Videoslots Source of Wealth - how long?

Award winning Videoslots is reviewed by Casinomeister

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
@icecream6984 @Bazjones - I am sorry you have been having this bad time at VS. But honestly VS is a great casino. I have never had any issue with them. When I upload documents they always get done within minutes. SoW I still have not been asked yet and I played here now for nearly 5 years.

I am also level 102 and I have deposited £154,731.60 and withdrew about £133,758.98 in those 5 years...... I mean I do not know if they will take this long for me when they do finally send me a SoW request. I do dread it though. But maybe because of my loyalty and my Old VIP status my account used to have that might mean my account has priority and gets things verified much faster than it would for everyone else. But I am not even sure, just a guess on my part.

The rep is usually very good and very fast most of the time at responding but the last months they have basically stepped right back from being active on CM and now seem to only show up a few times a day. Which is a shame. They used to be active for hours and hours each day and also at weekends in the past. But now they are not even around at weekends. No idea why they have chosen this. Such a shame.

I really hope they sort this for you both though and you get your withdraws soon. I mean they will pay you anyway. All you can do I suppose is just wait. I know it is not ideal. Also if they still come back and say they still want your mums bank statement then I suppose you will have no choice but to just tell them, My mum said no and I have no choice but to close my account then. In which case they will then pay you once it is closed, it might just take them another week or 2 after it is closed.

Keep us all updated though.

Good Luck :)
 

icecream6984

Newbie member
Joined
Jun 13, 2015
Location
London
@icecream6984 @Bazjones - I am sorry you have been having this bad time at VS. But honestly VS is a great casino. I have never had any issue with them. When I upload documents they always get done within minutes. SoW I still have not been asked yet and I played here now for nearly 5 years.

I am also level 102 and I have deposited £154,731.60 and withdrew about £133,758.98 in those 5 years...... I mean I do not know if they will take this long for me when they do finally send me a SoW request. I do dread it though. But maybe because of my loyalty and my Old VIP status my account used to have that might mean my account has priority and gets things verified much faster than it would for everyone else. But I am not even sure, just a guess on my part.

The rep is usually very good and very fast most of the time at responding but the last months they have basically stepped right back from being active on CM and now seem to only show up a few times a day. Which is a shame. They used to be active for hours and hours each day and also at weekends in the past. But now they are not even around at weekends. No idea why they have chosen this. Such a shame.

I really hope they sort this for you both though and you get your withdraws soon. I mean they will pay you anyway. All you can do I suppose is just wait. I know it is not ideal. Also if they still come back and say they still want your mums bank statement then I suppose you will have no choice but to just tell them, My mum said no and I have no choice but to close my account then. In which case they will then pay you once it is closed, it might just take them another week or 2 after it is closed.

Keep us all updated though.

Good Luck :)
Hey, thank you for your reply, I was hoping that the same would be done for me. I am level 216 and have been with them since 2016. I have never had any problems with them before, a few withdrawals delayed but that was due to a new payment system they were using. I enjoy using the site and have never really had anything bad to say about them. I have to say this time though has been an eye opener to how casino sites can be awful with their customer service. I have deposited over £200k with them in the 7 years i have been with them and withdrawn £168k approx.
Its very disappointing that a casino does not value loyalty and their long term players. Its a shame but i now realise that loyalty and long term players mean nothing to videoslots. I do hope this gets sorted soon but as you say if it comes down to it i will just have to close my account and continue playing at the other sites. Either way they will have to process my withdrawal.

Anyways, will keep the thread updated as and when anything happens (or doesnt happen in this case)

Thank you again, hopefully i will have better news to report soon. :)
 

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DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Hey, thank you for your reply, I was hoping that the same would be done for me. I am level 216 and have been with them since 2016. I have never had any problems with them before, a few withdrawals delayed but that was due to a new payment system they were using. I enjoy using the site and have never really had anything bad to say about them. I have to say this time though has been an eye opener to how casino sites can be awful with their customer service. I have deposited over £200k with them in the 7 years i have been with them and withdrawn £168k approx.
Its very disappointing that a casino does not value loyalty and their long term players. Its a shame but i now realise that loyalty and long term players mean nothing to videoslots. I do hope this gets sorted soon but as you say if it comes down to it i will just have to close my account and continue playing at the other sites. Either way they will have to process my withdrawal.

Anyways, will keep the thread updated as and when anything happens (or doesnt happen in this case)

Thank you again, hopefully i will have better news to report soon. :)

Thanks and your welcome. May I ask did you recently do some bigger deposits than you usually do? Like deposit X amount which was 5X or 10X more in one transaction than you usually do? I just wondered what triggered them to request SoW for you? If you somehow triggered one of their thresholds....

The way I deposit at videoslots is I always only do between £10-£50 deposits in one transaction and I never go above that in one single transaction. I did do a few £100 deposits a few years ago but I no longer do bigger deposits. My play style is I like to deposit small and start low rolling to see if I can build from a small deposit and grow it up. 95% fail rate though hahaha but I just like trying lol.
 

icecream6984

Newbie member
Joined
Jun 13, 2015
Location
London
Thanks and your welcome. May I ask did you recently do some bigger deposits than you usually do? Like deposit X amount which was 5X or 10X more in one transaction than you usually do? I just wondered what triggered them to request SoW for you? If you somehow triggered one of their thresholds....

The way I deposit at videoslots is I always only do between £10-£50 deposits in one transaction and I never go above that in one single transaction. I did do a few £100 deposits a few years ago but I no longer do bigger deposits. My play style is I like to deposit small and start low rolling to see if I can build from a small deposit and grow it up. 95% fail rate though hahaha but I just like trying lol.
nothing out of the usual. But last year i won over £40k between videoslots and Coral and in one month i deposited over £10k and i wasnt asked for SoW then so i dont understand why it triggered this month.

