Hey, thank you for your reply, I was hoping that the same would be done for me. I am level 216 and have been with them since 2016. I have never had any problems with them before, a few withdrawals delayed but that was due to a new payment system they were using. I enjoy using the site and have never really had anything bad to say about them. I have to say this time though has been an eye opener to how casino sites can be awful with their customer service. I have deposited over £200k with them in the 7 years i have been with them and withdrawn £168k approx.@icecream6984 @Bazjones - I am sorry you have been having this bad time at VS. But honestly VS is a great casino. I have never had any issue with them. When I upload documents they always get done within minutes. SoW I still have not been asked yet and I played here now for nearly 5 years.
I am also level 102 and I have deposited £154,731.60 and withdrew about £133,758.98 in those 5 years...... I mean I do not know if they will take this long for me when they do finally send me a SoW request. I do dread it though. But maybe because of my loyalty and my Old VIP status my account used to have that might mean my account has priority and gets things verified much faster than it would for everyone else. But I am not even sure, just a guess on my part.
The rep is usually very good and very fast most of the time at responding but the last months they have basically stepped right back from being active on CM and now seem to only show up a few times a day. Which is a shame. They used to be active for hours and hours each day and also at weekends in the past. But now they are not even around at weekends. No idea why they have chosen this. Such a shame.
I really hope they sort this for you both though and you get your withdraws soon. I mean they will pay you anyway. All you can do I suppose is just wait. I know it is not ideal. Also if they still come back and say they still want your mums bank statement then I suppose you will have no choice but to just tell them, My mum said no and I have no choice but to close my account then. In which case they will then pay you once it is closed, it might just take them another week or 2 after it is closed.
Keep us all updated though.
Hey, thank you for your reply, I was hoping that the same would be done for me. I am level 216 and have been with them since 2016. I have never had any problems with them before, a few withdrawals delayed but that was due to a new payment system they were using. I enjoy using the site and have never really had anything bad to say about them. I have to say this time though has been an eye opener to how casino sites can be awful with their customer service. I have deposited over £200k with them in the 7 years i have been with them and withdrawn £168k approx.
Its very disappointing that a casino does not value loyalty and their long term players. Its a shame but i now realise that loyalty and long term players mean nothing to videoslots. I do hope this gets sorted soon but as you say if it comes down to it i will just have to close my account and continue playing at the other sites. Either way they will have to process my withdrawal.
Anyways, will keep the thread updated as and when anything happens (or doesnt happen in this case)
Thank you again, hopefully i will have better news to report soon.
nothing out of the usual. But last year i won over £40k between videoslots and Coral and in one month i deposited over £10k and i wasnt asked for SoW then so i dont understand why it triggered this month.Thanks and your welcome. May I ask did you recently do some bigger deposits than you usually do? Like deposit X amount which was 5X or 10X more in one transaction than you usually do? I just wondered what triggered them to request SoW for you? If you somehow triggered one of their thresholds....
The way I deposit at videoslots is I always only do between £10-£50 deposits in one transaction and I never go above that in one single transaction. I did do a few £100 deposits a few years ago but I no longer do bigger deposits. My play style is I like to deposit small and start low rolling to see if I can build from a small deposit and grow it up. 95% fail rate though hahaha but I just like trying lol.
nothing out of the usual. But last year i won over £40k between videoslots and Coral and in one month i deposited over £10k and i wasnt asked for SoW then so i dont understand why it triggered this month.
Guess i will just have to wait and see...
Thank you, i do hope you sort out whatever it is that causes a 2 week delay. However i do appreciate that this has now been resolved and I have received my withdrawal and confirmation that all restrictions have been lifted.Hi all,
@icecream6984 -- I have sent you an update. I really want to apologize for the drawn-out process you experienced, but I appreciate the feedback we have received. We take it seriously and are working hard to improve our routines to avoid similar situations in the future.
Have a nice day ahead.
Just to update the thread and close it (i dont know how to do that). I received an email today confirming that my withdrawal has been processed and all restrictions (there wasnt any other than not processing my withdrawal) have been lifted. My account is back to normal.
I still think the time it took to complete my source of wealth checks was ridiculous and it shouldnt have to get to the point of a player constantly chasing the site to sort this for it to be resolved.
Personally i have found the customer service to be shocking when there is a problem. Prior to this i had no problems with videoslots, everything was pretty much nice and friendly and as i have said before i do like Videoslots and enjoy playing there.
Either way, its all sorted now. Thanks for whoever managed to get this done for me. I assume it was the rep here so thank you @Team.Videoslots
Yes I had to go thru the same bollocks last monthWell thank the lord iam not the only one, I live in Canada don't need source of whelth, but Last week by the way I have been a member at vs since 2017, never an issue to withdraw till last week any body get this from live chat .