Videoslots - Newly Accredited

[Jono777]

I wonder if the lag is because it's waiting for the UK profit/loss meter to update? That's what I'm finding - every 3 or 4 spins there's a 5 second wait that ends when the meter updates. It's like there's a delay getting that info to the meter and it refreshing, and you can't complete the next spin until the profit/loss result from the previous spin has been added...

That is a VERY good point and could well be part of or even the full problem, I am sadly not clued up enough to confirm though.

It is weirds that it happens regardless of game provider and does indeed seem to be every 4-5th spin all the time.

Does also happen in battles though (which are free of geo restrictions) so.....

What I do know is my small budget does go in the main 99.99% of the time to VS and I'd rather they solve the issue and hence do not spoil my sessions than deposit elsewhere.

VS themselves said there were certain communications based issues a couple of weeks back where the player balances were jumping all over the place (but eventually reflecting the correct amount) maybe related, who knows.

It does need diagnosing and sorting ASAP either way though

 

[Jono777]

Sorry to go on but another super laggy night over at VS

Anyone else?

 

[Mr Wild]

Sorry to go on but another super laggy night over at VS

Anyone else?

Are you located in the UK?

 

[spoo42]

i cant speak for tonight , but its been laggy for me the few times ive played the last couple of weeks. couple of ok spins, then slooowww.. repeat.. every game ive played (mostly battles) does this.

 

[Mr Wild]

i cant speak for tonight , but its been laggy for me the few times ive played the last couple of weeks. couple of ok spins, then slooowww.. repeat.. every game ive played (mostly battles) does this.

Are you playing from UK?

 

[spoo42]

I am, but as i say i cant speak for tonight - although games have been very laggy the last couple weeks on the few occasions i have played, no matter the game. Hasn't bothered me too much, but have noticed it.

 

[Mr Wild]

it seem there is an issue for UK players, the tech team is looking into it.

 

[Jono777]

Are you located in the UK?

Yes

Bust out a while back and off to bed anyway but thanks for the response and update

 

[Mr Wild]

The problem should have been resolved. Pls let me know if you still experiance any lag.

 

[Jono777]

The problem should have been resolved. Pls let me know if you still experiance any lag.

Hey

Just made a small deposit to test out and sadly have to report that it is still very laggy and same as it has been all week

 

[ritae]

We are currently performing maintenance.

Happening every night now, ridiculous.

 

[CongoGB]

@Team.Videoslots @Mr Wild There seems to have been some sort of site update involving the net win/loss counter at the top left of the screen. This now updates *before* the spin has completed.

Can this be reverted to what it was before, when it updated after the spin has completed? Kinda takes away half the fun of finding out what's going to happen.

It's one of the things that puts me off playing at MrQ.

 

[Team.Videoslots]

@Team.Videoslots @Mr Wild There seems to have been some sort of site update involving the net win/loss counter at the top left of the screen. This now updates *before* the spin has completed.

Can this be reverted to what it was before, when it updated after the spin has completed? Kinda takes away half the fun of finding out what's going to happen.

It's one of the things that puts me off playing at MrQ.

Hello GongoGB,

Thanks for letting us know about the net loos/win counter updating too soon. I have reported this to our teach team who is looking into the matter.

Kind regards.
Team Videoslots.

 

[Mr Wild]

@Team.Videoslots @Mr Wild There seems to have been some sort of site update involving the net win/loss counter at the top left of the screen. This now updates *before* the spin has completed.

Can this be reverted to what it was before, when it updated after the spin has completed? Kinda takes away half the fun of finding out what's going to happen.

It's one of the things that puts me off playing at MrQ.

Please test now and see if you still have the issue. I tested with a UK account and the win updates after spin is completed.
Good to try the same game as before, as it might be related to that game provider.

 

[CongoGB]

@Team.Videoslots @Mr Wild Thanks for getting back to me!

Still the same issue I'm afraid. Babushkas on Thunderkick (yeah, I know I'm the only one who plays it!) and also Dead or Alive on NetEnt.

Also just tested Extra Chilli on BTG - score updates before the end of (what turns out to be) the last cascade. Plus, if it's a non-winning spin, the net win/loss updates immediately, nowhere near the end of the spin.

 

[CongoGB]

Additional info - okay, so the bet amount is removed from the net win/loss immediately, whether it's a losing or a winning spin.

That part is fine, as you can't be sure if it's a winning or losing spin! But the win does update before the winning spin completes.

I can see why the change has been made, but would be good to get the winnings added at the very end of the spin!

Let me know if you need more info!

 

[pinnit2014]

@Team.Videoslots @Mr Wild There seems to have been some sort of site update involving the net win/loss counter at the top left of the screen. This now updates *before* the spin has completed.

Can this be reverted to what it was before, when it updated after the spin has completed? Kinda takes away half the fun of finding out what's going to happen.

It's one of the things that puts me off playing at MrQ.

Given they run a good 4% more than VS, you should really

I mean, a site that barely works in VS would put most people off!

 

[CongoGB]

Ah, but I avoid the crappy RTP games. Plus the fact that I'm running at 135% on Chilli on VS at the moment... !

 

[Mr Wild]

@Team.Videoslots @Mr Wild Thanks for getting back to me!

Still the same issue I'm afraid. Babushkas on Thunderkick (yeah, I know I'm the only one who plays it!) and also Dead or Alive on NetEnt.

Also just tested Extra Chilli on BTG - score updates before the end of (what turns out to be) the last cascade. Plus, if it's a non-winning spin, the net win/loss updates immediately, nowhere near the end of the spin.

Do you have same issue in e.g. PlayNGO?

 

[CongoGB]

No, actually PlayNGo seems to work well - just did a quick test on Viking Runecraft as it cascades, and that was absolutely fine.

 

[Mr Wild]

No, actually PlayNGo seems to work well - just did a quick test on Viking Runecraft as it cascades, and that was absolutely fine.

It’s been resolved. Thanks for flagging it.

 

[CongoGB]

Excellent - will test it out again properly tomorrow! Thanks for sorting.

Edit - had 26p left, so had a quick go - had a small win on my first spin on Babushkas and can confirm that all is working well

 

[slotmaster]

Sooooo live date for Ontario players?

 

[Mr Wild]

Sooooo live date for Ontario players?

Its a bit delayed, 2 - 3 weeks is the latest I heard.

 

[slotmaster]

Its a bit delayed, 2 - 3 weeks is the latest I heard.

Oh o.k. Thanks. Well gives me time to get money ready.