send in my documents again and please close my account.

this is what i have deposit the last 3 months (22.697€)so they are losing a good customor i think

Btw this was the reason to send my details again.

Hi Oscar,

Thank you for reaching out.

A technical error in firmware during a recommended upgrade affected two hard disks with documents uploaded by part of our customers during a certain time period. The upgrade was done to ensure high-level security and no unauthorized third-party access occurred. While the hard disks are being recovered, this incident has been reported. In the meantime, the affected customers are being requested to upload the affected documents again to ensure KYC documents are in order.

Very sorry for any inconvenience. Let me know if we can assist you.

Kind regards,
Team Videoslots

 

Oscar Arnhem

Senior Member
Joined
Jan 15, 2017
Location
arnhem
After playing for years on VS,(compleet verified)i got a email last sunday to send my documents again

Send a pm to support on Casinomeister ,that i dont send in my documents again and please close my account.

this is what i have deposit the last 3 months (22.697€)so they are losing a good customor i think

Btw this was the reason to send my details again.

Hi Oscar,

Thank you for reaching out.

A technical error in firmware during a recommended upgrade affected two hard disks with documents uploaded by part of our customers during a certain time period. The upgrade was done to ensure high-level security and no unauthorized third-party access occurred. While the hard disks are being recovered, this incident has been reported. In the meantime, the affected customers are being requested to upload the affected documents again to ensure KYC documents are in order.

Very sorry for any inconvenience. Let me know if we can assist you.

Kind regards,
Team Videoslots





Just got a Pm,no need to send in documents problem solved LOL
 

babytmillrontai

Registered
Joined
Apr 10, 2021
Location
Uk
Hi I'm going thru simular situation iv been fully approved verified including wealth check for ages and still am but now all of sudden they want bank statements which I sent still no response I can still deposit but withdrawal still pending no ones responding customer support live char say hands tied I don't no what's made this happen not like I changed my deposit amounts or anything
 
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