I was hoping to avoid closing my account with videoslots as its one of my favourite sites to play at, but i think its inevitable now.I had something similar last year at videoslots, wouldn't pay me out a withdrawal until I'd jumped through all of their SOW hoops. Got to the point I'd had enough so I requested they close my account. Money was in my bank within a week.
I've got something similar going on with All British at the moment and I asked them if I dont provide the requested documents and I close my account will they pay me, theyve confirmed via email that they will not pay me as they aren't allowed to without the documents provided to them (its only SOW. I'm fully verified)
To me this is the opposite of what happened at videoslots so maybe theres some new rule that they get to hold onto my withdrawal even if I close my account. I'm sure there are plenty of people on here that would know more than me on this subject.
I dont think any site has the right to keep your money, as Colin said above. Its very frustrating and it ruins the player experience. I hope you get it sorted with AllBritish