Videoslots - Newly Accredited

[slotmaster]

Ontario? Soon?

 

[Team.Videoslots]

Hi @slotmaster

We are working on it. Can't promise any definite time frame, but we definitely wish to be part it soon.

Kind regards,
Team Videoslots

 

[pmy2023]

Videoslots don't seem exactly in a rush with their implementations. This message screenshot below (from this thread) is from 2014 talking about guaranteeing withdrawals within 2 to 4 hours. I am currently outstanding a withdrawal requested 12 hours ago and the average seems to be around 8 hours still.

You've had 9 YEARS Videoslots - why is this still an issue ?

 

[Team.Videoslots]

Videoslots don't seem exactly in a rush with their implementations. This message screenshot below (from this thread) is from 2014 talking about guaranteeing withdrawals within 2 to 4 hours. I am currently outstanding a withdrawal requested 12 hours ago and the average seems to be around 8 hours still.

You've had 9 YEARS Videoslots - why is this still an issue ?
View attachment 179680

Hello pmy2023,

Almost all withdrawals are processed and approved within 5 minutes, and this has been the case for a long time, but some withdrawals may need further manual processing before they can be approved.

I will look into your latest withdrawal and update you further via DMs here on Casino Meister.

Kind regards.
Team Videoslots.

 

[pmy2023]

Hello pmy2023,

Almost all withdrawals are processed and approved within 5 minutes, and this has been the case for a long time, but some withdrawals may need further manual processing before they can be approved.

I will look into your latest withdrawal and update you further via DMs here on Casino Meister.

Kind regards.
Team Videoslots.

Processed and approved is not the same as paid !

What happened to the 2 to 4 hour guarantee?

As much as I generally dislike Betfair, they pay out in literally seconds - can you please explain why you cannot do that ?

I appreciate the occasional need for manual checks, but this happens far too often. I have used Betfair for over 10 years without a single withdrawal issue (plenty of other issues) I have been using videoslots for about 6 months now and this happens without fail at least twice a month.

 

[Jono777]

Processed and approved is not the same as paid !

What happened to the 2 to 4 hour guarantee?

Casino can guarantee a processing time, they cannot however guarantee the time it takes a 3rd party payment processor.

If your payment method is not an ewallet or Visa direct for example, this can slow the times down when it comes to actually receiving your money.

I get my Skrill withdrawals in less than 2 minutes, all be them rare nowadays,

 

[pmy2023]

Casino can guarantee a processing time, they cannot however guarantee the time it takes a 3rd party payment processor.

If your payment method is not an ewallet or Visa direct for example, this can slow the times down when it comes to actually receiving your money.

I get my Skrill withdrawals in less than 2 minutes, all be them rare nowadays,

My withdrawals are processed by Skrill into my bank account, so if Skrill can process in 2 minutes, why the 12 hour delay? I have also tried withdrawals via visa direct from videoslots which averaged 6 hours.

I do actually like videoslots generally, their site is reliable and the support at least try and help most of the time, but this "withdrawals processed every 5 minutes" nonsense just makes no sense.

 

[Jono777]

Held off and held off hoping it would get fixed but cant take any more lol

Can you please look in to fixing whatever is causing the awful lag on Dead or Alive video slot (and possibly other Netent games maybe?)

Its being doing it all day yesterday and for the short time I've played to day also

Thank you @Team.Videoslots

 

[Team.Videoslots]

Held off and held off hoping it would get fixed but cant take any more lol

Can you please look in to fixing whatever is causing the awful lag on Dead or Alive video slot (and possibly other Netent games maybe?)

Its being doing it all day yesterday and for the short time I've played to day also

Thank you @Team.Videoslots

Hey Jono777,

We've checked on the back end, but couldn't immediately find anything to be out of order.
An investigation with the game provider has been started however, to look further into the matter, and the games should hopefully return to normal very soon.

Sorry for any inconvenience.

Kind regards.
Team Videoslots.

 

[Jono777]

Hey Jono777,

We've checked on the back end, but couldn't immediately find anything to be out of order.
An investigation with the game provider has been started however, to look further into the matter, and the games should hopefully return to normal very soon.

Sorry for any inconvenience.