Guess i will just have to wait and see...
 

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hi all,

@icecream6984 -- I have sent you an update. I really want to apologize for the drawn-out process you experienced, but I appreciate the feedback we have received. We take it seriously and are working hard to improve our routines to avoid similar situations in the future.

Have a nice day ahead.

Kind regards,
Team Videoslots
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
nothing out of the usual. But last year i won over £40k between videoslots and Coral and in one month i deposited over £10k and i wasnt asked for SoW then so i dont understand why it triggered this month.

Guess i will just have to wait and see...

Ok I see.

Let us know what this update was that @Team.Videoslots let you know about please and thanks. :)

I also appreciate the reply @Team.Videoslots - I really hope that is the case :) Keep it up!
 

icecream6984

Newbie member
Joined
Jun 13, 2015
Location
London
Hi all,

@icecream6984 -- I have sent you an update. I really want to apologize for the drawn-out process you experienced, but I appreciate the feedback we have received. We take it seriously and are working hard to improve our routines to avoid similar situations in the future.

Have a nice day ahead.

Kind regards,
Team Videoslots
Thank you, i do hope you sort out whatever it is that causes a 2 week delay. However i do appreciate that this has now been resolved and I have received my withdrawal and confirmation that all restrictions have been lifted.
 

icecream6984

Newbie member
Joined
Jun 13, 2015
Location
London
Just to update the thread and close it (i dont know how to do that). I received an email today confirming that my withdrawal has been processed and all restrictions (there wasnt any other than not processing my withdrawal) have been lifted. My account is back to normal.

I still think the time it took to complete my source of wealth checks was ridiculous and it shouldnt have to get to the point of a player constantly chasing the site to sort this for it to be resolved.

Personally i have found the customer service to be shocking when there is a problem. Prior to this i had no problems with videoslots, everything was pretty much nice and friendly and as i have said before i do like Videoslots and enjoy playing there.

Either way, its all sorted now. Thanks for whoever managed to get this done for me. I assume it was the rep here so thank you @Team.Videoslots

Case closed!
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Just to update the thread and close it (i dont know how to do that). I received an email today confirming that my withdrawal has been processed and all restrictions (there wasnt any other than not processing my withdrawal) have been lifted. My account is back to normal.

I still think the time it took to complete my source of wealth checks was ridiculous and it shouldnt have to get to the point of a player constantly chasing the site to sort this for it to be resolved.

Personally i have found the customer service to be shocking when there is a problem. Prior to this i had no problems with videoslots, everything was pretty much nice and friendly and as i have said before i do like Videoslots and enjoy playing there.

Either way, its all sorted now. Thanks for whoever managed to get this done for me. I assume it was the rep here so thank you @Team.Videoslots

Case closed!

Thanks for letting us all know it got sorted. Happy they finally sorted it out. I just hope they speed up the process and stop asking for other peoples bank statements if they send you money. That has got nothing to do with them anyway and asking for their bank statements is a disgrace!
 

razor8

Potty mouthed Troll
Joined
Apr 3, 2021
Location
At home
Funny how no casino cares where the money comes from when you're depositing. Suddenly when they're the ones paying they start to care so, so much about if the money you deposited is clean or not.

Also, no sane person ever is going to ask their mother for bank statements to send to some online casino that has their "headquarters" in some tax haven. Get real will ya?
 

Daavid63

Newbie member
Joined
Apr 4, 2021
Location
England
Newbie here so hello so be gentle, soft hands hopefully 😉

SOW is a red herring and in my opinion has nothing to do with money laundering. If people launder money they expect a return of clean money or something of wealth ie: Property, high end cars, antiques etc that actually have a clean monetary value.

Why would money launderers use online casinos/slots as the house has the critical edge. Sob stories of people spunking millions or hundreds of thousands of pounds would be enough to put any money launderer off. After all they are not thick people and want money back clean the critical words are "Money back".

Plenty of articles about money laundering on the net for example:

*snip*

This is about online gaming money laundering, not online casino/slots and you can see how that works. Slots/Casinos do not.

Having to send your SOW details to Casinos who must have a huge data base of information on players throughout Europe has got to be worrying due to cyber criminals and possibly rogue employees selling data bases to criminal elements.

UKGC needs to clamp down on how Casinos interpret the laws and stop intrusive requests, many which I have read on here.

AR
 
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samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
Well thank the lord iam not the only one, I live in Canada don't need source of whelth, but Last week by the way I have been a member at vs since 2017, never an issue to withdraw till last week any body get this from live chat .
 

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irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
Well thank the lord iam not the only one, I live in Canada don't need source of whelth, but Last week by the way I have been a member at vs since 2017, never an issue to withdraw till last week any body get this from live chat .
Yes I had to go thru the same bollocks last month
 

Oscar Arnhem

Senior Member
Joined
Jan 15, 2017
Location
arnhem
After playing for years on VS,(compleet verified)i got a email last sunday to send my documents again

Send a pm to support on Casinomeister ,that i dont send in my documents again and please close my account.

this is what i have deposit the last 3 months (22.697€)so they are losing a good customor i think

Btw this was the reason to send my details again.

Hi Oscar,

Thank you for reaching out.

A technical error in firmware during a recommended upgrade affected two hard disks with documents uploaded by part of our customers during a certain time period. The upgrade was done to ensure high-level security and no unauthorized third-party access occurred. While the hard disks are being recovered, this incident has been reported. In the meantime, the affected customers are being requested to upload the affected documents again to ensure KYC documents are in order.

Very sorry for any inconvenience. Let me know if we can assist you.

Kind regards,
Team Videoslots

 
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