Videoslots Source of Wealth - how long?

icecream6984

Newbie member
Joined
Jun 13, 2015
Location
London
Hi All,

I have been playing at Videoslots, for quite some time. I have provided all the usual ID verification documents along with cards and payment methods. On the 10th March 2021 I requested a withdrawal of £500. This was left pending and i received an email requesting source of wealth information. I provided 3 payslips and a letter from my employer confirming my employment and salary. After chasing for a response, i received another email requesting payslips from Nov 2020- Mar 2021 and bank statements for the same. I once again have provided this. My withdrawal is still pending and anytime i ask for an update i get the usual "we will be in touch shortly" response.

Does anyone know how long this process takes and if i should expect further issues? I feel i have provided more than enough information and proof of where my money comes from.

I like videoslots, the site is easy to use and the withdrawals are fast. Customer service is normally pretty good too. So i am now concerned about how long this is taking.

Any help is appreciated.

Thanks in advance
 
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icecream6984

Newbie member
Joined
Jun 13, 2015
Location
London
Dunno if it'll help but maybe @Team.Videoslots can assist - though that practice, of asking for it post w/d request, in the uk in a bit of a no-no i think.

You may find them quite dogmatic in their stance tho ;-)

GL.

.
Thank you for your reply.
I have sent a pm to videoslots on here but no response yet.

What's the deal with withholding a withdrawal whilst looking at source of wealth? I can still deposit and play at videoslots. So they are happy to take further funds whilst they investigate my source of wealth but not willing to part with the funds I have won. Confused!
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Thank you for your reply.
I have sent a pm to videoslots on here but no response yet.

What's the deal with withholding a withdrawal whilst looking at source of wealth? I can still deposit and play at videoslots. So they are happy to take further funds whilst they investigate my source of wealth but not willing to part with the funds I have won. Confused!

Sounds exactly like the issue a member had on here; Steviedoo; wouldn’t withdraw but could continue to deposit. Others know more than me but if they are allowing you to continue to deposit them they shouldn’t, per the licence conditions, stop you from being able to withdraw.

Sounds shoddy IMO
 

icecream6984

Newbie member
Joined
Jun 13, 2015
Location
London
Sounds exactly like the issue a member had on here; Steviedoo; wouldn’t withdraw but could continue to deposit. Others know more than me but if they are allowing you to continue to deposit them they shouldn’t, per the licence conditions, stop you from being able to withdraw.

Sounds shoddy IMO
Could you please send me a link to the licence conditions by any chance? I would like to quote this to them.
 

icecream6984

Newbie member
Joined
Jun 13, 2015
Location
London
I had to continuously remind them that what they were doing was not quite according to the rules they were citing.
Did they respond? I am getting fobbed off continuously by them when I ask for updates. Would be nice to have something official to refer them to and get this sped up.
 

icecream6984

Newbie member
Joined
Jun 13, 2015
Location
London
They responded. And they paid me. But I really had to harangue them for it.
I know the feeling, i have sent emails, had quite a few live chats and sent msgs to @Team.Videoslots on here but nothing, no one can tell me anything or give me a timeframe of when this will be sorted. Its getting beyond ridiculous. Yet i can still deposit at Videoslots, i havent done in the last few days but i have the option to if i wanted to. Its a joke and i am starting to lose my patience.
 

icecream6984

Newbie member
Joined
Jun 13, 2015
Location
London
I had a response and in Nov and Dec 2020 on my bank statements it shows my mum sending me a money gift. Videoslots have asked to provide bank statements from my mother. I have refused to provide these. What normal person would ask their parent for their bank statement after getting a gift from them. That's unreasonable.
I don't understand what I am supposed to do, I have an account with videoslots not my mother!
Videoslots have my payslips, bank statements and even a letter from my employer confirming what I earn. How hard can it be to match the payslips to my bank statements ?

Anyone got any idea what next? Am I going to be asked to get bank statements from McDonald's because they refunded a payment in the last 6 months??
This is ridiculous @Team.Videoslots I'm not a criminal. I gamble. For fun.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I had a response and in Nov and Dec 2020 on my bank statements it shows my mum sending me a money gift. Videoslots have asked to provide bank statements from my mother. I have refused to provide these. What normal person would ask their parent for their bank statement after getting a gift from them. That's unreasonable.
I don't understand what I am supposed to do, I have an account with videoslots not my mother!
Videoslots have my payslips, bank statements and even a letter from my employer confirming what I earn. How hard can it be to match the payslips to my bank statements ?

Anyone got any idea what next? Am I going to be asked to get bank statements from McDonald's because they refunded a payment in the last 6 months??
This is ridiculous @Team.Videoslots I'm not a criminal. I gamble. For fun.
They have no right to demand a third party bank statement. If they believe the funds are proceeds of crime, tell them to report it to the relevant authorities and get permission to release your funds, or pay you.
Also tell them in no uncertain terms you are refusing to supply any further documentation and to close your account in line with their legal obligations once they are aware you will not supply any further documentation.

They will most likely lie to you and say they still can't pay you. They can.
 

icecream6984

Newbie member
Joined
Jun 13, 2015
Location
London
They have no right to demand a third party bank statement. If they believe the funds are proceeds of crime, tell them to report it to the relevant authorities and get permission to release your funds, or pay you.
Also tell them in no uncertain terms you are refusing to supply any further documentation and to close your account in line with their legal obligations once they are aware you will not supply any further documentation.

They will most likely lie to you and say they still can't pay you. They can.
I am still waiting for a response and update. The rep here sent me a message saying he is looking into and hopes to come back to me "shortly" with hopefully a positive response. Im hoping thats not a lie. But it has been 12 days and this is out of order. I have no choice but to wait. The email address videoslotsteam doesnt speed anything up at all.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I am still waiting for a response and update. The rep here sent me a message saying he is looking into and hopes to come back to me "shortly" with hopefully a positive response. Im hoping thats not a lie. But it has been 12 days and this is out of order. I have no choice but to wait. The email address videoslotsteam doesnt speed anything up at all.
How long ago did they send the message?
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I last sent a message on Saturday and videoslots replied today at 11.56
I would give them a couple of days then do what I suggested earlier. Well I would do it now if it were me, but you have waited so long you may as well give them another couple of days :) Previous history with this type of thing suggests you won't get anywhere though without pushing them.
 
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