Kind regards.
Team Videoslots.

Thank you, it is appreciated.

Most likely a provider issue rather than yourselves as I've tried a couple of games from other providers and they run fine

 

[Team.Videoslots]

Thank you, it is appreciated.

Most likely a provider issue rather than yourselves as I've tried a couple of games from other providers and they run fine

Hello Jono777,

The issue have now been resolved.

There were some issues with a limited set of players, causing slow and delayed communication between us and game provider, leading to laggy gameplay for this limited segment of player.

Please feel free to reach out again in the future if you encounter any other issues or have any questions.

Kind regards.
Team Videoslots.

 

[Jono777]

Hi @Team.Videoslots or @Mr Wild

Mr Wild spoke recently to us players on here that the in game achievements and trophies were coming to an end soon (removal of hidden trophies and the attached blue and red wheels) and that they will be replaced by something new....

Has this swap over started now as the win counters built in to each slot have either disappeared or froze and stopped working altogether or this change not happening just yet and this is a technical bug of some sort?

Cheers

 

[Team.Videoslots]

Hi @Jono777

There has not been changes yet.

The issue with the win counters is currently looked at. It started yesterday during the technical issue.

Kind regards,
Team Videoslots

 

[09237653]

@Team.Videoslots I was playing yesterday, did many hundreds of spins on 4-5 different games and no achievement progress was recorded on any game I played, is this site wide or just me?

edit: reading other posts seems this is not only happening to me. Hope it can be fixed soon.

 

[Team.Videoslots]

Hi @09237653

Yes, it's not only you. We are working on high priority for a permanent fix for it.

Kind regards,
Team Videoslots

 

[Jono777]

Just an FYI @Team.Videoslots

Netent slots are REALLY laggy for UK players right now, problem seemed to be starting and building up yesterday, worse going into today.

 

[Team.Videoslots]

Hi @Jono777

We are testing. Thanks for reporting.

Kind regards
Team Videoslots

 

[Jono777]

Hi @Jono777

We are testing. Thanks for reporting.

Kind regards
Team Videoslots

Any news on an ETA for this getting fixed please?

Plan a small deposit/session this afternoon but really do not want to be playing whilst the game is lagging as bad as it is.

Did a few spins earlier and it is still really laggy

Cheers

 

[Jono777]

Hey @Team.Videoslots

Not too bothered but if it is quiet in the office this afternoon, please take a look into this for me.

Redeemed a blue wheel, gave me 10 FS on Cygnus (ELK Game)

Clicked the token to redeem it, game loaded, no free spins, refreshed, cleared cache, all the usual stuff, nothing still.

Cheers

 

[Team.Videoslots]

Hi @Jono777

It's always busy here but I have replaced the spins for you (Ractoonz).

Kind regards,
Team Videoslots

 

[slotmaster]

I see videoslots is hiring, relocation package and free food? I did not see an assistant for @Mr Wild as he is overworked, or maybe one for @Team.Videoslots

 

[justdoit]

I see videoslots is hiring, relocation package and free food? I did not see an assistant for Mr. Wild as he is overworked, or maybe one for @Team.Videoslots

they need more workers for SOW checks

 

[snorky510238]

Categorically the worst Casino that accepts UK players. I have monitored this for the past year and even Bet Victor and the likes, who have an awful reputation regarding returns, outperform VS by a million miles.

Disgraceful, some versions of certain games that VS are running!

 

[CongoGB]

So, these Wheel changes...

I assume we can no longer get a wheel for hitting achievements? Looks like they are now random, like on Mr Vegas.

On the plus side, if you do get a wheel on Mr Vegas, they are pretty good, minimum 50 spins.

Is VS basically the same now @Team.Videoslots ?

 

[Mr Wild]

So, these Wheel changes...

I assume we can no longer get a wheel for hitting achievements? Looks like they are now random, like on Mr Vegas.

On the plus side, if you do get a wheel on Mr Vegas, they are pretty good, minimum 50 spins.

Is VS basically the same now @Team.Videoslots ?

The Weekend Booster is higher at VS compared to MRV. The wheel is higher on MRV compared to VS. The long term value is the same on both brands. Just matter of what you prefer.