Videoslots - Newly Accredited

[Team.Videoslots]

Hi @Lemon ,

Thank you for reaching out,

We will gladly check this for you, we will let you know as soon as we have an update.

Kind Regards.
Team Videoslots.

 

[Team.Videoslots]

Hi again @Lemon ,

We were able to replicate the issue, thanks again for reporting this and apologies for the inconvenience.

We will work to resolve the situation.

Kind Regards.
Team Videoslots.

 

[slotmaster]

Can you poke the cashier department to process withdrawals? Still sitting there since this morning Please.

 

[Team.Videoslots]

Can you poke the cashier department to process withdrawals? Still sitting there since this morning Please.

Hi @slotmaster ,

All approved on our end now

Apologies.

Kind Regards.
Team Videoslots.

 

[slotmaster]

Hi @slotmaster ,

All approved on our end now

Apologies.

Kind Regards.
Team Videoslots.

YAY! Thanks hehe

 

[DreamRJ]

@Team.Videoslots - can you please add SlotMill slots from that provider for the UK please? Thank you. there is other casinos that do have them for UK players. I would love to try them out.

 

[Team.Videoslots]

@Team.Videoslots - can you please add SlotMill slots from that provider for the UK please? Thank you. there is other casinos that do have them for UK players. I would love to try them out.

Hi @DreamRJ ,

We have raised this to see if this can be added.

Kind Regards.
Team Videoslots.

 

[DreamRJ]

Hi @DreamRJ ,

We have raised this to see if this can be added.

Kind Regards.
Team Videoslots.

Thanks I am talking about the provider "Slotmill" they have many nice slots.

 

[Reelsoffun]

Only for bonus buy, trying to bonus them naturally is another matter lol and forget trying to get the super bonuses for the UK.

 

[sassa]

Hello @Team.Videoslots and Happy New Year.

Can you see if there is a problem with my pending withdrawal please.
First withdrawal using VPN as Mr W said in the Norway blocked thread.

 

[sassa]

Hello @Team.Videoslots and Happy New Year.

Can you see if there is a problem with my pending withdrawal please.
First withdrawal using VPN as Mr W said in the Norway blocked thread.

@Team.Videoslots

 

[Team.Videoslots]

Hi @sassa

We have privately messaged you about this.

Best regards,
Team Videoslots

 

[dpp00]

Hi @sassa

We have privately messaged you about this.

Best regards,
Team Videoslots

hi team vs

ive sent another message thanks

 

[spoo42]

Does anyone have any past experience on Vs of making a deposit that never credited ? If so how long did it take to resolve ?

I had missing deposit from a week or more ago. Initially Vs saw that it failed. But it looked to have worked from my end. I waited till the weekend to see if it would 'return' to my bank account but it didn't, it was correctly processed and left my bank.

Last Monday I passed on the transaction id/codes for the payment to Vs and have since not heard anything although I did try chat again but was told sorry it's taking time etc

Id have thought once transaction info was given it would be fairly quick to see and rectify - it's now 5 days since and nearly 10 since original deposit.

 

[Dinahnana]

Does anyone have any past experience on Vs of making a deposit that never credited ? If so how long did it take to resolve ?

I had missing deposit from a week or more ago. Initially Vs saw that it failed. But it looked to have worked from my end. I waited till the weekend to see if it would 'return' to my bank account but it didn't, it was correctly processed and left my bank.

Last Monday I passed on the transaction id/codes for the payment to Vs and have since not heard anything although I did try chat again but was told sorry it's taking time etc

Id have thought once transaction info was given it would be fairly quick to see and rectify - it's now 5 days since and nearly 10 since original deposit.

Had it a few years back now and took them a week to fix it with several emails/chats. It was a pain.

 

[Team.Videoslots]

Does anyone have any past experience on Vs of making a deposit that never credited ? If so how long did it take to resolve ?

I had missing deposit from a week or more ago. Initially Vs saw that it failed. But it looked to have worked from my end. I waited till the weekend to see if it would 'return' to my bank account but it didn't, it was correctly processed and left my bank.

Last Monday I passed on the transaction id/codes for the payment to Vs and have since not heard anything although I did try chat again but was told sorry it's taking time etc

Id have thought once transaction info was given it would be fairly quick to see and rectify - it's now 5 days since and nearly 10 since original deposit.

Hi there,

Just sent you a private message in regards to this. Feel free to refer to it and reply if you have further questions.

Kind Regards,
Team Videoslots

 

[spoo42]

Yeah I'm sure it'll be sorted. I just wondered how long others had waited before. But thanks for the update @Team.Videoslots , glad it was found and just a wait for it to be credited

 

[Lemon]

@Team.Videoslots - I can't get any Merkur slots to load on Chrome or Firefox, they all show this -

I've deleted my cookies etc. Can you have a look please? Many thanks

 

[Team.Videoslots]

@Team.Videoslots - I can't get any Merkur slots to load on Chrome or Firefox, they all show this -
View attachment 207416

I've deleted my cookies etc. Can you have a look please? Many thanks

Hi @Lemon

This issue has already been flagged internally to our tech team, who will be working with the game provider to reach a resolution.

We apologize for the inconvenience and thank you for reporting this.

Best regards,
Team Videoslots